How To Clear Error Codes on GOtv

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While your GOtv decoder is on and your subscription is active you can clear the Gotv errors with a simple text message.

Using the phone number you used in purchasing your GOtv package, all you have to do is send a message to 4688 in the format written below.

 

RESET IUC NUMBER as a message to 4688

for example: RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)

Your IUC Number can be found on the red label under your GOtv decoder.

Another easier method is to go to http://eazy.gotvafrica.com/wap/, select your country and click on the “clear error code” link as shown in the image below. After that you would be asked to login, then select the exact error you see on your screen and click on the clear button.

The error should be cleared immediately.

Clear error

 

UPDATE: GOtv Subscription Reset SMS Code

If you subscribed/renewed/just paid your GOtv subscription and its yet to activate, please give it at least 2 hours and send the following sms with your mobile phone:

RESET IUC  to 4688

Example: if your IUC number is 123456789 send RESET 123456789 to 4688

Ensure your decoder is turned on when you send the code. Service would be restored immediately.

284 thoughts on “How To Clear Error Codes on GOtv”

  2. I recharge my gotv since on Friday but till now is not working just bought d gotv so this is my first time of subscribing at #1800 but since then is not working at all is telling me E48 – 32 searching for signal dis is my iuc no 8057951734 pls help me do something to it ooo

  9. I recharged my Gotv on 25th December from one agent at Ibeju lekki axis but he did it into a wrong account and here is the wrong IUC 4613597528. Please kindly help me activate it back to my account. I tried calling all your line but it was not going until one of your customer service call me yesterday and I explained to her so she asked me to drop a comment her. I will be so glad if you can help me restore my subscription back to my own IUC 7528057863.

  10. Good evening,
    Please help me to rectify the issue on my Gotv. I recharged it on the 30th December 2020 yet I cannot get services. My IUC 4620813748. I have followed all instructions I was given to no avil.

  12. E16 service is currently scramble and this channel is Blocked because is not part of my package or my service are be Suspended pls help me out my govt number is 2021904999 I have renew my sub yesterday

  13. Plz I recharged online yesterday. But still now, it keeps showing in my screen. Your E16 is currently scrambled. I have tried to clear the error code and it was successful. But yet, nothing to watch and the error code still showing on my screen. My IUC number is, 2019253454. Account name is Fred Osas Plz, kindly help me out. Thanks and God bless

  14. I subscribed this morning with my first bank account with two thousand five hundred naira but channels 2, 14, 15, 16, 17, 74,72, and many other channels are not showing. Please update my gotv, here is my iuc. No. 7032039916

  17. Ben Iriogbe

    Please I’ve subscribed three times now ,they’re showing my service has been suspended without any reason. Please do something about this urgently.my IUC number. 2005199515

  18. Good evening Gotv please I subscribe my gotv today and till now it’s not showing. And I tried to clear the error code and what it’s telling me is that my account as been suspended for not reason. Please what should i do now….

  30. Please i made mistake while trying to subscribe on my gotv I paid into another account with IUC7023762633 instead of 7023762833 and have called customer service to complain ,I was asked to send SMS via email with evidence of payment and Id card which I have done. please nothing has been done to it

  35. Pls I tried resetting my decoder and I got a message that my account has been suspended, pls rectify. IUC NO: 2009356010. Payment was made since 6th Oct.2018. Have been to the service center they couldn’t help,tried different numbers all to no avail.pls also make available representatives to aid resolve customers complains.

  39. i am having error of E16 challenge on my IUC number 2016170072 after attempting to trouble shoot it and rectify it from my phone all to no avail, kindly assist to fix it from your end

  41. my iuc number is 2022165194. please help to upgrade my GOTV, because from 7.00 pm upward my zeeworld and telemundo channel will start cracking seriously and eventually stop working throughout the night. please correct this for me. it will display E- 38 searching for signal and it will stop showing

  44. please help me an upgrade some of channels because i recharge my gotv last-week an some the channels are missing.I cannot see suppers sports and other.Is only 37 channels that is showing. Please me so that i can can partake in the world cup

  49. Please I subscribed my got yesterday evening, till now its not active. Please help and fix,…IUC number 7018747514, name john paul , location owerri imo state.

  50. I was told by ur customer service that if I pay on 18 May I’ll be activated for two month.
    The problem is that have paid but you people refuse to connect me.
    Inc 4601772758

  51. I was told by ur customer service that if I pay on 18 May I’ll be activated for two month.
    The problem is that have paid but you people refuse to connect me.

  67. PLEASE I DON’T RECEIVE MESSAGE DIRECTLY FROM GOTV IS NUMBER THAT ALWAYS NOTIFY ME WHEN I RECHARGE AND I HAVENT RECEIVE BONUS FOR RECHARGING TWO MONTHS NON STOP AND MY NAME DOESNT APPEAR ON MY ACCOUNT INFORMATION MY IUC is4613355365

  68. please help me clear E16 on my decoder IUC 2009495349. I subscriber yesterday morning on 02/3/2018 till I can’t view any things except E16 scramble. I tried all methods I can uses to clear it by SMS reset to 4688, online setting noting happened all I could see by gotv message on phone was I have insufficient balance to view and I was paid #2000 on my bank account and msg sent to me by gotv that subscription was successful. please help me find solution to these problems now.

  73. plz, gotv what is happening na, this is right time to wtach channel 29 gotv what na but is showing atlo jus bcos erro n E16 plzzzzzz try fix for me now iuc no is 2022599358 thanks.

  76. Pls I subscribe few hours ago purposely because of channel 29,to my surprise other channels are showing except channel 29. its displaying E16. pls help me cleared the error code E16. My IUC number is 2019253818.Many thanks

    • Pls I subscribe few hours ago purposely because of channel 29,to my surprise other channels are showing except channel 29. its displaying E16. pls help me cleared the error code E16. My IUC number is 4601866551.Many thanks

  78. Pls I subscribe few hours ago purposely because of channel 29,to my surprise other channels are showing except channel 29 and 22.itis displaying E16. pls help me cleared the error code E16. My IUC number is 4623099346.thanks

  80. I am tired of my govt problem. Since november i ve not been watching zeeworld, telemundo etc. Again I recharged yesterday and my gotv account is reading 480 this morning. Pls upgrade urgently. 4613262441.mr.mrs nzeh sandra.

  82. most of the stations are not showing i subscribe 3days ago still yet not showing up what am i going to do here is the iuc number 20288725874 please is urgent here is my number 08168147848 thank you

  84. Pls i was told when i recharge b4 30th November, i will get a January fee, i did & my account is supposed to expire on d 29th of January, 2018, yet is not showing say my subscription is expired, also its saying my surname i ve been using is incorrect. pls i need help with d clear erro
    error code. My IUC is 4623403867

  85. I’m Johnson Paul. I subscribed on the 24th of this month, and I’ve been watching my gotv. Only to wake up this morning to discover that an error code appeared on my screen and I have been trying to cancel it but all to no avail. Please come to my rescue. My IUC number is 2028933773. Thanks…its urgent.
    Phone number: 07060832264

  86. I’m Johnson Paul. I subscribed on the 24th of this month, and I’ve been watching my gotv. Only to wake up this morning to discover that an error code appeared on my screen and I have been trying to cancel it but all to no avail. Please come to my rescue. My IUC number is 2028933773. Thanks…its urgent

  87. My name is anjorin ayodeji,pls I recharge from my bank 1350 but d gotv not recharging but before is 400 I day recharge but now I recharge 1350 I know se noting pls help me do it my IUC 4613135095

  99. hello please help me clear this error message, my gotv keeps telling me I can’t view this channel E017-0 Decoder is not enabled for this channel. I just bought it though my IUC number is 7017544141

  101. I just paid into my gotv iuc 2004459800 With #1900 sub., displaying Error code, scrambled etc, it’s better you do something fast. Before I take my complaints to the Front pages of news papers

  106. I subscribed my gotv on 04/11/2017 and it’s still displaying E-16 error code as of today 06/11/2017, I tried to reset it online, via SMS but all to no available.
    IUC no: 4613315444
    MobileNo: 08066353122

  107. Please I recharged my gotv on Saturday 4th Nov. But it still writing error code and has not opened till date. Please let something be done fast urgent attention is required. My IUC number is… 4622321862

  109. This is not d first time I been been loading on my gotv but is not showing….. This time around is even worst it is up to 4 days now that I have load on my gotv bt is still yet to show…. Please help me out… My iuc num is … 2017288284

  110. PLEASE HELP ME CLEAR AN E017-0 ERROR CODE ON MY DECODER NOW PLEASE I REALLY NEED IT NOW THANK YOU NAME…TIMOTHY JOHN..IUC NUMBER..7004965541…THANK YOU I JUST BROUGHT IT TODAY..

  113. Please I just bought a newly gotv from a sales shop and since then my gotv is not showing any channels about from channel it showing E017-0: The decoder is not enabled for this channel. I am Robert Davidson, IUS 7004968734,lagos,07081922568

    • If you subscribed/renewed/just paid your GOtv subscription and its yet to activate, please give it at least 2 hours and send the following sms with your mobile phone:

      RESET IUC to 4688
      example, if your IUC number is 2028907269send RESET 2028907269 to 4688
      Ensure your decoder is turned on when you send the code. Service would be restored immediately.

  124. Pls,i help me to resolve this problem on my Gotv decoder i subscribe my decoder since on Saturday till nw it has not show any sign of been subscribe at all am worried,my IUC number is 2019338254

  127. Good morning, pls my Gotv can show any channel for now. It doesn’t receive any signal, it displays signal information, thus it can display after 25 seconds it indicates information will display my IUC no-4622759288

  132. pls i did an activation on my gotv decoder since on 24 0f may bt i cn’t enjoy my gotv . it showing E17 wot can i do 2 solve dis problem. ACCT NAME:AFON BLESSING , IUC NO:2029161354, PHONE NO_ 09093462009

  134. hi I am David registered as Samuel some channels have been displaying this error code E43-32 since last month and I have all to clear it to no avail so I don’t know what to do next IUC numbered is 4620910023 please I need immediate response thanks

  136. i recharged my GoTv yesterday being 5th of May 2017 online and up till now all the channels are showing E16 error message, Please kindly assist, my IUC Number is 4622583625, phone Number, 08120327663

  137. am having an e16 error on my gotv too.why those these happen every moonth.. pls you guys should help me clear the error. my iuc number is 2009365269. thanks

    • I recharge my Gotv yesterday from ATM machine. Till now is not showing up.it saying E16-service is currently scrambled.my iuc number is 7017552524 while my mobile number is 08148140207

  140. Good day Gotv,
    i subdcribed yesterday being the 1st of may 2017 and up till now,it is not coming up.please help and rectify the issue
    my IUC IS 2029 1559 95

  144. pls help me my decorder is saying No channel found, the channel 23 strength is 0% and quality is 0%. but channel 24 is showing strength 98% and quality 40% why? I really need help

  146. Good evening,

    Why are we all experiencing the same E16 error message. The same thing apply to me since 1st of April, 17. Kindly assist rectify IUC number: 2004466258

  151. Please am still having problem with my got.Its still showing No channels found.My Iuc number is 2028482509.Pls help me out for over two weeks now.

  152. good morning,

    Kindly assist to clear error code 16 on my gotv decoder .i made the payment on 16.3.2017 since that day ,the gotv has not been activated and tried all the channels to clear the error code but is not working. my iuc number is2022225491

  154. Am Gotv user I subscribe on 12 of march 2017 which is on Sunday through GTBANK mobile app uptill now my decoder is not activated with d amount I subscribe my ICU number 4613199478 pls resolve my issue

  156. I have made payment since on the 9th and all the channels are still scrambled. I have tried to clear the e16 error code several times but its not working. pls do something. its frustrating. my iuc no is 2022151567

  160. Pls help!I made my gotv payment with IUC 4601431474 before the expiring date but to my surprise most of the stations were showing E16-service is currently scrambled.Pls assist

  161. Pls help!I made my gotv payment with IUC 4601431474 before the expiring date but to my surprise most of the stations were showing E16-service is currently scrambled.Pls assist

  166. Pls. help me out, i just recharged but d gotv decoder with IUC No 2018710822 is showing ur a/c has been scrabbled with E16 error, i’ve tried to clear d E16 error with easy method but to no avail

  169. Pls I need u to help me clear this error code issue,my iuc 2022678530, it been over a week now that I subscribed 1800 and I couldn’t watch any channel except Africa magic. This is not nice, av been calling and calling but no changes or should I stop subscribing or what is the essence?

  170. Hello have subcribed 1,200 since three days ago and its still scrambled and this was happened every time I paid for it and its really upset right here becuase I can’t be wasting my money every months for this shit have spent 1000 airtimes today to reach you guys and its still upset right now you don’t give a damn about it, my IUC is 4613661195 please its need to come up now before I stop paid for this again in my life

  186. I subscribe my gotv and its not coming up,I tried calling one of d dealers or customer care to help out instead he was just shouting at me.I wasn’t really happy about it its not fair at all

  194. i mr Bola Muibi with GO TV IUC No 2014358928 made payment for

    my GOTV Re activate since saturday morning via my FIRST MOBILE and is yet to be re set up till now sunday night

    All efforts to do this failed . i have sent various texts through
    my mobile phone . Nothing
    08022901187. This is very frustrating .bad customer service

  200. I have been using my decoder since jan 2016 and presently is always showing me ” first time installation press ok to continue” at the end of the whole processes it will show me no service press ok to see signa status. Please , what should i do?

    • Godwin,
      Make sure the cable connecting your gotv decoder to the antenna us properly connected.
      Point your antenna towards the east(where the sun rises)
      After scanning and still no station is found then the issue might be from gotv’s transmitter.
      You can verify with your neighbors to be sure it’s not just you that’s affected.
      And if it a general issue you would need to contact gotv.

  204. i just bought gotv decoder with a one month free sunscription.am trying to activate it myself and clear the error E48-32 searching for signal.i have sent RESET iuc:4613682885 but yet still cant b cleared.help me and clear d error please!for enjoyment and recommendations.

  212. Pls I subscribed on Friday night’but along d line nepa took light::the sub went but since then is showing me E16_services is currently scrambled::pls my IUC No is 2020978825

  218. Please help me clear error E48-32 old help me because I don’t enjoy my money at all. If it works for 2 or 3 days another error will come up. Hardly any I get 2 weeks view in a month after paying my subscription. My IUC no is 2005104997

  222. After payment, I have been battling with error 48-32. Please troubleshooting procedures should be done. My iuc is 2022360667. My name is Adeyemi Adesola and my contact number is 08060606473. Readily ready to supply other information on request.

  231. I just load via my atm ..I have recieved confirmation from gotv that I have paid but seen monday I can’t activate my decoder…my iuc number is 4613606757….tanks.

  235. I am tired of repeating one thing since yesterday my error code has not been cleared am not enjoying the services I paid for 849 Kenya shillings through mpesa.what do I do???my IUC number is 2018556554

  236. I really tired of using gotv,since I subscribe my gotv now is going to 3weeks now and my subscription we soon expired but I have not watch the stations one day,after paying 1900!e16 is showing everywhere why all this problems now!2016937674

  239. Hi. Pls I subscribed for my decoder yesterday 29th of January through FirstBank internet banking and up till now it has not yet activated and the platform had already charged me for #1900. What should I do pls? my IUC nos is 2022183241. thank u

  245. Pls o,hav recharged but d decoder is showing ur account has been scrabbled with E16 error hav tried clearing with is that easy method but still d same. Before my money will expire u people will call to inform me now that am not watching it u guys don’t know, u are not evening calling to ask what is wrong.

  249. Have tried so many times to clear the error code! Have used both the ussd code and the online reset… Still wont clear! Have subscribed for the past 5days and unable to enjoy my subscribtion! This makes me feel bad. My IUC is 2021759802
    Please help! Thanks

    • After recharging a day before online as usual ,its still made us send reset cos it was not showing and yet it’s saying your subscription is currently scrambled. Getting fed up sef , cos it freezes nearly every day when it was showing before it expired.

    • Self service is not effective at all. I pd but I was cut and I was still cut off. I did reset more Dan 10 times, error message did not clear. Not satisfied at all

  252. Let me say the true am tired using Gotv decoder,just bcos every day I spent upto N300 for clearing Error EO17-O.N10 each on my phone every time I on my Gotv decoder

  253. My decoder is showing ‘no services found’. No station is displaying at all. Automatic scanning is unsuccessful. How do I reset this? IUC number is 2016083398

  254. Gotv has so many errors. Some of them are:
    gotv error e016
    gotv error message
    gotv error 48-32
    gotv error script failed
    gotv error e66-32
    gotv error e017-0
    gotv error e48-32

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