First Bank Nigeria Customer Care Contact

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Businesses know the level of customer loyalty has a lot to do with the performance of their customer care representative. As for customers, it is only when they have issues or complaints that they remember a business actually has a customer care representative.

 

First Bank Nigeria runs a comprehensive customer care system via the FirstContact platform (launched in 2009) which has since then been digitally optimized to better serve a mobile, fast track audience.

 

FirstContact runs 24/7 and caters to customers in not only English, but also Pidgin, Igbo, Hausa and Yoruba. The service also has an Interactive Voice Response feature that guides callers on how to check account balance, make transfers, pay bills and other mobile banking services.

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First Bank Nigeria Customer Care Contact

 

While FirstContact could be seen as a marketing attempt, it was also setup to satisfy the legal requirements of BSI ISO 10002:2004 – Customer Satisfaction – Guidelines for complaints handling in business organisations. So, FirstBank actually owes you a duty of care.

 

If you’ve been searching the Universe for First Bank Nigeria Customer Care Contact, now, your search ends. We’ll provide you with the correct and updated information on their address, phone number, website and email for easy access via which ever means is convenient for you. This information will especially be valuable for those in diaspora.

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FirstContact (First Bank Nigeria Customer Care Contact):
Address:
Samuel Asabia House
35 Marina
P.O. Box 5216,
Lagos,
Nigeria.

Phone :
+234 700 34778 2668228
+234 708 062 5000
+234 1 448 5500

SMS Short Code :
30012

Website:
https://www.firstbanknigeria.com

Email:
firstcontact@firstbanknigeria. com

Online Contact Form:
https://www.firstbanknigeria.com/contact-us/contact-form/

Social Media:
Facebook: https://www.facebook.com/firstbankofnigeria
Twitter: @firstbankngr

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62 Comments

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  1. Bala Ali Baba

    I just receive an SMS that my account,ATM is locked due to date of birth change.
    My birth day as far BVN registration is 18/01/1966.Account no is ******9910
    Please make the necessary rectification.Thank you.

  2. Chiemeka Nestor

    ATM here in Kenya debited my account without paying me yesterday being Sunday on my First bank master card. My account name is Chiemeka Nestor Chibueze and number is 3027469881.
    Please kindly assist me for the cash to be reversed back into my account,
    Waiting in anticipation,Thank you

  3. Okai Godwin

    I transferred money with firstbank shortcode, the transfer didn’t go but I was debited. the first one was firstbank(10000) and second one access bank(5000)

  4. kassam

    i was to order a suit on konga.com but the transaction was not successful, to my dismay the account was debited. i placed a complain in the bank nearest to me, i was assured of the reversal within 24 hours but this has been two weeks and nothing has been done. my plans are almost shattered by this lopsided service.

  5. Jeje Jameson oluwole

    Good evening, Your officials promised that my account will be activated three times now after meeting all the requirements as per VBN. Wahala.I believe that an organisation like yours should be an epitome of sincerity and integrity.Till now l do not have access to the account. It is ……

  6. Venerable Cyril C. B.Okorie

    Forthe past 5months, I have not been receiving your sms alert on my phone.I have filled all necessary forms at your Nkwerre branchfor the past one month. Pls what is wrong because I am not happy. My A/C no:3001391777.Thanks. Venerable Cyril C.B. Okorie. Please Answer me

  7. Venerable Cyril C. B.Okorie

    Forthe past 5months, I have not been receiving your sms alert on my phone.I have filled all necessary forms at your Nkwerre branchfor the past one month. Pls what is wrong because I am not happy. My A/C no:3001391777.Thanks. Venerable Cyril C.B. Okorie

  8. Adubi Christiana Alake

    Good day, please i went to an POS belonging to Access bank to make a withdraw of Twenty thousand (20,000.00) from my First bank account number 3027549622. the POS didnt pay me but i was debited,at about some minute after 1pm today being 27th February 2018. the trasaction took place at Sabogidda-Ora Owan West L.G.A of Edo State, please kindly use your good office to revers the money back to my account
    Thank you in anticipation

  9. Akanmu Oluseyi Emmanuel

    I made a transfer of #1,200.00 to a GTBank account on the 4th of February 2018 via mobile short code quick teller and I was debited twice while the person I sent the money to claimed she only got credited once. I went to your branch on the 14th of February 2018 to to report and they gave me a formal to fill which I did and later that day, a complaint ID CAS-1675208-K1F0L4 was sent to me with a promise that the issue would be resolved on or before 19th of February 2018 but till this moment nothing has been done.

    My account number is 3028123054.please I need this to be resolved as soon as possible.

  10. adu abiodun

    someone send #7000 into my account.but i have not seen any alert or message since then please help me confirm it.

  11. ITORO OTO GEORGE

    I COMPLAIN THAT I WAS DEBIT BUT THE MONEYY WAS NOT REVISE, I WAS NOTIFY THAT THE MATTER WILL BE RESOLVE BUT UP TILL NOW I HAVE NOT BE NOTIFY, PLS I NEED ASSISTANT

    THANKS
    RGDS

  12. Azeez Ridwan

    i deposit #5000 on 28th of Dec 2017 but i didn’t see alert.

  13. OYELAKIN JULIUS OLALEKAN

    Please,am doubting if,someone has peeped to get my atm pin. Please,what are the procedures to change my pin?

  14. Bakare Rukayat Titilope

    I transferred money to one Victor ojeanelo,on d 15th of dis month bt he is claiming nt to receive alert frm first bank,pls kindly help me check if he got d money or not,so u can revert it to my acct.

  15. Igwe favour Nnenda

    pls I tried to withdraw 30k on the 23rd of December… I was debited but I did not receive any money…. I was told to wait for 3 working days… I have waited but I still haven’t received the money pls help me verify this thank you…

  16. Onyekwelu Vannessa Chinwa

    I bought a whole #2000 card since the 23rd of December. The money has been deducted but no card. I’ve been calling customer care service since yesterday and no one has spoken to me. Please, I need a refund. My account number is 3054134422
    I’m already tired of this online banking stuff?

  17. temitayo

    Hello am temitayo money was transferred to me from accessbank and the money was successfully transferred from access but wasn’t credited into my account and I have sent all necessary details to firstcontact email but no response since 3days ago and I call the customer care they said I should send all details to first contact email

  18. I need my statement of account. Pls how could I get it urgently without going to any firstbank

    1. Just call the customer service number. They should send it to you.

  19. abbah yakubu

    Sir, i access a loan in fist bank precisely November 2014,3years Span. i av religiously been remitting my loan repayment but Nov this year 2017 i completed my loan, but was still Surprised my account is still on debit of over 10,000.00#. I intend to access another loan but am still completely hesitant because of the present unresolved issue.Please i seek for clarification.
    This details may help to foster investigation. Abbah Yakubu Ali, 2012917778 A/no.
    Thanks, as i waited for your urgent response.

  20. Ukpebor Blessing Monday

    Pls I dnt remember my acc number pls can you help me with it

  21. Bayode morenike Elizabeth

    I’ve been trying to make use of my ATM card to pay online but instead of the token no to be sent to me, it was sent to another number which I don’t know. Even till now I can’t still use it to pay online. Please I want this to be rectified. Thanks

  22. Bayode morenike Elizabeth

    I was trying to make use of my atm to pay for a good online, instead of the token no to be sent to the mobile number linked to my account, it was sent to another number which I don’t know. Till now I can’t still use it to pay online. Please I want this to be rectified. Thanks

  23. momoh justina ife

    Pls i have problem with my ATM card .the FCMB ATM machine debit. me 10.000k today my account no is 3064648656

  24. Ephraim Dunuba

    pls sir/mah
    i have problem with my mobile App is there anything you can do to resolve my issue?. is asking me to put in my OTP Digit and you are not sending it to me why and i have been using it all this while, i will be greatful if am consider thanks.

  25. uchenna uzoma

    im a new account holder with ur bank.i want to register with first bank as a vendor and service provider.my company zenco wants to be a service provider to you in vehicle maintenance.pls let me know the platform for vendors registration.tx.uzoma

  26. Jonathan Dadiya Yazu

    Please I credited the account of Sulei Walter Sagada with the sum of 5000 naira on Saturday 11/11/2017, upstill now,the has not been posted to the account, and my account has been debited since on Saturday, please reply is being required very urgent
    Thanks.

  27. Ginikachi treasure umegwuagu

    Please I did a transfer to a uba account and it did not say successful and I tried again and it said Same thing but successful then I checked my account the debit me but didn’t get a message showing I was debited then later in few hours I got a message that I was debited but the person said she didn’t see any alert and it has not been reverse please I need help

  28. AGOHA GODSON NNADOZIE

    Good evening First Bank,

    My Name AGOHA GODSON NNADOZIE, please I tried to Recharge #1,000 to my MTN Number from my First Bank Account, and the #1,000 was deducted from my Account, yet I didn’t received the 11,000 to my MTN Number.

    These is the Message Debited Alert I received regarding my Complain:

    YOUR ACCT: 306XXXX181 HAS BEEN DEBITED WITH NGN1,000.00 ON 06-NOV-2017 19:54:14 BY AIRTIME/109425373831/MTN.

    Please assist me and make it go through.

    Regards
    AGOHA GODSON NNADOZIE
    MY ACCOUNT NUMBER: 3964874181

  29. Okroro Stephen

    IF I PAY IN I ALWAYS CONFIRM WITH THIS EMAIL Id worldneroo12@gmail.com please check and confirm please because i want to be receiving email confirmation anytime i pay in and every months email from the first bank,

  30. Okroro Stephen

    Good morning my name is okoror tony base in India my brother open account in first bank Which Okror Stephen with my email for the pass 3months no any email from the first bank i pay in no confirmation that the money i pay in is there pls kindly check and this is my email,id so Pls i want to be receiving email anytime i pay in and every months pls,

  31. chukwuagozie Eunice onyi

    pls kindly recharge my line from d deductions u made from my account yesterday

  32. chukwuagozie Eunice onyi

    I recharged my 9mobile line through my bank account. The deductions has been made but d airtime has not surfaced

  33. chukwuagozie Eunice onyi

    Pls I bought #500 worth of recharge card via my account. The deduction has been made but d airtime has not reflected on my phone

  34. Igwe sunday charles

    I was debited #20000 on on friday 6th october, 2017.
    please refund me the money.

  35. muhammad usman maiturare

    I buy airtem 1700 buth you take 2100 out of my accoun
    t

  36. muhammad usman maiturare

    I buy airtem buth you over charge my account I buy 1700 buth you take 2100 from my account

  37. Onyemaechi Emilia aforerinwa

    Someone paid into my account the sum of 26,000.00 on the 17/8/2017 and I went to make a withdrawal of that same money in the evening of that same day from a UBA machine close to me at ykc junction in prtharcour. when I inserted my card I made a request of 10,000.00 which was paid to me, I tried again to get the second 10,000.00 out it brought out insufficient fund, I tried the second time it brought out “out of service” but debitted me.when I complained that the machine did not pay me but debitted they said it will reverse it later I then left the machine and I couldn’t withdraw the remaining 16,000.00. The next day being Friday the 18/8/2017 I checked my balance it was not reversed I went to ur branch at ykc junction which is close to me and lorgded a complain to ur customer care representative by name Mr David, he advised I should wait for 24 hrs since it happened the previous day and at night, I then withdraw the 6,000.00 that was left in there at the bank. I went home thinking something could be done. The next day was a Saturday and sunday there was no work but on Monday I was the first person to be attended to in that same branch where I was asked to fill a form and wait for 7-14 working days, on Wednesday being the 23/8/2017 I was there again but he told me that the head office have not replied him, he will send a reminder to them concerning the issue. I travelled out of portharcourt and send one of my daughters to go to first bank and confirm if the money has been reversed but she called me and said nothing has been done. Now am back to my base went to the bank on Friday being 8/9/2017 and I am hearing another story, pls u have ur net work and how to track ur things,the machine never paid me any money and I am not stupid that the machine will pay me and I keep stressing myself and transport coming to ask for this.unless one of ur staffs has made away with the money and he/she is trying to be smart. Pls use ur good office in making sure that the truth is established. I am seriously waiting for a favourable answer on this and count on ur impeccable ability to finding a solution to this.

  38. Olubiyi Oluwafemi Emmanuel

    I recharged 950 from my account and my phone has not been credited and the money is yet to be reversed to my account

  39. Ernest Glory

    people do complaine of dis but I Neva believed it. I bought card of 200, 100 twice. And u deducted my money. but no card. u knw aw to deduct money, buh u don’t knw aw to send card. hiss…

  40. wusu Joseph selomen

    Lovely bad this

  41. wusu Joseph selomen

    I have been loading card and the money I’d not entered but my account is be decte

  42. wusu Joseph selomen

    I have been loading card and the money I’d not entered but my account is been deducted. the phone numbers didn’t get . please I’m begging you please reverse it sir.

  43. hashimu abubakar

    I buy a recharge card from my account,you deducted my account but I didt see it

  44. Margaret Olufunmilayo Odushola

    I have not been receiving alert on transaction on my current account. I complained and was given a form to fill with my e- mail address also filled on the form. I still don’t receive alert and the worst thing is that I cannot even check the balance of the account or make any transfer from the account using *894* again

  45. Aliyu lawal

    please can you help me to sort out my problems

  46. Aderinboye Samuel

    Am unable to make transaction on my firstmobile and am not in the country which makes it very difficult for me visit the bank branch for complain

  47. Igbadi Paul Ogoh

    Please, i want to see my full name as shown on my bvn, and my account no; is 3042728664

  48. adekunle

    i dont remember my bvn number how can i get it on phone

  49. Adeniran Bolanle

    My brother is trying to send me money from the USA by western union to my account it we cancelled why

  50. Oyelowo amos oyejobi

    I have lost my account number
    my name is Oyelowo amos oyejobi
    email oyelowoa88@gmail.com
    my number 08140913040

  51. Nkeiruka Felicitas Okafor

    Pls i having problems with my card

  52. abass saliu

    pls my loan is due this month with 1980 to be removed but 12400 was sent instead. pls check. my account is 2020218746

  53. abass saliu

    am Mr abass abiodun saliu . pls my loan is due thin month remain 1980 to be removed but alert was sent for 12400 . pls check.a/c no. 2020218746. Oshogbo branch

  54. Nnaemeka Hillary

    how can I get my account back

  55. Kolade Oluwaseun John

    How much is the minimum amount and the maximum amount for a student account…

  56. omolara silifat Oyedeji

    Hi,I would like to know if my 2 request can be granted.some years back I bought shares with first bank and travelled Although I have the a copy of certificate with me.2ndly I do bank with first bank and I wish to know if I can reopen my account in other to continue running it.thank u.

  57. amuh Terkimbi

    I made a transaction yesterday from fcmb ATM. I was to transfer #25,000 to an Eco bank acct no 4271017551 n made a mistake of last digit. I still dnt kn hw comes d transaction was successful.

    1. amuh Terkimbi

      Ok

    2. It was successful because the account number exist.
      Kindly visit the nearest First Bank branch to fill a complaint form.

  58. Adigun Ganiyat Abiola

    please answer me

  59. Adigun Ganiyat Abiola

    I bought recharge card of #300 but I did not see the card and you have deduct my money from my account

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