Ecobank Nigeria Customer Care Contacts

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Ecobank Nigeria is one of the major commercial banks licensed by the Central Bank of Nigeria. The bank is a member of Ecobank, the leading independent pan-African bank, headquartered in Lomé, Togo, with affiliates in West, Central and East Africa.

Ecobank Nigeria Customer Care Contacts

Ecobank Nigeria Customer Care Contacts

Founded in 1985, Ecobank has grown to a network of over 1,000 branches, employing over 10,000 people, with offices in 32 countries including Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, the Republic of Congo, the Democratic Republic of Congo, Côte d’Ivoire, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Liberia, Mali, Malawi, Niger, Nigeria, Rwanda, Sao Tome, Senegal, Sierra Leone, Togo, Uganda, Zambia and Zimbabwe. The bank also maintains a banking subsidiary in Paris and representative offices in Johannesburg, Dubai and London.

The bank began operations in 1986 and has evolved since then to become a universal bank, providing wholesale, retail, corporate, investment and transaction banking services to its customers in the Nigerian market.

Primarily, Ecobank is divided into three major divisions in terms of operations:

  • Retail Banking
  • Wholesale Banking and
  • Treasury & Financial Institutions

The bank also provides capital markets and investment banking services. In 2011, Ecobank Nigeria acquired 100% of the shareholding in Oceanic Bank, creating the expanded Ecobank Nigeria Plc.

If you have enquiries concerning Ecobank or about their products and services, you can contact the Ecobank customer care number or use the Ecobank customer care live chat.

The Ecobank customer care number line is available to its customers 24/7 and they have competent agents ready to solve all customer complaints. There is also the bank’s live chat platform which is also available 24/7

You can resolve most of your customer-related issues on this platform. We have provided you with a list of issues that can be resolved either on the Ecobank customer care number and live chat platforms

  • Account balance enquiry
  • Account reactivation
  • All complaints with reference to the bank’s products and services.
  • ATM card block request
  • Card PIN re-issue request
  • Card transaction issues
  • Cheque book request
  • Dormant account reactivation
  • General Account issues
  • Information on Ecobank products and services.
  • Online banking enquiries
  • Online banking password reset
  • Statement of account request
  • Stop cheque instruction
  • Escalate issues that were unsolved on first contact to the relevant units.
  • Daily calls to PoS merchants to review machine status and reasons for low usage (issues escalated to E-Banking for follow-up).

You can reach Ecobank Customer Care Number Lines by dialling any of these numbers+2347005000000, +2348003262265; you can also chat with them on WhatsApp by adding up this number +234808760 3717.

If you prefer to use online platform and you think the customer care lines are not economical since they aren’t toll-free, you can reach out to the bank by using their social media platforms or via email.

If you are on Twitter, you can direct all complaints to their Twitter handle @groupecobank. And if you want to use Facebook, you can drop your comments or message to Ecobank Page.

For email complaints, send all enquiries to engcontactcentre@ecobank.

 

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