MTN Nigeria Customer Care Number

MTN Nigeria is unarguably the largest mobile Telecommunications network with the widest coverage in Nigeria.

MTN Nigeria in its bid to ensure that its customers are always happy and satisfied, has structured different customer care options. They include-:

  • Customer Feedback-: You can access this form by visiting the MTN official website,mtnonline.com. Shortly after submission, an MTN customer care agent would contact you.
  • E-mail-:You can also send a mail to the official MTN customer care email; customercare@mtnnigeria.net.
  • Call-: If you prefer to speak to a customer care agent instead, you can call the customer care toll-free line on 180 or the Self-Service number.

110 thoughts on “MTN Nigeria Customer Care Number”

  1. Sorry I bought data of 1000 naira on Thursday 17 April and I was unable to browse due to the fact that…..
    Tell me has it expired or what data meant for 1month expired after 4 days that is Monday 21 April.
    Called the customer care still no correction.
    07062498529 I demand retrieval immediately

  2. I mistakenly lock my MTN SIM CARD instead of locking my phone and I have misplaced my mtn sim pack , please help me unlock it or send me the puk code, my number is 09036306445

  3. I am being asked to load N100.00 card to enable me use the Facebook even when I just recharged my monthly data plan. Please help me resolve this issue. my number is 08037011229. Blessing.

  4. I no longer view pictures and videos on my Facebook page even when I have data, they kept telling me to buy data to enable me access videos and pictures.
    Kindly resolve this issues to enable me enjoy my Facebook as usual.
    08035057201.

  5. Please we need your help at Omi Onigbagbo in Omi Adio, Ibadan, Oyo State.
    We did not enjoy your network at all. We can make call nor browse since 3 years ago.
    We look for network always. How Please help us. Thanks

  6. I borrowed 150MB data from MTN. My account was debited for the request but I did not receive any data. My account balance is now negative-N-313.54. Please kindly return my account to its previous status. You cannot not charge me for a service you failed to render.

  7. I loaded #200 twice today Tuesday 26th of June 2018. My calls was denied since 10:00am. This should be rectified without delays on my GSM 08069637543

  8. Pls mtn stop deducted my money or Se make person no recharge again ni I anytime I recharge they usually deduct my money I struggle to get 200 to recharge they will just clear everything Pls o do something this is my number 07036486531

  9. Gus afternoon pls I have serious challenge with MTN. any blesses time I try to send message to any network, I don’t really know what happen dat make MTN deduct my money like 4time bf my message sent it happen to me several time and I have been try to tell u people to stop all dis on my line pls and pls solve d problem for me now and should not repeat again. my num is, 08142737919

  10. I lost my mnt sim, I went to retrieve it BT it has not work since on Monday, I tried calling customer care service BT I couldn’t speak to an online representative, please hw do I speak to an online representative? What number should I dial?

  11. A message was sent to me this morning regarding selling of MTN Airtime and Imam interested but I want to know if it is not a scam cos I need to part with my cash to start. How far is it true. Thanks.12/01/18

  12. i’m unable to make calls infacto is a general problem here in cross river state in obubra local govt, the village experiencing that is have this difficulty is ababene in obubra LGA for the pass five(5) days now no outgoing calls no incominweng calls
    most of the people decide to switch to another network entirely

    i’m Victor by name bestbeats records act known as hvibe in collaboration with chocolate music

  13. Pls my number 07060936666 is hvn serious problem over 5days now people are complaining of call forword and for dt they cant get me.i have never recive call over 5days pls help me to deactivate it.

  14. my data is not working,i can make calls but the date will not work.i have done all i can to see it work.pls i need you to retify the problem.my number is 08039731659.thanks

  15. Pls anytime i call i can not hear whatever d person is saying or if i am called d person would not hear me kindly give me the answer my phone number is 08101000767

  16. My line 08067314440 is not connecting to network since over 24hours now. This line is in same phone with another MTN line that has network. How do I rectify this?

  17. pls sir,
    my number is 07025442480?
    l subscribed for daily data of N100,since then the system have placed my number in automatic renewal, I tried to deactivate it by sending NO104 to 131 but the msg didn’t go.
    several times I tried no way,pls I need your help as to get out of that plan or else I abandon the sim.
    thanks
    olupo Emma.

  18. My name is toshola,i loaded airtime of 500 nd a bonus of 1250 was given to me nd i bought data worth 500 remaining 1250 nd my airtime was deducted nd u are telling me my account balance is too low you people better return my airtime. This is pure theft

  19. Av loaded up to #800 today,,,, just because of subscription….so I later bought another #100 card,,,, it was deducted for no reason! Without borrowing any credit. Av been trying to reach d customers number,,, but in d option listed there is not to talk to any of our workers press so so number! Why is it like that… MTN RETURM MY #100

  20. Please I recharge 1000 in order to subscribe for a month data plan which I followed the instructions but to my greatest surprise mtn reduct the sum of 78naira 60kkobo for this service and I couldn’t subscribe again

  21. am Joseph by name. Mtn Nigeria why are you people deducting money from my account every week were did I go wrong by choosing Mtn when I call the customers care line you people will keep on saying rubbish instead of directing me to the customers representative. three weeks now..

  22. Sir/Madam,
    I am MarcAnthony Mmaduabuchi MarcAnthony,Juniour,08037681285 of 47,Ndimbara Street,Owerre-Ebeiri,Orlu,Imo State.
    Your establishment,MTN Nigeria is notorious for pilfering subscribers’ airtime and inventing weak,criminal,dull,white-lied reasons for their shameful,irresponsible,criminal acts. You have stolen severally from me,08037681285.Please stop!
    N20.00. was stolen by your establishment,MTN Nigeria from me,08037681285 two months ago,Sunday,October 009,2016.I called 180,181 and ccr/ccas spoke with me and acknowldged guilt on the theft of N20.00. Back-up sms was sent me,on 08037681285 that the N20.00.would be returned within 48hours from Sunday,October 009,2016. Up till now,nothing has been done. Instead,the cca!ccrs end,transfer and place my call on hold. They call me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
    Your establishment,MTN Nigeria need to honour her pledge of Sunday,October 009,2016. Ensure you quit pilfering from me and refund my N20.00. Quit calling me names as crank caller,no-response caller,irate customer,prank caller,and many other unprintable names.
    Sincerely yours,
    MarcAnthony Mmaduabuchi MarcAnthony,Juniour,
    08037681285,08060001452,
    47,Ndimbara Street,
    Owerre-Ebeiri,
    Orlu Local Government Area(L.G.A.),
    Imo State.

  23. I loaded #200 yesterday night with my mtn number 08060094752 before I woke this morning the whole money has been wipe off. This would be the second time.
    Attend to what happened and refund my air time back immediately.

  24. Why are deducting money on d condition dat u want to renew my data whn i hv sent a STOP DATA alert to u, data renewal must be requestd frm me b4 u do so, pls stop it b4 i get highly annoyd my no is 08033170931

  25. please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025

  26. please I did *142*27# . instead of 100mb and 12mins promised. l was only given 12mins. 100mb was not given to me. please help me adjust it because of the 3 days expiry. my phone number is 08068301025

  27. Pls my no is not a new sim plsssss check your records. 08035664821.l have registered my sim and you gave me free credit so why the lies.pls do the right thing

  28. i with the number (08108438675)mistakenly renamed the call record I made to this number 08164871042 due to that couldn’t access d conversation again. I humbly request for d code number for the conversation. thanks with kind regards . looking forward for an immediate response

  29. Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.

  30. Its a pity that MTN took my #1,500 without any justification and I brought the issue to their office at rumuokwuta port harcourt for more than 3 weeks now and nothing has been done. I waste further money on transports to their office and waste money on calls to the branch manager (Mr Onyema ), but all I get is unfair treatment. I wish I have an alternative medium to pursue this course. Thanks Iroegbu Ernest Ezenwa is my name and my mtn no. with the aforementioned issued is 08037726654 in case you want to revisit it.

  31. Gudday 2 u who work in d MTN ofice, can u ple explain y ur curstomas would leav ur so calld network as am saying dis rit nw about 5 thousand 230 ple dat hv leav ur network saying mtn are creminals which i can also agry wit. Y is it dat anytim some 1 recharged his or her line some amount will be reductd on somtin dat was not sobsribed y? & u ple will push a callertune 2 some 1 dat dos’nt want dat just 2 hv an exqiuse on ple. NW TEL ME WATS D DIFRENT BEING A CREMINAL. 08066522877

  32. Am so much disappointed in MTN. After subscribing for Lumos solar power on a 3 day plan last night of 21/3/2016, 400 naira was deducted from my account without activation. I even called a customer care representative, but to no avail. Such a pity.

  33. I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393

  34. I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again? My number is 08037211393

  35. I have re-registered my sim with picture and finger print today.but I later got a message that my line has been partially disconnected.please open my line or what do I do again?.

  36. A lot of deduction has been going on in my line and all effort to reach the customers care centre proves abortive because they never gave option of speaking with an agent.I am seriously tired of seen deduction for things I didn’t register for.My line is 09033090584

  37. Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.

  38. Kasali yetunde munirat My phone no is 08037616687 I have register my sim like 4times now and yet you are still sending message to register my sim again.pls and pls stop that message and do the neccessary thing for me.Thanks.

  39. I have registered my line last year December still yet mtn are still sending me with several massage each time I call or received. They sms me that if my line is successful activated that I should dial *789# which I did, I didn’t understand what is going on, pls am not comfortable with this massage, each time I dial *789# it still showing me that my registration is completely successful, l wondering why these sms is still coming, my number are 08064189457

  40. My phone No. is 08166221489. For sometime now, as soon as I load my card MTN will deduct it for a reason unknown to me. Please help me check the reason for that deduction and stop it immediately.
    I use the name of God to beg you.
    Thanks.

  41. Tried subscribing to ‘pay 200 get 600 for Mtn to Mtn calls weekly’ but not successful. My number is 08060389469. I have #300 on my Mtn ipulse. Pls i need to activate it tonight

  42. registered my line twice now sent status to 799 I received message saying registration complete time to make call today voice saying incomplete registration pls I want my line activated and Mtn should look at their data base well making life difficult for people is bad.my advice to MTN look at your staff before sh1t happens and I will like my line reactivated 08060780605

  43. registered my sim twice and still can’t make call I sent status to 799 I received a message saying registration complete but when I try to call no.Mtn is making people life difficult and I need my line reactivated 08060780605

  44. My wife (Aisha ) is currently having problem with her line 08067568283 as MTN is busy deducting money from her account. Kindly check your records please so that moeny is not deducted from her account again.

  45. i was experiencing deduction in my accaunt and i call costomer care and noting was change so i need an emergency help of stoping the deduction any more . my phone number ir 08168338764

  46. Pls kindly deactivated my callertunez, mtn play, learn English pack,fashion design pack..You guys activated this services without my knowledge And have been making unnecessary charges month…please deactivated all other unecessary pack, because i dont need them…pls do that. My number Is 08139768252. Thanks

    • my number is 07039535100, however i dont know what i entered but my money has been deducted on several ocasion and i lost #100 daily in #50 instalment. pls verify and kindly assist.

  47. I just want to know may be the awards had be given to the winners in the 1010 promo. I was called as one of winners of2kva Gen.on 14/04/2015.but no calls since then .
    Thanks for your good service.
    I ‘ll be very greateful if my request is considered.
    your customer.
    Olaluwa.
    Lagos.

    • i was debited this afternoon for no plan of mine of Games for #100.00. my nunber 08067954513. reverse please.ur customer care 181 and 180 is not dealing wit the issue rather they are giving me options that does not relate to linking me to customer care unit
      tnx

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