How to Reset GOTV after Payment

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How to Reset GOTV after Payment

The information here will guide you on how to get your GOTV activated once you have made payment. The activation should occur automatically after you have made payment, but there are times some forms of manual reset may be required if the automatic one does not take place.

gotv

It is now possible to make payment for your GOTV subscription via GTBank. This is a new introduction by GOTV, which was never part of the payment or activation methods before.

There are three ways to activate your GOTV manually. You can do it via text message, you get it activated online and you can do it using your phone.

Text message activation process

  • Send ‘reset Your GOTV account number to this number, 4688 and that is all

Online activation

  • Visit Eazy GOTV via your internet-enabled mobile device
  • Log into your GOTV account with your account number and surname
  • Click on the dialogue box “Clear your error”
  • Clear the E16 error
  • Click on “Reset device now” tab’ and this will reset your GOTV decoder.

Phone activation

  • Dial *423# on any network
  • A prompt request will come up. It reads “Assistance from Customer Care”
  • You can then speak with the customer service representative

The activation should occur after any of the above process. If your subscription does not get activated, you can visit GOTV’s official twitter or Facebook page and ask them to reset the decoder for you. Your GOTV account number must be made available when making this request.

If none of the above methods work, you can call their customer care numbers to get the decoder activated.  The customer care number is 08039044688.

486 thoughts on “How to Reset GOTV after Payment”

  1. I had subscribed through a PoS machine since 4 days, yet, my Gotv is yet be connected. All contact and procedures followed but yet proved abortive. I need your assistant please. IUC 4601578919

  4. paid for my gotv subscription through my mobile banking application yesterday uptil this now it has not reflect on my gotv application. IUC number:7527722844

  7. I recharged my go tv with my zenith bank mobile app since Saturday morning them have debit since Saturday morning but my go tv is not showing. I have contacted go tv so may way non is working, I have set my IUC to 4688 more the 90 times no reply here is my IUC 7528317327

  9. Hy I made a payment yesterday, it’s not reflecting in my gotv and my account has been debited I Paid via my gotv app. My IUC number is 2021975365 OLUWOLE ROTIMI 08167314926

  11. U guys should not be on This site when you can’t solve customer issues or you put then in the position to worry people who give quick response are the scammers are everywhere spoiling ur name using ur site to make money

  19. my decoder is not working is showing red and cannot restart here is my IUC NUMBER 2005181891
    MY PHONE NUMBER 07037218484 MY NAME UCHE PAUL please help me i just pay last week.

  25. I made payment on Friday 24th July, 2020 via my firstmobile app
    But it’s not reflecting on my Gotv account balance
    My Gotv is giving me an error code of E16
    I have tried to reset but no reply, the customer service line is not reachable
    Kindly assist
    My IUC is 7525335623

    • Good morning I sub on GoTV jolli due to it not big brother naija ,I repay for GoTV max yesterday nite but not yet upgraded to GoTV max
      Please help me out 7032711591

    • I have made a payment on my gotv since last night but i figured out that my gotv account has been suspended. Pls what is the next the way forward to resolve this?

  33. please ooo i made my GOTV subscription yesterday 15 April 2020 and discovered that my account has been suspended, assistance on how to solve this problem,i cant watch anything ooo iuc number is 7035058437

  34. I subscribed for gotv plus few hours ago and it’s not showing pls help me reset it or rather refund the money
    It’s for a working student
    Iuc number 4620860206
    09066301168

  38. Good morning . Please I subscribed for my gotv since Friday 27/3/2020 and up till now it is not showing. Kindly help me reconnect it back. My IC No. is 709593288. Thanks

    • Please I recharge my gotv since three days now but is still telling me to that the channel is blocked or suspended please help me out with this ooh this is my luc 2020802132

  43. Please I subscribed my Gotv since 23rd Dec. 2019 and till now I have not been able to view any channel. I have done all possible things I can but still can’t. Pls help. My IUC no is; 7037122745.

    Phone;08038692239

  46. I made a payment on my gotv through quickteller since yesterday and it has not been working…this is my iuc number 7022500303 please activate my account thanks

  47. I am sick and tired of this gotv. I subcribed since friday till date nothing has come up, pls activate it or refund my money back via transfer. Why must I stress myself for my own money. This is my iuc number 7023794706. I have wasted 1000 naira just to call the stupid customer care. I need my money back or u activate my gotv

  51. Please this is not a threat its either you reset my gotv and allow it work or I dump it and go for others IUC 7035196033 . must one pass through stress before enjoying she he paid for?

  56. Good Evening,

    I made payment today through GTBank App on IUC number 4613498439 for Gotv max . My account was debited instantly but up till now the decoder has not been activated. . I have called the customer service center with no response. I have also sent sms to 4688 yet got response that my IUC number does not exist.

    Please respond by activating my Gotv account back. Thank you.

    • Please I mistakenly input a wrong iuc nos 2020784599 and I have subscribe 1900 already tru my bank stanbic bank instead of this real iuc now 2028784599 pls how can I recorrect the icu

  60. Please I need a reconnection on my decoder, I have subscribe with 1900 today being 30 July 2019 it keep showing error 16-30 I have try all my best but they sent to me that my account has been suspended please this is my IUC number 2029107182 thanks

    • I paid for my subscription yesterday August 8 and it not coming up. After trying to clear error code I got a message that my account has been suspended.
      This is my iuc number 4613884510. Please help reconnect me.
      Thanks

  63. I have subscribed for gotv plus for about 2 days now via my my GTB account. I was debited instantly and up until now nothing is showing.The number I called doesn’t exist.sent Reset my IUC number to the short code and got a different response.
    7031990344 is my IUC number

  65. Good evening, Ayoade is my name i made a payment of 1900 through online and they did not activate my decoder and they have deducted my money from my Access bank account and yet nothing shows up on my decoder, this is my IUC number: 7036970244 and my phone :08185669299 Pls help me to rectified the problem

    • Since on Friday I paid 1750 to subscribe and till now it’s not showing
      Gotv I’m highly getting fed up on your product and if this scamming does not stop I will make you smell your ass soon
      Because it’s getting usual of you
      7031874502
      That’s my iuc above
      Reset my cable immediately

  66. Good evening, Ayoade is my name i made a payment of 1900 through online and they did not activate my decoder and they have deducted my money into my fidelity bank and yet nothing shows up on my decoder, this is my UI:2021902103 and my phone :08067385531… Pls help me to rectified the problem

  72. I don’t just understand this Gotv customer Care and the number they given to call.I subscribed to iuc number 4601715901 is not working and tried all my possible means to no hi the customer but in fact not until I pay For another subscription b4 It’s working. They rather convert the first subscription to next month if not they’re going to losses More customer

  75. Hello my gotv still showing error 16 after I made payment today via my mobile banking and only MTV base channel working since I made the payment… why is it like that?… My IUC numbers 7010214313

  77. My gotv monthly subscription expired on 16/5/2019. I subscribed this morning which will expire next month but I couldn’t,view any station.please help me reset to view channels. My iuc number is 2028891474. Thank and God bless.

  78. Good day, my gotv is showing erro E16 after I made payment of 1,900 since yesterday, my IUC No is 7026544693 and my phone number is 08064471015.Please help.

    Thank you.

  80. I subscribe for gotv lite quarterly which will expire next month but last month I subscribe for gotv max promo which has expired now.but to my surprise when the the gotv max subscriptions expired they also close my gotv lite quarterly which will expire next month.
    I even subscribe for another gotv lite yesterday but couldn’t view any station.
    please help me rectify d issue
    this my iuc number “4622499132

  82. Team Gotv,
    I subscribed on my decoder IUC 2003023363. Still showing error E16
    Why is it that we will be running after you before you do the needful.This too poor of you

  89. Gud afternoon I subscribe to my gotv 3days ago and it only showed yesterday night when I want to switch it on today it displaying my subscription has expired since morning till now pls kindly check

    • Pls my iuc no is 2021958026 I subscribed 3days ago and it only showed yesterday night when I want to switch it on today it displaying my subscription has expired since morning till now pls kindly check up on it thank u

  90. I renewed subscription in the morning today but the channells are still not working. Would you please reset the the decoder for me. IUC no. is 4623792185.The pone number used is 08028188606

  93. Pls reactivate my Gotv to Gotv plus since I recharge through my first Bank I has not been watching pls my iuc number is 7013541539 my phone number is 08030986092

  101. My got just stop after I have made payment on Friday I could not watch program again since yesterday my IUC 7028687739 I will be grateful if urgent attention is giving

  105. I recharged my gotv yesterday been 26/3/2019 but its showing me e16 and when I tried to clear it with my phone its saying that my gotv has been suspended probably because I did not recharge it for the past three months so please help me fix it my ICU is 7023900288

  107. I made payment via *737# since 2 days ago saturday 15th march, 2019 for GOTV Value and up till now my account hasn’t be activated. please i am not happy with this at all
    Phone no: 08039240316 IUC no: 7026534260 Surname: Abayomi.
    Kindly correct as soon as possible. Thank you

  117. Pls, I subcrible 2days ago and since then my decorder has been suspended, I subcrible through my GTBANK
    Kindly help me to active it

    User Adeyemi Adekoya
    IUC 70288094457

  118. I made payment since on the 07/03/2019 but is still not showing,i have tried other process it is saying my account have been suspended please help me my IUC NO. is 7023774900

  127. Pls I made payment today online, my acct has been debited but gotv has not been recharged since evening.
    My iuc no is 2083946888…..
    I received a message that my acct is suspended that I should reconnect it by calling a number whereas the number didn’t Go when I tried it

  129. Pls,I made payment today on my Gotv through my account and it was successful.I followed the process of activation,which was also successful but the stations couldn’t come up..Payment is 1250 and UIC no is 7028766020.

    • I can not get signal; whenever I on the decoder it would asked me if am first timer, and I have just subscribed for the first time since I bought it.my uic 7023711221.am not getting anything; it’s frustrating!

  130. Help me ..everytime i do my subscription it never works..it just keep scanning channels and nothing comes up…or it shows “no channel found” …since i bought this gotv i have not enjoyed it once..i am tired …i stopped paying for subscription for a while but now i paid today and its the same thing…waste of money do something

  131. I subscribe for my Gotv plus yesterday 17/2/2019 via firsrmobile application. #2000.00 was deducted from my account but Up till now the channels has not come up. My IUC No is 2028989891.pls do something about it.

  132. I made payment through Three times through diamond mobile app.
    1st one was #2,600 2nd was #2,700 the same date on 13/02/2019. The third was #3,300 on 15/02/2019. Am into Gotv Max. I made this based on #2,500 on going promo. But up till now it still choking that my credit has expired. Pls I need urgent check on it.

  138. I paid 2,500 for startup menu, instead of upgrading me to govt max as the customer care representative promised, I’m still at govt value.
    Please assist me upgrade it as was promised.
    My icu no is 2028747708

  139. I have paid for my gotv since 2 days ago,till now it isn’t showing,I tried clearing the e16 error they said my account has been suspended I contact any gotv costumer care to reconnect my gotv iuc number is 4613500935

  141. I downgraded my bouquet to gotvplus I have only 34 channels some of which are not showing, I don’t have any children channel,african magic epic among others please do something this is my iuc no:012703232. And this is the no I used in paying u can reach me on it 08148929747

  143. I have made payment of 1900. I got some channels. but I have not still got 102, 107, 108, 111,112, and 113. the information reads ” EO33-O. the decoder is not enabled for this channel. it may be that your account has been suspended. please contact the GOTV call centre for assistance.”

  146. hello ,pls ,I really need ur help ,I made a payment subscription on my GOTV ,but its yet to be activated. this is my iuc number: 7004991165 ,and my number is: 07039001773.

  147. I made a payment on 26 December, the first payment was morning between 10 and 11am and the second payment was 3 and 4pm.now only one payment is reflecting. Pls help rectify it.

  148. Please I really need this help, I mad a payment for Gotv subscription #1350 since yesterday around after 8:pm yesterday up till now. Is not showing anything.
    This is my iuc number : 2021826208
    My phone number : 08103831148

  154. Made payment now, but my account was not credited.
    Paid through my phone first bank app through dstveasy portal payments with ref no, 100190270967
    Iuc no,2020849757
    Please attend to me.
    Kingsley chijioke.

  156. I made a payment since 24 December 2018..my Gotv subscribe #1,350 … I can’t watch Africa magic family…nor even Africa magic epics… No movies station is working..no music either.. please kindly look into my issue… IUC number…7026452381….my cellphone number…07039873634

  171. I just sub via my bank app and its what I’ve been using for long to sub but I’m shocked after 2 days of subscription i cant view stations and I’m having report of expire sub which I’ve already made payment for 4622433967

    • I made a renewal payment of 2000 on October 30th, 2018 using eco bank ATM at Caleb University, Imota, Ikorodu Lagos. No reconnection since.
      ICU NO: 2029112675
      Phone number: 08064179526

  175. GoTv your services are so messed up. Do you have to make it difficult for customers to access channels after every subscription renewal? Na only GOD go give Una sense

  176. I just paid for gotvlite thorough quick teller platform.but my gotv is not showing.I have tried sending SMS,used *228#. *423$,called Costomer service number and ,nothing seems to work please activate it for me.my iuc no.is 4601449955

  184. I made a payment of 1900 for my gotv subscription and it was made through my phone online banking and till now none of the channels are showing..Here is my IUC 202819559

    • Good morning please I made my Gotv payment on the 19th of March 2019,they said my account has been suspended, below is the IUC no 7028919442, Gotv max to be precise

    • Olalere fatai I make payments of #1900 On my gotv since four days ago but since then a not seen all channel pls reset my some show E018-0 this my iuc no 2017350563

  205. Dear Gotv,

    I made payment for Gotv plus1900 yesterday 09-06-2018 and is not showing all the channel station,such as;all Gotv select sports and other statios like that.please kindly assist me to solve the problem any time from now.here is my name: MOMOH SAMUEL and my IUC number : 4620982194. my phone number : 08140560827.Thanks for doing that for me.

  206. Ukpur Aondongu Joseph
    I made payment of 1900 just about two hours ago,but cannot access any channel,that my package has been degrade. That information still runs that my subscription has expired.

  209. Please I recharged for Gotv lite since yesterday but the channels are not showing rather the error message I get is “your account has been suspended” what do I do my Iuc no is 2019468268 tanx.

  210. My gotv account got suspended nd i have been trying to get it reconnected…i made payments on the 18th of may 2018…this is my IUC number:2021789080…..pls help me

  222. So with this total number of users complaining how they paid and didn’t get activated on time is not enough for you guys at DSTV/GOTV to buckle up with your service? When on earth will little things like TV, telecommunications, etc work properly in Nigeria. I dont want to talk about my own experience because na swear I go swear for all of una.

    • Same story here I subscribed since seven days now. No result when I call the customer agent he was speaking Yoruba which I am not literate in. 7023563098 is my IUC. Please epp

  227. I have made payment two days ago but this E16 error code is not allowing view any of the channels please help me clear it here are my details iuc number 4601503579

    • I made Payment of 2500 yesterday and my Gotv max subscription has not come up, I’ve been calling the customer service line is not going, my IUC number is 2029171545

  229. gotv why are the like dis nah I did my sub on the 28th now it refuse to show u people should really work on urself o iuc 7018724730 I did sub of 1900 with my back app

  235. I subscribed my gotv via my diamond bank mobile application on my phone and made a payment of #1900 twice this month,while have received the debit alert from my bank and payment confirmation from gotv, yet my the channels have refuse to show. Here is my IUC number 4622955378.
    Your quick response to rectify this issue will be highly appreciated as I have tried your initial reset troubleshooting code (4688) with all efforts proven abortive

  236. My name is comfort from Lagos state I did my gotv sub today February 13th 2018 unfortunately I made a mistake while typing my iuc no (202901946l)instead of(2029019462) when I wanted to do my 2000 naira sub pls I need help and replies

  237. AKINBOLA TOYIN
    I am having problems with my gotv plus decoder.I recharged yesterday, 10th Feb and cannot access any channel.I pressed the menu botton and installation. Now,the decoder is registered on first time installation. How can I go back to menu from there?Please help…

  239. I subscribed my GOtv account through my diamond mobile account since four days ago and i was debited,but up till now nothing is showing, plz do something about it. My iuc number is 4622955378

  240. I subscribed my GOtv through my diamond mobile app,i was debited since four days ago and up till now is still not showing. Plz help me do something about it. My iuc number is 4622955378

  241. My name is Daniel akobueze I base in awka, anambra state. I hv gotv decorder that i bought since 2016 from one OWOH with iuc number: 2022485566 n i HV been recharging #500 every month n d last recharge was in November, 2017 which expired in December, 2017. Pls i want to change d name from OWOH to DANIEL AKOBUEZE (SURNAME:AKOBUEZE) n phone number to bear 08027071002

    • I bought new gotv, On saturdayno stationt found my iuc 7035032074 where i bought dey cal gotv to laid complain,,u said u av done it after 24hrs,notin show

  247. i made a payment to my gotv decoder 1250 on friday 19 january 2018 up till now my decoder is not responding please help me find solution to it my iuc number is 2020627097

  249. I am ODEBUNMI OLUWAKEMI OMOTAYO, with decoder registration no 4622721909.i made subscription worth 1900 through diamond bank application on my gotv accountthis morning but yet to be activated. Pls activate it now. THE PAYMENT ref numberS are :103DB1515745212051919872/Bill my GSM no:is 08038546190

  250. Pls, I need help here. I subscribed my Gotv to GoPlus earlier today and the 24 channels I had initially is still showing no new channel was added. Pls what should I do?

  253. I made payment for GoTV plus bouquet, the payment was a success but not all the channels are showing. Please kindly fix this. thank you. my IUC No. 4613080897

  258. Please I subscribe to my gotv with my uba mobile app since 19th December 2017 up till now is still showing error please I will appreciate u helping me out on this IUC no 2028554418

  259. good morning. I pay for my gotv subscription on sat 23rd of this month , my Iuc ‭no is 2015998851‬ am yet to get signal have try checking d cable yet is not coming up.

  263. TO WHOM IT MAY CONCERNS !
    Dear Sir/Ma,
    I make payment of my Gotv Decoder with IUC NO 2004299071 Gotvmax packages since Saturday night but to my surprise till this very morning the payment is yet to be active on my Decoder, while have tried all possible best to fix it but it’s not coming up.please I really need someone to do something very fast about this.
    Thanks in Anticipation,
    Regards

  264. I made my payment yesterday in order to avoid discconection,i paid through interswith up till now we can see anything to watch. My iuc number are 2021773518.I paid 3,900.

  265. I subscribe my decorder from my bank account (diamond) using zoto app and was confirmed to me that was successful, since on the 11-12-2017 at 10: 45 up till now its not working, pls help me, this is my iuc 4613100021

    • I subscribe my decorder from my bank account (diamond) using zoto app and was confirmed to me that was successful, since on the 11-12-2017 at 10: 45 up till now its not working, pls help me, this is my iuc 4613100021

  271. I recharge my gotv with #1,900 since 21/11/2017 till this moment it’s showing E16 error code, my IUC No is 2028824974, please kindly fix. I try all I could do to no avail.

  273. i made a payment 3,800 for my gotv subscription since yesterday night 21/11/2017 through the usual quickteller.com for the new gotv-max , up till now is still not showing only displaying scrabbled message and e-16 error .

    My decoder number is 2022216446.

  275. I made payment of #1900 on Friday 10th November,2017 my gotv is not showing since the payment has made on 10th November 2017. My IUC number is 4623855907 kindly find a lasting solution to my gotv to show. Thanks

  277. i haven’t used my Gotv for sometime so I recharged my Gotv on Sunday 30th of October using uba mobile app. my account was debited but the gotv Still indicates “sw not available “..

  287. Hello, i made payment online via gtbank since 03/10/17, till this moment my gotv is not coming up, i contacted gtbank i was told gotv was contacted and confirmed that my acct has been credited but till this moment the error code has not clear.
    Iuc-2028489444.

  289. I made payment on 1/10/2017 to IUC No. 2028983775, it’s still telling me my subscription has expired up till this moment.
    I called the customer service line and the lady who spoke with me on 2/10/17 said the system is down but she will resolve the issue once the system is up and running. I still am yet to get value for the payment of N1900 I made. kindly resolve ASAP please

  290. I made payment of N1900 on 3/10/2017and not it is not showing,I also receive sms from GOther of outstanding bal of N63.00 to extend viewing experience. What is this charge for?
    iuc no 4623694894

  294. I subscribe my gotv on Saturday but not yet working ooo abeg help me do am ooo because am tired of this your stupid things ooo my iuc number is 4622540157

  296. I used my Gotv decoder for a long time I guess 2015 bcos I was not around just came back to the country last August and since then I have been trying my best to get back on channels but not working. I was even told to I go to Ikeja office but still busy seriously only Sunday I have please kindly help me on it,thanks so much. Adeagbo Oluwale Adekunle IUC 2003648248.

  300. i made payment for gotv plus (#1900) through the quickteller platform on the 31st of august 2017 and am getting just 23 channels instead of 57. my iuc number is 2028897868, please help..thank you

  301. Hello I made a payment to my GoTv subscription this morning 03/0917 yet I can’t clear the error codes both online and on my mobile phone.. Kindly assist please 2028992788

  307. please help to activate and clear the E16 error code on my decoder. av tried all the available methods and yet nothing is showing just the annoying E16. I made a payment of 2k
    4613629449( Nigeria)

  308. I made payment of 1,350 for Gotv value via GT internet banking yesterday; 21/08/17 and up till now, it is not working. Kindly assist please. My IUC number is; 4601814233

  309. Paid 2200 in the hope of having my Gotv 1900 package come up. Yet no signals. I’ve sent the RESET 4613111783 to 4688, but it’s still a no-show. Kindly please help. I paid in 1800, then on realising it should have been 1900, I did another Payment of 400. There’s no 1900 on the outdated umobile app I have on my phone. The new app refused to upload to my phone

  310. Hello Please am totally confused about your sales, i paid for the renewal of my gotv yesterday via quick teller still its not working till now, my iuc number is 4613035780

  313. please i just made a payment of 1,900 naira via my access mobile application and 2000 naira was deducted and nothing is showing up till now.. please help me . here is my iuc number 4613885520. thanks

  319. Good and God bless please I made payment of 1800 through my mobile banking since yesterday my decoder couldnt find network please help me my iuc is 4622474693

  321. I made payment of my gotv true my fidelity bank account they charge me #2020 still yet nothing is showing here is my iuc no, {2017086928} my name AMINU KAGO pls am waitin for u people thanks. 28/06/2017

  324. I made a payment for gotv lite obut it is not showing.please I don’t know how to go about it, made I need to change banquet or not, please help me, this is my iuc no 4622506632,fone is 08052157711,I did the subscription on 14 June 2017.please help as soon as possible

  326. I subscribed to my gotv 1350 through my bank app on the 8-06-17 my iuc number is 2021897247 and my govt is not yet working pls do something about it

  331. Good evening gotv
    I made a transfer from my firstbank account for subscribing my decoder, on 27/05/17 about 20:35 hours uptil now the channels has not come up.
    These is my IUC: 4622741448.Thanks

  333. I have subscribed since May 24th and all the channels are not showing I was in a Gotv office yesterday I complain but is still the same pls do something about it. 4623220774

  337. Good morning Team,
    I renewed my subscription of N1900 on the 12-05-2017but cannot access any channel.
    kindly assist to resolve-IUC 4613443317
    Moreso, we misplaced our decoder CARD,how can you be of assistance.
    Thank you
    MR OGALA CHIBUIKE

    • I made payment on 9/5/17 using zenith mobile code.when I checked the money online it is reflecting in my account but am finding it difficult to change a package and subscribe. I was initially using gotv plus package I want to change it to gotv lite package how do I go about this pls.1UC 4613565918

  345. i’ve made payment now going to 2 weeks but still showing E16 error..and the money had been deducted from my acc…first bank QUICK TELLER
    ..
    my IUC NO:4622451853

  349. Sola with IUC number 4613667601 made a payment of 1800 on the friday 31st march 2017 after a call was made to me by gotv that petrol promo was on and that i will automatically be credited with N500 recharge. Up till now, No recharge was credited to me and some stations were even not showing especially africa magic. Pls get something done asap

  353. Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  354. Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  355. I subscribed to gotv lite since last week Thursday ,my account have been debited yet no single channel showing. I have called the customer care endlessly,tried all the options available on line all to no avail. I don’t know why you have to keep calling us to subscribe when you know you are inefficient.This is my Iuc no 2022093097.

  359. I made payment since last week, but I have not been able to make use of it, it is d same error code e16 my Iuc num is 4622849694 pls here me reset it.

  360. I made payment since last week but its still showing E16 error code since last week, please abeg clear d error code.here is my Iuc number 4622849694.i made payment for 1800 through a gotv agent close to me.

  362. I made payment today 5/3/2017, through my skybank App and the money was deducted from my account, and no services found pls kindly assist me out of the mess, this is my iuc number 4613837261

  364. Please help Clear the Error message on my decoder I paid since 10:00am this morning but still the error is showing E16 I Sent RESET 4601578826 and no luck I even try clearing the E16 Via Online but to no avail

  365. I paid since 15th and Uptil now is telling me my subscription has nt been paid.it came up yesterday night bt dis morning it went back to writing the same thing.is really unfair nt to enjoy wat u pay for.I have called ur customer care more than 4times bt they are nt helping atall. IUC number 2018596713.benneth from port-harcourt

  368. I made payment of #1,800 on 19th of February 2017 but it’s still showing error16 despite the fact that i have done everything neccesary. So, kindly help. My IUC number is 2020786836.
    Thank you.

  370. I bought gotv yesterday and it wasn’t showing the channel when I got home… it was showing this….. E017-0: the decoder is not enabled for this channel please contact the Gotv call centre for assistance… please what should I do

  376. I subscribed since on the 26 of January 2017 up till now is not working,all it shows is E16, my iuc 2021850204. kindly help me out, its furstrating.Thanks

  379. I have paid a month subscription for Gotv(1200) and was debited in my uba account. Its now four days, I can’t access any channels. Calls to customer care do not connect endlessly. I am sick and tired of this Gotv. Its so frustrating. Vendors beside first bank ojok, ibadan claim they can’t help. What will I do pls. My IUC no is 2018894686.
    From Ibadan.

    • My payment was done on the 19th Jan, 2017. Via U-mobile…uba acct. Today is 23rd Jan, 2017. Yet I can’t access. any channels.
      IUC is 2018894686. I have sent Reset ‘my IUC’ to 4688, I have visited gotv eazy self service to input details and captcha all has failed countless times. Pls help resolve this because its so annoying. Thanks.

  380. I subscribed for my gotv (gotv plus) yesterday 19th January, 2017. uptill this moment it has not been activated and the sum of #1,900 has been deducted already from my account (GTB internet banking) Quick Teller. my IUC number is 4613736258. Kindly assist. Regards.

  388. I have paid since two days ago for 2month subscription from my first bank account in which I received the receipt of the payment from 20220.My IUC number is:2019361881.All effort to access the channels prove abortive, please bail me out

  391. I made online payment of 1800 around 5:30pm today but still not showing am not happy with the services. my iuc number 2022175422 please rectify this problem. Thanks

  398. I relocated from minna to Nnewi with my gotv and installed it and I subscribed on 10 of sept but since then I can’t get access to it,its been telling me after scanning no channel found E32-42 error that I should press OK for signal information I did so but the quality and strength is 0% what do I do my IUC number is 2022154352

  401. I made payment since 8 September and up till now my account has not been activated and i have been trying all available means to connect but no avail.pls govt kindly connect my me o.my iuc number is 2019345262

  403. I have made payment and cannot clear the error code. All the options I have applied but still the error is still not cleared, please what should I do next cos my children are disturbing me

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