Jumia Nigeria Contact Address


Jumia is one of Nigeria’s leading online shopping stores where you can purchase various products like electronics, apparels, mobile phones, computing, books, movies, toys and so much more.
The official website of Jumia Nigeria is http://www.jumia.com.ng however if you want to contact them find details below.

Jumia Nigeria Contact Address

15, Wole Olateju Crescent,
Lekki Phase I,
Ibeju Lekki,
Lagos, Nigeria.

Phone: 01-460-4400 / +234-700-6000-00

Email: service@jumia.com.ng

ALSO READ:  Top 5 Causes of Insecurity in Nigeria

Website: http://www.jumia.com.ng

Jumia Nigeria Opening Hours

  • Monday 8.00am-8.00pm
  • Tuesday 8.00am-8.00pm
  • Wednesday 8.00am-8.00pm
  • Thursday 8.00am-8.00pm
  • Friday 8.00am-8.00pm


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Add a Comment

    Please i order for 49 inches curve hisense TV with the order number 351145916 but to my surprise the package was delivered incomplete without the wall bracket as reflected in the wallbill. kindly us your good office to order for the delivery of the wall bracket otherwise, we will not hesitate to return the TV and take a refund. kindly refer. ADESHOLA ADEBANJO

    1. Linda Jumia Sales Consultant/Agent

      Hello Adesola,

      My name is Linda, I am a Jumia Sales Consultant/Agent. We have a 7 days return policy on Jumia for items purchased online (terms and conditions applies though). If what was delivered to you was different from what you saw online then you can initiate a return and a refund will be made to you.

      To place orders, track orders, get amazing deals and discounts I can be reached on 07052056098 (calls and whatsapp)

  2. Esther Chinonyelum Emmanuel

    Please jumia, I found out that you debited me for a transaction I knew nothing about through my ACCESS Bank account
    Statement Reads:
    04-OCT-2018. POS/WEB PMT
    07:10:53 PM. JUMIA P_RJ8GM9WT55607839
    http://WWW.INTERSWITLANG. reference: 098WNPR1827702UH
    AMOUNT: 2,307

    Please, check this very well and return my money

  3. loel pius

    I made a purchase, which I paid on line and jumia debited me three time, and to return my money back is a problem. Please return my money o.

  4. chinyere

    mr matin .ordered lady wrist watch , but l haven’t receive.

  5. olayiwola

    I want to buy these shoes:1)genuine leather men formal shoe sxing (black) price:11,655
    2)patent leather men loafers( black) price:13,199
    zise:42,or101/2inch or25.5cm
    all these articles are prepaid and I don’t operate method of payment stated pls how can I pay for the articles.I went to your office at Ibadan from there I was directed to consult your agent named mr all well can I do anything with him I am expecting your response

  6. Joy John

    Please I want to order for product Hw can I do it

  7. abiola akinremi

    please i did a wrong email address… i do o correct it to know my order

  8. abiola Akinremi

    please i made a wrong email address, how do i receive my order, this is my order code 345361426

  9. Flora

    Pls I have been trying to place an order cant proceed.it is showing invalid password.

  10. yusuf shodiya

    i order a oukitel phone last two week wesneday . the phone was delivery lastweek monday and the power button was mansfunction . and i conplain he was pick on wenesday

  11. Agbom James

    Please i just bordered fora mobile AC, order no.361658426,please am at Enugu,but they said I should go and pick at Lagos.I need it at Enugu and tellme your office in Enugu. Reply me,NY number 07032190940

  12. Rita Adogun

    I registered as a vendor yesterday and was told that I would get a reply within few hours.this is the second day am yet to get any. I want to knw if there was an error with my registration. Urgent please.


    pls, I applied to buy your product today. My order number is 372765832. But I want to know when the product will arrive

  14. Joshua adetuberu

    Please i made an order since 21 of december 357532232 and i havent gotten it yet paid already and am to go bck to sch can it be hasten up

  15. ogbeta lucky

    Good day. Please, how can i get Microsoft Visual studio (Software) installation cd to buy from jumia and at what price can i get it.

  16. Isaac Happiness chika

    Please I ordered for three watches, since 30th November,which I did pay on delivery, and I haven’t received my goods till date

  17. alqasim

    I need to buy a phone but i dont knew either i can be able to have it i am living in abuja at central area

    1. alqasim


  18. Timothy

    my innjoo fireplus phone battery is damaged i dont know if you still have the phone batteries, and the phone casing.thanks.

  19. temitope isaac Oyeleke

    I want to return one of your product I received a day before yesterday. the product is chrysolite design panther print t shirt – black.the price is #2200.order number is 379982412.thanks

  20. Anonymous

    Is it possible to go to the nearest jumia pick up station if the delivery people refuse to deliver the goods and it’s a matter of urgency…. Treat as urgent

  21. Anigbogu sylvanus

    Please Please I need to know about this order package which I placed an order and want to know if it has arrived ENUGU because your Enugu office has not contacted me yet MPDS-351187872-7979 of 67,070 NGN. 

    My details: Anigbogu sylvanus, email anisylvason@gmail.com, 08038529636. 

    Please I need a number to contact 

  22. Enobong

    please where is your office around Ikeja and oshodi.or any of your agent around same? purpose of business transactions.

  23. Oyas Augusta

    I place an order this evening on the 5th of November and the money debited from my account, later received a message that my payment for order failed. How will I get my money back.

    1. Oluwatoyin Peter

      Hi Jumia, I have a similar situation as the one above. Pls what should I do?

  24. Confidence

    Please I’m finding it difficult to pay online, how do I go about it bcos there lots of things I need to buy. 07064728948 please call me.

  25. Mtan Oryiman John

    John Mtan by name. I want itel1508 and itel1703. I liv in Ajaokuta, Kogi state. This is are my contact: 09096347052, 08116556870 and 08159167916:

  26. please I placed an order for electric oven I need it on or Before Friday

  27. my name is Ify I ordered for an electric oven. Pls I need it from now till Friday dis wk. thanks

  28. I Need Homtom Ht50 Within a Week,if Possible Contact me On 08064606782,

  29. Abdur-roheem Rofiat

    i ordered 4 female studded rhinestone wristwatch-gold/white nd it was a wrong product dt was deliver to me.
    nd ds is it

  30. Success

    Hello sir/ma pls there is a lot to buy but not through online Hw would I go about it

  31. Emmyspack

    I want innjoo Max 3 battery

  32. Mr. Ibrahim David

    I need electrical sewing machines before on wednesday, 05/04/2017.
    Address: 174, army barracks, odogunyan, ikorodu, lagos state.
    Contact: 08132151152

  33. Charles

    Hello i am charles. I want to order for purchase Samsung galaxy A9 pro mobile. I need information about that mobile. 1.mobile cost. 2. Which made manufactured country of this product… please send me reply. My contact no is 09067167365.

  34. ahmadu bashiru

    Pls send me the location of jumia in each state

    1. Adekunle Soladoye

      I Want To Find Out If I Can Get Screen For Lumia 800, If You Have It How Much? Thanks


    Am Anyanwu chinedu stephen . i need ankle sneakers black, blue and red. the prices ranges from 10,500, 11,100, 11,333.

  36. okpako Elohor

    My phone numbers are. 07039868246’07089104134. Pls I need a studded gold wrist watch, and a navy blue elephant printed skirit

  37. okpako Elohor

    I want to place order for a Geneva gold studded wrist watch and a navy blue elephant printed skirit.

  38. Aneozeng Francis Aroke

    please am Aneozeng AROKE,my sister Runyi AROKE ordered A2010 Lenovo phone for me on June this year I didn’t enjoy the phone for complete 2 months before it developed a fault.I reported to u guys since September and I was referred to technology house at 22b artillery old a aba road portharcourt.I took the phone there since October 10 and up till now the issue v not been settled there are still giving me excuses I regret buying phone with u guys.08108424266 or 08136640467

  39. Aneozeng Francis Aroke

    please abAndoning AROKE,my sister Runyi Aroke ordered a phone Lenovo A2010 from u guys on june for me and I didn’t even enjoy the phone for complete two months before the camera stopped working,I reported the issue to u people and I was referred to technology house 22b old Aba road, artillery in p?ortHarcourt since October 10 and up till now the issue v not been resolved,they keep giving me excuses.

  40. Raphson ayigbese

    I placed an order of infinix hot 3 lite since on Friday 25th November, 2016, till date I did not get the phone pls what is the problem

  41. Augustine

    Please I need mtn smart 2.how much please info me on 09056211995.I live in choba Port harcout in rivers state

  42. chantel

    good morning..I saw one SOLID FAUX SUEDE SHOE-RED on jumias page but my size is not available…
    Can I please get my size?…… kindly notify me when its available…

  43. Umar Nasiru Shitu

    I bought a phone in your company and d screen have been broken i checked it in d market, didn’t get it, what am i going to do (YE487EL117ZGKNAFAZ3112561)

  44. Evans Eberechi

    i stay at rivers state at no 17 express road oyigbo at Evajoy oil ltd and pls i need a timmy m20 pro to be delivered to me pls

  45. chinwe okafor

    Please I placed an order for eucerin daily spf15 daily protection, want to know if the order was confirmed ad when I wil be getting it. Am chinwe okafor, my number 08068913293,i missed your call

  46. chinwe okafor

    Please I placed an order here on Friday and I was called to confirm the order but unfortunately I missed the call,ad the message you guys sent on my mtn line 08068913293 says the order is pending, so I want to know since I missed the call does it mean that the order is still pending? Pls let me know or do I need to re-order the item.my name okafor chinwe,my email wendy201063@yahoo.com. Thanks

    1. Chinwe,
      Simply cancel the order and make a new order.

  47. Innocent

    Do u have gionee m2 fone?if yes.hw much does it cost?.pls I need d fone by tomoro.my contact number is 08184845438.

  48. Innocent

    Do u have gionee m2 fone?if yes.hw much does it cost?.pls I need d fone by tomoro.my contact number is 08184845438.am innocent

  49. Ndu Julie

    Please JUmia, I ordered for a smoothie maker, since last week and it was already at Apo ready for delivery when I tracked my order las friday and i received a text message that it was to be delivered on monday and up to the time of this writing no body has contacted me. I am writing from Abuja, I cannot find any phone number to call Jumia.

  50. Durodola Bamidele

    Do you have store here in Sango-Ota ogun state.

  51. Femi Agbaje

    Please jumia what is happening hv been trying to order an items seen next week nd Is not going gutting to the payment options it will stop.. Please do something about it. It not like dat before. And another thing is ur line never go through after the computer finish talking it will just hangup, pls do reply to this number 09090416768 thanks

  52. Musa ibrahim

    I am in Adamawa state. I want to buy. Dj controller. DDJ SX pioneer. How much is it please. 07036759### Dj Moh


    am in ph at eliozu i wont to know the price of LG VU2 F 200 L OPTIMUS NEW OR USED ONES

  54. ijay osita

    Hello, pls how do I get dis product crytsal women’s best friend which cost 15,800 I nid urgently thanks. Here is my no 08038327541

  55. John OGUNNIYI

    can one come to buy from your office at lekki?

  56. oshomah shedrach

    I spindle the draw you provided for me and I won iPhone but I don’t know how to collect it, please tell me what to do thanks.

  57. Nwodo Michael

    Pls jumia i have being trying for many days now to order a product from your online shopping which didn’t work at all. The reason being that my location Edo state isnt among the list states/regions i was ask to chose from.pls i really need your help. My number is 08135806620

  58. aliyu ya'u

    I leave in kano metropolitan I want buy gioone s plus golden colour, how much the amount call me on 08093559420.thanks

  59. gbenga

    shopping here for me is difficult. adverts covered up the payment option and difficult to remove or scroll away from the advert.

    is there a way i can visit physically as i have items of interest to pick up.

    You have a good innovation, you can do better. I bought several items from AMAZON on line the past. you can learn from them. To be sincere i get frustrated with your site even after calling, no help was forthcoming. Your site is not friendly yet.

    Iam really interested and love your products. please help us to get better services

  60. ayomikun

    My 32gig memory card is not working!!!aigoo y will u sell fake product @ jumia its xo annoying..

  61. KHALID

    my memory of 32G is not walking

  62. Adeleke

    Ve been trying to get the so call innjoo Max 2 pls can u deliver it today in Lagos island at Apongbon

  63. olumide Victor

    Why is Jumia customer service behaves like Telecommunication company when I call them order item is time they will use to advertise their products @ expense of my call card Infact I had tired their format I might needs to change from them I equally order some items since last week till I av not heard from them each time I called is just a waste of call card they will asked me to stay on the line even my mail to them no reasonable reply

  64. Angelo

    I’m in Enugu and I need infinix hote note, the one with 2GB RAM and 32GB ROM, how much is it and how can I get it

  65. oamentaofikat

    my orders have not been brought xo annoying contact me on 08182483166

  66. oamentaofikat

    Jumia this online shopping is so annoying and frustrating. my mum ordered goods and haven’t been delivered for the past two weeks, aren’t you selling again.call me wen u r bringing it 08182483166

  67. oamentaofikat

    Jumia this online shopping is so annoying and frustrating. my mum ordered goods and haven’t been delivered for the past two weeks, aren’t you selling again.call me wen u r bringing it 08182483166

  68. Abiola

    My order is taking so long to be delivered. I made orders from a rival group, and not only are their prices better, their services are also faster as they called me immediately and made the delivery within 48 hours. Kindly ensure that my order is delivered pronto. Your agents also do not pick the phone, which not very polite.

  69. hassan oluyemisi

    I placed an order since 27th of Nov and as I write I ve not been called or emailed for confirmation of my order. I tried calling customer agent but not answering calls and my mails not replied. kindly update me on my order. You can contact me on 08034767761

  70. ursulla

    pls I made an order since 25nov,till now I HV not heard anything from Jumia.the most annoying part is that I paid fully.wen I call their customer service it keeps telling me that all jumians are busy.pls I need my stuff

  71. Chamberlain

    t-shirt printing machine to say please

  72. Chamberlain

    please,how much does a t-shirt printer cost?

  73. akindele adeniyi

    I missd a call frm jumia dis morning as regard my order and I’ve bn trying to call back. Pls could u call back

  74. Francesca Ere

    Please i bought a couple of shoes on line and was delivered just yesterday, unfirtunately they are undersized. i would like to return for a correct size, can someone please send a dispatcher to Eko Hotels & Suites, My name is Franesca Ere and i work with EKo Hotels & Suites. 08055420768 is my number. i hope to hear from you

  75. Esther Igbinoba

    I made an order since 27th November i.e black Friday. I was called for confirmation shortly but have not received my others now. The customer care agents are not answering their calls either. My number 08068061415

  76. Bashiru Olamide

    I placed an order on Friday for 2 wristwatches but 5 appears on my ordered list which I corrected wen I had a call with jumia representative few hours later but d network broke up and couldn’t finish d conversation just want to confirm my order and when it will be delivered more so the email I used to order it is not opening again Pls u can reach me via dis email now olamidermt@gmail.com…thanks

  77. Ikechukwu Ndubuisi

    I got a message this morning that I have won a N30,000 free gift voucher, I have since downloaded the app as advised but yet to be contacted by anyone from Jumia. I really wish to get the voucher so I can do some shopping with it. Thanks in advance. My phone number is 09092406585

  78. isioma

    Pls when will u bring my orders bcos am about going 2 buy it somewhere else.need ur reply immediately

  79. Adedolapo

    I placed an order of infinix hot 2 gold, selfie stick 8g san disk, multipurpose power bank since last week Friday n i haven’t heard any response 4rm jumia eversince. I’ve sent several Email bt all to no avail. My address is epoyun street, ago-iwoye ogun state.

  80. rita gera

    Pls I placed an order with id no 305949117 on Friday I.e black Friday but has not received any email or call from u guys..reply tanks

  81. innocent

    Hello, I made an order for a Samsung TV since on Thursday with this order : Mrs Monica Igbonu , a resident of Monkey Village by Aco Furniture Madalla in Niger State, I want to make an order for (24 inch UA24H4003 USB Movie HD LED TV Samsung) with N30,500 price tag…. Thanks . but I havnt received any response

  82. glad

    I checked out some items on ur site, but couldn’t check out. Pls does POD not apply to the ‘Black Friday’ items. Can u help to conclude the process

  83. Lauretta pedro

    I placed and order on Black Friday and I was asked to put in my account details and my money was deducted from my account and I did not get a call to confirm any thing, then the next day I got a text from jumia saying the items I ordered are invalid that if I wish to order I should send a text to a number which I did but did not get a response

  84. Janet Adekumola

    Whenever I assess my wishlist, it shows zero, but when another person checks it, it review my order, I’m confused. Does it mean that my wishlist is in processing?

  85. Janet Adekumola

    I placed an order of QASA 7.5kg manual washing machine, 2 Blenders, 5.5kg manual washing machine, Knife Sharpner, Binatone Toasting machine and Generator 3.0kva on the 27th, November, 2015 but I haven’t been called till now. I have sent several emails, but no reply. This is my contact 08029962260, 08167757808. This my address: 20, Adalemo Street, Adalemo Bus/Stop, Sango Ota, Ogun State, Nigeria.

  86. Adeola

    I placed an order now and I wrote my address as- no 12 aliu imam street off police barrack igbogbo road ikorodu, and @ d landmark- Lagos ikorodu but it keeps bringing abule egba, pls help me to change it to ikorodu because of d delivery man

  87. Divine

    I was given a #30,000 voucher yesterday 26th November2015. I made a purchase of a DJ 6089 Home theatre. But don’t know the next step to take for delivery to my door step. I heard jumai is genius. I am trying it for the first time. I live in Aba abia state. My phone no 07937155100.

  88. lami

    pls where is jumia branches in lagos and is d black friday online only or in some branches

  89. Saifullahi Maiwada

    i really needs that Star times solar phone but am ready for cash on delivery. what are your due process.


    Please can you remove a CDMA microship and replace it with a GSM microship for Samsung galaxys5 US cellular?

    1. Hello Dominic, it is not possible to do that.

      1. Favour

        pls jumia are u guys scam or what?You have debited my account for the order i placed for indian hair gro oil and 32 pieces set of make up of brushes which costs 8750.But still you have not delivered it.And you sent me a messssage after several emails that its on its way.Please just close down this online shopping of yours if you can’t be accountable to your customers.You are Crap.


    I wish to use my office and my store for drop out station for Jumia. i will like to advertise your name on TV and Radio if am Authoraise to to do so. i from Kwale Ndokwa West L.G.A Delter State Nigeria. my number 07031890015.i promise customer will not be a problem.

    1. motunrayo onadeko

      Pls I want to order for an HP Probook 11 EE G1,been trying to call since forever.I need it ASAP, I’m in lekki

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