How to Reset GOTV after Payment

How to Reset GOTV after Payment

The information here will guide you on how to get your GOTV activated once you have made payment. The activation should occur automatically after you have made payment, but there are times some forms of manual reset may be required if the automatic one does not take place.


It is now possible to make payment for your GOTV subscription via GTBank. This is a new introduction by GOTV, which was never part of the payment or activation methods before.

There are three ways to activate your GOTV manually. You can do it via text message, you get it activated online and you can do it using your phone.

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Text message activation process

  • Send ‘reset Your GOTV account number to this number, 4688 and that is all

Online activation

  • Visit Eazy GOTV via your internet-enabled mobile device
  • Log into your GOTV account with your account number and surname
  • Click on the dialogue box “Clear your error”
  • Clear the E16 error
  • Click on “Reset device now” tab’ and this will reset your GOTV decoder.

Phone activation

  • Dial *423# on any network
  • A prompt request will come up. It reads “Assistance from Customer Care”
  • You can then speak with the customer service representative
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The activation should occur after any of the above process. If your subscription does not get activated, you can visit GOTV’s official twitter or Facebook page and ask them to reset the decoder for you. Your GOTV account number must be made available when making this request.

If none of the above methods work, you can call their customer care numbers to get the decoder activated.  The customer care number is 08039044688.

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Add a Comment
  1. Irefin Joshua Rotimi

    I subscribed for my gotv (gotv plus) yesterday 19th January, 2017. uptill this moment it has not been activated and the sum of #1,900 has been deducted already from my account (GTB internet banking) Quick Teller. my IUC number is 4613736258. Kindly assist. Regards.

  2. Okey

    I paid for my gotv since morning through my diamond mobile app and uptill now, its still showing me scrambled channels, pls help me out, my iuche no is 4622621315

  3. peter

    I subscribed my gotv last night ND I have bin debited for the transaction but its not working. IUC 4613221746


    I made payement for my Gotv 1200 naira today around 6 PM please assist me to reset my best tv.Here is my IUC Number 4601485395.Thank you in advance for kindness

  5. Adebayo Ogunbade olagoke

    Have pay since 4pm and is not showing this is my ius 4601893052.pls help me out

  6. Michael

    Hello gudafternoon my name is michael I have made payment of #1800 naira but my gotv has not been activated my iuc no is 2009553449

  7. michael

    hello gudafternoon this mr michael i paid #1800 for my gotv subscription but till now my gotv has not been activated my iuc no is 2009553449 thank you

  8. Ogbozor kenechukwu

    I payed for my gotv since 9am through Mobile app but nothing is iuc number is 4601830928.

  9. Akinjide ER

    I have paid since two days ago for 2month subscription from my first bank account in which I received the receipt of the payment from 20220.My IUC number is:2019361881.All effort to access the channels prove abortive, please bail me out

  10. eneh nkiru

    I subscribed using first bank first mobile, I only received REF number,up till now my Gotv have not be activated.please an answer is needed.

  11. Alausa

    made payment on nov 28 2016 and some channels are not showing plz help me to rectify it my icu num x 4613746969

  12. udeh imelda

    I made online payment of 1800 around 5:30pm today but still not showing am not happy with the services. my iuc number 2022175422 please rectify this problem. Thanks

  13. owoyemi Matthew

    I have made a payment of 1200 on 17th of Octobe d activation was working but as at yesterday is not working. My iuc no,2022210733 what happen?

  14. emomotimi newman

    i made payment of 600 yesterday 17 of October the channel came up and this morning non of the channel is on pls help me. my iuc is 2028708876

  15. franca

    Hello I made payment of 1800 yesterday 27 September till now my decoder is still not activated ,honestly am not
    happy with your services.

  16. ademoye

    av subscribe but only few channels are displaying..pls help reset especially events and iuc no is 4613795323

  17. ademoye

    av subscribe but only few channels are there pls help us to reset (expecially events and kunfu).

  18. funmi

    I have paid since last night I have not seen any channel pls help.
    My iuc no is 4613272282

  19. Gideon

    I relocated from minna to Nnewi with my gotv and installed it and I subscribed on 10 of sept but since then I can’t get access to it,its been telling me after scanning no channel found E32-42 error that I should press OK for signal information I did so but the quality and strength is 0% what do I do my IUC number is 2022154352

  20. Philip Friday

    Please my gotv is just displaying only two free stations and am on subscription. I don’t know what to do. My IUC num is 4613029359

  21. John

    I made payment on the 10th .my gotv is nt Iuc num is 2020732351


    I made payment since 8 September and up till now my account has not been activated and i have been trying all available means to connect but no avail.pls govt kindly connect my me iuc number is 2019345262

  23. Taofeek

    have pay since yesterday night I cannot watching anything why.

  24. Edet, Nkereuwem

    I have made payment and cannot clear the error code. All the options I have applied but still the error is still not cleared, please what should I do next cos my children are disturbing me

    1. If it takes longer than 24hours and the reset code does not restore viewing then do contact gotv.

  25. Davido kaburuk

    How do I clear E16 or E32 after I had made payment . My iuc number is 4613424951.Davido.kaburuk. From jos

    1. AJEGBA

      Made payment for 1800 on the 10 01 2017 and its not showing, please kindly assist. Here is my iuc number…2018864993

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