First Bank Nigeria Customer Care Contact


Businesses know the level of customer loyalty has a lot to do with the performance of their customer care representative. As for customers, it is only when they have issues or complaints that they remember a business actually has a customer care representative.

 

First Bank Nigeria runs a comprehensive customer care system via the FirstContact platform (launched in 2009) which has since then been digitally optimized to better serve a mobile, fast track audience.

 

FirstContact runs 24/7 and caters to customers in not only English, but also Pidgin, Igbo, Hausa and Yoruba. The service also has an Interactive Voice Response feature that guides callers on how to check account balance, make transfers, pay bills and other mobile banking services.

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First Bank Nigeria Customer Care Contact

 

While FirstContact could be seen as a marketing attempt, it was also setup to satisfy the legal requirements of BSI ISO 10002:2004 – Customer Satisfaction – Guidelines for complaints handling in business organisations. So, FirstBank actually owes you a duty of care.

 

If you’ve been searching the Universe for First Bank Nigeria Customer Care Contact, now, your search ends. We’ll provide you with the correct and updated information on their address, phone number, website and email for easy access via which ever means is convenient for you. This information will especially be valuable for those in diaspora.

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FirstContact (First Bank Nigeria Customer Care Contact):
Address:
Samuel Asabia House
35 Marina
P.O. Box 5216,
Lagos,
Nigeria.

Phone :
+234 700 34778 2668228
+234 708 062 5000
+234 1 448 5500

SMS Short Code :
30012

Website:
https://www.firstbanknigeria.com

Email:
firstcontact@firstbanknigeria. com

Online Contact Form:
https://www.firstbanknigeria.com/contact-us/contact-form/

Social Media:
Facebook: https://www.facebook.com/firstbankofnigeria
Twitter: @firstbankngr

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Faith Obafemi

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10 Comments

Add a Comment
  1. abass saliu

    pls my loan is due this month with 1980 to be removed but 12400 was sent instead. pls check. my account is 2020218746

  2. abass saliu

    am Mr abass abiodun saliu . pls my loan is due thin month remain 1980 to be removed but alert was sent for 12400 . pls check.a/c no. 2020218746. Oshogbo branch

  3. Nnaemeka Hillary

    how can I get my account back

  4. Kolade Oluwaseun John

    How much is the minimum amount and the maximum amount for a student account…

  5. omolara silifat Oyedeji

    Hi,I would like to know if my 2 request can be granted.some years back I bought shares with first bank and travelled Although I have the a copy of certificate with me.2ndly I do bank with first bank and I wish to know if I can reopen my account in other to continue running it.thank u.

  6. amuh Terkimbi

    I made a transaction yesterday from fcmb ATM. I was to transfer #25,000 to an Eco bank acct no 4271017551 n made a mistake of last digit. I still dnt kn hw comes d transaction was successful.

    1. amuh Terkimbi

      Ok

    2. It was successful because the account number exist.
      Kindly visit the nearest First Bank branch to fill a complaint form.

  7. Adigun Ganiyat Abiola

    please answer me

  8. Adigun Ganiyat Abiola

    I bought recharge card of #300 but I did not see the card and you have deduct my money from my account

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