GTBank is one of the biggest commercial banks in Nigeria. It is officially known as Guaranty Trust Bank Plc. and it has a very strong customer care service. One of the biggest problems Nigerians face with banking is gaining access to customer care personnel.
GTBank Live Chat: How to Gain Access
GTBank has looked into this problem and has been able to create several platforms where customers can connect with the customer care personnel. In fact, some people consider their customer care department as their selling point.
If you are reading this then my guess is that you want to know about GTBank Live Chat. In this article you will not just learn about Live Chat, you will learn about other GTBank customer care platforms.
About GTBank Plc.
Before discussing the GTBank Live Chat and customer care platforms it is wise to learn a little about the bank. The bank is officially registered as Guaranty Trust Bank Plc. It acquired its license to operate banking services in 1990. The bank began operations in 1991.
Since its establishment, the bank has introduced several innovations to improve the overall banking sector in Nigeria. Some of these include online banking, SMS banking, naira denominated MasterCard, etc. GTBank became the biggest bank in Nigeria by Market capitalization in 2011. The bank currently has over 10,000 employees spread around the different branches within and outside Nigeria.
GTBank Customer Care Contacts
The bank has set up several methods through which their esteemed customers can reach the customer care department. The customers can use these platforms to make inquiries, submit complaints, or in the event of any emergency regarding their accounts.
These measures have made life easy for their customers such that they do not have to make their way to the bank’s branches to make complaints. The customer care services can be accessed through mobile devices and computer systems. There are also contact them via their social media accounts.
Just in case you do not have access to the internet you can still reach them through their contact numbers. Finally, you can also enjoy the customer care services via the GTBank Live Chat platform. Now that you have this information, let’s look through the different platforms and how you can gain access to them.
GTBank Live Chat
To get access to the Live Chat platform you need to get on the Guaranty Trust Bank website. Find the website details below:
- Website: gtbank.com/
- Customer Service Page: gtbank.com/help-centre
Just check the bottom right corner and you will see the chat button. Click on it and you can begin chatting with any of the available GTBank help agents. The steps are summarized below:
- Visit gtbank website.
- Check the bottom-left corner of the page and click on the button that says “We are online. Chat with us.”
- Put in your name or email address and phone number.
- Choose the type of service that you need them to assist you with.
- Type your inquiry, request, complaints, or suggestion into the message box.
- Click the Start Chatting button.
Within a few minutes, one of the help agents should respond to your message and you can continue chatting.
GTBank Customer Care Department email addresses
You can easily send in your complaint or inquiry via email. The only challenge is that it takes between 10 to 24 hours to get a response. For this reason, most people will rather not use the service. Just in case you prefer this option you can send your mail to the following email addresses:
- Email for Enquiries: firstname.lastname@example.org.
- Email for Complaints: email@example.com.
GTBank Customer Care Phone Numbers
The customer care phone numbers are available every day of the week, 24 hours daily. This implies there is always someone on the other end to receive your call and respond to your inquiries or complaints. For most people, this is the fastest way to reach out to the bank’s customer care department. You can call any of these numbers to submit complaints or inquiries:
- Gt Connect: 08039003900.
- Gtb Connect: 0700482666328.
- Gtbank Connect: 08029002900.
- Gt Bank Connect: 234-1-4480000.
The following instructions will lead you on how to access the customer service via your mobile phone:
- Call any of the above-listed numbers to speak with a help agent.
- Press 1 if you have your internet or mobile banking login details.
- If you don’t have those details simply select 2 and then 0. You will be connected to a help agent immediately.
GTBank Social Media accounts
If you are always online then this might be the fastest way to reach the GTBank customer care team to lay complaints and submit inquiries. The customer care services respond almost immediately via these platforms. Their Facebook and Twitter handles are stated below:
- Facebook: facebook.com/gtbank.
- Twitter: twitter.com/gtbank_help.
In conclusion, GTBank Live Chat helps you solve issues relating to:
- Online banking inquiries.
- ATM card block request.
- Card transaction issues.
- Card PIN re-issue request.
- Statement of account request.
- Cheque book request.
- 737 Mobile Code.
- Inquiries for Non-Resident Nigerian Services.
- Bill Payment.
- Funds Transfer.
- Dispense Error.
- Account balance inquiry.
- Dormant account reactivation.
- Account reactivation.
There you have it, the information about GTBank Live Chat and how you can gain access to it. You have also been provided some extra information about the bank’s customer care services and how to gain access to them.