Ecobank Internet Banking: Setup and Usage Guide

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If you’re interested in the Ecobank Internet Banking set-up, you’re certainly on the right page.

In this post, we have provided an informational guide on the Ecobank Internet Banking.

Ecobank Internet Banking

Ecobank Internet Banking: Setup and Usage Guide

The first thing you should know is that, if you’re an Ecobank account holder, you are already pre-registered for free internet banking.

Some of the key features of internet banking include:

  • Enhanced security
  • Real-time transactions
  • Online payments
  • Domestic and international transfers, including Rapidtransfer
  • 24/7 customer service support centre
  • Direct email feedback

We have highlighted the steps to using internet banking below:

  •  Click “Log-in to Internet Banking”
  •  Select your country and click “Log-in to your account”
  •  Enter your unique User ID
  •  Enter your unique password and confirm your Secure Image and Message
  •  Check your balance
  •  Make money transfers
  •  Request services
  •  Update personal information

If you have any questions about the Ecobank Internet banking, you can send an email to ecobankenquiries@ecobank.com or you can scroll through the FAQs below, the answer to your question may be there already.

What is Ecobank Internet Banking?

It is an online banking solution that adopts the latest internet and security technologies to help take control of your finances. This platform is a secure, efficient and convenient banking tool at your fingertips. Ecobank uses the Secure Access which is an online security initiative designed to make your online banking even safer and give you peace of mind.

How do I log in?

Click “Log-in to Internet Banking”, then select your country and click “Log-in to your account”. Afterward, enter your unique User ID and password then confirm your Secure Image and Message.

How do I check my balance?

You can use the account summary tab to check your balance, monitor account activity and keep track of your spending. Your account balances are shown in one and simple overview. You can also view your account summary in another currency – just choose from the drop-down menu.

If you want to view your account balances in more detail, click on the account name and view.

How do I request services?

You can check your mailbox, you will see options on how to customize your preferences to best suit your needs.

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How do I send or receive a secure message?

Choose the Mailbox tab in My Services. To send a message, select the subject then start typing your message, it shouldn’t be more than 2,000 characters. Once you’re done, click the send button. Ecobank will reply within two working days

How do I update my personal information?

It is important that you keep Ecobank informed of any changes to your personal details to ensure the bank has the most recent information on you. For instance, if you want to update your address, you can select the tab “Customer Service”, then “Update Customer’s address” to access your profile.

The next step is to enter your details and click “Continue.” You should check that you’ve entered the correct details. Click on “Change Profile” to make any changes and finally confirm your details when you’re done.

Which browsers are compatible with the new Internet Banking?

The only browser requirement is that your browser must be HTML compatible. Ecobank also recommends updating your browser to the latest version available. You will be unable to access the new version of online banking on Internet Explorer- Version 10 and below, Firefox- Version 24 and below, Chrome- version 30 and below, Safari- version 6 and below

Will I have to re-register for Online Banking?

If you have been previously registered, you will still have online access. You can access Internet Banking (on your PC or via mobile device) and log on using your existing username and password. You will be prompted to answer your three (3) existing security questions for verification and also select a new secured image and message.

Will my account history be available?

Of course, your account history is carried over to the new experience. We didn’t make any changes to your data.

What is the Security Question and Answer?

This is part of our measures to keep your account safe. It is a 2-step verification and authentication mechanism additional security deployed to safeguard online accounts and transactions.

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What is the cost of using the Ecobank Retail Internet Banking?

It is FREE.

What do I need to do in order to start using Internet Banking?

You can access Internet Banking (on your PC or via mobile devices) and log in using your existing username and password.

What is an OTP?

An OTP is a One-Time Password received via email or as an SMS to authenticate online transactions.

What do I see when I log on to the internet banking platform for the first time?

Once you log, you should expect to change your password and choose an image with an inscription.

Can I have more than one mode of receipt for an OTP at a time?

You can only choose one mode of receipt, either email or SMS, at a time.

What do I need to start using the new Internet Banking?

If you’re an existing user, you just need to visit our website (www.ecobank.com) and click on “Login to internet banking” and select “Nigeria” then log in with your existing credentials.

What are the acceptable currencies for international transfers?

You can use USD, EUR, GBP currencies for all international transfers

I cannot access the Ecobank Retail internet Banking.

All you need do is to self-reset your password or you may call, email or chat with us for clarity.

What are the requirements to be signed on to the Ecobank internet banking platform?

You need to have an account with us and request for the service during the accounting process. You can also call, email or chat with us for assistance if you already have an account.

How do I increase my transfer limit on the Internet Banking Platform?

You cannot increase your limit on the Internet Banking Platform.

I want to stop my standing order instruction.

Once you have logged into the Retail internet Banking platform click on ‘My Service’ then enter your account number and the subject of the message. Afterward, type in the details of stopping the standing order.

How long does it take for my transactions to show on Internet Banking?

Immediately, Internet Banking is real time.

 

 


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