Startimes Nigeria Customer Care Contacts

Startimes Nigeria is a popular pay TV in Nigeria. The company uses the Digital Terrestrial Television (DTT) Broadcast Technology which is also known as the Digital Video Broadcast on Terrestrial.

Startimes Nigeria Customer Care Contacts

It would be recalled that the NTA Star TV Network LTD introduced StarTimes into the Nigerian pay-TV scene. Interestingly, Startimes was the first digital TV to be introduced to the country.

StarTimesbegan in four states in the country including Lagos, Abuja, Port Harcourt, and Kano. The pay-TV became available in every state in Nigeria when the company upgraded its TV technology from the DVB-T1 to DVB-T2

If you are a prospective or current Startimes subscriber, you should keep reading because you’ll certainly find all you need to know on this page particularly how to reach out to the customer service unit of StarTimes

There are several decoder options with different prices. These include the SD decoder, the HD decoder, and the 2-in-1 combo decoder

The 2-in-1 decoder differs from the other decoder types because it combines the features of the satellite dish decoder and the direct to a home decoder. As a result, you’re using a decoder that provides multiple access and allows you to enjoy the benefits of the digital terrestrial and digital satellite television channels all in the same decoder.

These two technologies have their benefits combined into one device and these include: little or no weather interference, portability, a wide range of local channels, sharp images, strength in remote areas and high number of international channels

Overall, buying any of these decoders comes with other accessories which include a package of a 10 m outdoor antenna and a free 1 month Nova startimes package.

Also, there’s an option of the Startimes TV which comes with Startimeschannels pre-installed on the TV. You just need to subscribe monthly to enjoy your favorite Startimes channels

Now that you know how to get started, we also thought you should know the available subscription packages. They are Startimes Nova, Startimes Basic, Startimes Classic and Startimes Unique Bouquets.

If you are looking to receive assistance and service support, you can use any of these media to reach Startimes customer care agents.

1.) Phone Number

(094618888, 014618888) You can reach the Startimes customer care agents via any of the above numbers. However, these numbers are not toll-free and you will be charged at your network’s normal tariff call rate.

2.) Email Address: (

You can also reach Startimes Nigeria via email. But this isn’t a quick option. Often time, it takes hours to get a response.

3.) Social Media

Social media is the fastest contact channel at Startimes Nigeria. Typically, you will get a response in minutes. The Startimes Twitter Customer care URL is while the Startimes Facebook Customer Contact is

4.) Website

The official Startimes Nigeria website is

5.) Contact Address

You can visit their head office of Startimes in Nigeria by locating AFRIBANK House, FataiAtere Way, Oshodi, Lagos, Nigeria. You can also check the company’s website for a list of all their offices in Nigeria.


16 thoughts on “Startimes Nigeria Customer Care Contacts”

  1. Please I need a clarification on your new package, this made it 2 consecutive time I had loaded my decoder and it subscription end in just two weeks.
    Please has startime turned to 419 or what is going on .
    If they are tired of us there should tell us not to load again , and opt for another cable TV and give us back our balance.
    My scratch card number is 02110543623.
    God bless Nigeria

  2. Pls I recharge yesi my basic package on star time with a wrong card number 018316+2387 . the right card number is 01831672388. pls the error is regretted, kindly help me to reset the recharge. recharge through Union bank mobile transfer Quickteller ref no 1157900022104087. Agbaje Semiu Abiodun 08108861911

  3. I dnt understand y startimes keep taking away some channels witout replacing dem.i was watching channel 51 on startimes. Nepa took light by the time i put on the gen to cont watching the channel haf an attempt to scan it i discovered tht only 58 channel was left out of 98 channels.this is not rt.pls stop repeating programs tht v aired 5 to 10 yrs ago.upgrade

  4. Good day, please, I recharged my decoder on the 21st July, 2021. But there was a problem which I have been trying to solve for some days now. My current Smart Card Number is 01831557267, but mistakenly, I offered my previous Smart Card Number-02110325417(which I am no longer using) for recharge. I recharged with N2500(Classic Bouquet)

    MY PASSIONATE APPEAL: Please kindly transfer the N2500(Classic Bouquet) from my previous Smart Card Number- 02110325417 to my current Smart Card Number-01831557267. I am no longer using the previous smart card, I reiterate. The mx-up is highly regretted.
    Thank you for your anticipated consideration.

  5. Kindly assist I recharged on the 15th with 1700 as advertised to enable me watch the on going euro but to no avail my decoder number 01831028998… Sokari Mark… thanks

  6. Good evening, I did a monthly subscription my brother this afternoon, it should load immediately and up till now it is not showing…. He as really been distrubing me…
    Please help me recharge the cable
    Username Adekoya Daniel

  7. I subscribed for my startimes 2,200 for one month on 15th April, 2020, today April 28th its already saying that my subscription has expired. Giving just 2weeks, pls what is going on. My Smartcard No. 01831186491

  8. I loaded my startimes on December 10 with 1300 for basic package but yesterday I couldn’t allow to watch my package. When I checked the reason I noticed that my account was dormat

  9. Plz we loaded our start time on wesday with basic package but they did not subricrbe basic for us and we pay 1800 for the package plz help us to chek an correct it this is our decorder number 0214698246

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