MTN Nigeria Customer Care Number

MTN Nigeria is unarguably the largest mobile Telecommunications network with the widest coverage in Nigeria.

MTN Nigeria in its bid to ensure that its customers are always happy and satisfied, has structured different customer care options. They include-:

  • Customer Feedback-: You can access this form by visiting the MTN official website,mtnonline.com. Shortly after submission, an MTN customer care agent would contact you.
  • E-mail-:You can also send a mail to the official MTN customer care email; customercare@mtnnigeria.net.
  • Call-: If you prefer to speak to a customer care agent instead, you can call the customer care toll-free line on 180 or the Self-Service number.
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53 Comments

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  1. I am MarcAnthony Mmaduabuchi MarcAnthony,Juniour,08037681285 of 47,Ndimbara Street,Owerre-Ebeiri,Orlu,Imo State.

    Sir/Madam,
    I am MarcAnthony Mmaduabuchi MarcAnthony,Juniour,08037681285 of 47,Ndimbara Street,Owerre-Ebeiri,Orlu,Imo State.
    Your establishment,MTN Nigeria is notorious for pilfering subscribers’ airtime and inventing weak,criminal,dull,white-lied reasons for their shameful,irresponsible,criminal acts. You have stolen severally from me,08037681285.Please stop!
    N20.00. was stolen by your establishment,MTN Nigeria from me,08037681285 two months ago,Sunday,October 009,2016.I called 180,181 and ccr/ccas spoke with me and acknowldged guilt on the theft of N20.00. Back-up sms was sent me,on 08037681285 that the N20.00.would be returned within 48hours from Sunday,October 009,2016. Up till now,nothing has been done. Instead,the cca!ccrs end,transfer and place my call on hold. They call me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
    Your establishment,MTN Nigeria need to honour her pledge of Sunday,October 009,2016. Ensure you quit pilfering from me and refund my N20.00. Quit calling me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
    Sincerely yours,
    MarcAnthony Mmaduabuchi MarcAnthony,Juniour,
    08037681285,08060001452,
    47,Ndimbara Street,
    Owerre-Ebeiri,
    Orlu Local Government Area(L.G.A.),
    Imo State.

  2. Samuel

    I loaded #200 yesterday night with my mtn number 08060094752 before I woke this morning the whole money has been wipe off. This would be the second time.
    Attend to what happened and refund my air time back immediately.

  3. Why are deducting money on d condition dat u want to renew my data whn i hv sent a STOP DATA alert to u, data renewal must be requestd frm me b4 u do so, pls stop it b4 i get highly annoyd my no is 08033170931

  4. Sada musa

    Ok wannan ma yayi.
    What iwant about customercare help is, pin,username,I’d, for selpcare app.
    Thanks.

  5. sunday

    please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025

  6. sunday

    please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025

  7. Omolaiye rita

    Pls my no is not a new sim plsssss check your records. 08035664821.l have registered my sim and you gave me free credit so why the lies.pls do the right thing

  8. Adebiyi Bisola Nimah Yetunde

    last call conversation to this number 08164871042

  9. Adebiyi Bisola Nimah Yetunde

    i with the number (08108438675)mistakenly renamed the call record I made to this number 08164871042 due to that couldn’t access d conversation again. I humbly request for d code number for the conversation. thanks with kind regards . looking forward for an immediate response

  10. philip tarry

    Please help and stop any form of caller tune in my line you can even stop till heaven come down thanks. The number 08031516274

  11. Iroegbu Ernest Ezenwa

    Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.

  12. Iroegbu Ernest Ezenwa

    Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.

  13. Glory

    Please help me deactivate facebook weekly autorenewal from my line. you are deducting my 25.00 every week for a service I dont use. thank you.

  14. Pls help me & stop wiping out my MB unnecessarily: 07066503103

  15. Bright vincent chuks

    Gudday 2 u who work in d MTN ofice, can u ple explain y ur curstomas would leav ur so calld network as am saying dis rit nw about 5 thousand 230 ple dat hv leav ur network saying mtn are creminals which i can also agry wit. Y is it dat anytim some 1 recharged his or her line some amount will be reductd on somtin dat was not sobsribed y? & u ple will push a callertune 2 some 1 dat dos’nt want dat just 2 hv an exqiuse on ple. NW TEL ME WATS D DIFRENT BEING A CREMINAL. 08066522877

  16. manzuma Abdulmalik

    pls did deduction is 2 much, any tym I recharge day do pack my money. I beg help me and my numbers are: 09037214252, 09037314452 thnks

  17. Onabanjo Adewale

    my is 08067963527 anytime l recharge l always notice a #30 reduction in my account. l don’t want it.

  18. is about four mouth now mtn refuse to me network for browsing.too bad my guy too bad

  19. oroyemi joshua

    my name is joshua wit 07066152371.pls i want to know d reason y u deduct my N25 weekly n y i cannot browes wit my MB

  20. owo olanrewaju peter

    Am so much disappointed in MTN. After subscribing for Lumos solar power on a 3 day plan last night of 21/3/2016, 400 naira was deducted from my account without activation. I even called a customer care representative, but to no avail. Such a pity.

  21. okewu James

    pls each time I recharge mtn would be
    deducting my money.pls reactivate whatever DAT has been activated.
    dis is d no 08061256968

  22. wale

    My phone number is 08066477231 everytime i load card mtn will deduct it for a reason pls I need to stop

  23. wale

    My phone number 08066477231 everytime i load my card mtn will deduct it for a reason pls i need a stop

  24. opeyemi

    I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393

    1. David uwem

      Please i want you people to stop deducting from my account an if there is any activation, help me to disactivate it,my number is 08134040627 thanks.

  25. opeyemi

    I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393

  26. opeyemi

    I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again?.

  27. Ola-Babalola Olayinka Olaitan

    I just sent an email to customercare@mtnnigeria.net requesting for registration of my mtn line before the deadline due to the fact that I’m not in Nigeria and won’t be back till March 2016.
    08033434884 is my number.

  28. Abdulmalik Baba Abdulrahman

    A lot of deduction has been going on in my line and all effort to reach the customers care centre proves abortive because they never gave option of speaking with an agent.I am seriously tired of seen deduction for things I didn’t register for.My line is 09033090584

  29. Frank

    I registered my SIM 3 times with MTN.
    They said I have to register again.
    You think Glo can help MTN

  30. Oku Archibong

    kindly deactivate Brain Busters from my line-08063263237,which i didn’t subscribe to.

  31. Adekunle Osho

    pls kindly restore my previous back up contact to my new wellcome back pack sim;my number is 08109400060,i did the bacup with 307.

  32. kasali yetunde munirat

    Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.

  33. kasali yetunde munirat

    Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.

  34. Igiri Emmanuel Eval

    I have registered my line last year December still yet mtn are still sending me with several massage each time I call or received. They sms me that if my line is successful activated that I should dial *789# which I did, I didn’t understand what is going on, pls am not comfortable with this massage, each time I dial *789# it still showing me that my registration is completely successful, l wondering why these sms is still coming, my number are 08064189457

  35. evangelin

    pls kindly deactivate my line from mtn brain busters. My phone number is 08069577912

  36. Amaechi Ezengwa Fidelis

    My phone No. is 08166221489. For sometime now, as soon as I load my card MTN will deduct it for a reason unknown to me. Please help me check the reason for that deduction and stop it immediately.
    I use the name of God to beg you.
    Thanks.

  37. PETER ONWUKWE

    PETER ONWUKWE

    STOP YOUR MTN BACKUP CHARGES OF N50.00 YOU ARE CUTTING OFF FROM MY CREDIT. MY NUMBER IS 08107779318. STOP IT PLEASE.

  38. nasiru Adamu

    kindly,deactivate my culler tune please.

  39. Augustine Emmanuel Ezeoke

    Tried subscribing to ‘pay 200 get 600 for Mtn to Mtn calls weekly’ but not successful. My number is 08060389469. I have #300 on my Mtn ipulse. Pls i need to activate it tonight

  40. modupe Esther

    registered my line twice now sent status to 799 I received message saying registration complete time to make call today voice saying incomplete registration pls I want my line activated and Mtn should look at their data base well making life difficult for people is bad.my advice to MTN look at your staff before sh1t happens and I will like my line reactivated 08060780605

  41. modupe Esther

    registered my sim twice and still can’t make call I sent status to 799 I received a message saying registration complete but when I try to call no.Mtn is making people life difficult and I need my line reactivated 08060780605

  42. Ibrahim Umar muhammad

    Please my line was blocked 08061580672 this morning and I went to the office and re – registered it and still not open

  43. Pls to whosoever may concern,#50 weekly subcription has been deducted from my account of mtnplay ctv channel without my approval,pls i need a stop my no is 07034860889

  44. Muhammad Auwal Usman

    My wife (Aisha ) is currently having problem with her line 08067568283 as MTN is busy deducting money from her account. Kindly check your records please so that moeny is not deducted from her account again.

  45. nuraini garba

    i was experiencing deduction in my accaunt and i call costomer care and noting was change so i need an emergency help of stoping the deduction any more . my phone number ir 08168338764

  46. Ken Peter

    Pls kindly deactivated my callertunez, mtn play, learn English pack,fashion design pack..You guys activated this services without my knowledge And have been making unnecessary charges month…please deactivated all other unecessary pack, because i dont need them…pls do that. My number Is 08139768252. Thanks

    1. young prince

      me too oo my fone no is 07036562319

  47. uthman

    nawa o i cant call wit my sim since morining and have try to call customer care d service is very bad and i need to call nw

  48. Victor

    My IMDF

  49. Victor

    My phone number is 08144303307. My iMDF?

  50. Arije Olaoluwa

    I just want to know may be the awards had be given to the winners in the 1010 promo. I was called as one of winners of2kva Gen.on 14/04/2015.but no calls since then .
    Thanks for your good service.
    I ‘ll be very greateful if my request is considered.
    your customer.
    Olaluwa.
    Lagos.

    1. emmanuel emenike

      i was debited this afternoon for no plan of mine of Games for #100.00. my nunber 08067954513. reverse please.ur customer care 181 and 180 is not dealing wit the issue rather they are giving me options that does not relate to linking me to customer care unit
      tnx

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