Do you bank with Access Bank or are planning to start banking with them? Are you one of Access Bank’s esteemed customers yet do not have an idea on how to communicate with the customer care section? If your answer to any of these questions is yes, then you are reading the right article.
It can be frustrating when you have a challenge with your account or you have a question to ask about your bank’s services and there is no way to connect with the customer service department. Many of us have had terrible experiences when you call the customer care lines and end up exhausting airtime before any response.
Access Bank took notice of this challenge and decided to fix it permanently. They have worked on their customer care services and invented a new way of communicating the department. This new method is known as Access Bank Live Chat Online. This method takes advantage of the technology age and online space. It is a great way for people who are conversant with the online space to make contact with the customer care department to make complaints and inquiries.
Access Bank Live Chat Online: How to Gain Access
Before discussing the Access Bank Live Chat Online, let’s shed some light about the provider of this service, Access Bank.
A little about Access Bank Plc.
Access Bank has grown over the years to become one of the leading banks, in size and services, in Nigeria and on the continent of Africa. Initially, the bank was established to focus on corporate banking. A need for more banks to be involved in personal and business banking saw the bank restructure its services. in 2012, Access Bank, which is a part of the Access Bank Group, began offering personal and business banking services.
Shortly after this, the bank became one of the five largest banks in Nigeria and among the largest in Africa as well. The bank continued to strive for excellence, birthing service after service to make banking easier for its esteemed customers while attracting several new customers.
To expand its reach, the bank merged with Diamond Bank on April 1, 2019. This merger resulted in producing the largest bank on the African continent. To herald to the rest of the world that it was again transformed and was ready to begin a new phase in banking, the bank launched a new logo.
What problems are solved by the Access Bank Online Chat and Customer Care Number?
Every bank, in fact, every reputable organization that offers products and services, have a customer service department. The reason for this is to provide an avenue for customers to make inquiries about their products and services and submit complains when they are aggrieved. It is a measure that is taken to enable the organization to know how its teeming customers feel through a feedback system. This way, necessary adjustments can be made.
Access Bank understands this need and so it developed an efficient system known as the Access bank Online Chat to add to its Customer Care Numbers for better communication with clients. The chat platform is available 24/7 to customers and prospective customers. The following problems are looked into and solved by the facility:
- Information on products and services offered by Access Bank.
- Account balance inquiry
- Card transaction issues
- ATM card block request
- Online banking inquiries
- Resetting online banking password
- Stop cheque instruction
- Card PIN re-issue request
- Statement of account request
- Every kind of complains that spans across all products and services offered by Access Bank.
Access Bank Online Chat
The first thing to know about this service is that it is majorly open to individuals who are mostly on the online space. Online here, as expected, implies being hosted on the internet. This simply means that to make use of this facility you must be connected to the internet.
The service is available every time of the day, seven days a week. A lot of customers who have made use of this facility have seen it as a cheaper way of reaching Access Bank Customer care agents. This is because rather than using up all your airtime waiting for a customer care agent to respond to you, you can simply chat away while doing other things.
The question that begs to be answered is how do you gain access to the Access bank Online Chat?
It is quite simple and straightforward. Follow the simple steps outlined below and you will be all set to start your chat.
- To begin your Access Bank Online Chat live with an Access Bank Customer Care agent, click here.
- If you are more conversant with Twitter, then you can visit the bank’s Twitter handle, @accessbank_help, to make your complaints or inquiries.
- You can also visit Access Bank’s Facebook page to drop your comments and they will be responded to almost immediately.
- Finally, you can send a mail to contactcentre@accessbankplc.com.
Can you see that gaining access to the Access Bank Online Chat is very simple? This article must have been helpful in helping you understand more about this topic. If it has, then drop your comments in the comment section.