StarTimes Customer Care Number & Contact Details

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Startimes channelsStarTimes is a direct to home paid Tv service available in Nigeria with over 80 channels at a subsidized rate. With many Nigerian subscribers it is possible to run into issues with your startimes decoder or subscription.

To contact StarTimes, find details of StarTimes Customer care number, StarTimes official email address, StarTimes Twitter & Facebook account, StarTimes Nigeria website and Physical Contact Address below.

StarTimes Nigeria Customer Care number: 08172398558 or 09-4618888

StarTimes Nigeria Email: support@startimes.com.ng

StarTimes Twitter Account: https://twitter.com/startimes_ng

StarTimes Facebook Account: https://www.facebook.com/StarTimesNG

StarTimes Nigeria Website: http://www.startimes.com.ng

StarTimes Nigeria Contact Address:  AFRIBANK House, Fatai Atere Way Mushin, Lagos.

Click here to find a list of all Startimes branches in Nigeria

704 thoughts on “StarTimes Customer Care Number & Contact Details”

  1. My Decoder ID is 02027884219, I recharged my account with your (1) Basic Bouquet package of =N=1,700.00 also (2) Nova Bouquet of =N=900.00 for a month this is to enable have access to many loved stations
    To my surprise, BBC, AL-JAZERA and all News stations were removed from the decoder,
    Kindly urgently restore my love news stations back.

  4. I subscribe my startime on 19th August been ful month subscription but now on 29 it’s stop pls do something about it my card number is (02145906177).my number 08067324762

  5. Please I want to link my serial no to startime s app but I discover that the s/n was clean please help me any other way to check my decorder s/n

  6. Hello, good evening.. I subscribed June 22nd and it’s to expire July 21st… And now it’s 7th July it says it’s expired that I should recharge. Number is 02027741762.. please look into it.
    Thanks

  10. Please, I help someone to subscrib his star time on February 20,2021 now is saying it has expired on 3/03/2012 not up to a month. This is the card number: 02110925814 Azeez mualiyu.kindly look into it urgently .thank

  11. I subscribed for a month
    I have been using it for just a week plus.
    I transferred my stuff’s to a new phone and now I can’t access my movie’s.
    It has been asking me again for another resubscribe

  12. Good Day, Customer ID: 01831664845. I made an online recharge of N2500 on Dec 28, 2020:19:36p.m on Basic Bouquet initially. It didn’t work that night due to relocation to Ibadan, Area, Oyo State. I now went to your service center at Idi-Ape to complaint in which they told me that they have to reconfigure my decoder to Ibadan settings in which I agreed. I also asked them to change my Bouquette from Basic to Classic in which they did. All what I discovered is that I didn’t enjoy my service for a month! Alas! just only 2 weeks. I.e January 13, 2021. Is subscription now meant for just weeks? Kindly help to investigate and correct the error please.
    Thanks.

  13. I recharge my star time on 30 dec2020 and the star time subscription finished on 1 jan 2021 pls do something to it pls sub’s code
    02145790139
    Phone number 08032428986

  15. Good day my name is Michael in bayelsa I subscribed for Nova banquet two weeks ago and I’m surprised to see that all channels are not showing any more please I want to know what is going on with my order

  16. I made my subscription successfully after I have been watching for 2 weeks the close it and ask me to re-subscribe again please help me and find out what is the problem this is my other number 01467425986

  17. Pls my decoder is saying no singer and I just brought a new antennal with sub of #1800 pls I don’t know what to do help me
    Decoder no 282528141322515
    00620010812
    Card no 021-4590-8073

  21. I subscribed through Mobile App since 20th of December till now is yet to activated, and the same complain has been persisting for long, Pls do something to it now.or you lose me and every of your subscribers in my environment. Smart card number 01467232235. Phone number 09021078990

  22. Pls, my monthly subscription of 1,300 was made for Basic Bonqeut and I can’t view the Basic channels except Nova stations .Do something about this, Card No 02110286112.

  24. I subscribed at the rate of
    N1000 but i upgrade to N2000 for my StarTimes
    oct 18 and up till now,it
    hasnt been activated..
    Smart card no:01831364266
    ref no: 14382660438
    Phone no:08180005609 Please, look into this, thanks…

  25. I recharge startimes on 29th September 2019 and it’s now telling me to recharge that the subscription has expired, package is basic amount recharged is 1300 card number 01467287614 please something should be done about it

  26. My name is Mercy from Ekiti state, star life challel 500 it’s not audible despite increase in volume here. All other channels are speaking out. Kindly look into this urgently. card number 02145715172

  28. I UPGRADED TO SUPER PLAN WHICH IS 3800, BUT EVER SINCE THEN IS NOT COMING UP FOR VIEW, KINDLY HELP RESOLVE THE ISSUE
    SMART NO:01831629820
    NAME:WISDOM OMODA

    THANKS IN ANTICIPATION

  29. I recharged BASIC BOUQUET for 1month 1400 since saturday thro my first bank acct, uptil now nothing is showing,my smart card number is 01467270076 and my phone number is 08060180070

    • good evening, please help me look to this issue, i recharge 1500 this morning with card no 02027821237 and nothing has not yet shown up.. i am begging you to check it because i recharge it through my bank account and the decoder owner is not taking it easy with me

  30. Please i subscribe into my decoder on MONDAY uptill now I was unable to view anything 01831174991. Please help me confirm if the subscriction is successful or not

    • For three months now I noticed my recharge does not last to one month I subscribed for please help me ractify it or o quit startime if I notice that again….my name john azuoma card number 1467287346…

  31. I was on lower bouquet of 900 naira, then suscribed for a higher one of 3800 naira (super view) , My viewing access is still
    limited to the former bouquet. phone no is 08082828357, My sub no is 01831086179.

  32. I am a customer with Decoder No. 02110306959.

    For some months now my Zeeworld is not talking and now (about 2 weeks) my Novela E Plus is not talking also.

    Please, what could be the problem.

    Please, rectify.

    Thank you.

      • Please I subscribed for my uncle yesterday on startime basic 1360# instead of Nova 960 it was successful but it’s not yet showing. Please help me migrate it from Nova that it was before to basic of which was deducted for so it can start showing. Thanks. Iuc no is 01467156725 Mr Simon chidi

  35. I recharged 1300 naira on my startimes with smartcard number 01831526018 using online method, but l ve not been able to assess the chanels. Pls what should l do?

  36. My name is Hope, my decoder number is 02110138296. I bought startimes card of N1400, I did not scratch it well. Please can use the serial number of help me check the number and recharge for me. Please reply.

  38. I recharged my star times Nova bonquet on the 28th July, 2019. Until now is still showing not recharge. Please, help to activate it. The Star time No is 02146441737. Your urgent attention is needed. Thanks.

  39. I just subscribe to noval bouquet through U.B.A mobile app, no channel is showing, it displaying no card inserted. please do something. my card no is 01467199602 ànd my phone no is 07014098386. thanks

  40. N3800 was paid For on 15th of june But is that of N1900 that was release. Pls reSolve as soon as possible. The number is 0183184975.
    While 02146295322 was paid for a week ago N900 But didn’t last a week. Pls also resolve.

  41. I recharged yesterday 1900 for Classic but basic was released,pls I want this looked into and all my channels released,my smart card no is 01467095199
    name Ezekiel Daniel
    please do something about it.

    • Help please, I recharged my Startime with #1400 since 31/05/19 but it’s not activated till now. No refund of money too. I recharged through online banking. Decoder no.02027393134

  46. for three months now I subscribe my Startime decoder Troy my phone it will not be up to a month it will expire is like I will not be using it again

    • I recharged a customer Startimes yesterday via Rechargeandgetpaid network but it hasn’t started showing.Code 02027029222,customer name Mr lfeanyi Uzochukwu

  47. I recharged classic through the mobile platform. I was charged 2700 and debited three timees (a total of N8,100 was debited) and the card hasn’t been activated yet.
    How do I get a reversal of the transfer?

  49. I recharged for 2 months on basic bouquet on 6-5-2019. so that I can watch classic bouquet for 2 months, but now I can’t view classic. why I am not happy.do some thing. 02027726895. my name is Arinze ONWUJIOBI.

  50. I recharged my decoder yesterday 4th May with 2Months Nova bouquet (upgrade promo). I expected my basic bouquet to be activated as advertised in the promo. but not yet activated. my smart card number is 02146491513 and the decoder number is 29712815113137379. pls help out.

  53. subscription of #1000 was made successfully and still yet to be activated pls kindly help to check why its delaying. the smart card no is :02146590420, the phone no is: 08028329209 and the name is adesanya%20adekunle thanks in anticipation

  54. please help to check and rectify the problem am going through with my subscription. I subscribed #1000 and was successful but yet it has not be activated nor working. the code is:02146590420 and the phone number is : 08035858188 the name is Adesanya%20Adekunle thanks in anticipation

  56. I recharged my starting on Friday 19th of April 2019.up till now no activation.Please rectify it,code no 02027029222,phone no 08035661633 or 08145652217

  59. I just paid #1400 for startimes subscription now. The transaction ID is 15555904151318708 and my payment wasn’t activated. Kindly assist.
    Thanks

  62. Gudmorin startime team. I don’t understand ur service again. I thought it’s a better alternative to others. I recharge on 30th of March, message was sent to me before my decoder was activated. Waking up dis Morin, my account had been suspended n l was ask to recharge again. Please take action on this before its too late.
    My card number is 0211077467

  63. I recharged my startimes yesterday friday 4th of 5th of April, 2019 but it’s not showing till today 6th of April 2019.

    Kindly help find a solution to it pls.

    Card no. is 02110073358

  64. please I don’t understand startimes again oooo for three days now my startime has been showing no signal and I still have subscription on it..I’m complaining from army barracks,akure
    please kindly resolve this quickly, my card number is 02145917638..

  65. The sum of 1900 naira wss paid into this startime account 01467210398 on 5th- April-2019 but my subscription hasn’t been renewed. Please do something about it on time

    Account name: Leo Omokaro

    • I had sent mails to change from Nova to Basic but yet to get any response. Called severally but no response either. Please effect ASAP as payment for basic has been made. Smart no – 02139132828

  66. i recharge yesterday 4/4/2019 1300 package through quickteller my transcation was successful but the channels is still locked card number 02145999402 my phone number 08133325026

  68. i recharge my startimes decoder yestarday on the 2nd of april 2019 with the sum of nine hundred naira (900), but it yet to appear, the startimes number is 02027668316.

  69. i recharge my startimes decorder yestarday, 2nd of april 2019, with the sum of nine hundred naira (900)but yet to appear, pls help confirm and rectify to serve us better.

  70. I AYODEJI FEMI I have problem on my startime and the problem start yesterday, anytime I switched It on is tell me no signal, I do all my best to make sure the problem is not persisted my effort is in vain even though I change the pole and check the cable of the antenna to make sure is connected very well please help me out. MY STARTIME NUMBER IS 01831704064

  72. it has been long i use my startime because my brother took it away without use, now i got it back yesterday and connected it but it doesn’t seem to work, kindly help check. my card number is 02027460091 and phone number is 08052312380.

    thanks.

  75. I did a startimes Nova subscription on 10/3/2019,but it stopped showing on the 14/3/2019.Kindly rectify this issue smartcard no is 01831586296 and phone no 07032497204

    • Sir, I made subscription payment on 21/03/19 of 1300 online and was successful but till date it has not validated or viewing. My starting no. 02146198568 and ref no. 108210021016672. Kindly rectify pls.

  77. on the 23/2/2019 I subscribed for startime nova and funny enough after 13day all the chanels are showing not subscribed.name on the card is v man,card no is 01831195019 plz help

  79. Kindly help and resolve issues with my Statimes TV/Decoder(2-in-1) Smart card number 01831747342 that was recharged on the 25the February 2019,but services were blocked on the 5th, March,2019.

  80. I recharged my TV/Decoder on the 25th February 2019 for Basic platform at the rate of #1300:00 online to last for a period of one month but services were blocked by 5the March 2019,just a week after the recharge.
    My smart card number is 01831747342.
    The smart card came together with your recently released STARTIME BRANDED TV/DECODER(2-in-1) set.
    Help check and restore devices please.

  83. We made payment on Wednesday 26/02/2019 and payed for three months Nova package, to my greatest surprise we were disconnected after three days of subscription. The name on the decoder is Buhari with smartcard no 02110441628.

  86. please help us to activate this decoder for us, the smart card no is 02027127690. My name is Pastor Kehinde Olowe. We bought it on 2/2/19 and work for 3 days and started showing: not activate and no subscribe. And the expire day is on 28/2/19

  87. 02027127690, we on the 2/2/2019, after 3 days we unable to watch, and begin to show no activate amd not subscribe. And it expire on 28/02/19. pls help to do something about it before it will expire. Thanks for your understanding.

  93. Gud day my name is Francis Okafor I recharge 1300 for basic and up till now no channel is showing pls wats d problem..my decorder number is 02146066112
    07066470678
    Name on the decorder is anthonia nunu

  96. Good morning, I recharged my startimes smart card no.01467250610 yesterday 13/2/2019 around 2pm until now I can’t watch any channel except TV guide please help out, my no. 07031828924

  98. I recharged today been 2-02-2019, through access mobile banking yet my decoder is still showing not subscribed, my card number is 018-3153-6499 phone number is 07065462965, please help out.

  99. Urgent attention. Please my new decoder is not displaying any channel, it keep saying subs expired while I was told I have two months free subscription as new decoder. Please my decoder is on now, help me activate it. My card number: 01831474859

  100. Please I bought a new decoder last week and till now it has not been activated for viewing. I can’t get channels, it keep saying I should subscribe while I was told I have 2 months subscription on it. Please I need urgent attention. Card number: 01831474859. The decoder is on at the moment. Thank you.

  101. My Name is Ahmed Garba Ajikobi, my card number is 02110445939. I subscribe 1000 naira through my Bank. On 21/1/2019 and the subscription didn’t last 10 days instead of a month. All the channels have gone except the local channels and the star guide. Please kindly the correct the situation for us as we have been deprived from the channels we are entitle to. From Ilorin, Kwara state. My phone number is 08067527753

  102. My Name is Ahmed Garba Ajikobi, I subscribed to my startime on 21/1/2019 Nova buque at rate of 1000 naira through my Bank which meant for a month . But it doesn’t last for 10 days all the channels are not working except the free local channels. And the star guide. 08067527753 from Ilorin, Kwara State.

  103. I recharged yesterday for someone through recharge and get paid,up till now it have not been showing,and the person have been disturbing me,please my situation,my phone no 08138143499,the persons pin no 02110353150 and the name is uncle Joe though I saw another name on it while processing it (Nnamdi Chioma)

  104. Is this how this star times work
    It happened In December, I recharged 1900 it oonly lasted two weeks
    I deed another and now it even lasted less than two weeks ,pls rectify this issue
    This my No 01467053142

  105. I recharged my monthly subscription between 24th and 26th December with a vendor which i payed N1,400 on this Smartcard No. 02145705001 but, after a week, i was notified that my monthly subscription has expired. Uptil now I cannot watch any channel except free channels. Please, correct this anomaly. Phone number 07063770656.

  106. I recharged my monthly subscription between 24th and 26th December with a vendor which i payed N1,400 on my Smartcard No. 02145705001. but, after a week, i was notified that my monthly subscription has expired. Uptil now I cannot watch any channel except free channels.Please, correct this anomaly. Phone number 07063770656.

  107. pls i recharge to my startimes decoder on 31st of Dec with # 1300 but now it was telling me today 9th of January that my subscription has expired. pls do something about it. looking forward unto your response. Thanks.smart card: 02110243914
    phone: 07033123794

  108. I recharged N1300 on 23th December 2018 on 4th January it stopped showing telling me to recharge again uptill now is not showing.my card number is 02110407877.pls rectify the problem.

  109. I have made effort calling you through numbers on your platform but couldn’t reach your office. I’m really disappointed! I subscribed on 21st December for a month (#1300:00, basic) just to see subscribe on 30th of December. My card no is 01467132415

  111. I recharged BASIC BOUQUET for 1month 1300 since yesterday uptill now it has not being activated, nothing is showing, what is happening? Not happy atal. My number 08133220512

  113. My startimes is not displaying any channel, even the the St guided is not showing. I recharge and could not use it and it expired.please help. Card number 0183222913

  116. I recharged my smart card number 02145960152 two weeks ago with N1300 for basic bouquet and presently I am experiencing please recharge! Kindly attend to this erratic service delivery.my phone number is 08037120778.

  121. LAWAL SANI tata
    i just recharge my startimes yesterday with my mobile banking.during Recharge I made a mistake instate of putting 11 digit card number I put 12 digit. here is the wrong digit 014674144093 while the correct smart card is 01467414093 and also I got a double debting from my bank account the bounque is BASIC 1 MONTH here is my phone 08039398065 thanks

  123. Your services is very poor your customers care line can’t be reached your SMS way of reaching is not working can’t you people pay your staff to work on holidays so that they can help people resolve their issue during the holidays?

  124. Your services is very poor your customers care line can’t be reached your SMS way of reaching is not working can’t you people pay your staff to work on holidays so that they can help people resolve their issue during the holidays?

  125. Please kindly bail me out ,i have ju st been upgraded from basic to classic and i’ve recharged #1900 but non of the channels is showing it was just saying “card error,check card” .But i have done this severally without any changes ,what do we do .
    my decorder no :01467270720
    my no 08152890773

  126. Morning Sir,

    I subscribed for basic banquet on 4th of Dec, 2018 and surprisingly my decoder was telling me yesterday to recharge.

    Though I was called by one of your agent for upgrading from basic to classic, initially I told him to go ahead but due to eplitc power failure I wrote your company on Facebook about my decision to remain on basic banquet.

    Please help me do something about this

    Decoder no:02110694338

    Regards

  127. Pls am on smart buoquet satalite dich but i recharge on basic buoquet due to money up till now all the chenner has not be showing my smart card num.01831066442 .i paid 1300 today

  130. Please I am favour iroegbu from Nigeria for two days I have been trying to work on my network signal but couldn’t pls help me active it my phone number is 08065957341

  131. Please on 25th October, 2018, I recharged my StarTimes with N1,300.00/N100 surcharge on Quickteller Platform with Request Reference Number 889357433911. The Payment Reference is ZIB|Web|3QTI00001|STIM/251018133311|NPXXC4KY printed out. My Name is Mr. Dele Adebayor and Smartcard No.01831650459, uptil now I cannot watch any channel except free channel. I called the Customer Service but the have not done anything about it. Please recharge or refund my money to Zenith bank on Account No.2085544581.

    Thanks.
    08051140724 & 08032604914

  132. I have an old decoder, probably one on the first sets of decoders given by your company. the decoder has been inactive for a while but i want to reactivate it now. can i continue using it or i will have to replace or exchange it for a new one. The number of the decoder is not with me presently but i can always get it. Thanks

  133. I have made a subscription through quickteller since on the 26th of October and uptil now my account has not been credited, I have made several complaint in that regard but the issue is not yet resolved.

    Smarts card number is : 02145798961

    Startimes Payments payment of NGN 1,300.00 for 02145798961 was successful. REF: 888957494336

    Please, help me to resolve this issue. Thank you…!

  138. Good evening. I recharge for N1,900 to change to classic but up till now it has not been effected. The smart card number is 01831066989. It’s for Alhaji Adewusi with mobile number 08037204326. Please assist as we have been customer care with poor response.

  139. I am Adaramola Idowu I subscribe my startimes decoder through access bank app, my money was deducted I only have access to Nova bonquet instead of basic bonquet because I paid #1405 was successfully deducted for basic bonquet monthly subscription. Please correct this annomalis situation

  140. good afternoon I subscribed my decoder yesterday and till now it hasn’t been activated please help me activate it this is my ICU number 02146524359 Gideon Richard thank you

  142. I am Joshua I subscribe my star times decoder through fitstbank app, my money was deducted but the decoder was subscribe. I received message that it was successful but it was not subscribe. It was N450 for a week. My decoder no is 02146347157. Pls, return my money or you recharge the decoder.

  143. I am Martins. I subscribe to my Startime decoder using first mobile apps from first banks which was not successful and my first bank account was debited twice to the tune of #2000 and my decoder was not subscribed and my money was not refund. pls help. I want my decoder subscribed or my money back. my smartcard number is 02145920654.

  148. utibe eventus
    i am a startime dealer
    i recharge this decoder 02110429650 1 month 2600 classic&i mistakely recharge 1180 again
    pls help me recharge this decoder 02110305667 name okon etim with dat 1180 naria
    thank u

  149. I recharge my decoder a week now but is not responding ie is coming up and going (fluctuating) getting to a week now please advice. i even change my antener thinking is the problem but not.

  151. i recharge my monthly subscription with a vendor,the nova bouquet and pay him 1,400 after a week,i was notify that my monthly subscription has expired.please educate me more about your monthly payment.phone number 08037503158

  152. gud morning madam/sir my name is utibe eventus
    i am a dealer ,my customer recharge 1month i mistake rech 2month
    pls help me to transfer 1300 to my startime account (acc name BIGSAM MEGA POWER)operator code(12041)& my bank F.B.N acc(ACC NAME EKPENYONG ANIEFIOK EVENTUS)ACC NO 3070031761
    de decoder no -02110429650(decoder name okon)
    thank 4 ur attention

  153. Very poor and Bad Customer Service In Your Kano Branch(MM Way Kano State).

    Am writing this mail with a deep sadness and regrets be a customer of your TV Cable Satellite. My decoder was faulty and I took it to your branch at MM Way Kano State to lodged my complain of my faulty decoder and I was told to drop it for repairs.And I was told to come back after two week’s, which I patiently waited for the two weeks. But to my surprise when I got there for the collection of my decoder I was told that to come back a week again making it three weeks and I ask the reason why,and I was told that the engineer is yet to attend to my issue.
    A week passed and I went yesterday hoping to hear good news but to my surprise the opposite was the issue.For one month have been deprived from watching TV.Have been your customer for years and I decided not to patronize any other cabel station despite friends telling me how poor your customer service,which have experienced. I believed many out there too are displeased with your customer service.Finally, I was given back my decoder without fixing it and no reason for that.
    Your swith response will be highly appreciated.

  155. I recharge my starting since yesterday 31-07-2018 till now no activatio.please help me reset it l need it urgent please this is my smart card number 02110588528. Name oyekanmi kazeem please.

  156. hello good morning .pls I want to make a complained about my Startimes .my Startimes is nt working is tell Error de Smartcard what dose that me nd why ist in French language pls I hope these will be resolve now tanks

  157. good day my name is sufiyanu Abdullah make a payment of my startimes #2600 for two months and is not working this is my smart card number 02146096942 thanks

  159. On 7-7-2018..  A decoder with number 02027452509 was rechaged wrongly, instead of writing the above serial number of the decoder i wrote 02027452309,its a basic bouquet i am waiting for ur positive response please contact us on 07064196887 or 08104094022

  160. my startime decoder is not working and I approach a dealer and I was told to decoder switch being an old decoder to enjoy the service …
    my question is am I suppose to pay for another decoder for me to enjoy the service ?

  163. Pls i want you to help me in changing my plan from Nova bouquet to basic bouquet. my smart card no is 02146015292.
    I just recharged #1300 last week. thanks

  166. I recharge my star time since on Wednesday 6/6/2018 till now but is not working what the problem now help me out
    I recharge through First bank ref: 10942560299116 for the below no.
    T
    his is my card no 02146377009
    And is my phone no 08073341735
    name udosen noah akpan

  168. This is my second letter to you to ask for a reverse of the money I wrong pay into the wrong account. On the !st of June I subscribed for startime through my First Bank Account with N1900 with bank REF: 10942559709920.

    Because I needed to see a particular programme I was forced to pay another money to subscribe. I wonder why correction has not been effected. If correction can not made then pay bank my money. Or I have done wrong subscribing for Startime?

    Correct Account is 02027355132

    Wrong Account is 02027353132

    Bank Ref: REF: 10942559709920

    My Phone Number is 08061146019
    Name is Ebi B.O

  169. wrongs payment was made on 2/06/2018 at exactly 4.30 pm.the payment was made to customer care number.094618888.the correct smart number is 01467382360 that belong to mikhael Ashiru.thanks

  170. I recharge startime three hours ago,and I am surprise that it refused to activate now and I try the customers care no to Call and nobody is picking it,and before now I recharge through online and it was through but my issue is that I was cut off even before the money I pay expire.pls somebody should tell me what is happening 02027168274

  171. I recharge startime three hours ago,and I am surprise that it refused to activate now and I try the customers care no to Call and nobody is picking it,and before now I recharge through online and it was through but my issue is that I was cut off even before the money I pay expire.pls somebody should tell me what is happening

  172. Charge my decoder 01467077252 with unique bouquet of 3800 on Friday night with first bank mobile app….till now d decoder still not working.
    Called service center number switch off…pls recharge.

  173. Kindly attend to my complaint as a matter of urgency pls. I recharged 1,300 naira on the 19th of May via VT PASS (online) but to my surprise two days ago, we were shown that it would expire today but we couldn’t reach customer care, even right now and that’s why I’m using this platform. I got home a while ago to find out that we have been blocked.This is very unfair and annoying, once again do the amendment or whatever you want to do as a matter of urgency pls. Thank you.

  174. I use to recharge my startimes decoder through my first bank mobile app and it will come up within few hours. however, I subscribed using my access bank mobile app since yesterday and its not coming up. kindly help check what’s wrong. My decoder details are as follows;
    Startimes No: 02110791276.
    phone no: 08032533593
    thanks

  175. I use to recharge my startimes decoder through my first bank mobile app and it will come up within few hours. however, I subscribed using my access bank mobile app since yesterday and its not coming up. kindly help check what’s wrong. My decoder details are as follows;
    Startimes No: 02110791276.
    phone no: 08032533593
    thanks

  176. I use to recharge my startimes decoder through my first bank mobile app and it will come up within few hours. however, I subscribe using my Access bank app since yesterday and nothing is happening. Kindly help me check what’s wrong. My decoder details are as follows;
    No: 02110791276
    thanks

  177. Good day recharge NOVA for the following account since yesterday and it is not activated yet. They are: 1. 01467160363 2. 01467246759 3. 01831280367. please help me to activate them. Thanks

  178. I recharge my star time more than an hour now but is not working what the problem now help me out

    This is my card no 01467162154
    And is my Nom 08033950744

  179. Sir,
    I am a customer from Jalingo Taraba state. I pay my subscription for TV view Monthly. I can’t watch my subscribe channel, is very flactuating. Is now 1942hrs local time in Jalingo.
    This indicate I am loosing my money, because your channel will note give me extra time for the lost of signal cause by them.

  180. I made a recharge of Nova one week but am yet to be connected. pls kindly look into my account and connect me now. is very urgent pls. The recharge is today around 4pm. my account no is 02146479504.

  181. pls mistakenly make payment into the wrong account pls help me out that wrong account is 02145993858 the correct no is 02145993853 olarewaju. thanks

  183. I Oyeyemi Kazeem Oyetunji recharged my startimes decoder via Diamond Mobile App early this morning and up till now, it has not been activated. my card no is 02110771861.Basic bouquet a month.

  184. My children push the decoder smart card beyond the boundary yesterday thinking the card is about to fall out. Now the card is stuck in the compartment and the decoder is displaying card problem. Is there anything you can do to help.

  185. yesterday 21 April in the morning I recharge 1300 through my bank app skybank, till in the evening no station.
    Again I recharge another one 1300 yesterday evening through my bank app till now no station and my bank has debited me for both.
    my card number ‭01467038588‬.
    my phone number 08022779105.
    should I loose this money like that? #2600? for what?
    you better rectify it now or you people loose me as a customer.

  186. #1300 monthly subscription online through pocketmoni acc number 01467171641 and it was successful. My name is amuza awolo,

    Here are the message You have successfully made a payment of NGN1,300.00 to STARTIMES for Service ID : 01467171641. New Bal: NGN166,387.20.
    Ref: 02ZD599059E6075

  188. pls help me out my name is JAMIU Remi tijani,one ur customer at MUSHIN area,I recharge my STARTIME with my mobile app,a week option to smart but not activated since if my card can’t work with smart pls help me change it basic,card number is 02146493152,date 15\4\18 and my contact is 09093211139 or 0802855539 DIAMOND BANK APP

  189. Please, try and do something fast on your updates, I also paid for Basic since yesterday 5/4/2018 no response yet. Card number 02110763153.

  190. Good day sir /ma, 

    My name is Ojo Tayo one of your constumer, I subscribed yesterday 29/03/2018.with my mobile app diamond bank with the name on it is adefemisoye adegoke, i subscribed to basic with reference number 1031DB1522325495926895171/02146415955,pls help me out is not activated.thanks

  191. Please I have paid for Basic (1300) , it still telling me please recharge , meaning you are yet to effect my payment, kindly do the needful urgently card No 02146541751

    • I AM JOODA EMMANUEL. I RECHARGED MY CARD THIS MORNING,BUT I HAVE NOT SEEN IT WORKING FOR MORE THAN 15 MINUTES. MY STARTIMES DECODER NUMBER IS 02146498433
      I RECHARGED FOR NOVA BOUQUET. PLEASE HELP ME ACTIVATE IT.THANKS

  194. I have a problem with your recharge these days. I used to recharge people startime recorders through my unity mobile apps and my unity bank account is being debated but, the channel were not been credited . I am being disturb by the people for whom i recharged. There current recorders i recharged but not been credited were as fellows,
    1. 01831306451 (recharge last week ago through unity mobile bank)
    2. 01831082217 ( recharged yesterday ) plz urgently recharge these recorders to these people and relief me from there pressures. Waiting 4 ur responses tnk u.

  195. Please I subscribe through Fcmb but yet my decoder is still deactivated, what is happening.I CNT even get signal at Ipara demo in Ogun state.my decoder number is 02027882337.please tell me what the matter is.thanks

  200. hey startime, I don’t understand why you’re not showing #bbn# you guys are just losing your customer
    like now, I’m getting myself another decoder gotv to be precise
    big brother naija is a Nigeria program which is supposed to be shown on every decoder
    Do something fast, you’re losing ur customers

  201. I’ve always try to recharge my startime card online but it has never been successful. It’s always complaining that startime can not validate my card no, the same pin that i’ve bern taking startime office to recharge. Pls address this problem.
    my pin is 021393220856 and my phone no is 08038088829

  202. Good day please i recharge my star time on Wednesday night 07/02/2018 but up till not it has not been activated. kindly assist. details 02110352222—–OTI ZANDA
    Regards.

    • I recharge with #3800 on the 29th January 2018 via mobile banking and it was successful. But up till now I have not been reconnect back. It showing you are not eligible to watch this channel. Decoder number is 01831003275 kindly try with dispatch as all the calls to your customer care were not picked. Thanks.

  205. My name is Onuegbu kenneth. I reside in Abuja Nigeria. I recharged my startimes decoder with Quickteller for #1300 on 02/01/2018 but few minutes ago a message displayed on my screen informing that my subscription expires on 13/01/2018. My smart card number is 02110367440

  206. Please why every night like arround 11:00 pm must of your channels are not showing, they just shows no signal, pls we are loosing alot programs , especially on dadin kowa, such as warisha etc.

  208. For the past 3days now my start time decoder have not been having signal and I have searched searched and searched turned and turned yet to no avail.Please find something urgent to do to remedy the situation because the headache is giving me I getting too much.My name is Oyeyemi Philip and my start time no is 02145803757.You can reach me on 08062648473.

  210. Good day. I recharged my startimes via Gtb on 1 January 2018 for #1300 then I used it for 5 days.it’s now showing recharge. I can only assess the 2 free channels. please help me resolve it. my card number is 02146603407 and my phone number is 08102909477.thanks

  211. Hi am SULIAT, I recharge for one month on 25/12/2017, now the star time is telling me to recharge again. Why? Bcus as far as I know it suppose to use 4 weeks instead of 3

  214. i dont know what is happen i recharge my startime with 1300 and till now nothing show pls do something i dont like what is happen because i have pay for the service

  215. I recharged nova package with 1100 on saturday last week and yesterday i could not view anything again.I called customer care and was asked to do auto search which i did but to no avail.Help review and restore the stations for me to complete a month not 7days. My name is POPOOLA EZEKIEL with smartcard pin of 02145969221 and phone number 08079343736.

  219. my decoder 02146509535 is not showing after subscription through my gtbank
    amt:200 Ref NUMBER 788225774643447399527819352443, DATE: 1/1/2018, MY PHONE NUMBER 07039441440. THANK

  220. Hello
    my name is ADESHINA ADEREMI ,i have wrong phone no my decoder The no is 08060423410 instead of 08060423400 which is THE CORRECT ONE and i cannot recharge it now, Please come to my rescue

  222. hi,
    am solomon, i recharge my startimes 2600 subscription thrugh firstbank mobile app on 25/12/2017 but i was credited with 1300.
    these are my information,

    card no 01467065999
    ref no 10942542778206
    phone no 08059466101

    pls, kindly treat.

  223. I recharge my startime yesterday 24th December 2017 Basic Bouquet through my access bank internet service, and till now I can’t get any channels to watch my startime card number is 02110853557 and my phone number is 08130713831.

  224. I travel out of town for a while, now am back, my startime sign strength is zero and most of the channel has been disconnected of my decoder. here is the number I use to recharge it 08169695562. is there any solution to it or it has been condemned

  227. What are t1 and t2 decodersa? Can decoder that was built may 2016 t1 or t2.
    If it is not t1, why did startimes blo my line, about 4 days after I loaded subscription; saying I should swap compulsorily with N3,600 cost. A device becoming obsolate after 1 year is wickedness.

    • What are T1 ad T2 decoders? My decoder was built in May 2016. Can it be an old decoder?
      if it is not the old type decoder< why did Startimes block my line 4 days after I loaded subscription, sad then asked me to swap the decoder for a new one at N3,600 cost.
      A device sold by a company becoming obsolete after 1 year, and has to be replaced for this amount is killing. i need justice please.

  228. pls I relocated from ijebu ode to alagbole ogun state I have used even eternal antenna still d signal strength is stii zero percent even at ijebu ode I don’t use antenna at all pls help out der decoder no is 02146597745

  230. Good Morning
    My Name is Soluade Gbenga, o Subscribed for 1200 Since 12 Hours Ago through my GTB Bank Account still no Channel is showing, My Startime Card Number is 02110609082

  239. I recharge with 1300 through skye mobile on 10 Nov. 2017 Time :11.54am with my smart card no 01467162111 and the Ref no of 02HV34396128311 and I was told that my transaction was successful and nothing was done since this day. Pls help me. I have recharge another 1300 pls do the one of 10 Nov. 2017 or you reverse the money. Thanks.

  240. I recharge with 1300 through skye mobile on 10 Nov. 2017 Time :11.54am with my smart card no 01467162111 and the Ref no of 02HV34396128311 and I was told that my transaction was successful and nothing was done since this day. Pls help me.

  241. Good evening Sir/Ma, Please, I will like to inquire from you the current price of flat tv with inbuilt decoder? Size ’32’ to be specific. At the same time, can it work with other decoder? Or was it built mainly to work with Startimes inbuilt decoder? What is the subscription process?

    In addition, I subscribed for my uncle 2weeks ago with 1month subscription of #1,300 and uptill now, they can’t view any station any more. What is the way out?

  243. l recharge my decoder on 14/11/2017 by send this code ( cc#01831094000#3259****2467) to 32055, but l later received message on my decoder that my subscribe will expire on 17/11/2017.please l need urgent solution to this problem.

  244. I recharged my startime on 30th October, which is supposed to last for one month because I did one month subscription, they cut me off since 15th of November, that means they just gave me two weeks. My decoder number 02110449997

  247. I recharge with via GT 737 1900 since 5:00am but up to now not been activated my name is Abubakar Umar Isa.My smart card no is 01831261638 my phone no is 07033377347 pls activate me.

  248. Pls I don’t know what happened my decoder suddenly started showing no service,been trying to change the direction of the antenna but it’s still showing no service pls help me out my decoder number is 02110252869 and my number is 08160458768

  249. i recharged my startimes decoder yesterday 06/11/2017 throught my bank and till now my channels has not been restored #1200 for ten days subscription gtbank iyana ipaja branch decoder number: 01467270812 bank acct no: 0175279439 Acct name: jegede shola jacob

    • good day, I paid N600 on my star time since few days ago not now but couldn’t yet view any of the subscribed stations. please assist to activate 02146336287

  253. my name is victor okoro. my decoder number is: 01467425202. i recharged it through quickteller with 3,800 on 29/10/2017. my account was deducted but the startimes account was not recharged.

    another decoder number: 02146023696 i helped a friend to recharge through quickteller too with 1,500 was not recharged but account was deducted. the name on this decoder is veronica attai

  254. Sir/ma, pls my complaine is that I just want you to help me on my decoder I want to enjoying my subscription fo one month because if recharg nw am using it just for 14or 15 days.pls help me to change it to I month. This is my smart card number. 02145716311. YUSUFF KAZEEM OYETUNDE

  256. I recharged my Startimes on 11/10/2017 with N1300.00 ie for basic bouquet which is understood to last for a month but today being 22/10/2017 I’m told that my subscription has expired and disconnected just 11 days after subscription. Is it a fraud or reap off? Please reconnect my decoder to enable me exhaust my remaining 20 days. Smart card No. is 0146708672 and my name is Simon Bonny. There are now alternatives to try.

  257. Hello, please i had problem on my decoder i was recharge online last week and is not working_01831070487,even I also recharge yesterday through startime business unit, still yet is not working.. I had been spending #2k now, pls help me out 08063206592

  258. i subscripted since yesterday and i was debited i used gtbank platform till now my money has not been reversed neither is my channels activated i subcripted 1000.smartcard number 02146165646

  262. Hello Sir/Ma,
    I Zebulon ST, recharged my uncle’s Decoder no(01831036505) yesterday 18th October, 2017, until now none of the channels is showing, its a basic package of N1,300,Please kindly Use your office right to do the needful. Decoder name(OROYO BENIAH OLORUNWA). I will be glad if this can be settled with immediate effects.
    Regards

  263. I recharged for Nova bouque (N900)on GTB mobile money on Sunday 15th of October, 2017. Unfortunately it has not been activated till date.I called customer care but no response.
    Some stations audio is very poor i dont hear anything.

    Adetola Olubukola
    08028531820, 08053499092
    Startime card no: 02146536240

    Urgent attention is needed.

  264. Gud morning to u,pls, I made a subscription online for basic bouquet since yesterday,yet till now the service has not been activated.pls,kindly bail me out.My card No is:01467270720

  265. Am Mr matthew Samuel i recharge via gtbank 1300 startime subscription yesterday the 10th of October 2017 and yet its not displaying.my smart card number is 01831197316

  266. Please i recharged my startimes on 1st of October 2017 with 1200 naira through GTB mobile bank and with the same channel on 3rd oct 2017 with 1300 naira. Till now i have not be able to see the service i pay for. Smart card number 02110772122, phone number 08038183009, Nova bouquet. thanks

  267. Am a Startimes sub dealer in Eket,in a month,I buy vps not below 1m but I can’t access my demo decoder to advertise your content to d customers unless I recharge d decoder but noticed that dealers that can’t generate 1/3 of what I do are enjoying d benefit from Startimes.my code is EKE003,digital concept tech and demo Dec no 01831627894.pls link me up

  268. My name is auwal Abubakar i am from gombe I recharge my startimes yesterday 01/10/17 but his not working my smart card number are 02146167352 pls help me I Recharge true my bank account 1300

  269. Please Startimes,My name is TUNJI OLADIRAN I recharged my startimes smartcard Number(02027333420) Nova Bouquet with the payment of #1300 through GTB since Wednesday 27th Sept. 2017 Up till now I haven’t been able to view any channel neither have I received any signal
    Help Out

  270. I mistakes recharge 1,300 tru my inter switch to a wrong number of (01467109648) with d ref no of (888920868393) while my real number is 01467109647.pls kindly help out . my phone number is 08038547926

  271. I mistakenly made payment to recharge via my inter switch to a wrong number (01467109648) with d reference no of (888920868393) while my original number is (01467109647) pls kindly help me out.tnks d recharge was 1,300.

  272. Greetin’s. I recharge Basic package of #1400 and nw its showing channels of Nova package of #1200, pls help.
    02110835617
    This are phone numbers: 08183234343 or 07033235905 or 07053362739. Thnx, i’m gr8tful.

  273. Greetin’s. Pls i recharged Basic package of #1400 and now i am recieving Nova package channels. Pls help.
    Mr Oluwasheun.
    02110835617.
    Dis is are my phone no: 08183234343, 07053362739
    Thanks.

  277. I recharged my startimes with N1,300 via Pocketmoni with Reference Number 02BW33565A37842 on 02/09/2017 and have not been reconnected. My Decode ID is 02027301506.

    Kindly assist with the reconnection. My number is 07037676706.

    • Hi please I need urgent attention since around 10th of this month I recharged #1300 I have signal failure.that is now a waste because I have not enjoy the service, my decoder number is 02110462441.my number is 07033242627

  282. I recharged with one card to my husband(Adewoye Jacob) startimes decoder yesterday night but not working up till now.
    Smart card no: 02110627405
    Phone no: 08066570906
    Please kindly assist .

    Thanks.

  284. I recharged startimes the one of N1900 since morning uptill now nothing is showing is writing NO ACCESS (6) NOT SUBSCRIBED work on it.my smart card number is 01831261645

  285. I recharged startimes the one of 1900 since morning uptill now nothing is showing is writing NO ACCESS (6) NOT SUBSCRIBED work on it.my smart card number is 01831261645

  288. pls i reacharged onecard on monday and today but nothing is showing except 4 001 and other free channels,my smartcard number is 02146015262 please do something 2 it

  289. hello, I just bought the 40inch Startimes TV with in built decoder, together with 3 (three) months free subscription. but to my dismay, I notice that Al-jerzeera and fox news channel is blocked after few weeks of use and i don’t why. I will be happy if u can reopen it for me pls. my card number is 08131238734. thanks, pls act on this and reply

  291. Good day
    I reacherged my startime account since morning 03/09/17 from my bank account and the money was deducted from my account , but still no any information about the channels.
    Here is my smart card number.
    021 4575 7223.
    Thanks

  292. I recharge my atar time decoder but up till now is not showing anything, pls help me the no is 02146435706 through online banking first bank 1,300 card pls repply me

  294. please i recharged my startime two weeks ago. it started working. but it stopped 28th august 2017.my name is okeke Donatus. phone; 08063682975. card number; 02139318608. i recharged for basic bouquete

  295. please i recharged my startime two weeks ago. it started working. but it stopped 28th august 2017.my name is okeke Donatus. phone; 08063682975. card number; 0219318608. i recharged for basic bouquete

    • please I recharged my startime two weeks ago. it started working but stopped on 28th August 2017. My name is Okeke Donatus. phone; 08063682975. card number; 02139318608. I recharged for basic bouquete.

  296. Hello I recharged my startimes on Monday 28 of August 2017 through my bank account up till now nothing is showing and my account was debited what can I do now? my smart card no. is 02146319643 and my phone no is 08030658739 hope you would look into the essue, thanks

  298. I Zebulon Segun, recharged my uncle’s Decoder(OROYO BENIAH OLORUNWA:01831036505) yesterday until now we can not enjoy what we paid for, please who so ever is in charge should please help us

  299. I mistakenly recharge my old decoder with number:01467014608 instead of my new decoder number:02110333672 now I am not receiving any channel.I recharge ed with #1,200.My number is 08068199444.Adeniran Olusoji.

  302. Good evening, my name is Mohammed Auwal, Pls my Chanel are not working, is tell me, smart card problems check card. I can which channel 001.this my smart card no. 02027779365.

  303. My name is Okeke Joan,with phone no,07031076036. pls kindly help,I recharged #1,500 on my phone online bank first bank app,as usual,on the 25th July, but up till now, it didn’t recharge. while crosschecking, I noticed I typed(02027503173)instead of(02027505173)

  306. I couldn’t be able to receive message from Startimes on my phone while some of my colleagues are receiving message like football match to be shown and other messages. My contact is 08060973408.

  307. My name is Ruth. I recharged on Sunday. Signal just went off on Tuesday why watching film. Till now I don’t have signal. My card number is; 02146133192. Pls help my sub shouldn’t waste. I never experience this. I’ve clean to card over and over again.

  308. I subscribe my startime through online banking..today 19th July 2017. nd my bank act HV b debited, nd yet I DDT have access to my star time to watch…
    reg no.020 2730 2207
    phone no .07059709213
    Ibadan.ring road.
    plz s beta u act fast.. than having negative word evrywher..thanks…Oloko by name

  309. Hello,
    I tried to recharge this aftetnoon around 3;54pm by my Mobile banking and my account with SKYE was debited while my STARTIMES account(02027822464) was not CREDITED

    PLS HELP

  310. pls my startimes is not bringing any signal, i recharged after a long break in use. i have removed, cleaned and reserted the smart card it is the same ting pls help

  313. My name is Abdullahi Yahya i recarge my Startime since sunday 9th July, 2017 via my G T Bank account at N1,200 and uptil now my startime is not activated and i dont know why. To my suprise my Account was sucessfull debited and Startime sent to me i was successfully recharged. please help and check what is wrong. my Startime Number is 02110842641.

  315. hullo dear
    i have been using nova bouquet and i recharged to basic bouquet but i havnt seen my channels being added.
    please me update it….. my smart card number is 02036579180

  317. I have just been cutoff, and is not up to a week i recharge what might be the issue my number is 02146148586 pls do something… Contact number is 08061103911

  318. My name is Okunnuga David. My number is 02110583819.I subscribed last on the the 30th May, 2017. When I put on my set this afternoon alas. I had been cut off. When it is not 30th June yet. Please put me on. Thank you.

  319. I tried to recharge by bank transfer and my account with FBN debited in my bank account and my account with star times not credited. Details as follows:

    Your Acct 200XXXX439 Has Been Debited with NGN1,400.00 On 23-JUN-2017 22:26:55 By BILL PAY/10945523773911/02027562018/Star….

    Regards, 

    Pastor Okafor

  320. I tried to recharge by bank transfer and my account debited in my bank account and my account with star times not credited. Details as follows:

    Your Acct 200XXXX439 Has Been Debited with NGN1,400.00 On 23-JUN-2017 22:26:55 By BILL PAY/10945523773911/02027562018/Star….

    Regards, 

    Pastor Okafor

  322. I re-charged my starttimes card almost a month ago when the “Recharge for two months and get extra two weeks promo” started. But about a week ago, that is less than a month after I recharged, my card reader seems not to be picking any signals. It tells me “No signal” when I try to connect. The card decoder blinks. I have tried re-adusting my antenna without success. What is the matter. My smart card number is:02146407256. I thank you.

  323. I re-charged my started card almost a month ago when the “Recharge for two month and get extra two weeks promo” started. But about a week ago, that is less than a month after I recharge, my card reader seems not to be picking any signals. It tells me “No signal” when I try to connect. The card decoder blinks. I have tried re-adusting my antenna without success. What is the matter. My smart card number is:02146407256. I thank you.

  325. Hello… Why is everyone complaining about this startimes network??? .. I recharged since last week, watched few stations for some days and then suddenly I get to watch some free stations like NTA and the likes.. The other stations aren’t showing and it’s telling me to subscribe.. For what na??.. My card number is 01831285537.. Please help me see to it.. Also your customer care service is very poor.. Called the number but they didn’t pick up.

  328. I need a help from startimes,i am from nigeria but correctly living in burkina faso i bought startime and i have subscribes since two week ago but it get on telling me that i have not subscribe to view any channel and ever since i see no value buying this startime;I really do need your help and my name is frank and my pin number is 01831638730

  329. Good morning, I recharge my star time decoder this morning and my account was not activate. This is my card number 02145856453 with #1200 naira for Nova subscription. thanks

  330. i recharge my decoder with d smartcard number 02139349143 2ru mobile money direct 4rm my firstbank acct but upto now they haven’t activate it . pls help me out

  332. I’m no longer seeing your text on my phone when the subscription is about to finish or when I recharge, pls help me out of the situation
    my no:08060305057
    smart card:02110619697

  333. I recharge my smart card with 1,200 but up-to now is working they show me No Access and Not Subscription pls help me this my card No: 01831155625

  335. I Abisoye Amos swap for Combo decoder today 7/6/2017 with S/N: 28222816528214881, Chip ID:00650901086 and CA No:- 01831519091. After which I install it but to all channels I search for it says no access (4) not subscribed. Please, help me activate the decoder and the smart card.Thank you.

  336. I subscribe to Basic bouquet two days ago, but not all the channel were opened. Help me please change the bouquet from Nova to Basic, the money is running out.

  337. Good day,am Seriki Dayo,I subscribed basic bouquet on my decoder but it was only nova bouquet that was opened for me after subscription.
    My smart card number is 02110975299.phone Num:07035614875
    Please kindly assist for possible solution.

  341. I subscribed yesterday on noval (#900) smart no.01467228533 my phone no.08039505593.but basic was activated for me which means it would not up to a month pls.assist

  342. I just recharged my startimes decoder with N1,200. But not yet activatated. Pls help me and activate it. My smartcard no is: 01467457763 and my phone no is : 08039091860

  345. pls help me resolve it,i subscribe #800 on my startime decoder since on 7/5/2017 through gtbank platform and since it has not been activated.my smart card pin is 02146538505,my name is abdulmajeed zubair.phone number 08039208751.

  346. hi please what is the challenge with star times. I recharged 1,200 since morning of today and till this time of 10pm its still not connecting. My account name is Johnson Anthony Ekpo: phone non: 08023752267, while my decoder non is 01467051173 its the new HD decoder.

  348. Gud evening sir i dont known wat is wrong with my startime on 11-03-2017 i recharge #1,200,3 to 5days it will show after dat day it whom show till my money will expire pls now i want to recharge but am afriad to recharge pls ooo

  349. good day
    AM MISS AGBAJE I WANT TO REALLY KNOW WHAT IS HAPPEN WITH STARTIMES NETWORK, BECAUSE I SUBSCRIBE N1,200 MONTHLY SUBSCRIPTION TWO DAYS BEFORE EASTER AND TO MY SURPRISE IT WAS DISCONNECTED ON THE 30TH OF APRIL 2017 AND I DID ANOTHER SUBSCRIPTION OF N1,200 ON THE 1ST OF MAY 2017 STILL YET I COULD NOT GET THE ACCESS. PLEASE I WANT YOU RESOLVE THE ISSUE FOR ME MY CARD NO 02027829961 THANK FOR UNDERSTANDING

  350. my name is Omolaju olajide
    smart card number -01831672743
    I subscriber on 17/4/2017 with the amount of #400 before 21 /4/2017 the decoder display non access ,I want more datail on the subscription for monthly and weekly

  351. my name is ajongbolo kayode i just load one card nigeria of #100 but smart card is just showing smart card error please help me to activate it my smart card nunber is 02110818249 my holine is +2349061906813.

  352. my name——ebenezer ajibade babalola

    my smart card number—— 02110780127

    pin number—–755866342707

    please i was mistakely recharge to wrong number yesterday evening between 6:30 t0 7:30pm(wrong smartcard–02110772057).

  354. am Saidu Abdullahi , I subscribed Yesterday 16 April 2017 via Union Bank mobile #1000. but is not active pls activate it for me. card number: 02146168561. phone number :08068333303. from Saidu Abdullahi

  355. Pls help me to change my package to Nova my decoder number is 02110814410. Am Mr Obadeyi pls change it for me nw i want to recharge for 800 naira nw. Thanks

  356. gud day
    i try subscriping nova bouquet using gtbank mobile but it message me back saying an error occured retrieving smart card for 02110536407(which is my decoder number)
    i did it last month and it worked… dont knw y now… pls help me out…thanks

  357. Good day,I subscribed for Nova bouquet at the rate of #800 today, but can’t view anything. My smart card number is 02110438754. My name is Adeniji Tomiwa. Pls help out

  358. pls i recharged since on Friday, but it still showing me NOT SUBCRIBE, i cant even view any station, pls help me fix it. Decoder No is 02027399054. Classic Bou. for 2 weeks

  359. Hello
    My name is adeleye ilesanmi recharge my startime twice today at rate of 1200 totally amount I recharge now is 2400 pls help to activate it
    Card number 02145696434

  360. Hello,
    I recharge my startimes decoder with #800 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831008037 and my phone number is +2347083326423,thank you.

  361. Hello,
    I recharge my startimes decoder with #800 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831008037 and my phone number is +2347031516151,thank you.

    • I’m Pastor Afolabi and my smart card number is 02110581945. Please the dealer that I bought the recharge card of #1300 from was mistakenly recharged to wrong number on Sunday afternoon between 3.00 p.m – 4.00p.m. (wrong smart card is 02110521945)

  362. am chukwunonso, I subscribed some munits ago via diamond mobile #1000. but is not active pls activate it for me. card number: 02145837334. phone number :08064569027. from Enugu thanks

  365. I subscribed yesterday and my account has been debited with 1100 but my decoder has not been activated.Smart card no 02110024056 & phone no 08068129461 please check and rectify.

  366. I recharged my startimes yesterday online with code 02146057006 and its been giving me no signal and card faulty or something.. Its been long I recharged the.

  367. I recharged my startimes with 1200 yesterday and it’s displaying no signal since that yesterday after activation though it’s been long I subscribe. This is my card number, 02027177932.
    Thanks

  368. Hello,
    I recharge my startimes decoder with #1,200 and it is not displaying any channel,please kindly come to my aid.My startimes card number is 01831160147 and my phone number is +2347031516151,thank you.

  369. Hello Sir,
    My names are Aliyu Ibrahim from Kano states/Zaria.
    I write to report and request you to kindly block my startimes receiver because it was stolen and I registered it with my phone number 08060901853, please I wanted it to become useless to the thief, I like your services.
    Thank you so much.
    Till I here from you.

    Aliyu Ibrahim Chiroma

  370. Hello startimes,iI recharge my decoder yesterday with N1,300 BASIC PACKAGE till now is still displaying NOVA ,please the office incharge sholud help me do the needful.Thanks
    Smart card no 02027749485,my phone no is 08027036186

  372. I subscribed #600 using gtbank yesterday night, till now displaying recharge.my smart card number are 02145724293 and my mobile number is +2348039433547. Please kindly help me fix it.

    • I recharge to monthly basic today in the afternoon and up till now is not showing. I subscribed through first bank mobile account my decoder no is 02145884042. kindly rectify it please.

  374. I recharged my startimes account using (#1200 basic bouque) online banking but non of the channels are showing except nta sport. My details are stated below: card no: 02110413306 and ref no: 10945511710367. Please help.

  378. We at irrua Edo state have been experiencing bad signal strength and quality for some time now. You can hardly watch anything all time of the day. Only cracking sound you here. This has prevented so many from recharging their startimes for some time now.

  379. pls i recharged my startimes from my GT Bank acct through online payment but I made a mistake in my card number instead of 01831281919 i wrote 08231281919 I recharged 1200 naira pls help me

  380. hello sir/ma,I recharged my startime card last month through my bank account and i was alerted BT since then it keep showing card error & updating flash.plz do something about it.Here are my details.card no-014 6708 9498.tel-08034002770.tnx for your quick response.

    • pls i recharged my startimes from my GT Bank acct through online payment but I made a mistake in my card number instead of 01831281919 i wrote 08231281919 I recharged 1200 naira pls help me

  382. I recharge my star time with my mobile banking unfortunately made a mistake by pressing 8000 instead of 800 pls help me refund my remain balance through this(account no 1017805521 uba)my smart card no 01831027963.yet is not working .

  387. Am Augustine, I subscribe 800naira but all channels are still showing “NO ACCESS NOT SUBSCRIBE”… pls kindly rectify the issue, my card number is 02110727030

    • Very poor and Bad Customer Service In Your Kano Branch(MM Way Kano State).

      Am writing this mail with a deep sadness and regrets be a customer of your TV Cable Satellite. My decoder was faulty and I took it to your branch at MM Way Kano State to lodged my complain of my faulty decoder and I was told to drop it for repairs.And I was told to come back after two week’s, which I patiently waited for the two weeks. But to my surprise when I got there for the collection of my decoder I was told that to come back a week again making it three weeks and I ask the reason why,and I was told that the engineer is yet to attend to my issue.
      A week passed and I went yesterday hoping to hear good news but to my surprise the opposite was the issue.For one month have been deprived from watching TV.Have been your customer for years and I decided not to patronize any other cabel station despite friends telling me how poor your customer service,which have experienced. I believed many out there too are displeased with your customer service.Finally, I was given back my decoder without fixing it and no reason for that.
      Your swith response will be highly appreciated.

  389. My name I osein sanusi, I make a subscription of #1,200 naira only, since Friday 22 Dec 2016, with my mobile banking, which is successful transfer, the startime did not credited my card= 02110162649, i request to help me hopen it.

  396. its like you know what mess you have caused. Where is your customer care numbers for Uganda. I need an explanation as to why after four days of basic subscription, i go off…. No access, not subscribed. card number 02036625459

  397. My name is Adedunmola Adeyeye while my decoder number is 02145915468. I did a subscription of Nova boutique yesterday at Oke Fia, Osogbo osun state. Though the subscription has been activated but there are some channels that have automatically wiped from your service decoder, unfortunately it was the most interested channels which the majority are eager to do sub purposely because of all these channels. I’ve try severally whether I can even get one for my family to relax themselves this period of holiday but no way. Kindly do something before things get out of hands and people change to other providers.

  398. Startime tv network I don’t tink u knw what u’re doing at all,try to lean from other now,I made a payment since monday,noting show up,dis is too bad,is better u pack up,if u can’t move ”””””’dis is my card number oooo 01831234899

  403. please I also recharge via Gtbank *737*37 and I have been debited two days ago.likewise today I tried it again but I was still been debited. And I can not view any channel. smartcard 02110108908. what do you want us to do now. Because I went to your office in kano and they said no network.

  404. I subscribe since yesterday for classic bouquet and yet to av it reinstated. My money has however bn debited. I did online Gtb subscription. I think u guys should do something about this. I can see many complains. My card number is 02145831317,. Thanks as I await a rectification.

  408. pls I pay my service through gtb from my account since 22/11/16,and I was deviate my account and nothing show.my smart card no is 02110670030,alhaji jalingo.pls wake up pls.

  409. I make payment for my service since on 22/11/16 through gtb account and I was devited and still close,d name of my smart card is alhaji jalingo with no 02110670030.pls do d right thing.

  411. Pls I recharged via gtbank mobile since on the 18th November and up till now it show not subscribe my location is birnin kudu jigawa State Nigeria my smart card number is 01831151325 tnx

  412. I made payment through GTBank account since Sunday 20/11/2016 and my account has since been debited but yet to be recharged. My smart card no is 02110775695. kindly do something now.

  413. I made a payment of N1200 through GTbank for the recharge of my smart card 020 2754 2416 since last week Tuesday 15-11-2016 and it hasn’t been recharged. My account has been debited. I reported to one of your branches and nothing has been done. Please help me now. Cant watch any program. Its really annoying. Ref. No 14249984899826834614815473727263

  414. i cannot access my basic channels after subscribing two times monday 12am and tues 4am at 1000 each from my GTacct. decorder no. 02145669147.GSM 08033914190 NAME .MOHD M. ADAMU.

  415. i recharge since on Friday till date it has nt been subcribed and my money has been deducted from my account this are the detail
    acct**amnt ngn1,200 dr
    merchant payments-326566889411742312291988977534?01467044426?1200?ali jubril?999?transfer from aliyu jubril umar to gtbank mob money

  416. I tried to subscribe through my GTB account since morning, I was debited but couldn’t access the channels. my smart card no. is 02110557395, how do we solve the problem.

    • Is like your operating system has a problem, bcos I’ve been seeing a series of complaints of the same nature, people’s accounts are debited without access to the subscribed channels, that’s exactly what happened to me on Sunday and Monday 13th & 14th, I was debited with no access till today. you better do something before people change to other providers

  417. i suscessful subcribed to noval bouquet to days later,but the responses is giving to me since den is please recharge, blz help me to activate it nw, my smartcard numbers are,02110823882

    • I have no signal in my decoder since yesterday night till now and am ask to set the frequency which I don’t no how to set it can u help me out.my contact 09059231843

  420. my name is ojo oluwakemisola l paid 1200 for subscription at ayetoro Osogbo yetedey and sine l known see some channels pls help me my phone number is 08037591793

  424. please i need datasheet for your new decoder. what make it different from previous one. actually, you poeple said two in one. please if i can get datasheet/manual via my email.i will appreciate and go for it. thanks

  427. Pls some of the channels on my decoder are not showing. Channels such as Awa TV, orisun, waptv, channels, even the local station Ekiti TV and NTA are not showing’ my card no is 02145774626 Pls tell me what to do . Thank you

  429. I have subscribed since 23rd of sept 2016 with recorder no :02146404542.very painful not enjoying d service I paid for since,up till date still showing no signal and d external antenna is intact.pls use ur gud office to address dis issue

  431. My smart card number is 02110936164
    i subscribed with d gtb *737 code since 15/10/16 about an hour ago, yet it is not reflected…
    I called customer care, line not going through.
    Do something pls.

  436. I normally recharge my startimes through GTB *737#,but now is telling me error in retrieving smart card number please try again.I have tried for mor than 5 times now but not working.Please help me.My email is,fridayomaonu7@gmail.com.Thank you and may God bless you.

  437. We got high voltage in my area and the my decorder was on by the time. Suddenly i noticed that the high voltage had burnt. What can i do or is their any means of repairing. Waiting for your reply. Thanks.

  439. IPLEASE WHAT IS UR PROBLEM I RECHARGED THREE DAYS AGO TRUE WEMA ONLINE AND IT WAS SUCCESSFUL SINCE THEN I HAVE NOT BEEN ABLE TO SEE ANY CHANNELS. PLS DO SOMETHING URGENTLY MY CARD NO IS 02027370756

  440. I recharged my smart card no.02146580455 on 5/10/2016 through Keystone Bank mobile banking and till 6/10/2016 you shaved failed too activate same. The amount involved is N4,800.00. Please activate same or refund my none through the same medium

  441. Good morning. I subscribe my startimes yesterday 30 September, 2016 with N1800 through the Gtbank code but no channel is opened till now. My smartcard no is 01831050808 and my phone no is 07030347551. Please i wish to hear from you

  446. My name is. Usman kayode wasiu, pls Recharge my account through online mobile transfer from Access bank account 0014979602 .since on 9th September 2016.I have not been able to view any channel since that time. My SC/No 021 1092 8173.

  449. I subscribe my statimes via GTBANK ussd #600 was deducted, from my account but still can’t watch any chennel my card number is 0146714946. my phone number 08029928362 …….

  450. I subscribe my statimes via GTBANK ussd #600 was deducted, from my account but still can’t watch any chennel my card number is 0146714946. my phone number 08029928362

  451. The problem I am having is that am receiving no signal message on my screen even after calling an installer to fix it. Does that mean the decoder is faulty? bcos when a strong decoder was connected to check the signal status it was indicating 81%.

  452. This will be my third time making this comment . pls restore to us NBA
    Basketball , BET & TLC these are very entertaining educative and romantic channel . pls don’t touch any of the FX channel . this is Nigeria Africa we don’t need much of India films we are in Y2k all to western world .

  453. I am disappointed I paid in the last ten days but I have not enjoy my television
    My star card number is 01831309133. Payment ref 999965801218
    If you don’t put things I will demand repayment of my money back.
    The problem is not from my side it is from your side

    The husband of Janet Olowe. LSDPC medium Phase 1V OGBA 168 Eagle Ave
    I look forward to hearing from you

  455. Good day,I recharge my startimes true quickteller Nova Bouquet #600 on Aug 25 though my former subscription suppose to expired on 25 sept 2016, i receive message that my subscription will be expire tommorow even since july this situation is happening to my decoder, on july 18 i recharge true quickteller my subscription suppose to expired on Aug 18, on Aug 9 i subscribe again my expired date suppose to sept 9 and Aug 25 i subscribe again my expired date suppose to sept 25 pls this is third time due something about it, this is my decoder no 01467129378,my phone no 08038062082, my name Alaba R.M Thanks

  456. my decoder number is01831000831,my decoder is showing me no signal on all channels after the heavy rains since last saturday,i called your number 08172398558 but not picked,pls assist me,my kids are complaining.08035531299 is my number.

  458. Hello I recharged my startimes on the 18th of august 2016 and today 4th of September 2016 it’s asking me to recharge… Pls rectify it.. if u need money tell me I will donate not using trick on me to keep recharging. Take note my card number is 02146486109

  459. pls can you ppl explain to me in a language that I will understand, I subscribed since on Thursday the 1st of this month and am not able to view any channel not even an SMS to confirm weda is successful or not and the worst of it all is that you guys don’t even want to pic my call. plz wat shld i do

  461. I tried to recharge d N 800 nova with d guide. i.e to send an to 32055 But it replies (could not fetch content, sorry) by CC#02146532942Nrechargepin#N and de keep on deducting from my account. I am fed up pls, proffer solution to me immediately

  463. i purchased a six hundred naira recharge card ,i have sent the detail to32055 more than ten times ,the respond is content could not fetch my card number is 02145679387 my mobile no is 0703939397275

  464. I bought my star time from someone call Victor Audu and his number is 08032060088. I want to change d name to Sunday Reuben 07062946935. thanks God bless star time.

  465. I bought my star time from someone call Victor audu and his number is 08032060088. plz I want to change his name and number to Sunday Reuben 07062946935. thanks God bless star time.

  466. I have recharge for the past 2-3 day still am not able to view other channels i don’t know if my payment is for ST GUILD abeg make una try do something it’s annoying 02146546174

  467. COMPLIANT: UNABLE TO RECHARGE

    Sir, my uncle Mr Sanusi Fasansi sent me to UBA to recharge his star time
    card number 021 4571 7495 but I could not make it. The staff of the bank
    said the name registered on the plat form is not Sanusi Fasansi so they
    rejected it. His phone number is 08039359748.
    On his behalf, kindly find attached receipt collected for purchase the
    decoder from your authorised dealer.
    Using your office to correct this abnormality.
    Thanks.
    Kareem Ibraheem
    08063150992

  469. Acct: ******8180
    Amt: NGN1,200.00 Dr
    Desc: 737 MERCHANT PAYMENTS-627778564239242231671874881192ö02146598562ö1200öMR JONATHANö999öTRANSFER from ABAYOMI, AMOS JONATHAN to GTBANK MOB MONEY REMITTANCE
    Avail Bal: NGN43,302.44

  470. Nofiu from igando,I recharge my star time on the 13/8/2017 through my GTB account and my account has been debited and am yet to receive signal on my bouquet.my decoder number is 02027465925

  471. I recharge my decoder since yesterday night Saturday 13/8/16 and till now I have not seen any station coming up.my smartcard no is 02027229764.please work on it for me.thanks

  472. Pls our light {phcn} comes in the midnight why i have bought my startime Recharge card after i have load there i can see anything pls do it now now i make use of it in the midnight my smartcard NO IS 02027134984 AND MY PHONE NO IS 08060541966

  476. Good Afternoon…

    My Name is Olusanya Oluwagbemiga with SC: 02146494423. I reside at Jakande Estate Oke Afa Isolo, Lagos.

    I discovered that for the past 2-3 weeks, the signal strenght of my startimes is always poor (No Signal) from 6pm till the next Morning.

    Kindly treat urgently as i am getting fed-up with this.

    Thank You.

  477. Please I made a payment of #600
    on the 26th of JULY using gtbank
    737,activated on 31st of July 2016
    and it was cut off on 2nd August
    2016. Currently, nothing is
    showing,but the Nova channels are
    still highlighted.
    This is my smart card number :
    02110682657. Thanks as I look
    forward to you guys to get it sorted
    out….

  478. Please I made a payment of #600
    on the 26th of JULY using gtbank 737,activated on 31st of July 2017
    and it was cut off on 2nd August 2017. Currently, nothing is showing,but the Nova channels are still highlighted.
    This is my smart card number : 02110682657. Thanks as I look forward to you guys to get it sorted out….

  479. Good morning am Michael from okigwe i bought a decoder yesterday after mounting it is telling me that my channel list is empty,
    what do i do please
    thank you.
    08035090318

  480. Hello, my name is Victor O. Olubayode from Calabar with smart card number, 021 1052 1387. I tried to subscribe on Tuesday, 2nd August, 2016 but was not successful despite the fact that the money had since been deducted from the account (I used HB mobile banking method and 1200 has been removed).

    Please could you look into it so as to enable me access the channels?

    Thank you.

  482. Please I made a payment of #1,200 on the 21 of JULY using gtbank 737 and it was cut off yesterday 31st July. Currently, nothing is showing. This is my smart card number : 021 4652 7682. Thanks as I look forward to you guys to get it sorted out….

  483. Hello, I subscribed to startimes unique bouquet through my GTb account on the 30th. of july 2016. My account is yet to be activated after 2 days.
    My smartcard number is 02027635235.
    I logged onto my Startime account and I have status as “PUNISH_STOP” and Account Balance as CYN36,651.63

  484. My smartcard no is;02027272196 nd my number is 08037343601.my guy recharged 2k through his gtbank,he was debited twice nd uptil now no channel is open excerpt NTA SPORTS24 which is free.pls help.

  485. Well done,pls i made N600 subscription
    on my startimes on 27th of July via Gtb
    737 with my account debited but neither
    my payment is confirmed by startimes
    nor reversed by GTB till now.Pls help me
    out of this mess urgently.

  486. Over here at irrua Edo state. We not getting the best of star times at all. Once it gets to 7pm we do lost signal till the following day. Pls do something abt this urgently.

  488. I am Ojo Oluwaseun Olaniyi with smart card number 014-6706-4424. I was on Basic Bouquet before but now I subscribe for 600.00 . I want my package to be changed from Basic Bouquet to Nova Bouquet. Please kindly assist me in effecting/ perfecting the changes.
    Thanks.
    08069180883.

  489. My name Kennedy Oamen I want to know if Startime decoder bought in Lagos or use can likewise get connection I Benin city . If yes kindly do the neetful to enroute the decoder , the smartcard number is 02027071211 and my phone number is 08034094033. I will be waiting for your reply since help line is not responding.Thanks

  490. Please help ooo… I paid 2000 three days ago and still waiting to get the channels(not showing) and your customer care line nobody picks the line. Decoder number 02145662224

  493. Can someone tell what the matter is with Startimes…bought recharge cards for days now and customer care line ain’t going at all…entered the website… oh!…dumb…sent email…oops!…no response…all efforts…failed. all = frustrations…have they changed contact?

  494. Thanks for being d best.pls can u guys show more episodes of “The promise”on novalla e 1.four episodes in a week is too small. Nd d time duration is too long, u watch thursday nd Friday nd then u ve to wait till d next thursday .pls we need u guys to do something abt it

  497. I just recharge my account now, but to activate the subscription, i was asked to insert my default password which i have forgotten. Please help me out. my smart card number is 02110323393. and my mobile number is 08078733114. thank for your cooperation.

  500. Please I was using classic bonquet before but on 02 Jul 2016, I recharge for nova bonquet through mobile banking at the cost of #1,200 and the subscription was unsuccessful on my decoder.
    Smart card no;02146231514
    My activation no;08187344540

  501. I use my mobile banking an recharged my decoder #1200 with card no 02110275575 on staturday evening but still not subscribe pls kindly activate my decoder i am very serious about this issue or switch to off pls do something very argent long live Nigeria Long live startimes

  502. hi
    i just recharge my startimes payment, kindly
    reactivate the account.
    my startimes smart card no is 02146073577.
    your prompt responce to this issue will be
    highly appreciated
    my telephone is 07030626348. thnks

  503. We receive adverts that Euro 2016 shall be aired on NTASport but we are unable to view any quarter finals matches I subscribe unique bouquet purposely for waching bundlesliga matches and the only reason I make subscription after the end of the season is to watch Euro 2016, Now I am regretting making the subscription and really disappointed

  505. Hello I’m a startimes agent I was activated the startimes since 2 month a go up till now is not working it’s always please recharge I don’t no way, this is the smart cart number 01467026541
    From Gombe state

  508. Two days ago l payed N3600 into my unique bouquet account through the agent directly behind BRT terminal
    at IKORODU garage.But l got credit
    alert for N2400 on the sport.
    I questioned the receiver and he told me that the ‘system’was at
    fault and the other alert would come.
    After 24hrs.without any alert,l
    went there again but he could not give me any logical explanation.
    My discovery is that my pre-existing credit had been manipulated(as thy guy did not load with scratch cards) to accomodate the ‘missing’N1200.
    l want urgent action taken on this issue,please.
    Thank you.

  509. please Startime, i subscribed for basic banquet on 18th of jun and it is not displaying please do something about it my card no is 02146089087 and my phone no is 07031284841 thanks

  511. Try to download the star time application for android and most problem will be solved….Do you know after payment through ATM or pocketmoni or anyoda mean DAT is not direct from their office you need to complete it on dere portal or DAT application, especially this of you switching from one bosque to another some fee are charged xo d money you pay is not enough or more than the plan you want to go for,so on d portal or application is ur duty to choose….. Do you also know;you can have more than 5000 on your startimes account and you will be using it little by little to subscribe…..thank if not cleared mail me I can rectify it for you…thanks

  512. I recharged my startimes wt 1200i.e basic tru e.tranzact pocketmoni. yesterday night but up till now it’s still telling me to recharge .. pls do something before I change to DSTV.. smartcard no. 01467116485.. name: Joshua Ekezie.. Owerri

    • Hello sir, am not a startimea agent but have faced similar problem of yours..kindly download star times application from their site….just Google how to use it everything will be more than clear to you..if still can’t get it you can mail me..

  513. i paid for basic bouquet thru one of your agents on 14/6/16. when to them today after waiting in vain to receive channels
    . i was told that my decoder has been charged. however on putting it on this evening he story remain the same. pls do connect me. my SMART card number is 04167038062. thanks Emah peter.

  516. Hy i made tte startimes subscription in mobile banking since last month back up to now they didnt repon my money in my statartimes accaunt ID NUM 01467149103 REF NUM 02TM34694E36184 PLS HELP ABOUT THAT