GoTV Self Service: All You Need To Know About It


GOtv, like DStv is a paid TV service by Miltichoice but unlike the DSTV which is satellite based and needs a dish to access its service, the GOtv service is a terrestrial digital service and so no dish would be needed to access the TV stations. GOtv is currently available in some African countries namely Nigeria, Uganda, Ghana, Zambia, Malawi, Zimbabwe, Namibia, and Kenya.

With its every increasing subscriber base the need for a self service portal was needed and GOtv has provided one thereby empowering its customers to do certain task/service at the comfort of their homes.

With GOtv Self Service Portal You Can Easily:

1. Activate Your GOtv

2. Pay for Subscription

3. Find a dealer

4. Get Gotv

5. View frequently answered questions about GOtv

6. Find their customer support information

How To Use GOtv Self Service

Some of the self services listed above like activating your GOtv and Paying for subscription would require you to know your IUC number, the surname used in purchasing Gotv and the mobile number provided.The IUC number can be found on your GOtv smartcard or on the red sticker under your decoder.

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Other services are basically necessary information useful for any GOtv subscriber.

To access GOtv’s self service you would need an internet enabled computer or mobile phone.

The self service portal address link is

To Activate Your GOtv

1. Click on the Activate link

2. Select your State

3. Enter your Surname

4. Enter the IUC number

5. Enter the telephone number

6. Click on Activate

You can also check your activation status by typing the IUC number in the field to check activation status and click on the “Check Activation Status” button.

To Pay For Your GOtv Subscription

1. Click on the Pay Link

2. You have the option to pay for your Gotv account or Someones account

3. Select your preferred account

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4. Enter your Surname or mobile number in the first field

5. Enter your IUC number and click on Login

6. It would take you to a secured page where you can make payment.

7. Fill all details as necessary and you are done

Other Ways to Pay for GOtv Subscription

1. QuickTeller

2. Payarena

3. Stanbic Mobile

4. Any Fcmb bank

5. PAGA mobile

Finding Your Nearest GOtv Dealer

To find a GOtv dealer click on the Find a dealer link

A page opens listing various states and major cities, click on your state or you can search for your state with the search box provided.

Click on your State or city

A page opens showing all Dealers and their contact addresses in that city or state selected

Contact the dealer nearest to your location

Help & FAQ’s

If you require any additional help you should use the FAQ or Need Help Link/page provided.



Add a Comment
  1. Ruth Adebayor

    Pls I paid my gotv but the channels are not showing kindly help me with that IUC (4623011749)

  2. Yusuf Adewale

    Good day. Please if I download Gotv apps on my phone and I make my monthly subscription do I still need to on my data before I can be able to watch it?

  3. miss opeyemi

    hi musa
    please I have load my account and it has not activate help me resolve it. this is my iuc number 7016617668

  4. Igbinosa Osaro

    Good day, I want to Change my the phone number to 08032304428 on my Gotv, how can that be achieved.

    This is necessary as I want to be receiving messages using this number.

    My IUC number is 2019235898

    Thank you.

  5. Shine taiwo Lucien

    I recharge my decoder and still yet not Woking,I have tried to activate it but it keep on sayind Enter first 3 character city and I don’t understand please help me out

  6. JOHN

    please I mistakenly subscribed my GOtv twice, one through quicteller and second through firstmonie. though the GOtv work for few minutes and stop, what can I do or can it take care of both October and November?
    name: John
    phone number:08065317366

  7. Ajayi samson

    please I mistakenly recharge someone else’s gotv which IUC no is (7023670186) instead of mine which IUC no is (7023670486). please help me do something about it .

    1. Onuorah

      I mistaken paid to another person account

      1. Tobi

        Hi, how can I retrieve my activation details such as surname and phone number. And how can I change it

  8. Yahaya Ibrahim

    Pls how can I use my Gotv in sokoto after it was activated in Onitsha, Anambra state.

    IUC: 7023849659
    Thank you.

  9. Nike

    I am having problems with switching from GOTV PLUS to GOTV LITE,Can you please tell me how to go about it. Thanks

  10. Odusanya Temitope

    pls my gotv parental code is locked. my IUC Number is 4691565308.

  11. Anaekwu chukwuemeka

    pls am outside my state and I need to subscribe for my gotv so is there any means I can get my IUC no,my phone no 07032862973

  12. tunji

    i mad payment via UBA mobile banking app 02/10/2017 since in they afternoon upto nw my account as nt been being activated is really pissin mi off IUC 2029125985

  13. Pastor Ajayi Ayodeji

    My Gotv decoder was blinking orange colour, I was made to realised that the charger had burnt. I bought another charger, when connected, the decoder showed stable orange colour. P[ease, may I know what is wrong and the solution to this problem?


    My gotv recently has been showing less channel than the bouquet I paid for. IUC 2029173741. My gsm 08039282155


    My gotv recently has been showing less channel than the bouquet I paid for. My IUC no is 2029173741. My gsm 08039282155

  16. Lawal

    Forgotten IUC number. Pls help

    1. seun

      I need to no the DAT I has to open my gotv

  17. rufai

    how can i subscrib with etisalat card

  18. teejay

    pls i subscribe to my gotv now today but i did nt se any channel activate dis is my gotv 4613961337

  19. Kenneth Gabriel

    please i made mistake in my iuc number . what should I do? my iuc number is 4613863824 but I subscribe 46138639224. please reply me

    1. Kenneth Gabriel

      the wrong iuc number is 46138638224 please

  20. clark

    how can I change the country (Algeria) I wrongly put in my GOTV act?

  21. siyanbola

    I have subscribed but it’s not even showing any signal iuc num z 2022330098

  22. Queen

    Play my gotv

  23. Agharese

    Pls my decoder due date was 25-11-2018 and i tried subscribing with pay you that night but it didntwork. Will my decoder still work since it has passed the due date?

  24. agbetola toba j

    I made a payment for my Gotv decoder today! Up till moment its writing service is currently scramble. And beside wrote “my subscription has expired. My uic no 4601835387. Pls work on it I wnt to watch UEFA match tonight

  25. kemmy

    please I will like to subscribe 6 month in advance for gotv plus. will I get any discount? and hope I will not have any problems

  26. Ama ukpai

    pls my decoder is not showing any channel at all pls help me to unlock it for,my iuc no is 2022082706

    1. Odusanya Temitope

      please my gotv parental code has been blocked. please help to unlocked. my IUC number is 4601565308.

  27. Joy onuigbo

    I just recharge my gotv for 1800, and my it refused to scan out the channels
    IUC :2019011461

  28. Victor akpan

    Please help me, my new Gotv is scramble and I don’t know what to do.please help me out

    1. Victor akpan

      My Iuc number is 4622288180

  29. peter

    My iuc number is 2020701984

  30. peter

    I subcribe my gotv 2day back up till now it telling my subcription has expire I recharged it in one agent store I don’t know what to do

  31. Egbong Maryann

    Since today i have not been able to view any channel on my GoTV, at first it was network error but now i can’t find a single channel not even the advert channel 1 and i don’t know what to do because d only thing i see on my TV screen is no service found

  32. Boboye jolly

    I just bought my new gotv and I have activated it and now I try to watch movie and is not showing up it only showing goafrica is he goafrica I told u I want to watch cuz I’m feed up about using it pls help me to find something to it my uic number 2022467572 Boboye jolly

  33. Dolapo

    I did a hard reset on my gotv and ever since then it keeps on showing no channel iuc number is 2009430511.please do something about it

  34. Dorah

    Please my gotv showing red and green light and no service found, I’m in Aba, Nigeria, here is my IUC number 2020705109

  35. endurance

    please why is it that,each month after my subscription has expired I will be disconnected from all the channel until next subscription? I need help

  36. fadiya emmanuel oladipupo

    i recharge the GOTV on sat 21/5/16. my IUC no 2022433456. up till this moment its not showing up till now. pls check and revert

  37. Fash reuben

    Hi Gotv, pls I mistakenly subscribe 18,000 instead of 1,800 for my gotv renewer online this is my iuc no. 2014326456, how can I get my balance back. I’m subscribing for 1 month only. Waiting for quick respond. Thinks.

  38. Owanz

    I misplaced my gotv smart card . can I buy it again. Or do I need to get another decoder

  39. akinde

    i paid for gotv on my phone and i recieved a message from my phone through my bank that ive subscribed but its not showing my decorder no is 4613230743

  40. Uduak Umoren

    Please i really need help. i subscribed through Paga and it was successful but i did not receive an alert from Gotv. unfortunately i can’t view any channel right. i sent RESET 2009615055 to 4688 to no avail. i live very far away from the town. i need help from there please.
    my number is 08038906766

  41. Mr Tony

    please how do I edit my GOtv personal details? my iuc number is 4613565983.

    1. MR. Tony,
      You can edit your GOtv personal details here:

  42. omotayo

    pls I 4got my parental control pin and it says I should contact d gotv call centre. pls what is d call center number

  43. keni

    Is IUC number the same thing as smart card number?

  44. Ebiebi oke

    Pls i subscribe with 1500 instead of 1800 via quick teller for gotv plus in this dec. How do i balance up because my account is suspended. My IUC NO IS 2020808147 and phone no is 07069546871.

  45. henry

    Pls I paid for a wrong IUC . What can I do?

  46. wale

    Hello please I will like to know the cost for a Gotv decoder, Antena, remote and how many month subscription will be included. Thanks

  47. al-ameen dauda

    Please I pay 1900 but for the past one week now I can only view 24 @of 51 Channels dat I used to.i have try all the possible best I can but is IUC 2009457697,pay type gotplus.

  48. Ngele

    My gotv decoder shows an orange light..then after sometime red and green but stays with orange light for long time .. It cannot open and i had paid it a day ago.. What could be the problem and what can i do

    1. Remi david

      Paid 1900 into gotv 18th july, today 20th orange light took place no display at all

    2. Remi david

      Paid 1900 into gotv 18th july, today 20th orange light took place no display at all, 2020751472

  49. muyiwa

    Pls I have paid for both subscription for the month of November and up to date I have not been connected when I check my status is suspended and I don’t understand why pls gotv should take quick action about that my iuc no is 2021787718 thank u

  50. tunde

    Plz.. how do I know when my subscription will end on gotv?

    1. Send a text message to 4688 in the format DUE IUC to 4688.
      E.g DUE 8427367390 to 4688

  51. Okeke Richard

    Pls can I subscribe my gotv with sufficient account balance on my phone, And with any network of my choice?

  52. Kelvin

    This is my Iuc num: 2018896654
    I suscribe via my diamond app gotv plus cost 4 1650 susbrition

  53. Kelvin

    Pls, I subscribed my gotv since 31st of october till now it is not activated, I send reset and the message that comes back is that your docoder can not be cleared contact your nearst gotv office, and I don’t remember d surname and number I use to get d gotv, pls help me I need a quick responed



  55. Queeneth Ukegbu

    Dear Helpdesk,

    I need to pay for my subscription and i am currently far from my decoder. I lost where i kept my gotv IUC number. Is there any way i can call it up for this payment?

  56. michael

    my iuc number is 2016122030 i bought the decorder my self ,i filld the form they i.e my surname , phone number and all dat… but i cant recharge because the my accredidetial i gave them av been changed to another name; i bought the decoder from those guys who usually sell on vehicle my name is ugwuanyi michael.n my phone number is 07035987306 pls u guys av to do somthing abt it. you have to tell those guys who usually play music on a vehicle while selling to becareful on registering …..pls i want a solution to my problem at once

  57. Kehinde

    I recharged my gotv through quick teller (#1900)
    and up till now all the channels are not opening.

    IUC no : 2022176063

    phone : 08020938393

    name : Kehinde Idris

  58. Shittu

    the mistake I made was that instead of gotv plus I choose gotv. And no channel was activated except ntai and gotv channel.

  59. Shittu

    I recharged my gotv through quick teller (#3000) and up till now all the channels are not opening.

    1. Hello Shittu,
      Text “RA IUC number” to 30333.
      Example: RA 12345678910 to 30333
      It would be restored. And if its not then contact customer support to verify payment.

  60. Helen Aniemeke

    I am a new customer,I have sent all info on activation but I haven’t seen any connection since morning. IUC:4620977322,Aniemeke

  61. peter

    my gotv is hanging please help he can’t even show gotv logo since I subscribe last week my iuc number is 4601928600 my name is okwudili my contact is 07068243604

  62. precious

    I’m finding it difficult to use the facility I paid for and thus development is not friendly…
    I recharged yesterday and till now no channel is up….
    My IUC is 4613712848
    Please ensure something is done…
    or should I break the decoder and go for star time

  63. Ejike Onoh

    Please, how can I restore my gotv decoder to factory setting, or how can I re-butt my gotv decoder.

    1. You text “RESET IUC number” to 4688 from your mobile phone eg “RESET 2009000000″ send to 4688

      1. Julie C. Amadi

        I can no watch any channel on my Gotv, I recharged on the 6th of August, 2015 which was on Thursday up till now nothing have been done. please my IUC is 4613481517.
        I paid in FCMB. if nothing is done I will switch over to another one.

      2. prince nzube ezegburume

        i paid yesterday 1800 through bank and i the text that my decoder has been activated. but still at this moment it is not showing up. i have even do rest 2009361558 to 4688 and yet no way. am tired oooooooo

  64. Ejike Onoh

    Please, how can I restore my gotv decoder to factory settings.

  65. Glory udofia

    Please i just installed my gotv 2wks ago but after 1day the green light went off with only the orange light on and a blank tv pls help i will greatly appreciate it

  66. victor olabanjo

    I paid Through Quick teller but my Gotv is not Showing pls any help

    1. Hello Victor,
      Which of the bouquet did you pay for?
      And how much was deducted from your account?

      1. victor

        I paid #1200 Through Quick teller I received message instantly that my account has been debited and l when I check my account status I saw the 1200,but I was told my account has been suspended since yesterday pls any help

        1. The Activation code needs to be resent by GOtv but you can do it yourself by turning on your decoder and sending the Text “RA IUC number” to 30333.
          Example: RA 12345678910 to 30333
          It would be restored. And if its not then contact customer support to verify payment.

  67. Sammy

    Have forgotten the name I used to open my gotv account, please what do I do.. My uic no is 2009489588

  68. Amarachukwu ezike

    Pls i paid 1900 but the channels are not complete iuc num 2005126875

  69. richie

    Pls how can I pay my subscription with airtime on my phone

    1. For now its better you pay at the nearest gotv office as they are having so many issues with subscription discrepancies.

  70. Emeka Paul

    I paid for the Gotv plus but i have only 24 channels. It’s going to a month since i paid. I’v scanned & rescanned; put d antenna power off & scanned; reset the decoder; upgraded d decoder & still the same outcome. What else do i do?

    1. Do a rescan

      1. Emeka Paul

        Am very sure you can read;so please go back to my comment & you’l see where i said i’d ‘scanned’,’rescanned’, ‘scanned’ again; even ‘reset’. And all you can still say is i should “do a rescan?” My friend if you can’t help just say you can’t. Thanks for d number anyway,hope they’l be more helpful

  71. Osioh Benjamin

    Pls im seeing E48-32 on my screen. pls anyone with useful info help….tanx!

  72. Stephanie

    I can’t really get all d channels on my gotv,and my current banquet is goplus please help me to view all channels my iuc no is 4613291328 and my phone number is 08068875220

  73. kalu uche

    my pin code is block, kindly explain to me how to unblock it. thanks

  74. Amos

    Gotv has the poor customer care service, when you call, it takes them the whole day to pick calls.

  75. chukwu n basil

    I paid for 1500 subscription but u guys r giving me that of 1000 iuc no is no 08160363133.kindly effect the correction.

    1. Kindly contact gotv customer service.

      1. Emeka Paul

        Please what is the customer care number?

      2. victor ohiren

        Pls I have been paying 1,900 every month for my gotv through an agent at Oworonshoki pls I we like to no if this is the recall price. My number 08063102148

        1. Hello Victor,
          GOtv Plus Subscription Price is 1800
          While GOtv Standard Subscription Price is 1200
          You can find full details here:

  76. jibril

    I av to be candid wit you you av a poor customer service. If by d end of d free service you offer I don’t c any change I m going to throw away your Decoder n buy Startimes bc I don’t enjoy d free service as only 2 stations r clear n dat is GOtv n Discovery channel.

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