First Bank Nigeria Customer Care Contact

Businesses know the level of customer loyalty has a lot to do with the performance of their customer care representative. As for customers, it is only when they have issues or complaints that they remember a business actually has a customer care representative.


First Bank Nigeria runs a comprehensive customer care system via the FirstContact platform (launched in 2009) which has since then been digitally optimized to better serve a mobile, fast track audience.


FirstContact runs 24/7 and caters to customers in not only English, but also Pidgin, Igbo, Hausa and Yoruba. The service also has an Interactive Voice Response feature that guides callers on how to check account balance, make transfers, pay bills and other mobile banking services.

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First Bank Nigeria Customer Care Contact


While FirstContact could be seen as a marketing attempt, it was also setup to satisfy the legal requirements of BSI ISO 10002:2004 – Customer Satisfaction – Guidelines for complaints handling in business organisations. So, FirstBank actually owes you a duty of care.


If you’ve been searching the Universe for First Bank Nigeria Customer Care Contact, now, your search ends. We’ll provide you with the correct and updated information on their address, phone number, website and email for easy access via which ever means is convenient for you. This information will especially be valuable for those in diaspora.

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FirstContact (First Bank Nigeria Customer Care Contact):
Samuel Asabia House
35 Marina
P.O. Box 5216,

Phone :
+234 700 34778 2668228
+234 708 062 5000
+234 1 448 5500

SMS Short Code :


firstcontact@firstbanknigeria. com

Online Contact Form:

Social Media:
Twitter: @firstbankngr

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  1. Onyemaechi Emilia aforerinwa

    Someone paid into my account the sum of 26,000.00 on the 17/8/2017 and I went to make a withdrawal of that same money in the evening of that same day from a UBA machine close to me at ykc junction in prtharcour. when I inserted my card I made a request of 10,000.00 which was paid to me, I tried again to get the second 10,000.00 out it brought out insufficient fund, I tried the second time it brought out “out of service” but debitted me.when I complained that the machine did not pay me but debitted they said it will reverse it later I then left the machine and I couldn’t withdraw the remaining 16,000.00. The next day being Friday the 18/8/2017 I checked my balance it was not reversed I went to ur branch at ykc junction which is close to me and lorgded a complain to ur customer care representative by name Mr David, he advised I should wait for 24 hrs since it happened the previous day and at night, I then withdraw the 6,000.00 that was left in there at the bank. I went home thinking something could be done. The next day was a Saturday and sunday there was no work but on Monday I was the first person to be attended to in that same branch where I was asked to fill a form and wait for 7-14 working days, on Wednesday being the 23/8/2017 I was there again but he told me that the head office have not replied him, he will send a reminder to them concerning the issue. I travelled out of portharcourt and send one of my daughters to go to first bank and confirm if the money has been reversed but she called me and said nothing has been done. Now am back to my base went to the bank on Friday being 8/9/2017 and I am hearing another story, pls u have ur net work and how to track ur things,the machine never paid me any money and I am not stupid that the machine will pay me and I keep stressing myself and transport coming to ask for this.unless one of ur staffs has made away with the money and he/she is trying to be smart. Pls use ur good office in making sure that the truth is established. I am seriously waiting for a favourable answer on this and count on ur impeccable ability to finding a solution to this.

  2. Olubiyi Oluwafemi Emmanuel

    I recharged 950 from my account and my phone has not been credited and the money is yet to be reversed to my account

  3. Ernest Glory

    people do complaine of dis but I Neva believed it. I bought card of 200, 100 twice. And u deducted my money. but no card. u knw aw to deduct money, buh u don’t knw aw to send card. hiss…

  4. wusu Joseph selomen

    Lovely bad this

  5. wusu Joseph selomen

    I have been loading card and the money I’d not entered but my account is be decte

  6. wusu Joseph selomen

    I have been loading card and the money I’d not entered but my account is been deducted. the phone numbers didn’t get . please I’m begging you please reverse it sir.

  7. hashimu abubakar

    I buy a recharge card from my account,you deducted my account but I didt see it

  8. Margaret Olufunmilayo Odushola

    I have not been receiving alert on transaction on my current account. I complained and was given a form to fill with my e- mail address also filled on the form. I still don’t receive alert and the worst thing is that I cannot even check the balance of the account or make any transfer from the account using *894* again

  9. Aliyu lawal

    please can you help me to sort out my problems

  10. Aderinboye Samuel

    Am unable to make transaction on my firstmobile and am not in the country which makes it very difficult for me visit the bank branch for complain

  11. Igbadi Paul Ogoh

    Please, i want to see my full name as shown on my bvn, and my account no; is 3042728664

  12. adekunle

    i dont remember my bvn number how can i get it on phone

  13. Adeniran Bolanle

    My brother is trying to send me money from the USA by western union to my account it we cancelled why

  14. Oyelowo amos oyejobi

    I have lost my account number
    my name is Oyelowo amos oyejobi
    my number 08140913040

  15. Nkeiruka Felicitas Okafor

    Pls i having problems with my card

  16. abass saliu

    pls my loan is due this month with 1980 to be removed but 12400 was sent instead. pls check. my account is 2020218746

  17. abass saliu

    am Mr abass abiodun saliu . pls my loan is due thin month remain 1980 to be removed but alert was sent for 12400 . pls check.a/c no. 2020218746. Oshogbo branch

  18. Nnaemeka Hillary

    how can I get my account back

  19. Kolade Oluwaseun John

    How much is the minimum amount and the maximum amount for a student account…

  20. omolara silifat Oyedeji

    Hi,I would like to know if my 2 request can be granted.some years back I bought shares with first bank and travelled Although I have the a copy of certificate with me.2ndly I do bank with first bank and I wish to know if I can reopen my account in other to continue running it.thank u.

  21. amuh Terkimbi

    I made a transaction yesterday from fcmb ATM. I was to transfer #25,000 to an Eco bank acct no 4271017551 n made a mistake of last digit. I still dnt kn hw comes d transaction was successful.

    1. amuh Terkimbi


    2. It was successful because the account number exist.
      Kindly visit the nearest First Bank branch to fill a complaint form.

  22. Adigun Ganiyat Abiola

    please answer me

  23. Adigun Ganiyat Abiola

    I bought recharge card of #300 but I did not see the card and you have deduct my money from my account

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