MTN Nigeria is unarguably the largest mobile Telecommunications network with the widest coverage in Nigeria.
MTN Nigeria in its bid to ensure that its customers are always happy and satisfied, has structured different customer care options. They include-:
- Customer Feedback-: You can access this form by visiting the MTN official website,mtnonline.com. Shortly after submission, an MTN customer care agent would contact you.
- E-mail-:You can also send a mail to the official MTN customer care email; customercare@mtnnigeria.net.
- Call-: If you prefer to speak to a customer care agent instead, you can call the customer care toll-free line on 180 or the Self-Service number.
Please help me resolve my problem anytime I buy data it won’t least for a minute and I don’t know what’s wrong please help me solve it thanks.
I started using my MTN number in 2014 and I lost the sim puk number. My number is 07036663988 I wish to retrieve it now
my name is sunday Akintola my 2 mtn sim card was block please help me and open it 08036854713 and 08164590872
my sim only browse and send text but cannot receive or make calls 07066005900
Sorry I bought data of 1000 naira on Thursday 17 April and I was unable to browse due to the fact that…..
Tell me has it expired or what data meant for 1month expired after 4 days that is Monday 21 April.
Called the customer care still no correction.
07062498529 I demand retrieval immediately
i need my puk number i press wrong pin
the park is not with me how can u help me
the line is my business line 08100828406
please they block my sim but if I put the sim another phone it will work please help me to unlock my sim on samsung on5 my number 08108075098
they block my sim but if I put the sim in another phone it will work please help me to unlock my sim on samsung on5 my number 08108075098
I mistakenly lock my MTN SIM CARD instead of locking my phone and I have misplaced my mtn sim pack , please help me unlock it or send me the puk code, my number is 09036306445
I mistakenly lock my MTN SIM CARD instead of locking my phone and I have misplaced my mtn sim pack , please help me unlock it or send me the puk code
Please I load data this morning but I don’t know how their deducting it, because it cut off within 2 minute
I am being asked to load N100.00 card to enable me use the Facebook even when I just recharged my monthly data plan. Please help me resolve this issue. my number is 08037011229. Blessing.
I mustakely blocked my sim and have misplaced the pack,please open it for me,my number:07034704047
I no longer view pictures and videos on my Facebook page even when I have data, they kept telling me to buy data to enable me access videos and pictures.
Kindly resolve this issues to enable me enjoy my Facebook as usual.
08035057201.
please am on xtraspecial. my number 08038983761. I want to know the process I can follow to transfer airtime from my mtn line to another mtn line. thanks.
Please we need your help at Omi Onigbagbo in Omi Adio, Ibadan, Oyo State.
We did not enjoy your network at all. We can make call nor browse since 3 years ago.
We look for network always. How Please help us. Thanks
I borrowed 150MB data from MTN. My account was debited for the request but I did not receive any data. My account balance is now negative-N-313.54. Please kindly return my account to its previous status. You cannot not charge me for a service you failed to render.
my line 09062143989 was barred for no reason.pls help
I am dissapointed with the way MTN wiped over 7000 Naira worth of credit from my line 07068898083.
I want my credit refunded immediately.
Good morning, someone sent data to me and MTN sent a message to me but i am unable to browse with it
I loaded #200 twice today Tuesday 26th of June 2018. My calls was denied since 10:00am. This should be rectified without delays on my GSM 08069637543
i mistakly block my sim and i have misplace the pack pls open it for me 09069797526
I don’t know why my line is not working please help me
Good day,
Kindly note that am not able to transfer Via share and sell. Kindly help treat with my details below,
08139790226
blocked Sim need puk code mobile number 09037874347
My SIM suddenly stopped browsing and calling…My number is 08149001078
I owe this number but I lost it, I just need the last 4digit 090****–04 please its important
I lode card of three hundred today and they deduct it without me calling anybody I want it to stop
Pls mtn stop deducted my money or Se make person no recharge again ni I anytime I recharge they usually deduct my money I struggle to get 200 to recharge they will just clear everything Pls o do something this is my number 07036486531
Gus afternoon pls I have serious challenge with MTN. any blesses time I try to send message to any network, I don’t really know what happen dat make MTN deduct my money like 4time bf my message sent it happen to me several time and I have been try to tell u people to stop all dis on my line pls and pls solve d problem for me now and should not repeat again. my num is, 08142737919
I lost my mnt sim, I went to retrieve it BT it has not work since on Monday, I tried calling customer care service BT I couldn’t speak to an online representative, please hw do I speak to an online representative? What number should I dial?
i recharge N1000 on my airtime only for me to see the sum of N700, i did not borrow any airtime from it the number is 08109240728
A message was sent to me this morning regarding selling of MTN Airtime and Imam interested but I want to know if it is not a scam cos I need to part with my cash to start. How far is it true. Thanks.12/01/18
i’m unable to make calls infacto is a general problem here in cross river state in obubra local govt, the village experiencing that is have this difficulty is ababene in obubra LGA for the pass five(5) days now no outgoing calls no incominweng calls
most of the people decide to switch to another network entirely
i’m Victor by name bestbeats records act known as hvibe in collaboration with chocolate music
Pls my number 07060936666 is hvn serious problem over 5days now people are complaining of call forword and for dt they cant get me.i have never recive call over 5days pls help me to deactivate it.
gurufoundation
I want to migtrate to trutalk+ pls do it for me 08137792653 or give me the details or code
I want to migtrate to trutalk+ pls do it for me 08137792653 or give me the details or code
my data is not working,i can make calls but the date will not work.i have done all i can to see it work.pls i need you to retify the problem.my number is 08039731659.thanks
plz I need my sim p u k and my sim pin my phone no is 08063194449
Plz,i need my mtn Sim pin plz,my phone number is 07034618940
Pls i dnt knw how to deactivate auto renewal data pls help me av been trying no104 to 131 is nt working
I want to block my line because my phone as been stolen on saturday evening. MY Phone number 08035269616. (8/7/17).
Pls anytime i call i can not hear whatever d person is saying or if i am called d person would not hear me kindly give me the answer my phone number is 08101000767
My line 08067314440 is not connecting to network since over 24hours now. This line is in same phone with another MTN line that has network. How do I rectify this?
I cant access my account, i check my account balance anytime am checking it will be dialling.
pls sir,
my number is 07025442480?
l subscribed for daily data of N100,since then the system have placed my number in automatic renewal, I tried to deactivate it by sending NO104 to 131 but the msg didn’t go.
several times I tried no way,pls I need your help as to get out of that plan or else I abandon the sim.
thanks
olupo Emma.
bros same with mine o.. please have u been able to deactivate the auto renewal? kindly reply…thanks
My name is toshola,i loaded airtime of 500 nd a bonus of 1250 was given to me nd i bought data worth 500 remaining 1250 nd my airtime was deducted nd u are telling me my account balance is too low you people better return my airtime. This is pure theft
Av loaded up to #800 today,,,, just because of subscription….so I later bought another #100 card,,,, it was deducted for no reason! Without borrowing any credit. Av been trying to reach d customers number,,, but in d option listed there is not to talk to any of our workers press so so number! Why is it like that… MTN RETURM MY #100
Pls mtn I never beg u for 100 mb Pls stop deducting my 200 nair every every 3 days again Pls.. my number is 07036188711
Mtn if u dnt want me to sue u..pls return my 2000…u pple r thieves.
This is the mtn line that I recharge 09068641416
Please I recharge 1000 in order to subscribe for a month data plan which I followed the instructions but to my greatest surprise mtn reduct the sum of 78naira 60kkobo for this service and I couldn’t subscribe again
I did not subscribed for any WORD PUZZLE and I am always been charge for the subscription every 7 days.
Please MTN should reverse the subscription for me.
am Joseph by name. Mtn Nigeria why are you people deducting money from my account every week were did I go wrong by choosing Mtn when I call the customers care line you people will keep on saying rubbish instead of directing me to the customers representative. three weeks now..
Sir/Madam,
I am MarcAnthony Mmaduabuchi MarcAnthony,Juniour,08037681285 of 47,Ndimbara Street,Owerre-Ebeiri,Orlu,Imo State.
Your establishment,MTN Nigeria is notorious for pilfering subscribers’ airtime and inventing weak,criminal,dull,white-lied reasons for their shameful,irresponsible,criminal acts. You have stolen severally from me,08037681285.Please stop!
N20.00. was stolen by your establishment,MTN Nigeria from me,08037681285 two months ago,Sunday,October 009,2016.I called 180,181 and ccr/ccas spoke with me and acknowldged guilt on the theft of N20.00. Back-up sms was sent me,on 08037681285 that the N20.00.would be returned within 48hours from Sunday,October 009,2016. Up till now,nothing has been done. Instead,the cca!ccrs end,transfer and place my call on hold. They call me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
Your establishment,MTN Nigeria need to honour her pledge of Sunday,October 009,2016. Ensure you quit pilfering from me and refund my N20.00. Quit calling me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
Sincerely yours,
MarcAnthony Mmaduabuchi MarcAnthony,Juniour,
08037681285,08060001452,
47,Ndimbara Street,
Owerre-Ebeiri,
Orlu Local Government Area(L.G.A.),
Imo State.
I loaded #200 yesterday night with my mtn number 08060094752 before I woke this morning the whole money has been wipe off. This would be the second time.
Attend to what happened and refund my air time back immediately.
Why are deducting money on d condition dat u want to renew my data whn i hv sent a STOP DATA alert to u, data renewal must be requestd frm me b4 u do so, pls stop it b4 i get highly annoyd my no is 08033170931
Ok wannan ma yayi.
What iwant about customercare help is, pin,username,I’d, for selpcare app.
Thanks.
please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025
please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025
Pls my no is not a new sim plsssss check your records. 08035664821.l have registered my sim and you gave me free credit so why the lies.pls do the right thing
last call conversation to this number 08164871042
i with the number (08108438675)mistakenly renamed the call record I made to this number 08164871042 due to that couldn’t access d conversation again. I humbly request for d code number for the conversation. thanks with kind regards . looking forward for an immediate response
Please help and stop any form of caller tune in my line you can even stop till heaven come down thanks. The number 08031516274
Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.
Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.
Please help me deactivate facebook weekly autorenewal from my line. you are deducting my 25.00 every week for a service I dont use. thank you.
Pls help me & stop wiping out my MB unnecessarily: 07066503103
Gudday 2 u who work in d MTN ofice, can u ple explain y ur curstomas would leav ur so calld network as am saying dis rit nw about 5 thousand 230 ple dat hv leav ur network saying mtn are creminals which i can also agry wit. Y is it dat anytim some 1 recharged his or her line some amount will be reductd on somtin dat was not sobsribed y? & u ple will push a callertune 2 some 1 dat dos’nt want dat just 2 hv an exqiuse on ple. NW TEL ME WATS D DIFRENT BEING A CREMINAL. 08066522877
pls did deduction is 2 much, any tym I recharge day do pack my money. I beg help me and my numbers are: 09037214252, 09037314452 thnks
my is 08067963527 anytime l recharge l always notice a #30 reduction in my account. l don’t want it.
is about four mouth now mtn refuse to me network for browsing.too bad my guy too bad
my name is joshua wit 07066152371.pls i want to know d reason y u deduct my N25 weekly n y i cannot browes wit my MB
Am so much disappointed in MTN. After subscribing for Lumos solar power on a 3 day plan last night of 21/3/2016, 400 naira was deducted from my account without activation. I even called a customer care representative, but to no avail. Such a pity.
pls each time I recharge mtn would be
deducting my money.pls reactivate whatever DAT has been activated.
dis is d no 08061256968
My phone number is 08066477231 everytime i load card mtn will deduct it for a reason pls I need to stop
My phone number 08066477231 everytime i load my card mtn will deduct it for a reason pls i need a stop
I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393
Please i want you people to stop deducting from my account an if there is any activation, help me to disactivate it,my number is 08134040627 thanks.
I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393
I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again?.
I just sent an email to customercare@mtnnigeria.net requesting for registration of my mtn line before the deadline due to the fact that I’m not in Nigeria and won’t be back till March 2016.
08033434884 is my number.
A lot of deduction has been going on in my line and all effort to reach the customers care centre proves abortive because they never gave option of speaking with an agent.I am seriously tired of seen deduction for things I didn’t register for.My line is 09033090584
I registered my SIM 3 times with MTN.
They said I have to register again.
You think Glo can help MTN
kindly deactivate Brain Busters from my line-08063263237,which i didn’t subscribe to.
pls kindly restore my previous back up contact to my new wellcome back pack sim;my number is 08109400060,i did the bacup with 307.
Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.
Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.
I have registered my line last year December still yet mtn are still sending me with several massage each time I call or received. They sms me that if my line is successful activated that I should dial *789# which I did, I didn’t understand what is going on, pls am not comfortable with this massage, each time I dial *789# it still showing me that my registration is completely successful, l wondering why these sms is still coming, my number are 08064189457
pls kindly deactivate my line from mtn brain busters. My phone number is 08069577912
My phone No. is 08166221489. For sometime now, as soon as I load my card MTN will deduct it for a reason unknown to me. Please help me check the reason for that deduction and stop it immediately.
I use the name of God to beg you.
Thanks.
PETER ONWUKWE
STOP YOUR MTN BACKUP CHARGES OF N50.00 YOU ARE CUTTING OFF FROM MY CREDIT. MY NUMBER IS 08107779318. STOP IT PLEASE.
kindly,deactivate my culler tune please.
Tried subscribing to ‘pay 200 get 600 for Mtn to Mtn calls weekly’ but not successful. My number is 08060389469. I have #300 on my Mtn ipulse. Pls i need to activate it tonight
registered my line twice now sent status to 799 I received message saying registration complete time to make call today voice saying incomplete registration pls I want my line activated and Mtn should look at their data base well making life difficult for people is bad.my advice to MTN look at your staff before sh1t happens and I will like my line reactivated 08060780605
registered my sim twice and still can’t make call I sent status to 799 I received a message saying registration complete but when I try to call no.Mtn is making people life difficult and I need my line reactivated 08060780605
Please my line was blocked 08061580672 this morning and I went to the office and re – registered it and still not open
Pls to whosoever may concern,#50 weekly subcription has been deducted from my account of mtnplay ctv channel without my approval,pls i need a stop my no is 07034860889
My wife (Aisha ) is currently having problem with her line 08067568283 as MTN is busy deducting money from her account. Kindly check your records please so that moeny is not deducted from her account again.
i was experiencing deduction in my accaunt and i call costomer care and noting was change so i need an emergency help of stoping the deduction any more . my phone number ir 08168338764
Pls kindly deactivated my callertunez, mtn play, learn English pack,fashion design pack..You guys activated this services without my knowledge And have been making unnecessary charges month…please deactivated all other unecessary pack, because i dont need them…pls do that. My number Is 08139768252. Thanks
me too oo my fone no is 07036562319
nawa o i cant call wit my sim since morining and have try to call customer care d service is very bad and i need to call nw
My IMDF
My phone number is 08144303307. My iMDF?
my number is 07039535100, however i dont know what i entered but my money has been deducted on several ocasion and i lost #100 daily in #50 instalment. pls verify and kindly assist.
I just want to know may be the awards had be given to the winners in the 1010 promo. I was called as one of winners of2kva Gen.on 14/04/2015.but no calls since then .
Thanks for your good service.
I ‘ll be very greateful if my request is considered.
your customer.
Olaluwa.
Lagos.
i was debited this afternoon for no plan of mine of Games for #100.00. my nunber 08067954513. reverse please.ur customer care 181 and 180 is not dealing wit the issue rather they are giving me options that does not relate to linking me to customer care unit
tnx