How to Reset GOTV after Payment


How to Reset GOTV after Payment

The information here will guide you on how to get your GOTV activated once you have made payment. The activation should occur automatically after you have made payment, but there are times some forms of manual reset may be required if the automatic one does not take place.


It is now possible to make payment for your GOTV subscription via GTBank. This is a new introduction by GOTV, which was never part of the payment or activation methods before.

There are three ways to activate your GOTV manually. You can do it via text message, you get it activated online and you can do it using your phone.

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Text message activation process

  • Send ‘reset Your GOTV account number to this number, 4688 and that is all

Online activation

  • Visit Eazy GOTV via your internet-enabled mobile device
  • Log into your GOTV account with your account number and surname
  • Click on the dialogue box “Clear your error”
  • Clear the E16 error
  • Click on “Reset device now” tab’ and this will reset your GOTV decoder.

Phone activation

  • Dial *423# on any network
  • A prompt request will come up. It reads “Assistance from Customer Care”
  • You can then speak with the customer service representative
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The activation should occur after any of the above process. If your subscription does not get activated, you can visit GOTV’s official twitter or Facebook page and ask them to reset the decoder for you. Your GOTV account number must be made available when making this request.

If none of the above methods work, you can call their customer care numbers to get the decoder activated.  The customer care number is 08039044688.


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Add a Comment
  1. Ikechukwu nwakuduh confidence

    Pls I made payment but my channels are not still showing. IUC no. 2009590316. Thanks

  2. Mrs Adekoya

    have made my payment but is not showing 4601750155

  3. Jerry grace

    Gotv ooo I recharged since on Wednesday 3rd of this month and it’s yet to enter my IUC no 2029238407

  4. Ayodele moturayo stella

    I made payment of 1350 since Saturday 29/9/2018 up til now my account have not been activated this is my iuc no 2004448493

  5. Lucky naija

    Please i recharged my GOTV decorder,i can only access nine channels.

    Please, help me to reactivate UIC 7024107927.thanks

  6. Adeniran Sunday

    I made today but it has not been updated pls help. Payment of #1900 IUC is 7020861908 Thanks

  7. Eweina Oluwaseun Hakeem

    I made a payment of 1900 for my gotv subscription and it was made through my phone online banking and till now none of the channels are showing..Here is my IUC 202819559

  8. Williams Oluwaseyi

    I made #400 naira payment on gotv and account is active I made the payment 30/09/2018.pls activat my account my IUC 2005166947


    I paid subscription for GOTV MAX for this IUC number 2019380156 but I have not been reconnected.pls do reconnect my line. Thanks

  10. hilary

    i made payment of #3200 on 20/9/2018 but uptil now non of the chanels is showing,,iuc number 2028863788

  11. Dare Aina

    i made a payment for GOTV value since 30 August 2018 and up till now, it as not been activated. kindly help to activate. IUC 2019253475

  12. Onipede Kayode

    I have recharged 1250 package on my phone since yesterday and my Gotv is not working till now …please help me out ..this is my IUC# 7023575644

  13. ogedengbe

    My account iuc number 4622643009 as been currently closed so please i want to reactive my account.

  14. wura adeoye

    help me reconnect my gotv on line 2021988621. I paid 2000 but the instruction is that the cable needs to be reconnected.

  15. Gbadebo

    I made a payment of 400 naira gotv lite on my account 2021752477 its not showing the channels please help me reset it

  16. olabode sunday

    I don’t know what’s wrong with my gotv recorder not carry all the channels ooo

  17. ajayi sunday ayomide

    ajayi : kindly help me on my subscription , money deducted decoder not working
    iuc : 7023932229

  18. obaretin

    pls I need ur help I subscribe 1900 since yesterday isn’t working how can I active it help me pls 7023983034 that is my iuc number


    I have upgraded to N1900 GoTV plus plan; money deducted but decoder yet to be activated. My IUC Number is 2021922282. Kindly help.

  20. Stanley Emeka Akara

    Please kindly reset 4622503686 Stanley Emeka Akara thanks

  21. Paul

    Pls i made a subscription of 1900 to this IUC number 2020895942 but i have not been reconntected.

  22. Marcellus eze

    my gotv is working and recharged it 2 days ago 4613137412

  23. Emmanuel adigwe

    I made payment of gotvplus with 1900 on the 18/6/2018 since 9am buh still not showing till now my ICU number is 4623468427

  24. ojeabuo

    my sport channels are not showing
    how do i do it

  25. Ekpokpobe

    I made payment of 1900 pls kindly assist me in change my to change gotv plus here is my IUC NO 4613810132

  26. vincent bassey

    Hi I just made payment of 1900 on my gotv but is not yet activated! acct num. 4622429762 please can it be activated. thank you.

  27. I subscribed on my gotv not working Pls help 4613944029


    Dear Gotv,

    I made payment for Gotv plus1900 yesterday 09-06-2018 and is not showing all the channel station,such as;all Gotv select sports and other statios like that.please kindly assist me to solve the problem any time from is my name: MOMOH SAMUEL and my IUC number : 4620982194. my phone number : 08140560827.Thanks for doing that for me.

  29. Ukpur A Joseph

    Ukpur Aondongu Joseph
    I made payment of 1900 just about two hours ago,but cannot access any channel,that my package has been degrade. That information still runs that my subscription has expired.

  30. Vincent Otutu

    I subscribe my Gotv around 9.30am today (5th June,2018) till now is not yet working. IUC No. 7016577153, my phone no. 08066232484

  31. Abdul

    HI I paid #1250 but no signal in my TV screen what is going on with my decoder

  32. George precious c

    Please I recharged for Gotv lite since yesterday but the channels are not showing rather the error message I get is “your account has been suspended” what do I do my Iuc no is 2019468268 tanx.


    My gotv account got suspended nd i have been trying to get it reconnected…i made payments on the 18th of may 2018…this is my IUC number:2021789080…..pls help me

  34. Jatau Aaron

    Jatau Aaron
    I made payment yesterday but is not active why

  35. Musa Ajibade

    I made payment for Gotv subscription today on quickteller, but is yet to be activated. Please assist

  36. Arinlade

    Pls I just subscribed my GOTV on Friday,and the subscription those not show on my GOTV decoder. Pls help me out and solution to IUC no:4622745646

  37. Abiola

    I paid 1250 on 20/04/2018 via banking and no channel is showing, IUC NO 7004969576

  38. Mr Farounbi

    pls i have been trying to remove e16 error code with all other possible ways to clear it…pls kindly help me out.
    IUC number 4601690403

  39. Joesph Smart

    I made payment of#1900 on the 18/04/2018 is not showing please kindly assist here is my uic number 4613401654 07033375021

  40. Samuel Tosin

    I made payment of N1,900 through GTB 3 hours ago from the internet. My IUC No. is 2029014390. Pls kindly reset.

  41. morenikeji

    I subscribed 3000 yesterday at nite from my Bank account and is not working pls reply me

  42. Aondo

    I have make a payment and is not showing, here are my details IUC 2020792247 phone number 07036035940

  43. kolawole abiodun

    please channel 29 is not showing help me clear the error this my iuc number 2021899146

  44. bolade

    have pay for Gotv it’s didn’t show my iuc num 4601794752, my phone num 08063869445

  45. skippo

    So with this total number of users complaining how they paid and didn’t get activated on time is not enough for you guys at DSTV/GOTV to buckle up with your service? When on earth will little things like TV, telecommunications, etc work properly in Nigeria. I dont want to talk about my own experience because na swear I go swear for all of una.

    1. Tsenongu MatthewmTerungwa

      Same story here I subscribed since seven days now. No result when I call the customer agent he was speaking Yoruba which I am not literate in. 7023563098 is my IUC. Please epp

  46. Oguji Peter

    I have subscribed for gotv lite but no channel is showing yet. Please help me to reset my decoder. My iuc no is :7017654942.thanks.

  47. Israel

    i made payment for 1900 yesterday and his not working please kindly asisit me my iuc 7018736021

  48. Israel

    i made payment for 1900 yesterday and is not working please i need assistant
    this my iuc number 7018736021

  49. Kelvin emeka

    I recharged my gotv through my bank and its not working, my iuc number is4601540954 please its almost a month help me to find out why

  50. david Solomon

    I have made payment two days ago but this E16 error code is not allowing view any of the channels please help me clear it here are my details iuc number 4601503579

  51. Adewale eniola

    Made payment since morning for 1250 and it’s nt showing.pls kindly assist me,my iuc no 4622402724

  52. egar victoria

    gotv why are the like dis nah I did my sub on the 28th now it refuse to show u people should really work on urself o iuc 7018724730 I did sub of 1900 with my back app

  53. David

    Error E16 showing after payment dated 2/3/2018
    IUC 2009384397 me reset. Thank you.

  54. Please help me clear error code 2029204122

  55. kehinde adeyemi

    I have payment of 1900,the E16 is not clear, please can you reset it for me, my iuc no 2005156126.Thanks.

  56. Chidi chukwuma

    Pls reset iuc number 2016065531 to gotv max as payment of 3800 ….name chukwuma ….. Mobile number 08032549938

  57. Quadri

    Made payment of 1900 my iuc no is 2004490095 pls help me oooooooo

  58. Igwilo Emmanuella

    I subscribed my gotv via my diamond bank mobile application on my phone and made a payment of #1900 twice this month,while have received the debit alert from my bank and payment confirmation from gotv, yet my the channels have refuse to show. Here is my IUC number 4622955378.
    Your quick response to rectify this issue will be highly appreciated as I have tried your initial reset troubleshooting code (4688) with all efforts proven abortive

    1. zico

      pls how do I recharge my gotv with diamond bank acc

  59. Comfort

    My name is comfort from Lagos state I did my gotv sub today February 13th 2018 unfortunately I made a mistake while typing my iuc no (202901946l)instead of(2029019462) when I wanted to do my 2000 naira sub pls I need help and replies

    1. chima

      they should know its not you while paying
      didnt you give them your name tooo

  60. Akinbola Toyin

    I am having problems with my gotv plus decoder.I recharged yesterday, 10th Feb and cannot access any channel.I pressed the menu botton and installation. Now,the decoder is registered on first time installation. How can I go back to menu from there?Please help…

    1. Adetimilehin

      i subscribed #1250 using my first bank account two weeks ago my iuc number is 2022267151

  61. Isiaka Ajide

    i hav a gotv decoder and i recharged today but tge channel didn’t show and d person that recharged for me gave me only a receipt

  62. Igwilo Emmanuella

    I subscribed my GOtv account through my diamond mobile account since four days ago and i was debited,but up till now nothing is showing, plz do something about it. My iuc number is 4622955378

  63. Igwilo Emmanuella

    I subscribed my GOtv through my diamond mobile app,i was debited since four days ago and up till now is still not showing. Plz help me do something about it. My iuc number is 4622955378

  64. Daniel akobueze

    My name is Daniel akobueze I base in awka, anambra state. I hv gotv decorder that i bought since 2016 from one OWOH with iuc number: 2022485566 n i HV been recharging #500 every month n d last recharge was in November, 2017 which expired in December, 2017. Pls i want to change d name from OWOH to DANIEL AKOBUEZE (SURNAME:AKOBUEZE) n phone number to bear 08027071002

  65. Adewuni festus o

    I make a payment on my gotv plus since yesterday and it didn’t show.iuc no 7017536463.

  66. Hammed Rasheed

    please , I was on gotv value before i pay for gotv plu plan. Since then i have not been able to access it. My IUC number is 2022206429.

  67. Please resolve my gotv decoder iuc 4623106434

  68. I subscribe twice and my gotv decoder is not showing, kindly solve it

  69. omikunle

    pls help me clear the error code on my decoder with iuc 2020611857

  70. afolayanjoshua

    i made a payment to my gotv decoder 1250 on friday 19 january 2018 up till now my decoder is not responding please help me find solution to it my iuc number is 2020627097

  71. agbons

    made a payment for 1900 on sunday jan 14 2018 time was 8:23pm and is not showing,please kindly is my iuc number…….2028725874


    I am ODEBUNMI OLUWAKEMI OMOTAYO, with decoder registration no 4622721909.i made subscription worth 1900 through diamond bank application on my gotv accountthis morning but yet to be activated. Pls activate it now. THE PAYMENT ref numberS are :103DB1515745212051919872/Bill my GSM no:is 08038546190

  73. Ebuk

    Pls, I need help here. I subscribed my Gotv to GoPlus earlier today and the 24 channels I had initially is still showing no new channel was added. Pls what should I do?

  74. Asuquo Nelson

    l have made payment since yesterday I can’t make use of it Wht appen to it nah. my luc is 2029118682

  75. Adeleke Tayo

    I made payment for GoTV plus bouquet, the payment was a success but not all the channels are showing. please kindly fix this. My IUC no. 4613080897

  76. Adeleke Tayo

    I made payment for GoTV plus bouquet, the payment was a success but not all the channels are showing. Please kindly fix this. thank you. my IUC No. 4613080897

  77. Toyo

    I made a payment of 1250 today but I reset my decoder, but since their my decoder get service pls help me. Is my icy numberbnumber 2004341380

  78. Harry

    Kindly reset the account-2028886983. Thanks

  79. Amaka

    I recharge my GOTV yesterday, up to this moment is not still showing any thing. My iuc 2029167731

  80. Ransom

    I subscribed my gotv with N1900 today being 26-12-17 but it keep showing E16 error, please “reset” my gotv, here’s my iuc no. “reset 4621017309”. Thank you.

  81. Ajiwoye

    Please I subscribe to my gotv with my uba mobile app since 19th December 2017 up till now is still showing error please I will appreciate u helping me out on this IUC no 2028554418

  82. goodness okorie

    good morning. I pay for my gotv subscription on sat 23rd of this month , my Iuc ‭no is 2015998851‬ am yet to get signal have try checking d cable yet is not coming up.

  83. susan

    please, help me Reset my Gotv with the number 4601676868. i’ve made payment since through my UBA acct and the channels are not working

  84. Adesina muritala owolabi

    i made a subscription on my gotv on 22/12/2017 it was not showing up till now.Kindly help to clear the error code 16 this is my iuc no 4601508959

  85. elusie

    just subscribed but the channels are not iuc no is2028703795

  86. Kabiru

    Dear Sir/Ma,
    I make payment of my Gotv Decoder with IUC NO 2004299071 Gotvmax packages since Saturday night but to my surprise till this very morning the payment is yet to be active on my Decoder, while have tried all possible best to fix it but it’s not coming up.please I really need someone to do something very fast about this.
    Thanks in Anticipation,


    I made my payment yesterday in order to avoid discconection,i paid through interswith up till now we can see anything to watch. My iuc number are 2021773518.I paid 3,900.

  88. Johnson

    I subscribe my decorder from my bank account (diamond) using zoto app and was confirmed to me that was successful, since on the 11-12-2017 at 10: 45 up till now its not working, pls help me, this is my iuc 4613100021


    I made a payment of 1250 via First Bank mobile since 5/12/2017 and till now my Gotv is still showing error, pls help me my iuc no is 2005141118

    1. Anonymous

      Has it been resolved now?


    I made a payment of 1250 via my First Bank mobile since 5/12/1017 and up till now my Gotv has not been activated. pls help me. my iuc no is 2005141118

  91. Munnir Abdullahi

    My gotv decorder has been blocked shortly after my subcrption at champion electronics my IUC No is 4622596815 , plz help mi n unblock it

  92. idowu oladuni

    i made payment trrow paga and notingg is showing on my screen here,4620940284

    1. Johnson

      I subscribe my decorder from my bank account (diamond) using zoto app and was confirmed to me that was successful, since on the 11-12-2017 at 10: 45 up till now its not working, pls help me, this is my iuc 4613100021

  93. Oriakhi

    Please,i recharge my gotv via skye bank mobile,for like 4 to 5 days now

  94. Omare Samuel

    I recharge my gotv with #1,900 since 21/11/2017 till this moment it’s showing E16 error code, my IUC No is 2028824974, please kindly fix. I try all I could do to no avail.

  95. Omare Samuel

    I recharge my gotv since 21/11/2017 till this moment I cannot clear the error code, please fix it for me

  96. Akindele Abayomi E

    i made a payment 3,800 for my gotv subscription since yesterday night 21/11/2017 through the usual for the new gotv-max , up till now is still not showing only displaying scrabbled message and e-16 error .

    My decoder number is 2022216446.

  97. Joseph

    I subscribed through my internet banking GTB to be precise, but I can’t clear E16 error. Please help me this is my number 2028879364

  98. Awaye Olusegun Adefunso

    I made payment of #1900 on Friday 10th November,2017 my gotv is not showing since the payment has made on 10th November 2017. My IUC number is 4623855907 kindly find a lasting solution to my gotv to show. Thanks

  99. ifeyomi

    Pls I subscribe my gotv today i can’t access to any channel and the payment (gotv no 4613361726)confirmation number 11610197

  100. Kate

    i haven’t used my Gotv for sometime so I recharged my Gotv on Sunday 30th of October using uba mobile app. my account was debited but the gotv Still indicates “sw not available “..

  101. Grace Mbang

    My IUC is 7013540536 please activate my gotv for me…

  102. ogamba

    made payment of 1900 through diamond mobile app for gotv on 14/10/2017 but service wasnt restored and i’ve been debited heres my iuc 4622541286….pls help

  103. Mohammed

    We payed into gotv account and did not see the feedback

  104. senamifemi

    subscribed for d one of 1250 and its telling me I have a balance of 650 to pay.he do I go about it

  105. Daniel Damilare J.

    Reset my Gotv 4601776142

  106. Daniel D J

    Please reset my gotv account as many of the channels do not show. My iuc is 4601776142

  107. adaku

    I subscribe through my Fcmb account on Sunday 1st Oct 2017, my gotv is not displaying even after subscription n the money have been debited in my account.

  108. adaku

    I made subscription on Sunday till date my gotv is not showing,my iuc 4613534446 it was made through my Fcmb account

  109. adaku

    I made a subscription on Sunday through my Fcmb account till now nothing is showing .my iuc number is 4613534446

  110. sulaimon ridwan

    Hello, i made payment online via gtbank since 03/10/17, till this moment my gotv is not coming up, i contacted gtbank i was told gotv was contacted and confirmed that my acct has been credited but till this moment the error code has not clear.

  111. Debo Adebayo

    I made payment for 1900 on 05/10/2017 and its not showing, please kindly help me expedite is my iuc number….2029152462

  112. Mary

    I made payment on 1/10/2017 to IUC No. 2028983775, it’s still telling me my subscription has expired up till this moment.
    I called the customer service line and the lady who spoke with me on 2/10/17 said the system is down but she will resolve the issue once the system is up and running. I still am yet to get value for the payment of N1900 I made. kindly resolve ASAP please

  113. M. Okoh

    I made payment of N1900 on 3/10/2017and not it is not showing,I also receive sms from GOther of outstanding bal of N63.00 to extend viewing experience. What is this charge for?
    iuc no 4623694894


    i made payment on 03/10/2017 into my IUC number’ 2022057520 and it was told me that

  115. Muhis adewale

    I recharge my Gotv via my banking app and it not activated pls help me my account is Muhis Adewale 2016095268

  116. tunji

    i madw payment via UBA mobile banking app 02/10/2017 since in they afternoon upto nw my account as nt been being activated is really pissin mi off IUC 2029125985

  117. lukman abdulbasit

    I subscribe my gotv on Saturday but not yet working ooo abeg help me do am ooo because am tired of this your stupid things ooo my iuc number is 4622540157

  118. Fategbe

    I made payment on 28/09/2017 to my IUC No. 2020753413 and yet the thing is telling me “your subscription has expired”

  119. Adeagbo Oluwale

    I used my Gotv decoder for a long time I guess 2015 bcos I was not around just came back to the country last August and since then I have been trying my best to get back on channels but not working. I was even told to I go to Ikeja office but still busy seriously only Sunday I have please kindly help me on it,thanks so much. Adeagbo Oluwale Adekunle IUC 2003648248.

  120. Abubakar A Abdullahi

    i made payment of 1300 and its only gotvlite dat are showing, pls help me dis is my iuc number 2028981468

  121. Adewole

    I made payment via GTbank mobile banking app yesterday but it hasn’t being activated up till now. 4620820173 that’s my IUC code. Thanks

  122. Gbemisola Adekola

    Good Morning, please i made payment of 1900 for gotv number 4620815281 subscribe by quick teller services last night but not showing. kindly assist thanks.

  123. anita egega

    i made payment for gotv plus (#1900) through the quickteller platform on the 31st of august 2017 and am getting just 23 channels instead of 57. my iuc number is 2028897868, please help..thank you

  124. Grace

    Hello I made a payment to my GoTv subscription this morning 03/0917 yet I can’t clear the error codes both online and on my mobile phone.. Kindly assist please 2028992788

  125. Nana Hauwa

    Hi, I made payment last night but its still not showing. Here’s my iuc number 4620994993. Please help me rectify it. Thanks.

  126. Doris

    I subscribed to gotv plus (#1900) via mobile banking but nothing is showing IUC number is 2028989347

  127. Godswill

    i did my sub but the stations are not coming up
    iuc 4613590346

  128. Akinwumi micheal

    I nade payment for 1900 on the 26/08/2017 and Its not showing, pelase Kindly assist. Here is my iuc no 2005099767

  129. kisakye

    If i pay my gotv before its done will it show wen it is done or i ve to wait for it to get done then i pay. In otherwards can i pay before my subscription is done

  130. Adekunle

    please help to activate and clear the E16 error code on my decoder. av tried all the available methods and yet nothing is showing just the annoying E16. I made a payment of 2k
    4613629449( Nigeria)

  131. Lawrence

    I made payment of 1,350 for Gotv value via GT internet banking yesterday; 21/08/17 and up till now, it is not working. Kindly assist please. My IUC number is; 4601814233

  132. Ipalibo

    Paid 2200 in the hope of having my Gotv 1900 package come up. Yet no signals. I’ve sent the RESET 4613111783 to 4688, but it’s still a no-show. Kindly please help. I paid in 1800, then on realising it should have been 1900, I did another Payment of 400. There’s no 1900 on the outdated umobile app I have on my phone. The new app refused to upload to my phone

  133. Oladipo olatunde

    Hello Please am totally confused about your sales, i paid for the renewal of my gotv yesterday via quick teller still its not working till now, my iuc number is 4613035780

  134. akinwale sikiru

    I made my subscription this morning but it wasn’t showing anything yet,my ICU number is 4613295615.

  135. Risikat Anifowoshe

    pls I just subscribe on my gotv with 1900 but nothing is showing yet and have call the customer care tired this is my iuc number 2009399107

  136. ogundolie babatunde

    please i just made a payment of 1,900 naira via my access mobile application and 2000 naira was deducted and nothing is showing up till now.. please help me . here is my iuc number 4613885520. thanks

  137. lateef yinka

    i pay my gotv earlier this moring but it has not come up,so please i need assistance on this one 4623363238

  138. lateef yinka

    I make my gotv payment earlier today till this evening its has not come up pleases i need assistance please 4623363238

  139. Happiness

    I made payment since yesterday 1800 but is not showing pls assist my iuc number 2028861263 21/07/2017

  140. Adams

    Pls I make payment yesterday evening 1250 till now nothing was showing iuc no 2019513661

  141. Chinelo

    I made payment via quickteller yet nothing is showing,my uic no is 4601769825,thanks

  142. Salami jamiu o

    Good and God bless please I made payment of 1800 through my mobile banking since yesterday my decoder couldnt find network please help me my iuc is 4622474693

  143. Nelson Mgeni

    I paid earlier today, but haven’t been activated, yet. Please help. IUC number : 4623933527

  144. Aminu kago

    I made payment of my gotv true my fidelity bank account they charge me #2020 still yet nothing is showing here is my iuc no, {2017086928} my name AMINU KAGO pls am waitin for u people thanks. 28/06/2017

  145. Chipiliro chione

    I have made payment yesterday inMalawi but E16 is still showing. Please assist my IUC number is 4624129674

  146. adebayo

    made payment of 3100 on the 06 14 2007 nothing is showing up till now kimdly pls help me out iuc number .. 2009430801

  147. senbadejo Olawale

    I made a payment for gotv lite obut it is not showing.please I don’t know how to go about it, made I need to change banquet or not, please help me, this is my iuc no 4622506632,fone is 08052157711,I did the subscription on 14 June 2017.please help as soon as possible

    1. senbadejo Olawale

      I paid 1250

  148. mr peter

    Mr peter „i real payment to my GoTv is not work pls us.IUC number 2017435568

  149. Tolu Awodele

    I subscribed to my gotv 1350 through my bank app on the 8-06-17 my iuc number is 2021897247 and my govt is not yet working pls do something about it

  150. Emma

    Please help and check my go TV account I made a payment on Saturday 3/6/2017 but is not showing please I need help.

  151. Emma

    Please I made a payment of #1250 on Saturday 3/6/2017 with my mobile banking and it has not been showed please what do I do,my iuc number is 2029159941

  152. Glory

    please i made a payment of 1350 on saturday with my access bank online app and its still showing E16.. here is my iuc no 2029079183

  153. Glory

    Good morning, i made a payment of 1350 on saturday evening with Access bank app, and uptil now its still showing E16. here is my Iuc NO 2029079183

  154. emeka ogu

    Good evening gotv
    I made a transfer from my firstbank account for subscribing my decoder, on 27/05/17 about 20:35 hours uptil now the channels has not come up.
    These is my IUC: 4622741448.Thanks

  155. Fatai

    Good p.m admin…pls help me reset my gotv decoder. I recharge #1250 but not showing yet..iuc number is 2028863334. Thanks in anticipation

  156. Adekemi Akinkunmi

    I have subscribed since May 24th and all the channels are not showing I was in a Gotv office yesterday I complain but is still the same pls do something about it. 4623220774

  157. Ify karen

    I made payment for gotv plus yesterday 25-05-2017 but its not showing the channels..pls this is my iuc number 4613389055.thanks

  158. Charles festus

    I recharge on Saturday 13th may 2017 but the GOtv just stop showing now pls Kindly reactivate it for is my IUC no 2016107104

  159. Charles festus

    I recharge on Saturday 13th may 2017 but the GOtv just stop showing now pls Kinsly reactivate it for is my IUC no 2016107104


    Good morning Team,
    I renewed my subscription of N1900 on the 12-05-2017but cannot access any channel.
    kindly assist to resolve-IUC 4613443317
    Moreso, we misplaced our decoder CARD,how can you be of assistance.
    Thank you

  161. Mr, Ogaga Efe

    Pls, admin i made payment of #1800 on the 04/05/2017 & it’s not showing pls admin help IUC Number is 4601502705 tnks for your assistance.

  162. Abiola. A

    pls i made payment and still not working IUC number 2020875265

  163. Temitope Johnson

    Am temitope Johnson i made payment of 1800 on Monday and its not loading, please kindly assist. Here is my iuc number 4623175106.

  164. Fashoro abiola olufunke

    I subscribed on 28th of April as at 7:43pm through my diamond account and nothing is showing up till now my IUC number is 2017097004

    1. Ogbemudia Igho

      I made payment on 9/5/17 using zenith mobile code.when I checked the money online it is reflecting in my account but am finding it difficult to change a package and subscribe. I was initially using gotv plus package I want to change it to gotv lite package how do I go about this pls.1UC 4613565918

  165. ayoade

    made payment for IuC 2019530864 not displaying since 3 days ago

  166. Nkiru

    Please help me so something. Iuc-2015979527. Recharge on 18/4/17. Nothing is showing.

  167. usman aishat

    I did account transfer on 18th April 2017 and its still not showing any channels. IUC 4620973884

    1. Fashoro abiola olufunke

      I subscribed on the 28th of April as at 7:43pm through my diamond account and nothing is showing up till now my IUC number is 2017097004

  168. akintiibe

    i’ve made payment now going to 2 weeks but still showing E16 error..and the money had been deducted from my acc…first bank QUICK TELLER
    my IUC NO:4622451853

  169. Andu kafayat

    I paid on Tuesday and it’s nt showing up till now IUC no 2019234013

    1. Patrick otabor

      My name is Patrick I renewed my govt decoder on 16/feb/2018 And ip till now it’s still not working my icu no is(7017679309)pls I need answers now

    2. Patrick otabor

      My name is Patrick I renewed my govt decoder on 16/feb/2018 And up till now it’s still not working my icu no is(7017679309)pls I need answers now

    3. Patrick otabor

      My name is Patrick I renewed my gotv decoder on 16/feb/2018 And up till now it’s still not working my icu no is(7017679309)pls I need answers now

  170. Joseph

    made payment through diamond bank and e16 is still on,my iuc number is :4620921656

  171. Chris Ossai

    I just paid my gotv subscription and its not showing my iuc 4613616000

  172. sola alabi

    Sola with IUC number 4613667601 made a payment of 1800 on the friday 31st march 2017 after a call was made to me by gotv that petrol promo was on and that i will automatically be credited with N500 recharge. Up till now, No recharge was credited to me and some stations were even not showing especially africa magic. Pls get something done asap

    1. sola alabi

      something similar happened in Dec 2016 that i would get bottle of vegetable oil after a timely subscription, but nothing was given

  173. onyema john

    Hello i paid today still nothing showing IUC number 4613341476

  174. STEPHEN

    4601849425 STEPHEN by name.I subscribed yesterday 01/04/2017 but still experiencing e16. pls, help me to fixed it.

  175. Eneh roseline

    my iuc 4622575585 i paid since three days ago until now my gotv have not be activated

    1. Stanley

      Good morning I paid my gotv yesterday and now it stop showing please I need it to be working

  176. Ndidi onwuka

    Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  177. Franca onwuka

    Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  178. Sharon

    I subscribed to gotv lite since last week Thursday ,my account have been debited yet no single channel showing. I have called the customer care endlessly,tried all the options available on line all to no avail. I don’t know why you have to keep calling us to subscribe when you know you are inefficient.This is my Iuc no 2022093097.

  179. Funmi praise anyanwu

    I just paid on my mobile banking for gotv 1200 and is not showing Iuc2019311095

  180. Hamzat osenat

    Pls I made payment on my Gotv yet still showing e16 error pls hlp iuc no 4613457194

  181. Dayo Adesanya

    I’ve subscribe my Gotv since 20 of gen 2017, done reset yet no channels is opening.

    IUC no: 4613381537

  182. Ojedele comfort olusola

    I made payment since last week, but I have not been able to make use of it, it is d same error code e16 my Iuc num is 4622849694 pls here me reset it.

  183. Ojedele comfort olusola

    I made payment since last week but its still showing E16 error code since last week, please abeg clear d error is my Iuc number 4622849694.i made payment for 1800 through a gotv agent close to me.

  184. Mrs B

    I made payment on 09 of match in d morning up till now is showing E16 error code my account number is 4601611674 the a. Amount paid is 1800 naira


    I made payment today 5/3/2017, through my skybank App and the money was deducted from my account, and no services found pls kindly assist me out of the mess, this is my iuc number 4613837261

  186. azeez j.o

    av subscribed since 4th of March but not yet showing true my keystone bank acct,pls assist me.I U C number 2005138648 tanks

  187. Demond

    Please help Clear the Error message on my decoder I paid since 10:00am this morning but still the error is showing E16 I Sent RESET 4601578826 and no luck I even try clearing the E16 Via Online but to no avail

  188. onuoha benneth

    I paid since 15th and Uptil now is telling me my subscription has nt been came up yesterday night bt dis morning it went back to writing the same really unfair nt to enjoy wat u pay for.I have called ur customer care more than 4times bt they are nt helping atall. IUC number 2018596713.benneth from port-harcourt

  189. Yemzie

    I made a 1800 payment for my gotv and it is still showing error code or upgrade gotv bouquet. I tried resetting it online and through sms. Can Some one help me out

  190. Abaniwonda Adeleke

    Kindly help me to activate my Gotv plus with IUC no 2009565986. I hv subscribed for some hours now but not working yet

  191. Alimi Mistura

    I made payment of #1,800 on 19th of February 2017 but it’s still showing error16 despite the fact that i have done everything neccesary. So, kindly help. My IUC number is 2020786836.
    Thank you.

  192. Anuku favour

    I recharged my gotv today up till now is not working Iuc 2022257872

  193. Eddie

    I bought gotv yesterday and it wasn’t showing the channel when I got home… it was showing this….. E017-0: the decoder is not enabled for this channel please contact the Gotv call centre for assistance… please what should I do

  194. Olanite

    I have made payment since 7th Feb 2017 but, have no access or activation till now!!!!! Please , do something now.IUC:2020865323.

  195. Afolabi Anthony

    I subscribed four days ago up till now it’s not showing old kindly help my iuc number is 2016054021

  196. ifeadikachukw

    I just bought a gotv decoder of #7900 and it has not been activa

  197. christian ugwuegbulem

    Please i made payment of #1800 on 31st january 2017 but until now is showing e-16 error payment expired. My iuc is 4613443735
    Kindly assist

  198. Omojola Olusola Ayokunle

    I made payment since on the 26 of January 2017 up till now its not working, all it shows it E16.Please kindly help, my IUC 2021850204. Thanks

  199. Omojola Olusola Ayokunle

    I subscribed since on the 26 of January 2017 up till now is not working,all it shows is E16, my iuc 2021850204. kindly help me out, its furstrating.Thanks

  200. Oluwasheyi

    Pls I have subscribe my gotv since yesterday night, and up till now he haven’t show, Pls help me solve the problem,,,, my iuc no 2021790770

  201. joel

    I subscribed and it’s not working yet. I’ll appreciate if you help
    Please my iuc number is 2004409131


    1. akintiibe

      have made payment now going to 2 weeks…but still showing E16 error…my IUC no…4622451853…incase u can help

  202. Ajileye J.

    I have paid a month subscription for Gotv(1200) and was debited in my uba account. Its now four days, I can’t access any channels. Calls to customer care do not connect endlessly. I am sick and tired of this Gotv. Its so frustrating. Vendors beside first bank ojok, ibadan claim they can’t help. What will I do pls. My IUC no is 2018894686.
    From Ibadan.

    1. Ajileye J.

      My payment was done on the 19th Jan, 2017. Via U-mobile…uba acct. Today is 23rd Jan, 2017. Yet I can’t access. any channels.
      IUC is 2018894686. I have sent Reset ‘my IUC’ to 4688, I have visited gotv eazy self service to input details and captcha all has failed countless times. Pls help resolve this because its so annoying. Thanks.

      1. Ajileye J.

        Equally I have called customer care line. It either didn’t connect or when it connected once the computer was doing adverts for close to an hour without any response from customer care unit. Its so disappointing. My IUC is 2018894686. Pls do something pls

  203. Irefin Joshua Rotimi

    I subscribed for my gotv (gotv plus) yesterday 19th January, 2017. uptill this moment it has not been activated and the sum of #1,900 has been deducted already from my account (GTB internet banking) Quick Teller. my IUC number is 4613736258. Kindly assist. Regards.

  204. Okey

    I paid for my gotv since morning through my diamond mobile app and uptill now, its still showing me scrambled channels, pls help me out, my iuche no is 4622621315

  205. peter

    I subscribed my gotv last night ND I have bin debited for the transaction but its not working. IUC 4613221746


    I made payement for my Gotv 1200 naira today around 6 PM please assist me to reset my best tv.Here is my IUC Number 4601485395.Thank you in advance for kindness

  207. Adebayo Ogunbade olagoke

    Have pay since 4pm and is not showing this is my ius 4601893052.pls help me out

  208. Michael

    Hello gudafternoon my name is michael I have made payment of #1800 naira but my gotv has not been activated my iuc no is 2009553449

  209. michael

    hello gudafternoon this mr michael i paid #1800 for my gotv subscription but till now my gotv has not been activated my iuc no is 2009553449 thank you

  210. Ogbozor kenechukwu

    I payed for my gotv since 9am through Mobile app but nothing is iuc number is 4601830928.

  211. Akinjide ER

    I have paid since two days ago for 2month subscription from my first bank account in which I received the receipt of the payment from 20220.My IUC number is:2019361881.All effort to access the channels prove abortive, please bail me out

  212. eneh nkiru

    I subscribed using first bank first mobile, I only received REF number,up till now my Gotv have not be activated.please an answer is needed.

  213. Alausa

    made payment on nov 28 2016 and some channels are not showing plz help me to rectify it my icu num x 4613746969

  214. udeh imelda

    I made online payment of 1800 around 5:30pm today but still not showing am not happy with the services. my iuc number 2022175422 please rectify this problem. Thanks

  215. owoyemi Matthew

    I have made a payment of 1200 on 17th of Octobe d activation was working but as at yesterday is not working. My iuc no,2022210733 what happen?

  216. emomotimi newman

    i made payment of 600 yesterday 17 of October the channel came up and this morning non of the channel is on pls help me. my iuc is 2028708876

  217. franca

    Hello I made payment of 1800 yesterday 27 September till now my decoder is still not activated ,honestly am not
    happy with your services.

  218. ademoye

    av subscribe but only few channels are displaying..pls help reset especially events and iuc no is 4613795323

  219. ademoye

    av subscribe but only few channels are there pls help us to reset (expecially events and kunfu).

  220. funmi

    I have paid since last night I have not seen any channel pls help.
    My iuc no is 4613272282

  221. Gideon

    I relocated from minna to Nnewi with my gotv and installed it and I subscribed on 10 of sept but since then I can’t get access to it,its been telling me after scanning no channel found E32-42 error that I should press OK for signal information I did so but the quality and strength is 0% what do I do my IUC number is 2022154352

  222. Philip Friday

    Please my gotv is just displaying only two free stations and am on subscription. I don’t know what to do. My IUC num is 4613029359

  223. John

    I made payment on the 10th .my gotv is nt Iuc num is 2020732351


    I made payment since 8 September and up till now my account has not been activated and i have been trying all available means to connect but no avail.pls govt kindly connect my me iuc number is 2019345262

  225. Taofeek

    have pay since yesterday night I cannot watching anything why.

  226. Edet, Nkereuwem

    I have made payment and cannot clear the error code. All the options I have applied but still the error is still not cleared, please what should I do next cos my children are disturbing me

    1. If it takes longer than 24hours and the reset code does not restore viewing then do contact gotv.

      1. Mrs B

        I made payment since 09/3/17
        Till now is showing E16 error code my iuc number is 4601611674. Kindly reset it.
        Amount paid is 1800 through FCMB tranafer

  227. Davido kaburuk

    How do I clear E16 or E32 after I had made payment . My iuc number is 4613424951.Davido.kaburuk. From jos

    1. AJEGBA

      Made payment for 1800 on the 10 01 2017 and its not showing, please kindly assist. Here is my iuc number…2018864993

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