StarTimes Customer Care Number & Contact Details

Startimes channelsStarTimes is a direct to home paid Tv service available in Nigeria with over 80 channels at a subsidized rate. With many Nigerian subscribers it is possible to run into issues with your startimes decoder or subscription.

To contact StarTimes, find details of StarTimes Customer care number, StarTimes official email address, StarTimes Twitter & Facebook account, StarTimes Nigeria website and Physical Contact Address below.

StarTimes Nigeria Customer Care number: 08172398558 or 09-4618888

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StarTimes Nigeria Email:

StarTimes Twitter Account:

StarTimes Facebook Account:

StarTimes Nigeria Website:

StarTimes Nigeria Contact Address:  AFRIBANK House, Fatai Atere Way Mushin, Lagos.

Click here to find a list of all Startimes branches in Nigeria

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Add a Comment
  1. Abdulkarim umar

    I subscribe for 1400 today 6 days but many channels are not open please help me see my phone number 07069172931

  2. Alhaja s. Adenekan

    I recharge since 9/09/2017 and till now it has not work, please all i needed is your customer service phone number.


    I recharged my startimes with N1,300 via Pocketmoni with Reference Number 02BW33565A37842 on 02/09/2017 and have not been reconnected. My Decode ID is 02027301506.

    Kindly assist with the reconnection. My number is 07037676706.

  4. Olutimehin Emmanuel Ade

    I recharge 1000 since on 6th sept,2017 uptill now am unable to view any channel this is my smart card number 01831648830

  5. Olutimehin Emmanuel Ade

    I recharge 1000 since on 6th sept 2017 uptil now am unable to view any station this is my smart card number 01831648830 am Olutimehin Emmanuel Ade.thank

  6. Olutimehin Emmanuel Ade

    am always recharge 2000 monthly but this month i recharge 1000 uptil now am unable to view any station

  7. mr boluwatife

    pls be fast do something to it

  8. Esther Adewoye

    I recharged with one card to my husband(Adewoye Jacob) startimes decoder yesterday night but not working up till now.
    Smart card no: 02110627405
    Phone no: 08066570906
    Please kindly assist .


  9. Charles Mic

    I have recharged my startime smartcard(02027197869) but its showing its not subscribed yet. please I need solution

  10. Arowolo Adam Magaji

    I recharged startimes the one of N1900 since morning uptill now nothing is showing is writing NO ACCESS (6) NOT SUBSCRIBED work on smart card number is 01831261645

  11. Arowolo Adam Magaji

    I recharged startimes the one of 1900 since morning uptill now nothing is showing is writing NO ACCESS (6) NOT SUBSCRIBED work on smart card number is 01831261645

  12. Arowolo Adam Magaji

    I recharged my startime since morning uptill now i have not receiving any chanel. My smart card number is 01831261645.

  13. Mrs Chidinma Frank

    I recharge my star time today and my decoder is showing card problem. Please what do I do please. My card no is 01467320038.

  14. mr boluwatife

    pls i reacharged onecard on monday and today but nothing is showing except 4 001 and other free channels,my smartcard number is 02146015262 please do something 2 it

  15. Konwea Ifeanyi

    hello, I just bought the 40inch Startimes TV with in built decoder, together with 3 (three) months free subscription. but to my dismay, I notice that Al-jerzeera and fox news channel is blocked after few weeks of use and i don’t why. I will be happy if u can reopen it for me pls. my card number is 08131238734. thanks, pls act on this and reply

  16. Onigbinde

    I want to recharge now but afraid because of all these complaints and star times is not even responding. My first recharge though.

  17. Ahmad

    Good day
    I reacherged my startime account since morning 03/09/17 from my bank account and the money was deducted from my account , but still no any information about the channels.
    Here is my smart card number.
    021 4575 7223.

  18. Abdul Samuel

    I recharge my atar time decoder but up till now is not showing anything, pls help me the no is 02146435706 through online banking first bank 1,300 card pls repply me

  19. okeke Donatus

    sory. my card number is 02139318608. thanks

  20. okeke Donatus

    please i recharged my startime two weeks ago. it started working. but it stopped 28th august name is okeke Donatus. phone; 08063682975. card number; 02139318608. i recharged for basic bouquete

  21. okeke Donatus

    please i recharged my startime two weeks ago. it started working. but it stopped 28th august name is okeke Donatus. phone; 08063682975. card number; 0219318608. i recharged for basic bouquete

    1. okeke Donatus

      please I recharged my startime two weeks ago. it started working but stopped on 28th August 2017. My name is Okeke Donatus. phone; 08063682975. card number; 02139318608. I recharged for basic bouquete.

  22. Adam Zubairu Usman

    Hello I recharged my startimes on Monday 28 of August 2017 through my bank account up till now nothing is showing and my account was debited what can I do now? my smart card no. is 02146319643 and my phone no is 08030658739 hope you would look into the essue, thanks

  23. Kayode

    I recharge my wife decoder yesterday and till now is not working, I made a payment of 900# and they also removed charges after the 900

  24. Zebulon Segun T

    I Zebulon Segun, recharged my uncle’s Decoder(OROYO BENIAH OLORUNWA:01831036505) yesterday until now we can not enjoy what we paid for, please who so ever is in charge should please help us

  25. Adeniran Olusoji

    I mistakenly recharge my old decoder with number:01467014608 instead of my new decoder number:02110333672 now I am not receiving any channel.I recharge ed with #1,200.My number is 08068199444.Adeniran Olusoji.

  26. Abbas

    I recharge up to now is not showing anything my card is 01831056698

  27. Abbas

    I recharge up to now is not showing anything my card 01831056698

  28. Mohammed Auwal

    Good evening, my name is Mohammed Auwal, Pls my Chanel are not working, is tell me, smart card problems check card. I can which channel 001.this my smart card no. 02027779365.

  29. Okeke Joan

    My name is Okeke Joan,with phone no,07031076036. pls kindly help,I recharged #1,500 on my phone online bank first bank app,as usual,on the 25th July, but up till now, it didn’t recharge. while crosschecking, I noticed I typed(02027503173)instead of(02027505173)


    i recharge with 1200 since on 27/07/2017 no response since then my card No. 01831135401. 08069740258

  31. olasile

    have just loaded with #100 onecard n its displaying just 001 my card number is 02110543752

  32. Ayobami Taofeek

    I couldn’t be able to receive message from Startimes on my phone while some of my colleagues are receiving message like football match to be shown and other messages. My contact is 08060973408.

  33. Ruth

    My name is Ruth. I recharged on Sunday. Signal just went off on Tuesday why watching film. Till now I don’t have signal. My card number is; 02146133192. Pls help my sub shouldn’t waste. I never experience this. I’ve clean to card over and over again.

  34. saheed Hakeem o.

    I subscribe my startime through online 19th July 2017. nd my bank act HV b debited, nd yet I DDT have access to my star time to watch…
    reg no.020 2730 2207
    phone no .07059709213
    Ibadan.ring road.
    plz s beta u act fast.. than having negative word evrywher..thanks…Oloko by name

  35. Prince Lanre Tijani

    I tried to recharge this aftetnoon around 3;54pm by my Mobile banking and my account with SKYE was debited while my STARTIMES account(02027822464) was not CREDITED


  36. Olanrewaju Mayowa

    pls my startimes is not bringing any signal, i recharged after a long break in use. i have removed, cleaned and reserted the smart card it is the same ting pls help

  37. fadohun

    Hi my name is fadohun from ife osun state. Pls I reaharged my startimes today but is not working 0183157676. Pls help me out


    I recharged startime basic and sent the SMS to 32055 only to reply unsuccessful and displayed card problem-check card


      My card no is02145922658,I recharged #1300 and after SMS,I received unsuccesful cardProblem-check card

  39. Abdullahi Yahya

    My name is Abdullahi Yahya i recarge my Startime since sunday 9th July, 2017 via my G T Bank account at N1,200 and uptil now my startime is not activated and i dont know why. To my suprise my Account was sucessfull debited and Startime sent to me i was successfully recharged. please help and check what is wrong. my Startime Number is 02110842641.

  40. Nsimbe Micheal

    I recharged 3k on my startimes decoder for a week as usual buts not working why
    the decoder number is 02036946076

  41. winfred katusiime

    hullo dear
    i have been using nova bouquet and i recharged to basic bouquet but i havnt seen my channels being added.
    please me update it….. my smart card number is 02036579180

  42. john alabi

    I recharge N700 on Saturday to card 02027784355 till now is not working pls help thanks

  43. Tuagha Paul

    I have just been cutoff, and is not up to a week i recharge what might be the issue my number is 02146148586 pls do something… Contact number is 08061103911

  44. Okunnuga David Akinfodunrin

    My name is Okunnuga David. My number is 02110583819.I subscribed last on the the 30th May, 2017. When I put on my set this afternoon alas. I had been cut off. When it is not 30th June yet. Please put me on. Thank you.

  45. Anene Okafor

    I tried to recharge by bank transfer and my account with FBN debited in my bank account and my account with star times not credited. Details as follows:

    Your Acct 200XXXX439 Has Been Debited with NGN1,400.00 On 23-JUN-2017 22:26:55 By BILL PAY/10945523773911/02027562018/Star….


    Pastor Okafor

  46. Anene Okafor

    I tried to recharge by bank transfer and my account debited in my bank account and my account with star times not credited. Details as follows:

    Your Acct 200XXXX439 Has Been Debited with NGN1,400.00 On 23-JUN-2017 22:26:55 By BILL PAY/10945523773911/02027562018/Star….


    Pastor Okafor

  47. Panuel

    I recharged startimes unique bouquet since morning and it’s not yet activated my smart card number is 02146166585

  48. Muda Ganiyu

    I re-charged my starttimes card almost a month ago when the “Recharge for two months and get extra two weeks promo” started. But about a week ago, that is less than a month after I recharged, my card reader seems not to be picking any signals. It tells me “No signal” when I try to connect. The card decoder blinks. I have tried re-adusting my antenna without success. What is the matter. My smart card number is:02146407256. I thank you.

  49. Muda Ganiyu

    I re-charged my started card almost a month ago when the “Recharge for two month and get extra two weeks promo” started. But about a week ago, that is less than a month after I recharge, my card reader seems not to be picking any signals. It tells me “No signal” when I try to connect. The card decoder blinks. I have tried re-adusting my antenna without success. What is the matter. My smart card number is:02146407256. I thank you.

  50. Abubakar A Abdullahi

    I recharged my startimes through GT Bank and some channels are not showing. This is my smart card number 02145827989

  51. Hello… Why is everyone complaining about this startimes network??? .. I recharged since last week, watched few stations for some days and then suddenly I get to watch some free stations like NTA and the likes.. The other stations aren’t showing and it’s telling me to subscribe.. For what na??.. My card number is 01831285537.. Please help me see to it.. Also your customer care service is very poor.. Called the number but they didn’t pick up.

  52. Olalekan Idowu

    Please make my account id active.
    Card number is02110936164

  53. Attahiru Sheshi

    I subscribed to my startime through GT Bank and the channel are not showing. My smart card number is 02145826137

  54. Frank Oghogho

    I need a help from startimes,i am from nigeria but correctly living in burkina faso i bought startime and i have subscribes since two week ago but it get on telling me that i have not subscribe to view any channel and ever since i see no value buying this startime;I really do need your help and my name is frank and my pin number is 01831638730

  55. Wuraola Akinwumi

    Good morning, I recharge my star time decoder this morning and my account was not activate. This is my card number 02145856453 with #1200 naira for Nova subscription. thanks

  56. Saheed opeyemi

    i recharge my decoder with d smartcard number 02139349143 2ru mobile money direct 4rm my firstbank acct but upto now they haven’t activate it . pls help me out

  57. akin

    please i subscribe 800# on my startime now and it not showing the station (smart card 02110276659) my number (09093896801)

  58. Abusufyan When

    I’m no longer seeing your text on my phone when the subscription is about to finish or when I recharge, pls help me out of the situation
    my no:08060305057
    smart card:02110619697

  59. Mohammed Muazu Rabiu

    I recharge my smart card with 1,200 but up-to now is working they show me No Access and Not Subscription pls help me this my card No: 01831155625

  60. Odii

    Please I recharged 1200 today 9th June 2017 on a smart card number 01467117505 but up till now is not working. Please need help.

  61. Abisoye Amos

    I Abisoye Amos swap for Combo decoder today 7/6/2017 with S/N: 28222816528214881, Chip ID:00650901086 and CA No:- 01831519091. After which I install it but to all channels I search for it says no access (4) not subscribed. Please, help me activate the decoder and the smart card.Thank you.

  62. Yusuf Adekunle O.

    I subscribe to Basic bouquet two days ago, but not all the channel were opened. Help me please change the bouquet from Nova to Basic, the money is running out.

  63. seriki dayo

    Good day,am Seriki Dayo,I subscribed basic bouquet on my decoder but it was only nova bouquet that was opened for me after subscription.
    My smart card number is Num:07035614875
    Please kindly assist for possible solution.

  64. Oluwayemisi

    I recharged 1,100 today 31/5/2017 is not working yet smart card number 01467434114

  65. zainab Ibrahim

    I recharge with #1300 today been 29/05/2017 smart card number is 02145893982, ZAINAB IBRAHIM

  66. mrs sheu

    i recharge 1200 ?nd not working with card number of 02110365782

  67. Obamiyi adeyemi

    I subscribed yesterday on noval (#900) smart no.01467228533 my phone no.08039505593.but basic was activated for me which means it would not up to a month pls.assist

  68. David

    I just recharged my startimes decoder with N1,200. But not yet activatated. Pls help me and activate it. My smartcard no is: 01467457763 and my phone no is : 08039091860

  69. smighty

    please how can i retrieve my blocked startime smartcard.. number: 02139391225-4

  70. Idris kazeem

    have recharge on my Startime but is not working, then I’m not received any massage on my Startime registration phone number please help me out

  71. abdulmajeed zubair

    pls help me resolve it,i subscribe #800 on my startime decoder since on 7/5/2017 through gtbank platform and since it has not been smart card pin is 02146538505,my name is abdulmajeed number 08039208751.

  72. Johnson Anthony Ekpo

    hi please what is the challenge with star times. I recharged 1,200 since morning of today and till this time of 10pm its still not connecting. My account name is Johnson Anthony Ekpo: phone non: 08023752267, while my decoder non is 01467051173 its the new HD decoder.

  73. Asu Sunday

    goodeven,I recharged my star time and it start showing and after some minuit its stop and write no network for 4days now,pls wat is the issue

    1. Asu Sunday

      this is my startime number 02027281151,pls resolve it for,let it start showing

  74. Adeyemi kabiru

    Gud evening sir i dont known wat is wrong with my startime on 11-03-2017 i recharge #1,200,3 to 5days it will show after dat day it whom show till my money will expire pls now i want to recharge but am afriad to recharge pls ooo


    good day

  76. mr olajide

    my name is Omolaju olajide
    smart card number -01831672743
    I subscriber on 17/4/2017 with the amount of #400 before 21 /4/2017 the decoder display non access ,I want more datail on the subscription for monthly and weekly

  77. Ajongbolo kayode

    my name is ajongbolo kayode i just load one card nigeria of #100 but smart card is just showing smart card error please help me to activate it my smart card nunber is 02110818249 my holine is +2349061906813.

    1. Adams jemilat

      Good day, pls I Recharge my Startime since last week via Gtbank acct 1000 but not showing at all Pls help me fix it 02146335818


    my name——ebenezer ajibade babalola

    my smart card number—— 02110780127

    pin number—–755866342707

    please i was mistakely recharge to wrong number yesterday evening between 6:30 t0 7:30pm(wrong smartcard–02110772057).

  79. lucky alegbe

    i just recharge 1200 nw bt it still show unsubscrib pls help me out card number 02110524553

  80. Saidu Abdullahi

    am Saidu Abdullahi , I subscribed Yesterday 16 April 2017 via Union Bank mobile #1000. but is not active pls activate it for me. card number: 02146168561. phone number :08068333303. from Saidu Abdullahi

  81. micheal Obadeyi

    Pls help me to change my package to Nova my decoder number is 02110814410. Am Mr Obadeyi pls change it for me nw i want to recharge for 800 naira nw. Thanks

  82. oyibocha

    gud day
    i try subscriping nova bouquet using gtbank mobile but it message me back saying an error occured retrieving smart card for 02110536407(which is my decoder number)
    i did it last month and it worked… dont knw y now… pls help me out…thanks

  83. Adeniji Tomiwa

    Good day,I subscribed for Nova bouquet at the rate of #800 today, but can’t view anything. My smart card number is 02110438754. My name is Adeniji Tomiwa. Pls help out

  84. jim sunny

    pls i recharged since on Friday, but it still showing me NOT SUBCRIBE, i cant even view any station, pls help me fix it. Decoder No is 02027399054. Classic Bou. for 2 weeks

  85. Ilesanmi

    My name is adeleye ilesanmi recharge my startime twice today at rate of 1200 totally amount I recharge now is 2400 pls help to activate it
    Card number 02145696434

  86. Akeem Sule

    I recharge my startimes decoder with #800 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831008037 and my phone number is +2347083326423,thank you.

  87. Akeem Sule

    I recharge my startimes decoder with #800 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831008037 and my phone number is +2347031516151,thank you.

    1. Pastor Afolabi

      I’m Pastor Afolabi and my smart card number is 02110581945. Please the dealer that I bought the recharge card of #1300 from was mistakenly recharged to wrong number on Sunday afternoon between 3.00 p.m – 4.00p.m. (wrong smart card is 02110521945)

  88. eze chukwunonso

    am chukwunonso, I subscribed some munits ago via diamond mobile #1000. but is not active pls activate it for me. card number: 02145837334. phone number :08064569027. from Enugu thanks

  89. mercy

    Plz,,statime,I did my sub. Yestaday aftanun through my gt accnt,,til now av nt c any changes ooo.02146450310

  90. Mustapha

    I load on my decoder since 3days ago but is viewing not subscribed.
    Smartcard Number:0211060165
    Please help to fix it.

  91. Mathias Agboni

    I subscribed yesterday and my account has been debited with 1100 but my decoder has not been activated.Smart card no 02110024056 & phone no 08068129461 please check and rectify.

  92. Moyinoluwa

    I recharged my startimes yesterday online with code 02146057006 and its been giving me no signal and card faulty or something.. Its been long I recharged the.

  93. Abimbola

    I recharged my startimes with 1200 yesterday and it’s displaying no signal since that yesterday after activation though it’s been long I subscribe. This is my card number, 02027177932.


    I recharge my startimes decoder with #1,200 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831160147 and my phone number is +2347031516151,thank you.

  95. Aliyu Ibrahim

    Hello Sir,
    My names are Aliyu Ibrahim from Kano states/Zaria.
    I write to report and request you to kindly block my startimes receiver because it was stolen and I registered it with my phone number 08060901853, please I wanted it to become useless to the thief, I like your services.
    Thank you so much.
    Till I here from you.

    Aliyu Ibrahim Chiroma


    Hello startimes,iI recharge my decoder yesterday with N1,300 BASIC PACKAGE till now is still displaying NOVA ,please the office incharge sholud help me do the needful.Thanks
    Smart card no 02027749485,my phone no is 08027036186

  97. happiness

    Please i recharged few days ago but my decoder still reads ‘this channel belongs to nova bouquet please recharge’ 02027236785

  98. yusuf abdul

    I subscribed #600 using gtbank yesterday night, till now displaying smart card number are 02145724293 and my mobile number is +2348039433547. Please kindly help me fix it.

  99. yusuf abdul

    I subscrib for #600 since yesterday from my gt account and uptil now is displaying as should please recharge,my 08039433547 and my post card is 02145724293

  100. Bolatito

    I recharged my startimes account using (#1200 basic bouque) online banking but non of the channels are showing except nta sport. My details are stated below: card no: 02110413306 and ref no: 10945511710367. Please help.

  101. erinolu eniola

    recharged smartcard `02145679166′ two days ago but it aint working…help me out,please


    Star time please improve on signal strength and quality at irrua, Edo state. It’s skipping and cracking.


    Startimes please improve on the signal quality at irrua, Edo state. There is complain here and there.


    We at irrua Edo state have been experiencing bad signal strength and quality for some time now. You can hardly watch anything all time of the day. Only cracking sound you here. This has prevented so many from recharging their startimes for some time now.

  105. Mukhtar Aliyu

    pls i recharged my startimes from my GT Bank acct through online payment but I made a mistake in my card number instead of 01831281919 i wrote 08231281919 I recharged 1200 naira pls help me

  106. badmus arisekola

    hello sir/ma,I recharged my startime card last month through my bank account and i was alerted BT since then it keep showing card error & updating flash.plz do something about it.Here are my details.card no-014 6708 for your quick response.

    1. Mukhtar Aliyu

      pls i recharged my startimes from my GT Bank acct through online payment but I made a mistake in my card number instead of 01831281919 i wrote 08231281919 I recharged 1200 naira pls help me

  107. Adefila Abiodun

    Pls, I recharge my startime yesterday but it say smartcard erro , another channel say no access. Help me out. 021 4569 6940

  108. oshadare olalekan tunde

    I recharge my star time with my mobile banking unfortunately made a mistake by pressing 8000 instead of 800 pls help me refund my remain balance through this(account no 1017805521 uba)my smart card no 01831027963.yet is not working .

  109. Oyewole Alameen

    My name is Oyewole I am unable to recharge my star time decoder.

  110. Uru Jimoh Sheriff

    I made a subscription on this decoder with smart card no 01467162973 on the 19th of December 2016 and it’s not working again. Thanks


    I subscribed for basic bouquet but most of the time there will be no service/signal. Smart card no is 01467113476


    I subscribed 4 basic bouquet but most of the time there will be no service/signal. My smart card no is 014 671 134 76


    Am Augustine, I subscribe 800naira but all channels are still showing “NO ACCESS NOT SUBSCRIBE”… pls kindly rectify the issue, my card number is 02110727030

  114. kafilat

    pls I subtribe for 1200 on gtbank platform but not yet activated pls help me out

  115. osein

    My name I osein sanusi, I make a subscription of #1,200 naira only, since Friday 22 Dec 2016, with my mobile banking, which is successful transfer, the startime did not credited my card= 02110162649, i request to help me hopen it.

  116. Suleiman waheed

    I subscribe 4 basic bouque since last saturday 17 Dec. not activate pls rescue me my smart card 02110068403

  117. Waheed

    I subscribe 4 basic buque since last saturday not activate pls rescue me my smart card 02110068403

  118. my name is ebi. i subscribed with #1200 on the 3rd of december via my gt bank and i was debited, and up till now no channel is showing. my card number (02146064856)

  119. my name is ebi, i subscribed on the 3rd of dec 2016 via my gt bank and i was debited, till now no channel is showing. my card number (02146064856)

  120. Yomi Johnson

    I need my account information my phone number is 07060655389

  121. Yomi Johnson

    I am rev. Yomi Johnson. my phone number is 07060655389. I like to recharge my coder but I have no idea of my coder number. please can I get assistance online

  122. nelson

    its like you know what mess you have caused. Where is your customer care numbers for Uganda. I need an explanation as to why after four days of basic subscription, i go off…. No access, not subscribed. card number 02036625459

  123. Adedunmola Adeyeye

    My name is Adedunmola Adeyeye while my decoder number is 02145915468. I did a subscription of Nova boutique yesterday at Oke Fia, Osogbo osun state. Though the subscription has been activated but there are some channels that have automatically wiped from your service decoder, unfortunately it was the most interested channels which the majority are eager to do sub purposely because of all these channels. I’ve try severally whether I can even get one for my family to relax themselves this period of holiday but no way. Kindly do something before things get out of hands and people change to other providers.

  124. felix

    Startime tv network I don’t tink u knw what u’re doing at all,try to lean from other now,I made a payment since monday,noting show up,dis is too bad,is better u pack up,if u can’t move ”””””’dis is my card number oooo 01831234899

  125. Adebanwo

    Good day…. I paid 2000 through m GTB Acct into a smart card number 02110686971. It has nt yet bn activated…. kindly come to my aid

  126. Bukenya Ibrahim

    I subscribed 10000 but now in 12 days its off my no is 02036679802 in the names of MUGWANYA Eddie

  127. Adeogun

    I subscribed 800# via gt online transfer….I have been debited but nothing card no is 02110820242

  128. Tunde

    I Recharge 600 to my start time through Gtbank since 28 November till now is not activated please help the situation my card number are 01831053060

  129. please I also recharge via Gtbank *737*37 and I have been debited two days ago.likewise today I tried it again but I was still been debited. And I can not view any channel. smartcard 02110108908. what do you want us to do now. Because I went to your office in kano and they said no network.

  130. ismail Abiola

    I subscribe since yesterday for classic bouquet and yet to av it reinstated. My money has however bn debited. I did online Gtb subscription. I think u guys should do something about this. I can see many complains. My card number is 02145831317,. Thanks as I await a rectification.

  131. muhammed isa

    I subscribed through GTB with amount of #800 but can’t view anything

  132. Dairo Akinlolu

    I recharged on my decoder through 32055 since Saturday but didn’t show till now and I don’t see any updates about my recharged.
    02110106266 my card number.

  133. shehu kabir

    pls what is happening I pay my service through gtb on line since 22/11 but nothing showing smart card no 02110670030 ALH jalingo.pls are serious at all.

  134. shehu kabir

    pls I pay my service through gtb from my account since 22/11/16,and I was deviate my account and nothing smart card no is 02110670030,alhaji jalingo.pls wake up pls.

  135. shehu kabir

    I make payment for my service since on 22/11/16 through gtb account and I was devited and still close,d name of my smart card is alhaji jalingo with no 02110670030.pls do d right thing.

  136. Evans kisame

    how can get your customer care no. coz i recharged my decoder since yesterday but one and its not working ,i did by phone

  137. bilkisu dauda

    Pls I recharged via gtbank mobile since on the 18th November and up till now it show not subscribe my location is birnin kudu jigawa State Nigeria my smart card number is 01831151325 tnx

  138. Omosofe Kayode

    I made payment through GTBank account since Sunday 20/11/2016 and my account has since been debited but yet to be recharged. My smart card no is 02110775695. kindly do something now.

  139. Ahamefule Victoria

    I made a payment of N1200 through GTbank for the recharge of my smart card 020 2754 2416 since last week Tuesday 15-11-2016 and it hasn’t been recharged. My account has been debited. I reported to one of your branches and nothing has been done. Please help me now. Cant watch any program. Its really annoying. Ref. No 14249984899826834614815473727263

  140. MOHD M . ADAMU

    i cannot access my basic channels after subscribing two times monday 12am and tues 4am at 1000 each from my GTacct. decorder no. 02145669147.GSM 08033914190 NAME .MOHD M. ADAMU.

  141. Muhammad Usman

    i recharge since on Friday till date it has nt been subcribed and my money has been deducted from my account this are the detail
    acct**amnt ngn1,200 dr
    merchant payments-326566889411742312291988977534?01467044426?1200?ali jubril?999?transfer from aliyu jubril umar to gtbank mob money

  142. Bashir A. Rasheed

    I tried to subscribe through my GTB account since morning, I was debited but couldn’t access the channels. my smart card no. is 02110557395, how do we solve the problem.

    1. Bashir

      Is like your operating system has a problem, bcos I’ve been seeing a series of complaints of the same nature, people’s accounts are debited without access to the subscribed channels, that’s exactly what happened to me on Sunday and Monday 13th & 14th, I was debited with no access till today. you better do something before people change to other providers

  143. Laaro

    i suscessful subcribed to noval bouquet to days later,but the responses is giving to me since den is please recharge, blz help me to activate it nw, my smartcard numbers are,02110823882

  144. Victor Edim

    Please I don’t have signal in my decoder can u help me out?

    1. Victor Edim

      I have no signal in my decoder since yesterday night till now and am ask to set the frequency which I don’t no how to set it can u help me contact 09059231843

  145. Oluyemi

    I recharge through my firstmobile app this morning, up til now my subscription has not been effected. I need your help my phone no is 08068248807

    1. cyril

      recharded since 25\11\016 via Gtb mobile payment, channels can’t be assessed, please fix it.

  146. ojo oluwakemisola

    my name is ojo oluwakemisola l paid 1200 for subscription at ayetoro Osogbo yetedey and sine l known see some channels pls help me my phone number is 08037591793

  147. Francis Jerome

    My name is Francis Jerome Please how can i migrate from Nova to classic when loading from my bank account my phone number is 08063922866

  148. Adeyemi oluyemisi

    I paid 1200 for subscription at oke fia office osogbo since morning and no activation yet . kindly do the needful, my phone no is 07069604630

  149. waziri

    I hv recharged my startimes two day back but up to now nothing is showing my card no is 02146052527.

  150. Ganiyu Na-Allah

    please i need datasheet for your new decoder. what make it different from previous one. actually, you poeple said two in one. please if i can get datasheet/manual via my email.i will appreciate and go for it. thanks

  151. aromolaran tolulade

    change my name to Aromolaran Tolulade Startime code 02027150179

  152. Bamidele M

    Please help me to change the name on my account to BAMIDELE 02027697263. 08033001369 or 08188872006

  153. Adesina

    Pls some of the channels on my decoder are not showing. Channels such as Awa TV, orisun, waptv, channels, even the local station Ekiti TV and NTA are not showing’ my card no is 02145774626 Pls tell me what to do . Thank you

  154. ogundahunsi Ayoola

    pls try and correct my name to be ogundahunsi Ayoola with phone number
    08065731977 with startime decoder no 02145696796

  155. Omidokun

    I have subscribed since 23rd of sept 2016 with recorder no :02146404542.very painful not enjoying d service I paid for since,up till date still showing no signal and d external antenna is intact.pls use ur gud office to address dis issue

  156. Emmanuel Michael

    My card number is 02146469469, I recharged it yesterday, and still no access. I still cant access the channels. Do something quick.

  157. Auler

    My smart card number is 02110936164
    i subscribed with d gtb *737 code since 15/10/16 about an hour ago, yet it is not reflected…
    I called customer care, line not going through.
    Do something pls.

  158. rilwan noibi

    my smart card no is 02027054141 rilwan noibi I want to know why card that I recharge about two weeks ago will expire in three days time

  159. rilwan noibi

    I recharge two weeks ago but now I was sms now that recharge card will expires in three days time. is recharge not for a month? pls I need. reply for this.

  160. Akinlade Oluwafemi

    I rechard for about 30min ago and it as not come up yet.
    Decoder number is 021 1017 6258. My nubrr is 07061943910. Pls do it now. Thank . Pls do it now.

  161. Akinlade Oluwafemi

    I rechard for about 30min ago and it as not come up yet.
    Decoder number is 021 1017 6258. My nubrr is 07061943910. Pls do it now. Thank .

  162. Friday Omaonu

    I normally recharge my startimes through GTB *737#,but now is telling me error in retrieving smart card number please try again.I have tried for mor than 5 times now but not working.Please help me.My email is, you and may God bless you.

    1. ilufoye amos

      pls I won’t to recharged my Star time account through my Gtb how should I go about it sir .dis my phone no 08066740580

  163. Atanda Soji

    We got high voltage in my area and the my decorder was on by the time. Suddenly i noticed that the high voltage had burnt. What can i do or is their any means of repairing. Waiting for your reply. Thanks.

  164. Adamu Usman

    I recharge my reciever still not active 02110481221



  166. Ayodele

    I recharged my smart card no.02146580455 on 5/10/2016 through Keystone Bank mobile banking and till 6/10/2016 you shaved failed too activate same. The amount involved is N4,800.00. Please activate same or refund my none through the same medium

  167. Benson Enoobong

    Good morning. I subscribe my startimes yesterday 30 September, 2016 with N1800 through the Gtbank code but no channel is opened till now. My smartcard no is 01831050808 and my phone no is 07030347551. Please i wish to hear from you

  168. Mauriceotobong

    I want to Recharge my startime, Basic Bouquet and Classic. Pls I need a Guide on How to do it. Thankz

  169. akinyeni

    Am Mr Akinyemi my star times no is 02145780449 my tells me empty channel pls help me my no 08032160032

  170. babatunde adeya

    please I recharged using my gtbank and I am yet to receive response my card number is 02ll0044964 please help me work on it

  171. freeborn

    I want to recharge my star time how would I do it direction to do it email me pls or 08085032217

  172. Usman kayode wasiu

    My name is. Usman kayode wasiu, pls Recharge my account through online mobile transfer from Access bank account 0014979602 .since on 9th September 2016.I have not been able to view any channel since that time. My SC/No 021 1092 8173.

    1. Usman kayode wasiu

      Pls try and make it work

  173. Abiodun Rapheal

    Restore to us NBA basketball and BET am a Dstv customer because of your NBA basketball have turn to Startime .

  174. chez

    I did 2000 naira sub and its not working yet dis my card numba ..02146470827 fix it asap

  175. Musa Tsabta Magaji

    I subscribe my statimes via GTBANK ussd #600 was deducted, from my account but still can’t watch any chennel my card number is 0146714946. my phone number 08029928362 …….

  176. Musa Tsabta Magaji

    I subscribe my statimes via GTBANK ussd #600 was deducted, from my account but still can’t watch any chennel my card number is 0146714946. my phone number 08029928362

  177. Fungo Wunan Elka

    The problem I am having is that am receiving no signal message on my screen even after calling an installer to fix it. Does that mean the decoder is faulty? bcos when a strong decoder was connected to check the signal status it was indicating 81%.


    This will be my third time making this comment . pls restore to us NBA
    Basketball , BET & TLC these are very entertaining educative and romantic channel . pls don’t touch any of the FX channel . this is Nigeria Africa we don’t need much of India films we are in Y2k all to western world .

  179. Mrs Janet Olowe

    I am disappointed I paid in the last ten days but I have not enjoy my television
    My star card number is 01831309133. Payment ref 999965801218
    If you don’t put things I will demand repayment of my money back.
    The problem is not from my side it is from your side

    The husband of Janet Olowe. LSDPC medium Phase 1V OGBA 168 Eagle Ave
    I look forward to hearing from you

  180. Please i just subscribe my startimes yesterday and the channels re not coming up, please help me to activate it. Thanks. My card number is 02027816093

  181. Alaba Ropo Michael

    Good day,I recharge my startimes true quickteller Nova Bouquet #600 on Aug 25 though my former subscription suppose to expired on 25 sept 2016, i receive message that my subscription will be expire tommorow even since july this situation is happening to my decoder, on july 18 i recharge true quickteller my subscription suppose to expired on Aug 18, on Aug 9 i subscribe again my expired date suppose to sept 9 and Aug 25 i subscribe again my expired date suppose to sept 25 pls this is third time due something about it, this is my decoder no 01467129378,my phone no 08038062082, my name Alaba R.M Thanks

  182. adedayo adeleye

    my decoder number is01831000831,my decoder is showing me no signal on all channels after the heavy rains since last saturday,i called your number 08172398558 but not picked,pls assist me,my kids are complaining.08035531299 is my number.

  183. Nakato Brenda

    Why when u pay startimes they say that smart card error

  184. martins

    Hello I recharged my startimes on the 18th of august 2016 and today 4th of September 2016 it’s asking me to recharge… Pls rectify it.. if u need money tell me I will donate not using trick on me to keep recharging. Take note my card number is 02146486109

  185. Elvis Isaac

    pls can you ppl explain to me in a language that I will understand, I subscribed since on Thursday the 1st of this month and am not able to view any channel not even an SMS to confirm weda is successful or not and the worst of it all is that you guys don’t even want to pic my call. plz wat shld i do

  186. Sessi

    I just subscribe startimes on quick teller over two hours ago and it has not reflect this is the smart card no 02027573920

  187. Alexander Mambu

    I tried to recharge d N 800 nova with d guide. i.e to send an to 32055 But it replies (could not fetch content, sorry) by CC#02146532942Nrechargepin#N and de keep on deducting from my account. I am fed up pls, proffer solution to me immediately

  188. karunwi babayemi

    i was unable to recharge my decorder,i have sent my details to 32055.
    my card number 02145679387

  189. karunwi babayemi

    i purchased a six hundred naira recharge card ,i have sent the detail to32055 more than ten times ,the respond is content could not fetch my card number is 02145679387 my mobile no is 0703939397275

  190. Sunday

    I bought my star time from someone call Victor Audu and his number is 08032060088. I want to change d name to Sunday Reuben 07062946935. thanks God bless star time.

  191. Sunday

    I bought my star time from someone call Victor audu and his number is 08032060088. plz I want to change his name and number to Sunday Reuben 07062946935. thanks God bless star time.

  192. okere donatus

    I have recharge for the past 2-3 day still am not able to view other channels i don’t know if my payment is for ST GUILD abeg make una try do something it’s annoying 02146546174

  193. Kareem Ibraheem


    Sir, my uncle Mr Sanusi Fasansi sent me to UBA to recharge his star time
    card number 021 4571 7495 but I could not make it. The staff of the bank
    said the name registered on the plat form is not Sanusi Fasansi so they
    rejected it. His phone number is 08039359748.
    On his behalf, kindly find attached receipt collected for purchase the
    decoder from your authorised dealer.
    Using your office to correct this abnormality.
    Kareem Ibraheem

  194. Chinedu Simeons

    please what is the problem? I subscribed 1200 but up till this moment I have not seen any channel showing.My card number is 02027296415.Thank you

  195. mr jonathan

    Acct: ******8180
    Amt: NGN1,200.00 Dr
    Desc: 737 MERCHANT PAYMENTS-627778564239242231671874881192ö02146598562ö1200öMR JONATHANö999öTRANSFER from ABAYOMI, AMOS JONATHAN to GTBANK MOB MONEY REMITTANCE
    Avail Bal: NGN43,302.44

  196. Aliu nofiu

    Nofiu from igando,I recharge my star time on the 13/8/2017 through my GTB account and my account has been debited and am yet to receive signal on my decoder number is 02027465925

  197. Abiala ayoola

    I recharge my decoder since yesterday night Saturday 13/8/16 and till now I have not seen any station coming smartcard no is 02027229764.please work on it for me.thanks

  198. DENNIS

    Pls our light {phcn} comes in the midnight why i have bought my startime Recharge card after i have load there i can see anything pls do it now now i make use of it in the midnight my smartcard NO IS 02027134984 AND MY PHONE NO IS 08060541966

  199. Gaius George

    I have made GTB payment on my phone on wednessday 5:14pm uptil now is not link up. Am Gaius George #600. 01467029146. My number 08060079238

  200. Jonathan Oze-Igiehon

    Startimes pls activate 02146537129
    And check your emails cause I have reported a fraud issue too.

  201. Everylin Makena Mathae

    I forgot my star card number and I am not in the country. My ID number is 24800033.

  202. Olusanya Oluwagbemiga

    Good Afternoon…

    My Name is Olusanya Oluwagbemiga with SC: 02146494423. I reside at Jakande Estate Oke Afa Isolo, Lagos.

    I discovered that for the past 2-3 weeks, the signal strenght of my startimes is always poor (No Signal) from 6pm till the next Morning.

    Kindly treat urgently as i am getting fed-up with this.

    Thank You.

  203. Alabi Saheed kola

    Please I made a payment of #600
    on the 26th of JULY using gtbank
    737,activated on 31st of July 2016
    and it was cut off on 2nd August
    2016. Currently, nothing is
    showing,but the Nova channels are
    still highlighted.
    This is my smart card number :
    02110682657. Thanks as I look
    forward to you guys to get it sorted

  204. Alabi Saheed kola

    Please I made a payment of #600
    on the 26th of JULY using gtbank 737,activated on 31st of July 2017
    and it was cut off on 2nd August 2017. Currently, nothing is showing,but the Nova channels are still highlighted.
    This is my smart card number : 02110682657. Thanks as I look forward to you guys to get it sorted out….

  205. mike

    Good morning am Michael from okigwe i bought a decoder yesterday after mounting it is telling me that my channel list is empty,
    what do i do please
    thank you.

  206. Victor O Olubayode

    Hello, my name is Victor O. Olubayode from Calabar with smart card number, 021 1052 1387. I tried to subscribe on Tuesday, 2nd August, 2016 but was not successful despite the fact that the money had since been deducted from the account (I used HB mobile banking method and 1200 has been removed).

    Please could you look into it so as to enable me access the channels?

    Thank you.

  207. màndu jimmy

    Please I subscribe 1200.00 for bouquet yesterday, have been given nova,card number: 01467089413 phone 08060222121,please what will i do

  208. Kabir bomodeoku

    Please I made a payment of #1,200 on the 21 of JULY using gtbank 737 and it was cut off yesterday 31st July. Currently, nothing is showing. This is my smart card number : 021 4652 7682. Thanks as I look forward to you guys to get it sorted out….

  209. Mahmud Momoh

    Hello, I subscribed to startimes unique bouquet through my GTb account on the 30th. of july 2016. My account is yet to be activated after 2 days.
    My smartcard number is 02027635235.
    I logged onto my Startime account and I have status as “PUNISH_STOP” and Account Balance as CYN36,651.63

  210. Beatrice

    My smartcard no is;02027272196 nd my number is guy recharged 2k through his gtbank,he was debited twice nd uptil now no channel is open excerpt NTA SPORTS24 which is free.pls help.

  211. Alabi Saheed kola

    Well done,pls i made N600 subscription
    on my startimes on 27th of July via Gtb
    737 with my account debited but neither
    my payment is confirmed by startimes
    nor reversed by GTB till now.Pls help me
    out of this mess urgently.


    Over here at irrua Edo state. We not getting the best of star times at all. Once it gets to 7pm we do lost signal till the following day. Pls do something abt this urgently.

  213. Alabi Saheed kola

    pls i recharge my Startimes decoder no 02110682657 via my phone and bank acccount but still to be connected. Urgent help pls.

  214. Oluwaseun Olaniyi Ojo

    I am Ojo Oluwaseun Olaniyi with smart card number 014-6706-4424. I was on Basic Bouquet before but now I subscribe for 600.00 . I want my package to be changed from Basic Bouquet to Nova Bouquet. Please kindly assist me in effecting/ perfecting the changes.

  215. Kennedy

    My name Kennedy Oamen I want to know if Startime decoder bought in Lagos or use can likewise get connection I Benin city . If yes kindly do the neetful to enroute the decoder , the smartcard number is 02027071211 and my phone number is 08034094033. I will be waiting for your reply since help line is not responding.Thanks

  216. Amos

    Please help ooo… I paid 2000 three days ago and still waiting to get the channels(not showing) and your customer care line nobody picks the line. Decoder number 02145662224

  217. Joey

    Is strartimes now in Maiduguri Borno state? Can we now enjoy service with just our decoder without the dish?

  218. peter Nwachukwu

    pls help me activate my StarTime decoder No.02146496216 which was won @Nnenna and friend competition my phone no.08034773679 tnx


    Can someone tell what the matter is with Startimes…bought recharge cards for days now and customer care line ain’t going at all…entered the website… oh!…dumb…sent email…oops!…no response…all efforts…failed. all = frustrations…have they changed contact?

  220. Odila Gloria

    Thanks for being d best.pls can u guys show more episodes of “The promise”on novalla e 1.four episodes in a week is too small. Nd d time duration is too long, u watch thursday nd Friday nd then u ve to wait till d next thursday .pls we need u guys to do something abt it

  221. Emmanuel Johnbull

    i paid and i received alert on my phone , still not connected for past 8 hours. my smart card number is 02145790883.

  222. Adekurolere Timmy

    I just paid through fcmb mobile banking via phone, how do i get connected?

    1. Adekurolere Timmy

      My smartcard number is 02146475217, my number is 08055768302, i paid through fcmb mobile banking but not connected

  223. Pateince Aweh

    I just recharge my account now, but to activate the subscription, i was asked to insert my default password which i have forgotten. Please help me out. my smart card number is 02110323393. and my mobile number is 08078733114. thank for your cooperation.

  224. funmilayo Jimoh-Tiamiyu

    I subscribed on 4th July 2016 via Internet banking but was debited twice. Pls can it b for 2 month ?

  225. adejuwon victor

    I have subsribed this afternoon thr uba mobile but its not coming up at all,02146451278 while my moble no is 08039698345 pls do something

  226. Akpan Kingsley

    Please I was using classic bonquet before but on 02 Jul 2016, I recharge for nova bonquet through mobile banking at the cost of #1,200 and the subscription was unsuccessful on my decoder.
    Smart card no;02146231514
    My activation no;08187344540

  227. Ibrahim Shehu

    I use my mobile banking an recharged my decoder #1200 with card no 02110275575 on staturday evening but still not subscribe pls kindly activate my decoder i am very serious about this issue or switch to off pls do something very argent long live Nigeria Long live startimes

  228. Ukpebitere Efe samuel

    i just recharge my startimes payment, kindly
    reactivate the account.
    my startimes smart card no is 02146073577.
    your prompt responce to this issue will be
    highly appreciated
    my telephone is 07030626348. thnks

  229. Abdullahi

    We receive adverts that Euro 2016 shall be aired on NTASport but we are unable to view any quarter finals matches I subscribe unique bouquet purposely for waching bundlesliga matches and the only reason I make subscription after the end of the season is to watch Euro 2016, Now I am regretting making the subscription and really disappointed

  230. Chichi

    pls my decoder is having problem, It use to drip off when it’s hot. pls I want you people to do something about it. No. 02027734440

  231. Bester

    Hello I’m a startimes agent I was activated the startimes since 2 month a go up till now is not working it’s always please recharge I don’t no way, this is the smart cart number 01467026541
    From Gombe state

  232. adeyemi rasak

    I mr rasak adeyemi my compline is orisun an or channels is nt apear again on my decoder 02145672336 . Pls reply me on my number 0831361351 tanks

    1. Inuwa

      Go to setting an then charnel search go to manual search it will be ok

  233. 02139349220

    mhenn! this is nonsense, I’m having the same problem with the startime subscription, not still working

  234. Dr.Kunle Oroge

    Two days ago l payed N3600 into my unique bouquet account through the agent directly behind BRT terminal
    at IKORODU garage.But l got credit
    alert for N2400 on the sport.
    I questioned the receiver and he told me that the ‘system’was at
    fault and the other alert would come.
    After 24hrs.without any alert,l
    went there again but he could not give me any logical explanation.
    My discovery is that my pre-existing credit had been manipulated(as thy guy did not load with scratch cards) to accomodate the ‘missing’N1200.
    l want urgent action taken on this issue,please.
    Thank you.


    please Startime, i subscribed for basic banquet on 18th of jun and it is not displaying please do something about it my card no is 02146089087 and my phone no is 07031284841 thanks

  236. hi, i recharged my startime 3day ago but still not receivinig any chanel what is wrong with you

    people do something or pay me my money

  237. matthew

    Try to download the star time application for android and most problem will be solved….Do you know after payment through ATM or pocketmoni or anyoda mean DAT is not direct from their office you need to complete it on dere portal or DAT application, especially this of you switching from one bosque to another some fee are charged xo d money you pay is not enough or more than the plan you want to go for,so on d portal or application is ur duty to choose….. Do you also know;you can have more than 5000 on your startimes account and you will be using it little by little to subscribe…..thank if not cleared mail me I can rectify it for you…thanks

  238. joshua Ekezie

    I recharged my startimes wt 1200i.e basic tru e.tranzact pocketmoni. yesterday night but up till now it’s still telling me to recharge .. pls do something before I change to DSTV.. smartcard no. 01467116485.. name: Joshua Ekezie.. Owerri

    1. matthew

      Hello sir, am not a startimea agent but have faced similar problem of yours..kindly download star times application from their site….just Google how to use it everything will be more than clear to you..if still can’t get it you can mail me..

  239. Emah Peter

    i paid for basic bouquet thru one of your agents on 14/6/16. when to them today after waiting in vain to receive channels
    . i was told that my decoder has been charged. however on putting it on this evening he story remain the same. pls do connect me. my SMART card number is 04167038062. thanks Emah peter.

  240. I paid for my startimes few days ago and it’s showing error code 5. Please activate 02027327399


    I subscribe via GTB application but still seeing not subscribe on my display.


    Hy i made tte startimes subscription in mobile banking since last month back up to now they didnt repon my money in my statartimes accaunt ID NUM 01467149103 REF NUM 02TM34694E36184 PLS HELP ABOUT THAT

  243. Adekunle Felix

    My name is Adekunle I recharge my star time this morning through mobile banking transfer from access bank and successful but I couldn’t access to any station this is my smart card 0211067453

  244. Adekunle Felix

    I recharge my Startimes this morning through mobile banking transfer from access bank a sum of #1200 and was successful but I couldn’t access to any station

  245. kazeem thomas

    My name is thomas .i am using startime in lagos with my family b4 i traveled to calabar which i have been using uba electronic to recharged without complain in lagos here in calabar. I dont understand oo.i subscribed #1,200 for basic bounqet since 3:6:2016 with uba electronics and the money has been deducted from my account but uptill now my startime is still keep on telling me that I should recharge.just do something because my house is boring or i stop using startime. my card no is 02146555424 the name on it is ogene

  246. Emmanuel ogwu

    I recharge on 16th May since yesterday it keeps displaying not subscribe please treat as urgent cos am going back to subscribe dstv

  247. john Omeihe

    My account number is 00669064494 slot card is 01831046989 my first has not elapsed while the 2nd park age started count……kindly put my package in order….so that it will count properly.
    Please include this channels to your channels…..RT news,Glo tv

  248. Shittu M.A

    I subscribed yesterday for basic bouquet and it still keep displaying that I should recharge ..please do something bout it..card number..02146002643

  249. Justine Etim

    I subscribed startimes nova Bouquet on the 18th of last month but since yesterday, it stopped showing and asked me to recharge. Please let it work until the 18th of this month as it should be, else I will not recharge it ever again. Thanks. My card no. 00529357279, my phone no. 07030369567.

  250. Bola

    Successfully subscribed to nova bouquet but it’s still saying I should subscribe. Pls connect my decoder.
    Smart card number 02110798195. Tnx

  251. Suleiman waheed

    I successfully recharge my decoder yesterday (NOVA) but uptil now d coded channels are not showing Pls solve d problem 4 me this is my Smartcard no- 02110068403

  252. Bamidele

    My name is bamidele, i recharged startimes nova subscription since yesterday and it was succesful but my decoder is still telling me to subscribe for it. Plz kindly resolve this, my startimes card no is 02145779656.tanks

  253. omowumi Gbemisola AYANFALU

    my card just says card problem. other stations are still showing. basic bouquet isn’t. what shld I do? my last sub was 21st March, it expires tomrw. Ve removed the card n slotted it back

  254. Ayanfalu omowumi gbemisola

    my decorder just read card problem abt 30 minutes ago. It’s showing other stations aside from basic n nova bouquets. my last sub was 21 march,2016. it should go off tomrw. I Ve removed the card n slotted back abt 3 times. pls what do I do?

  255. Nurudeen

    I bought a new startime showing no access and smartcard no paired the card no 01467033577

  256. Arkila S Taimako

    My name is Arkila S Taimako I rcharge my card no 02146172799 since on 24/3/2016 with #600 up to now only starTV Guide is showing.

  257. oyebajo olugbolahan oyedapo

    My name is oyebajo olugbolahan oyedapo my smart card number is 02027064518 I just recharged my star time with #2000.only star time guide is showing other station show smart card error. pls fix this problem for me

  258. ibraheem S. Babatunde

    I recharged my Star time 2 months ago and ever since then my Channel TV station has disappeared but I can watch other TV stations. please do the needful. my card number is 02146603112

  259. ibraheem S. Babatunde

    I recharged my Star time 2 months ago and ever since then my
    Channel TV station has disappeared but I can watch other TV stations. please do the needful. my card number is 02146603112.

  260. Odewumi Sunday

    Bought a new star times decoder 4 days ago and till this very moment it is yet to be activated. I have called the lady that sold it to me and now she no longer pick my calls, pls Help!!! My Card number is 01467049714.


    I recharged yesterday and that yesterday no
    channel has displayed… keep telling me no
    my smart card no.. 02139308681

  262. sadiya Shagari

    I recharged my startimes unique bouquet 4 days ago I received an SMS that my subscription was successful but still I can’t access any channel showing not suscribed pls help my card no 021 1027 4545

  263. Adewumiabiodun

    I recharged my startime 1200 and all the chanel I surpose to get are not showing at all 02146454940 my phone 080365531a16.

  264. Asuzor Samuel

    please, will star times show the UCL round of 16?

  265. Ngabirano Rangel

    We Are Tired Of Your Poor Signal Quality In Some Parts Of Uganda Please Do The Needful Before We Switch To Other Digtal Tv’s

  266. Tunbosun

    why is it that startimes decoder that is already active in a one state can not work in another state.

  267. Osas

    I recharged yesterday and that yesterday no channel has displayed… keep telling me no subscription…
    my smart card no..


  268. daniel iregbeyen

    I recharged my star times via my internet banking today more than 4 hours now still not working, I can’t access any channel. my smart card is 02110111430. my mobile is 08035314961. kindly resolve the issue or credit back my account with 1300 because I was charged 100

  269. OLUSANYA Oluwagbemiga

    I subscribed for classic bouquet/N2,400 for the past 1 hour and i haven’t been able to view my sport channels (No access: not subscribed).
    My card no:02146494423.
    My Phone No: 08094331158.

    Thank you.

  270. Uche Akaolisa

    Please,I newly bought my starTimes decoder but forgot to activite it. Please how can I activite it online?

    1. Uche,
      You can activate your GOtv via this link:

    2. YAHAYA yusuf

      Please activate my new decoder, smart number is 081 3115 3019 mobile 08069765320 it was currently 5 days I have not receive your SMS through my registered mobile number. thank you.

  271. Adeyemi Akinwale

    I recharged my star time line yesterday but when I on the decoder and search for channels, what displayed was no signal and I have card no 021 1074 7573.Adeyemi Akinwale from Ede.08034831137

  272. Joe osakue

    Please I need help my star time card number is 02110473889 I have reserved my card but can’t swtch to basic bouquet help me

  273. Joseph Ephraim

    I subscribe my star time today.SMS send to me via phone but I’m still unable watch programmes. smart card number is…..02110314142….Name: Joseph Ephraim…..

  274. Saadu isaka

    Since i buy my startime i did not enjoy it my smart card is 02110884735 and my phone number is 08062644734 please help or else i breack it !

  275. Modestus

    I just bought a startimes decoder 2 days ago via a distributor in Lokoja. following installation with external antena i have not been able to get any channel.After searching it shows “channel list is empty”. The distributor contacted a startimes customer care on phone that did the registration.
    The smart card number is 01467187245
    The decoder number is 30712815333602856
    My phone number is 08172463121

  276. swanky

    Please o… this decoder keeps showing me card problem-check card oo..wetin i fit do abeeg?

  277. Oluwaseun

    I recharged startimes basic bouquet via for #1200 since 30 dec, 2015 but up till now channels have not been activated. Kindly do something abt it. Thanks. Smartcard number is 021393978149

  278. Mudi Oki

    I tried to recharge my startime and I got a message that my recharge was unsuccessful, that my card was canceled or unregistered. This is my smart card no: 021392996258 and my decoder number is 29032813468023500. Please register my smart card again.

  279. yassar

    I always find it difficult to recharge my statimes. almost 300 was deducted from my MTN account and all of them keep on saying recharge unsuccessful. if it wount be successful why deductucting za money from my account I send the card and pin to 32020.

  280. dammy

    I recharged startimes the one of 1200 since morning till now nothing is showing except 001guide and is writing please recharge pls work on smart card number is 02110955966 and my no 08062875898

  281. dammy

    pls I need urgent help now pls I recharge the one of #1200 since morning up till this time only stv guide that is showing no of the channel is showing when u click on any of the channel its just pls recharge pls I beg of u help. my smart card no 02110955966 my no 08062875898

  282. dammy

    I recharged startimes the one of 1200 since morning till now nothing is showing except 001guide and is writing please recharge pls work on smart card number is 02110955966 and my no 08062875898

  283. Adeniran TOLULOPE

    I Adeniran TOLULOPE from Ilesa osun state.
    I recharged my STARTIME smart card 02110605608 #600 through my Skye mobile yesterday night and my account was debited since then have been able watch Nova Bouquet
    I need your response

  284. bamikole Emmanuel

    since almost 2 months now my decorder as be showing me Smartcard error which I did not no why, I even think that I did not insert it as instructed but I did, pls help me, this is my Smartcard no 02027174814

  285. Abiodun

    Hi there,I have been on the Startimes for over three years now but due to some reasons my location was changed together with my families and environment also changed,this caused some inabilities to recharge until this night that i decided to recharge again with NOVA PACKAGE 600,But has not been activated. I followed the procedure for recharging. Please kindly help me to check if my decoder is not yet in NOVA PACKAGE and help me to change it and activate it please…My Card Number is: 02110708635 thanks for helping me out.

  286. adetunji oluwayomi samuel

    I don’t like this stress which startimes are giving there customer i bought nova bouquet and i was ask to load cc#smart card#pin to 32055 since morning now… card no 02110655806 and my mobile number 08145943833

  287. zee kn

    Why did you remove TLC, wazobia and cool tv we are paying 5k for God sake you guyz should do something about it because you are losing lots of customers…

  288. Tayo olaniyi

    Pls i just recharge #600 naira today & i want it to be registered on a Nova bouquet asap because i’ve recharged #600 before it only lasted for a week instead of 1 month. My fone number is 07062502911, smartcard number 02027314390

  289. Dr. Michael

    My startimes is showing ” no signal” even after Recharge. Pls correct this malfunction.

    Dr. Michael

  290. Joshua Atteh

    I was charged 4 subscription twice using d quick teller on banquet dat is charged 2400# instead of 1200# n still my startimes is nt working pls Wat do I do?

  291. sagir

    Pls. do something to my problem otherwise i will take your decoder back to you,
    i bought one last week but up to now is
    one channel i saw, i went to their shop 200km apart but they told me i should go they will refresh it but as of now nothing has done to me but by god grace 2morrow i will go and collect my
    my card number is 02139129916.


    This is the third months I started using startimes. To my greatest disappointment for two months now I start to experience very very poor services. Which are: (1). for the past 6 week in my Area Auchi, Edo State to be precise no 24 hours services. Signal will go by 1a.m to come up 5a.m. (2). Channels TV and TVC went off for days before coming up. (3) Even when they came up Channels TV has very poorer picture and audio. (4). Even my several calls in which i spent a lot of money notifying them on this problems there was no positive response.
    For these reasons I therefore resolves that if my complains are not attended to for these dubious and criminal way of shortchanging the good customer in Auchi zone, I will legally take this matter up. thank you

    1. Chukwuma uchenna

      Please startimes, I subscribed for basis and since its still not connected. 08066930871 card no 02027905686

  293. Akinwumi Tominiyi B

    Pls I’m still waiting for your kind response

  294. Akinwumi Tominiyi B

    Pls , I recharged wrongly to a different smart card number today 04/12/15, to a smart card number : 02110681661, instead of 02110681664. Which I credited through sterline bank quick teller. With 2400 bouquet and 100 naira fee charges . kindly help me correct the anomalies pls. I will be waiting for your prompt response.
    Tominiyi Akinwumi.

  295. aishatu Ibrahim

    Please add zee tv, life ok, and colors TV on star times Asian bouquet

  296. john obudah

    i just recharge my startimes payment, kindly reactivate the account.
    my startimes smart card no is 02146403478.
    your prompt responce to this issue will be highly appreciated
    my telephone is 08023934779
    john obudah


    My card no. is 02146377548 and my phone no. 08105313466.



    I recharge my card with #4,800 last month,but this month i recharge with #1,200 on the 13th Nov., 2015. I was showing very well, but today is telling me to recharge an on channel is showing again.

    I want to know is #1,200 subscription not for 1 month. Please help.

  299. diggy

    I see sum people watching sum startimes channels freely which I do pay for to watch..fix it

  300. joseph

    I did Nova sub on my startimes on 4th of this month and is not working since then, this my phone number 07062399962
    this is the card number 02145911509. thanks

  301. Awuhe Samuel Terhide.

    I mounted my Startimes decoder and antenna yesterday (saturday) evening, called customer service for the free activation which was done, yet dis morning (sunday), none of the channels are showing, in fact, they are all locked. what do I do now? My smart card number: 02146427024. Thanks.

  302. Jennifer. A

    I have a lot of subscription, yet they said I should subscribe again, I couldn’t even watch any channels, am so disappointed about this, I thought startimes are the best, please do something ASAP

  303. Martha Akwo


  304. mikfaya

    i like startimes.. but i hate one thing about them….. their customer care service is just bad..! how comes there is no standard no to contact customer care… some no if you call it will not go …! i know i contacted them just twice and now i can’t contact them anymore.. even the numbers at the back of their recharge card are no going…! very bad..!

  305. bukola

    Good day,i subscribe my startime on quick teller like an hour ago and since it has not reflect on my decoder here,this is my startime number 02027033676.

    Pls what should I do.

    I waiting for your prompt reply.


  306. bukola

    Good day pls I subscribe my startime on quick teller since like an hour ago and uptil now it has not reflect on my decoder here,

    Pls what should I do

    Waiting for your prompt reply.

  307. nafiu

    I am tired with this startimes it’s full of inconveniences, 4 2 days I can not recharge via all means,

  308. saheed

    my decoder don use to on again if I connect my switching adapter is use to off it what can I do


    I recharge #1200 on Quickteller On
    24/10/2015 they alert me that it was a success but till now im yet to receive sms from startimes of my recharge even when d #1200 has been debited from my account
    Card number 02146247658
    Phone number 08036885109

  310. adegboyega adetola abiodun

    I bought startime decoder with dish since September 2015 UP till now it has not received signal am living in Epe this is my smart card number 021 3940 3972-7 and I called their coustomers care number they refused to receive the call.

  311. Egbujoh ugochukwu

    Decoder showing no access smartcard no paired. Help me resolve it pls
    02027907071 is d card number.
    08063299849 is my number.

  312. Egbujoh ugochukwu

    Have not used my startime for a long time now. Just subscribed and its saying no access- smartcard no paired. Pls help resolve the issue
    Smat card No: 02027907071.


    hello startimes, welldone,i love us service lyk (kung fu1,zee cineama ,,orisun,)bt i load a card of nova bouquet, 3-10-2015 and on the 18-10-2015 @4:30 am it end up by then here is my smart card number 02110574219 pls oooo h here is my number 08164464350 tanks

  314. aderanti Abiodun Taiwo

    I am really disappointed in this STARTIMES.
    They have been satisfied in their profits just like any other related companies in Nigeria.
    I just noticed that for some days now STARTIMES always switching off their signal in the night until 5am in the morning. I think they need to be reminded since they do not realise that there are lots of options in Nigeria now. The question they should ask themselves is that can they do that in their own country where they came from? Startimes should do something to this problem especially in Akure environment (Shagari Estate area).

  315. oluwaseun

    Good morning,pls l recharge my star times on 30th sept.2015,though my former subscription suppose to expired on 10/10/2015. l recharge #1800 through my paga a/c,and l was sent confirmation,so since on Saturday morning l have being disconnected. Pls help me rectify it .

    My smart card number is 02110517203
    Phone number: 08050309488.

  316. yusuf jabs

    The customer care line of star time will ring with no one to answer. What sort of customer care line is that.

  317. yusuf jabs

    I used quick teller to subscribe with 3600, hoping to get a unique bouquet. However, I got a classic bouquet. My card no is: 02146024876. Ref no is 999917823062

  318. Orji Johnson

    I recharged my Startimes decoder on the 4th of Oct showing me “not activated,error code 5″I have tried default setting but all to no avail.I have called the Startimes number. pls do something about this urgently. my card Johnson.

  319. Duga Ewuga

    I recharged my decoder around five this evening but its yet to come alive pls check this thanks.
    recorder number 02110119164
    amt #1200.

  320. sandra

    I have to say am really displeased with the way startimes keep updating and upgrading their bouquet, I was on the 1800 bouquet, then I was upgraded the the 3600 bouquet all because some audio channels that I never asked for or needed were added and it was required so I had 2 get access on thr Indian bouquet that I originally signed up for. Now am been told that to have access to this bouquet now I would have to pay 5400, which is simply just f**king outrageous only because 4 football channels were added to the new plan, and if I were to pay 3600, it would only air for 25 days.. now this is just really disturbing, I have no need for football so why impose this on us, their creative team should have just made a new bouquet plan that incorporated the football channels and viola everyone is happy! But to subject me to another increase in my bouquet for channels I have no desire to watch.. is just bad customer service. I might as well return back to Dstv… signed… a very unhappy, disgruntled customer

  321. Alabi enosh kehinde

    I recharged my start on d 17-09-15.and to my surprise,it stop working exactly 15days of lodding it,why if i may ask? No.02110340635. Name Tola Idowu

  322. Tunde Olakanye

    I recharged my decoder yesterday but up till now no signal. I am using the same antenna I have been using since last 3 years, at the same position. I tried all the possible best, the issue remain unchanged.

  323. Shedrack O .E

    Goodevening all , please my smartcard feel inside water since 15th of september 2015 , I contacted your branch in Onitsha through the General manager , but uptil now , nothing has been done .

    He told me to pay 1,500 naira for another smartcard to be issued to me , that I did , but all to no avail , please advice me on what to do ? Thank you .

  324. Kingsley

    My decoder always show 36channels and star time is up to 70channels how will I get d rest channel? My card number is 02027891367

  325. lateef Wasiu

    I have been using my decoder in abuja before I transfer to ogbomoso in Oyo state.. I tried to install it with gotv antenna but keeps showing no signal pls …where the problem lies?

  326. I Recharged through mobile apps 1500 three days ago and am seeing nova boutique? what is wrong please? 02027915176.Reply please

  327. I recharged startimes basic bouquet via for #1200 since morning but up till now channels have not been activated. Kindly do something abt it. Thanks. Smartcard number is 02110746314

    1. Alhaji Tijani

      Hello I have subscribe to basic bouquet since past 7hours now but the decoder is telling me that I should subscribe…my card number is 01831174360 please solve this problem asap

  328. Adeniji

    Please my decoder power is just blinking and not showing.

  329. King

    Decorder number 021392939233, no signal in mkpat enin town. Resolve it now.

  330. sunday

    I don’t seem to understand startimes anymore, I subscribed for nova N600 one month plan but all of a sudden after one week it keep saying “not subscribe, please subscribe to watch this channel,” how and why? is it a week plan or something, please explain

  331. Adeyeye Olanrewaju

    I subscribed on my startime about three days ago and still my searching for channels has not yielded any result.pls,help out.

  332. Goddy Idiok

    I subscribed 2 days ago. While I was watching a program yesterday and light went off. But when the light came back it was showing Card Problem – Check Card. Up till now I have not been able to watch anything. So what am I supposed to do?

  333. Clement kahia

    Why are you people not showing UEFA Champions league on star times sports channels,not even EPL, while your closest competitors GOTV are showing it, not even NTA SPORTS 24 This is a big shame. Do something about it urgently because I might change my mind and go for GOTV.

  334. Namagala peace

    Hi I was watching my nova but all of a sudden it stoped working and said **card problem-check card** but this happened when I was still watch its now two days

    1. Check your Smart card if insert well, or Insert your Smart Card into the decoder
      Make sure you switch off your decoder before removing or inserting the smart card.
      Make sure the golden chip on the smart card is clean before inserting the card otherwise make sure the golden chip is wiped clean with a clean cloth before you insert it in the decoder.
      Never remove/insert your smart card while the decoder is on.

  335. Olatunji ismaik k

    I recharged my decoder with 600 naira but all Nova chanels are nnt showing and i found dat dat alot of peoplf are complaining about this.Do something about it pls.My card no is 02145787029 and my phone no is 08037763830

  336. Engr. Rosiji Lanre


    I am Engr. Rosiji Lanre, from Ogun State,

    I have a serious complain on my startime decoder,

    I have been using the startime decoder for over 3 years now but at a point, I was away so I didn’t use it. Last month I saw your advert on NOVA bouquet for N600 a month, so I recharged it using quick teller payment gateway with extra cost of N100 (on 22 August precisely). From the advert, the subscription supposed to be 30days but to my amazement,I came back on Sunday 6 September, all the stations were showing “Not subscribed”.

    My decoder number is 02027456989. So I need my decoder and its subscribed channels to be activated please, I have some international programmes I want to view on it, not that recharging is a problem to me but I require an explanation of what went wrong, or is the advert not precise or having hidden conditions?

    If there is any issue with your programming, please work on that, because I felt cheated about this.

    People are complaining out there for these anomalies but don’t know how to make these known but rather switch to other digital TV service providers like GOTV, consat, Stongs(My Tv).

    My phone is 08062417929

    1. Ologun Abayomi

      Hello, please I try to recharge classic bonquet through Mobile banking at the cost of 2100 naira and its nova bonquet activated on my decoder. Decoder number 02110688176 my number: 07035646420

      1. Olatunbosun tosin

        I recharge our decoder yesterday, but its showing smartcard error. Please tell me what is wrong?

        1. Wipe the smart card and insert again.

    2. Stella Eze

      please my brother but a star times decoder(digital terrestrial decoder) with smart card on it, but for over 5 months we did not recharge. so on the 25th of November, 2015 i recharged N600.00 but i cannot access any channel i keep seeing no access smart card not paired i don’t no what to do. This is my smart card no 02146027754 and my decoder no 29552814512609620 please do something very fast because i am getting feed up. thanks

  337. Michael Adeyemi

    Weldone, you are doing a very nice and clean job. I wish to change my mobile number with which I register with startime to new number. My old number is 08063742914. The new number I want to be using is 08188344764. My card number is 02110543860. Thanks for your usual cooperation. My name is Michael Olalekan Adeyemi.

    1. Hello Michael
      To change your Startimes phone number, it needs to be done at the nearest Startimes office with your proof of purchase.

  338. ajibade ruth

    i just recharge my startimes with my mobile wen i checked it was wasnt working.pls kindly assistant.card no 02110509923.and dis my number 07062346471

  339. Benjamin

    I recharged my Startimes decorder at your Mokola office since yesterday and its yet to come alive
    Smart Card NO:02110344772
    Please look into this
    Thanks as I am waiting for your urgent reply

  340. Adekunle

    I subscribed at the rate of N1000 for my StarTimes yesterday and up till now,it hasnt been activated..
    Smart card no:020 2722 4762
    Phone no:08180005609
    Please, look into this,thanks…
    Also,I’ve been calling your numbers but nobody is picking the calls.

  341. Tochukwu Francis Okonkwo

    I recharged my startime for more than an hour now but still not receiving any chanel what is the problem? My smart card number is 02027847018 and my phone number is 08030555665

  342. Mr & Mrs Ajani

    I recharged my StarTimes yesternight via interswitch with ¥600.00. How do I activate it?

    Smart Card Number: 02146125416

    Package: NOVA

    Phone Number: 08060891623


  343. Mr & Mrs Ajani

    I recharged my StarTimes via interswitch yerternight with ¥600.00. How do I activate it?

    Smart Card Number: 02146125416

    Package: NOVA

    Phone Number: 08060891623


  344. stella godwin

    I bought startimes decoder on 4/8/2015 but till now i’ve not been connect’ on my screen, what’s theproblem? Decoder number is 30712815042927818. and the smart card number is 02146547597

  345. Daudu Yusuf

    What is wrong with the customer care numbers? No one is picking my call.

  346. Daudu Yusuf

    I moved to Tudun Fulani area in Bosso, Minna. Since then I have not been able to receive any channel since then, it is quite worrisome. my startime number is 02110764753. Please what is the problem?

  347. Lomuwagun Olusola

    i have 2months on my startime and now subscribe again for 1200,still i cant access any channel apart from 001. no access,no recharge its what is displaying. default setting nt working. my card number is 02146265392 and my number is 08038385645

    1. Hello Olusola,
      You csn use the startimes self service to query your account and check if your payment has reflected in your startimes account.

      Self Service link:

      The Default password to use is:123456

  348. Igoche Austin

    Startimes is really doing a great job ‘digitizing lives’. I like to ask you to fix some audio problems experienced on some local channels as NBS(113), NTA LAFIA(103) & SILVERBIRD TV(109). The dont produce sounds. Many thanks.

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