Access Bank Plc is also known as Access Bank. The bank is a multinational commercial bank, and it is one of the banks licensed by the Central Bank of Nigeria in the country.
In this post, we take a look at how you can reach the customer care department of Access Bank but first let’s take a look at the profile of the bank.
Access Bank Nigeria Customer Care Contacts
Access Bank began initially as a corporate bank but later delved into personal and business banking in 2012. Over the years, the bank has grown to become one of the five largest banks in Nigeria in terms of assets, loans, deposits and branch network. The headquarters of Access bank is located in Lagos. As of December 2015, it was revealed that Access Bank had an asset base in excess of US$12.2 billion.
The history of Access Bank can be traced to 1989 when it received its license from the Central Bank of Nigeria in 1989 and listed on the Nigerian Stock Exchange in 1998. In 2002, the bank was taken over by anew management led by AigbojeAig-Imoukhuede and Herbert Wigwe.
Since 2002, Access Bank has gone on acquisition spree acquiring the likes of Marina Bank, Capital Bank, Intercontinental Bank and Diamond Bank.
In 2005, Access Bank acquired Marina Bank and Capital Bank while in 2008; the bank acquired 88% of the shares of Omnifinance Bank. In 2002, it acquired 90% of Banque Privée du Congo.
In 2011, Intercontinental Bank was acquired by Access Bank when it recapitalized the bank and acquired a 75% majority interest in its stock.
In December 2018, Diamond Bank merged with Access Bank and the process is expected to be completed in 2019.
Now that you know a little about Access Bank, let’s find out the necessary information you need to have when contacting the customer care department of the bank.
Generally, if you have enquiries you can either get call the Access Bank customer care number or use the Access Bank online chat.
As expected, Access Bank customer care number is available to its customers 24/7 and there are competent agents ready to solve all customer complaints.
Some of the problems you can solve by getting in touch with the Access Bank Customer Care Department include information the bank’s products and services, account balance enquiry, card transaction issues, ATM card block request, online banking enquiries, online banking password reset, stop cheque instruction, card pin re-issue request, statement of account request and all complaints spanning across all Access Bank products and services.
The Access Bank Customer Care Number Lines are included below:
- +234 1- 2712005-7
- +234 1- 2802500
These numbers are not toll-free so you will have to use your airtime to make the complaint. If you don’t find this economical, you can contact the bank online via live chat instead of making calls to them.
If you are on Twitter, you can send your complaints to the bank’s Twitter handle @accessbank_help. And if you decided to use Facebook, you can drop comments or message on the Access Bank Plc Page.
Alternatively, you can send complaints in an email to firstname.lastname@example.org