How to Reset GOTV after Payment


How to Reset GOTV after Payment

The information here will guide you on how to get your GOTV activated once you have made payment. The activation should occur automatically after you have made payment, but there are times some forms of manual reset may be required if the automatic one does not take place.

gotv

It is now possible to make payment for your GOTV subscription via GTBank. This is a new introduction by GOTV, which was never part of the payment or activation methods before.

There are three ways to activate your GOTV manually. You can do it via text message, you get it activated online and you can do it using your phone.

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Text message activation process

  • Send ‘reset Your GOTV account number to this number, 4688 and that is all

Online activation

  • Visit Eazy GOTV via your internet-enabled mobile device
  • Log into your GOTV account with your account number and surname
  • Click on the dialogue box “Clear your error”
  • Clear the E16 error
  • Click on “Reset device now” tab’ and this will reset your GOTV decoder.

Phone activation

  • Dial *423# on any network
  • A prompt request will come up. It reads “Assistance from Customer Care”
  • You can then speak with the customer service representative
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The activation should occur after any of the above process. If your subscription does not get activated, you can visit GOTV’s official twitter or Facebook page and ask them to reset the decoder for you. Your GOTV account number must be made available when making this request.

If none of the above methods work, you can call their customer care numbers to get the decoder activated.  The customer care number is 08039044688.

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119 Comments

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  1. Abubakar A Abdullahi

    i made payment of 1300 and its only gotvlite dat are showing, pls help me dis is my iuc number 2028981468

  2. Adewole

    I made payment via GTbank mobile banking app yesterday but it hasn’t being activated up till now. 4620820173 that’s my IUC code. Thanks

  3. Gbemisola Adekola

    Good Morning, please i made payment of 1900 for gotv number 4620815281 subscribe by quick teller services last night but not showing. kindly assist thanks.

  4. anita egega

    i made payment for gotv plus (#1900) through the quickteller platform on the 31st of august 2017 and am getting just 23 channels instead of 57. my iuc number is 2028897868, please help..thank you

  5. Grace

    Hello I made a payment to my GoTv subscription this morning 03/0917 yet I can’t clear the error codes both online and on my mobile phone.. Kindly assist please 2028992788

  6. Nana Hauwa

    Hi, I made payment last night but its still not showing. Here’s my iuc number 4620994993. Please help me rectify it. Thanks.

  7. Doris

    I subscribed to gotv plus (#1900) via mobile banking but nothing is showing up.my IUC number is 2028989347

  8. Godswill

    i did my sub but the stations are not coming up
    iuc 4613590346

  9. Akinwumi micheal

    I nade payment for 1900 on the 26/08/2017 and Its not showing, pelase Kindly assist. Here is my iuc no 2005099767

  10. kisakye

    If i pay my gotv before its done will it show wen it is done or i ve to wait for it to get done then i pay. In otherwards can i pay before my subscription is done

  11. Adekunle

    please help to activate and clear the E16 error code on my decoder. av tried all the available methods and yet nothing is showing just the annoying E16. I made a payment of 2k
    4613629449( Nigeria)

  12. Lawrence

    I made payment of 1,350 for Gotv value via GT internet banking yesterday; 21/08/17 and up till now, it is not working. Kindly assist please. My IUC number is; 4601814233

  13. Ipalibo

    Paid 2200 in the hope of having my Gotv 1900 package come up. Yet no signals. I’ve sent the RESET 4613111783 to 4688, but it’s still a no-show. Kindly please help. I paid in 1800, then on realising it should have been 1900, I did another Payment of 400. There’s no 1900 on the outdated umobile app I have on my phone. The new app refused to upload to my phone

  14. Oladipo olatunde

    Hello Please am totally confused about your sales, i paid for the renewal of my gotv yesterday via quick teller still its not working till now, my iuc number is 4613035780

  15. akinwale sikiru

    I made my subscription this morning but it wasn’t showing anything yet,my ICU number is 4613295615.

  16. Risikat Anifowoshe

    pls I just subscribe on my gotv with 1900 but nothing is showing yet and have call the customer care tired this is my iuc number 2009399107

  17. ogundolie babatunde

    please i just made a payment of 1,900 naira via my access mobile application and 2000 naira was deducted and nothing is showing up till now.. please help me . here is my iuc number 4613885520. thanks

  18. lateef yinka

    i pay my gotv earlier this moring but it has not come up,so please i need assistance on this one 4623363238

  19. lateef yinka

    I make my gotv payment earlier today till this evening its has not come up pleases i need assistance please 4623363238

  20. Happiness

    I made payment since yesterday 1800 but is not showing pls assist my iuc number 2028861263 21/07/2017

  21. Adams

    Pls I make payment yesterday evening 1250 till now nothing was showing iuc no 2019513661

  22. Chinelo

    I made payment via quickteller yet nothing is showing,my uic no is 4601769825,thanks

  23. Salami jamiu o

    Good and God bless please I made payment of 1800 through my mobile banking since yesterday my decoder couldnt find network please help me my iuc is 4622474693

  24. Nelson Mgeni

    I paid earlier today, but haven’t been activated, yet. Please help. IUC number : 4623933527

  25. Aminu kago

    I made payment of my gotv true my fidelity bank account they charge me #2020 still yet nothing is showing here is my iuc no, {2017086928} my name AMINU KAGO pls am waitin for u people thanks. 28/06/2017

  26. Chipiliro chione

    I have made payment yesterday inMalawi but E16 is still showing. Please assist my IUC number is 4624129674

  27. adebayo

    made payment of 3100 on the 06 14 2007 nothing is showing up till now kimdly pls help me out iuc number .. 2009430801

  28. senbadejo Olawale

    I made a payment for gotv lite obut it is not showing.please I don’t know how to go about it, made I need to change banquet or not, please help me, this is my iuc no 4622506632,fone is 08052157711,I did the subscription on 14 June 2017.please help as soon as possible

    1. senbadejo Olawale

      I paid 1250

  29. mr peter

    Mr peter „i real payment to my GoTv is not work pls us.IUC number 2017435568

  30. Tolu Awodele

    I subscribed to my gotv 1350 through my bank app on the 8-06-17 my iuc number is 2021897247 and my govt is not yet working pls do something about it

  31. Emma

    Please help and check my go TV account I made a payment on Saturday 3/6/2017 but is not showing please I need help.

  32. Emma

    Please I made a payment of #1250 on Saturday 3/6/2017 with my mobile banking and it has not been showed please what do I do,my iuc number is 2029159941

  33. Glory

    please i made a payment of 1350 on saturday with my access bank online app and its still showing E16.. here is my iuc no 2029079183

  34. Glory

    Good morning, i made a payment of 1350 on saturday evening with Access bank app, and uptil now its still showing E16. here is my Iuc NO 2029079183

  35. emeka ogu

    Good evening gotv
    I made a transfer from my firstbank account for subscribing my decoder, on 27/05/17 about 20:35 hours uptil now the channels has not come up.
    These is my IUC: 4622741448.Thanks

  36. Fatai

    Good p.m admin…pls help me reset my gotv decoder. I recharge #1250 but not showing yet..iuc number is 2028863334. Thanks in anticipation

  37. Adekemi Akinkunmi

    I have subscribed since May 24th and all the channels are not showing I was in a Gotv office yesterday I complain but is still the same pls do something about it. 4623220774

  38. Ify karen

    I made payment for gotv plus yesterday 25-05-2017 but its not showing the channels..pls this is my iuc number 4613389055.thanks

  39. Charles festus

    I recharge on Saturday 13th may 2017 but the GOtv just stop showing now pls Kindly reactivate it for us.here is my IUC no 2016107104

  40. Charles festus

    I recharge on Saturday 13th may 2017 but the GOtv just stop showing now pls Kinsly reactivate it for us.here is my IUC no 2016107104

  41. MR OGALA CHIBUIKE

    Good morning Team,
    I renewed my subscription of N1900 on the 12-05-2017but cannot access any channel.
    kindly assist to resolve-IUC 4613443317
    Moreso, we misplaced our decoder CARD,how can you be of assistance.
    Thank you
    MR OGALA CHIBUIKE

  42. Mr, Ogaga Efe

    Pls, admin i made payment of #1800 on the 04/05/2017 & it’s not showing pls admin help IUC Number is 4601502705 tnks for your assistance.

  43. Abiola. A

    pls i made payment and still not working IUC number 2020875265

  44. Temitope Johnson

    Am temitope Johnson i made payment of 1800 on Monday and its not loading, please kindly assist. Here is my iuc number 4623175106.

  45. Fashoro abiola olufunke

    I subscribed on 28th of April as at 7:43pm through my diamond account and nothing is showing up till now my IUC number is 2017097004

    1. Ogbemudia Igho

      I made payment on 9/5/17 using zenith mobile code.when I checked the money online it is reflecting in my account but am finding it difficult to change a package and subscribe. I was initially using gotv plus package I want to change it to gotv lite package how do I go about this pls.1UC 4613565918

  46. ayoade

    made payment for IuC 2019530864 not displaying since 3 days ago

  47. Nkiru

    Please help me so something. Iuc-2015979527. Recharge on 18/4/17. Nothing is showing.

  48. usman aishat

    I did account transfer on 18th April 2017 and its still not showing any channels. IUC 4620973884

    1. Fashoro abiola olufunke

      I subscribed on the 28th of April as at 7:43pm through my diamond account and nothing is showing up till now my IUC number is 2017097004

  49. akintiibe

    i’ve made payment now going to 2 weeks but still showing E16 error..and the money had been deducted from my acc…first bank QUICK TELLER
    ..
    my IUC NO:4622451853

  50. Andu kafayat

    I paid on Tuesday and it’s nt showing up till now IUC no 2019234013

  51. Joseph

    made payment through diamond bank and e16 is still on,my iuc number is :4620921656

  52. Chris Ossai

    I just paid my gotv subscription and its not showing my iuc no.is 4613616000

  53. sola alabi

    Sola with IUC number 4613667601 made a payment of 1800 on the friday 31st march 2017 after a call was made to me by gotv that petrol promo was on and that i will automatically be credited with N500 recharge. Up till now, No recharge was credited to me and some stations were even not showing especially africa magic. Pls get something done asap

    1. sola alabi

      something similar happened in Dec 2016 that i would get bottle of vegetable oil after a timely subscription, but nothing was given

  54. onyema john

    Hello i paid today still nothing showing IUC number 4613341476

  55. STEPHEN

    4601849425 STEPHEN by name.I subscribed yesterday 01/04/2017 but still experiencing e16. pls, help me to fixed it.

  56. Eneh roseline

    my iuc 4622575585 i paid since three days ago until now my gotv have not be activated

    1. Stanley

      Good morning I paid my gotv yesterday and now it stop showing please I need it to be working

  57. Ndidi onwuka

    Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  58. Franca onwuka

    Pls i recharge my gotv on 23 Feb. 2017 my iuc number is 4601818830 but it was not showing any channel till after 2 weeks of subscription even before it started showing the gotv office in kaduna ask me to come with the decoder and they work on it and having use the decoder for 2 weeks you people are telling me that my subscription has expire it fair? Whereas i am a victim of ur February system upgrading pls assist me and clear this error code on my screen else i change my mind towards ur network i beg

  59. Sharon

    I subscribed to gotv lite since last week Thursday ,my account have been debited yet no single channel showing. I have called the customer care endlessly,tried all the options available on line all to no avail. I don’t know why you have to keep calling us to subscribe when you know you are inefficient.This is my Iuc no 2022093097.

  60. Funmi praise anyanwu

    I just paid on my mobile banking for gotv 1200 and is not showing Iuc2019311095

  61. Hamzat osenat

    Pls I made payment on my Gotv yet still showing e16 error pls hlp iuc no 4613457194

  62. Dayo Adesanya

    I’ve subscribe my Gotv since 20 of gen 2017, done reset yet no channels is opening.

    IUC no: 4613381537

  63. Ojedele comfort olusola

    I made payment since last week, but I have not been able to make use of it, it is d same error code e16 my Iuc num is 4622849694 pls here me reset it.

  64. Ojedele comfort olusola

    I made payment since last week but its still showing E16 error code since last week, please abeg clear d error code.here is my Iuc number 4622849694.i made payment for 1800 through a gotv agent close to me.

  65. Mrs B

    I made payment on 09 of match in d morning up till now is showing E16 error code my account number is 4601611674 the a. Amount paid is 1800 naira

  66. ONABANJOADEBOLA

    I made payment today 5/3/2017, through my skybank App and the money was deducted from my account, and no services found pls kindly assist me out of the mess, this is my iuc number 4613837261

  67. azeez j.o

    av subscribed since 4th of March but not yet showing true my keystone bank acct,pls assist me.I U C number 2005138648 tanks

  68. Demond

    Please help Clear the Error message on my decoder I paid since 10:00am this morning but still the error is showing E16 I Sent RESET 4601578826 and no luck I even try clearing the E16 Via Online but to no avail

  69. onuoha benneth

    I paid since 15th and Uptil now is telling me my subscription has nt been paid.it came up yesterday night bt dis morning it went back to writing the same thing.is really unfair nt to enjoy wat u pay for.I have called ur customer care more than 4times bt they are nt helping atall. IUC number 2018596713.benneth from port-harcourt

  70. Yemzie

    I made a 1800 payment for my gotv and it is still showing error code or upgrade gotv bouquet. I tried resetting it online and through sms. Can Some one help me out

  71. Abaniwonda Adeleke

    Kindly help me to activate my Gotv plus with IUC no 2009565986. I hv subscribed for some hours now but not working yet

  72. Alimi Mistura

    I made payment of #1,800 on 19th of February 2017 but it’s still showing error16 despite the fact that i have done everything neccesary. So, kindly help. My IUC number is 2020786836.
    Thank you.

  73. Anuku favour

    I recharged my gotv today up till now is not working Iuc 2022257872

  74. Eddie

    I bought gotv yesterday and it wasn’t showing the channel when I got home… it was showing this….. E017-0: the decoder is not enabled for this channel please contact the Gotv call centre for assistance… please what should I do

  75. Olanite

    I have made payment since 7th Feb 2017 but, have no access or activation till now!!!!! Please , do something now.IUC:2020865323.

  76. Afolabi Anthony

    I subscribed four days ago up till now it’s not showing old kindly help my iuc number is 2016054021

  77. ifeadikachukw

    I just bought a gotv decoder of #7900 and it has not been activa

  78. christian ugwuegbulem

    Please i made payment of #1800 on 31st january 2017 but until now is showing e-16 error payment expired. My iuc is 4613443735
    Kindly assist

  79. Omojola Olusola Ayokunle

    I made payment since on the 26 of January 2017 up till now its not working, all it shows it E16.Please kindly help, my IUC 2021850204. Thanks

  80. Omojola Olusola Ayokunle

    I subscribed since on the 26 of January 2017 up till now is not working,all it shows is E16, my iuc 2021850204. kindly help me out, its furstrating.Thanks

  81. Oluwasheyi

    Pls I have subscribe my gotv since yesterday night, and up till now he haven’t show, Pls help me solve the problem,,,, my iuc no 2021790770

  82. joel

    I subscribed and it’s not working yet. I’ll appreciate if you help
    Please my iuc number is 2004409131

    Thanks

    1. akintiibe

      have made payment now going to 2 weeks…but still showing E16 error…my IUC no…4622451853…incase u can help

  83. Ajileye J.

    I have paid a month subscription for Gotv(1200) and was debited in my uba account. Its now four days, I can’t access any channels. Calls to customer care do not connect endlessly. I am sick and tired of this Gotv. Its so frustrating. Vendors beside first bank ojok, ibadan claim they can’t help. What will I do pls. My IUC no is 2018894686.
    From Ibadan.

    1. Ajileye J.

      My payment was done on the 19th Jan, 2017. Via U-mobile…uba acct. Today is 23rd Jan, 2017. Yet I can’t access. any channels.
      IUC is 2018894686. I have sent Reset ‘my IUC’ to 4688, I have visited gotv eazy self service to input details and captcha all has failed countless times. Pls help resolve this because its so annoying. Thanks.

      1. Ajileye J.

        Equally I have called customer care line. It either didn’t connect or when it connected once the computer was doing adverts for close to an hour without any response from customer care unit. Its so disappointing. My IUC is 2018894686. Pls do something pls

  84. Irefin Joshua Rotimi

    I subscribed for my gotv (gotv plus) yesterday 19th January, 2017. uptill this moment it has not been activated and the sum of #1,900 has been deducted already from my account (GTB internet banking) Quick Teller. my IUC number is 4613736258. Kindly assist. Regards.

  85. Okey

    I paid for my gotv since morning through my diamond mobile app and uptill now, its still showing me scrambled channels, pls help me out, my iuche no is 4622621315

  86. peter

    I subscribed my gotv last night ND I have bin debited for the transaction but its not working. IUC 4613221746

  87. SANI MALAN

    I made payement for my Gotv 1200 naira today around 6 PM please assist me to reset my best tv.Here is my IUC Number 4601485395.Thank you in advance for kindness

  88. Adebayo Ogunbade olagoke

    Have pay since 4pm and is not showing this is my ius 4601893052.pls help me out

  89. Michael

    Hello gudafternoon my name is michael I have made payment of #1800 naira but my gotv has not been activated my iuc no is 2009553449

  90. michael

    hello gudafternoon this mr michael i paid #1800 for my gotv subscription but till now my gotv has not been activated my iuc no is 2009553449 thank you

  91. Ogbozor kenechukwu

    I payed for my gotv since 9am through Mobile app but nothing is showing..my iuc number is 4601830928.

  92. Akinjide ER

    I have paid since two days ago for 2month subscription from my first bank account in which I received the receipt of the payment from 20220.My IUC number is:2019361881.All effort to access the channels prove abortive, please bail me out

  93. eneh nkiru

    I subscribed using first bank first mobile, I only received REF number,up till now my Gotv have not be activated.please an answer is needed.

  94. Alausa

    made payment on nov 28 2016 and some channels are not showing plz help me to rectify it my icu num x 4613746969

  95. udeh imelda

    I made online payment of 1800 around 5:30pm today but still not showing am not happy with the services. my iuc number 2022175422 please rectify this problem. Thanks

  96. owoyemi Matthew

    I have made a payment of 1200 on 17th of Octobe d activation was working but as at yesterday is not working. My iuc no,2022210733 what happen?

  97. emomotimi newman

    i made payment of 600 yesterday 17 of October the channel came up and this morning non of the channel is on pls help me. my iuc is 2028708876

  98. franca

    Hello I made payment of 1800 yesterday 27 September till now my decoder is still not activated ,honestly am not
    happy with your services.

  99. ademoye

    av subscribe but only few channels are displaying..pls help reset especially events and kunfu..my iuc no is 4613795323

  100. ademoye

    av subscribe but only few channels are there pls help us to reset (expecially events and kunfu).

  101. funmi

    I have paid since last night I have not seen any channel pls help.
    My iuc no is 4613272282

  102. Gideon

    I relocated from minna to Nnewi with my gotv and installed it and I subscribed on 10 of sept but since then I can’t get access to it,its been telling me after scanning no channel found E32-42 error that I should press OK for signal information I did so but the quality and strength is 0% what do I do my IUC number is 2022154352

  103. Philip Friday

    Please my gotv is just displaying only two free stations and am on subscription. I don’t know what to do. My IUC num is 4613029359

  104. John

    I made payment on the 10th .my gotv is nt connected.my Iuc num is 2020732351

  105. ADEKANBI

    I made payment since 8 September and up till now my account has not been activated and i have been trying all available means to connect but no avail.pls govt kindly connect my me o.my iuc number is 2019345262

  106. Taofeek

    have pay since yesterday night I cannot watching anything why.

  107. Edet, Nkereuwem

    I have made payment and cannot clear the error code. All the options I have applied but still the error is still not cleared, please what should I do next cos my children are disturbing me

    1. If it takes longer than 24hours and the reset code does not restore viewing then do contact gotv.

      1. Mrs B

        I made payment since 09/3/17
        Till now is showing E16 error code my iuc number is 4601611674. Kindly reset it.
        Amount paid is 1800 through FCMB tranafer

  108. Davido kaburuk

    How do I clear E16 or E32 after I had made payment . My iuc number is 4613424951.Davido.kaburuk. From jos

    1. AJEGBA

      Made payment for 1800 on the 10 01 2017 and its not showing, please kindly assist. Here is my iuc number…2018864993

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