First Bank Nigeria Customer Care Contact

Businesses know the level of customer loyalty has a lot to do with the performance of their customer care representative. As for customers, it is only when they have issues or complaints that they remember a business actually has a customer care representative.


First Bank Nigeria runs a comprehensive customer care system via the FirstContact platform (launched in 2009) which has since then been digitally optimized to better serve a mobile, fast track audience.


FirstContact runs 24/7 and caters to customers in not only English, but also Pidgin, Igbo, Hausa and Yoruba. The service also has an Interactive Voice Response feature that guides callers on how to check account balance, make transfers, pay bills and other mobile banking services.

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First Bank Nigeria Customer Care Contact


While FirstContact could be seen as a marketing attempt, it was also setup to satisfy the legal requirements of BSI ISO 10002:2004 – Customer Satisfaction – Guidelines for complaints handling in business organisations. So, FirstBank actually owes you a duty of care.


If you’ve been searching the Universe for First Bank Nigeria Customer Care Contact, now, your search ends. We’ll provide you with the correct and updated information on their address, phone number, website and email for easy access via which ever means is convenient for you. This information will especially be valuable for those in diaspora.

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FirstContact (First Bank Nigeria Customer Care Contact):
Samuel Asabia House
35 Marina
P.O. Box 5216,

Phone :
+234 700 34778 2668228
+234 708 062 5000
+234 1 448 5500

SMS Short Code :


firstcontact@firstbanknigeria. com

Online Contact Form:

Social Media:
Twitter: @firstbankngr

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Add a Comment
  1. Margaret Olufunmilayo Odushola

    I have not been receiving alert on transaction on my current account. I complained and was given a form to fill with my e- mail address also filled on the form. I still don’t receive alert and the worst thing is that I cannot even check the balance of the account or make any transfer from the account using *894* again

  2. Aliyu lawal

    please can you help me to sort out my problems

  3. Aderinboye Samuel

    Am unable to make transaction on my firstmobile and am not in the country which makes it very difficult for me visit the bank branch for complain

  4. Igbadi Paul Ogoh

    Please, i want to see my full name as shown on my bvn, and my account no; is 3042728664

  5. adekunle

    i dont remember my bvn number how can i get it on phone

  6. Adeniran Bolanle

    My brother is trying to send me money from the USA by western union to my account it we cancelled why

  7. Oyelowo amos oyejobi

    I have lost my account number
    my name is Oyelowo amos oyejobi
    my number 08140913040

  8. Nkeiruka Felicitas Okafor

    Pls i having problems with my card

  9. abass saliu

    pls my loan is due this month with 1980 to be removed but 12400 was sent instead. pls check. my account is 2020218746

  10. abass saliu

    am Mr abass abiodun saliu . pls my loan is due thin month remain 1980 to be removed but alert was sent for 12400 . pls check.a/c no. 2020218746. Oshogbo branch

  11. Nnaemeka Hillary

    how can I get my account back

  12. Kolade Oluwaseun John

    How much is the minimum amount and the maximum amount for a student account…

  13. omolara silifat Oyedeji

    Hi,I would like to know if my 2 request can be granted.some years back I bought shares with first bank and travelled Although I have the a copy of certificate with me.2ndly I do bank with first bank and I wish to know if I can reopen my account in other to continue running it.thank u.

  14. amuh Terkimbi

    I made a transaction yesterday from fcmb ATM. I was to transfer #25,000 to an Eco bank acct no 4271017551 n made a mistake of last digit. I still dnt kn hw comes d transaction was successful.

    1. amuh Terkimbi


    2. It was successful because the account number exist.
      Kindly visit the nearest First Bank branch to fill a complaint form.

  15. Adigun Ganiyat Abiola

    please answer me

  16. Adigun Ganiyat Abiola

    I bought recharge card of #300 but I did not see the card and you have deduct my money from my account

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