Diamond Bank Plc is one of the prominent banks in Nigeria. It was acquired by Access Bank Plc in December 2018.
Prior to its acquisition, the Bank was said to be one of the fastest growing retail banks in the country.
In this post, we have provided the necessary information you need if you’re looking to contact the customer care service of Diamond Bank but first let’s take a look at the profile of the bank.
Diamond Bank Customer Care Service & Contact Details
Diamond Bank Plc began operating on the 21st of March, 1991. The bank had earlier been incorporated on the 20th of December, 1990.
In February 2001, Diamond Bank became a universal bank and in January 2005, following a highly successful private placement share offer which substantially raised the Bank’s equity base, Diamond Bank became a public limited company.
Diamond Bank uses a retail-led strategy which makes it benefit from Nigeria’s attractive fundamental macroeconomic trends, particularly in the retail market.
The bank also has a strong Corporate Banking offering that is helping to fuel growth across Nigeria through supporting businesses, redefining the country’s 21st-century economy. It serves over 150,000 businesses of varying size across diverse sectors including Corporate clients as well as MSME (Micro Small and Medium-Scale Enterprises), for which it provides value-adding banking solutions.
With a primary listing on the Nigerian Stock Exchange and GDRs on the London Stock Exchange, Diamond Bank’s footprints extend beyond Nigeria. It launched its first non-African subsidiary, Diamond Bank, UK, in 2013. As of January 2016, the bank operated over 271 branches of the group.
Diamond Bank has frequently been the partner of choice for leading international organizations such as the International Finance Corporation (IFC) and the UK’s Department for International Development (DfID), in order to deliver programmes targeting MSMEs and to promote financial inclusion.
The Carlyle Group, the global alternative asset manager, became a significant shareholder in November 2014 following its $147m investment in the Bank. This was a major milestone for Diamond Bank and a sign of confidence in the Bank’s strategy and market opportunity.
The bank customer service platform is called Diamond Care. It is a multimedia and interactive Contact Centre. The Diamond Care phone lines are available 24/7 and you can speak with us in English, Pidgin, Hausa, Igbo, and Yoruba. You can also contact us via Email, Live Chat, SMS and Social Media.
It is important that you do not write your full 16 digit credit or debit card number in any correspondence with Diamond Bank. Kindly “mask” your 16 digit card number by providing the first 6 and last 4 digits when you contact the bank (e.g. 496029******1234). You should also never disclose passwords, PINs or Online banking security codes to any third parties. Diamond Bank would never ask customers for such information by email, phone or in person.
Below are other contact details you may need depending on the nature of your complaint.
(+2347003000000 outside Nigeria)
Also, if you need to talk to a representative, you can chat with the ADA-CHATBOT.