Businesses know the level of customer loyalty has a lot to do with the performance of their customer care representative. As for customers, it is only when they have issues or complaints that they remember a business actually has a customer care representative.
First Bank Nigeria runs a comprehensive customer care system via the FirstContact platform (launched in 2009) which has since then been digitally optimized to better serve a mobile, fast track audience.
FirstContact runs 24/7 and caters to customers in not only English, but also Pidgin, Igbo, Hausa and Yoruba. The service also has an Interactive Voice Response feature that guides callers on how to check account balance, make transfers, pay bills and other mobile banking services.
While FirstContact could be seen as a marketing attempt, it was also setup to satisfy the legal requirements of BSI ISO 10002:2004 – Customer Satisfaction – Guidelines for complaints handling in business organisations. So, FirstBank actually owes you a duty of care.
If you’ve been searching the Universe for First Bank Nigeria Customer Care Contact, now, your search ends. We’ll provide you with the correct and updated information on their address, phone number, website and email for easy access via which ever means is convenient for you. This information will especially be valuable for those in diaspora.
FirstContact (First Bank Nigeria Customer Care Contact):
Samuel Asabia House
P.O. Box 5216,
+234 700 34778 2668228
+234 708 062 5000
+234 1 448 5500
SMS Short Code :
Online Contact Form: