Konga.com is a Nigerian electronic business organization established in 2012 with its headoffice in Ikeja , Lagos State .
Konga was established in July 2012 by Sim Shagaya , with 20 staff.
Konga formally propelled its retail outlets in early of 2014, rebranding it as “Commercial center” from ‘Konga Mall’, before the end of 2014, Konga’s Marketplace highlighted 8,000 shippers, beating interior focuses of 1,000.
Konga serve a regularly growing client base, offering items that traverse different classifications including phones, computers, clothing, shoes, home appliances, books, healthcare, baby products, individual consideration and significantly more.
Konga’s scope of administrations are intended to guarantee ideal levels of comfort and consumer loyalty. These administrations incorporate our most reduced value ensure, free return arrangement, request conveyance following, devoted client administration support and numerous other premium administrations.
Konga Nigeria goes past simply becoming well known as the first e-trade stage in Nigeria. Konga engages Nigerians to offer them delivery services thus reaching out to vast Nigerians. We give the nearby merchant across the nation reach and shipping services. Konga has faith in a Nigeria where each little or substantial entrepreneur is given a chance to succeed.
Konga seeks to make Nigerians happy, without stopping for even a minute, client by client, delivery by delivery.
To do this, it takes smart and creative individuals, people who are issue solvers by nature, cooperative individuals.
What are the career opportunities at konga.com? Konga offers career opportunities for graduates who are smart and creative individuals who can transform ideas into written articles for online publishings.
Konga Career Job Description
Responsible for dealing with customer’s association based on issues or enquiries identifying with the KongaPay platform. They take care of customer enquiries and complaints by means of phone contacts and emails and ensures that issues escalated are resolved inside concurred timelines and with best practices with regards to quality. They ensure that customers experience is overseen proficiently while resolving their issues to ensure customers satisfaction and maintenance.
Give precise data to customers in regards to enquiries on the KongaPay platform. First contact resolution, To give data on the most proficient method to use the platform and the benefits of using the platform. To give nature of service to customers ,should have the capacity to run campaigns on benefits using the platform. Should have the capacity to oversee irate and stressed customers. Must have the capacity to pay consideration on details keeping in mind the end goal to give exact information.
Liaise with accomplice banks on escalated issues for the benefit of customers. Resolve all customer issues on the KongaPay platform. Articulate and escalate customer affecting issues that may arise from the platfrom. Escalate all apparent false issues. Prepare day by day and week by week report.
To be availed of konga career opportunity, skills and competencies, highlevel of tolerance, good listening skills, written communication, accurate information, good communication skills, good critical thinking skills, knowledge of microsoft office, customer service, accurate documentation.
Basic Qualifications for Konga Career Opportunities
Experience working as a Card Dispute Resolution Officer in a financial institution is strongly desired.
• University degree.
• Excellent writing and communication skills.
• Experience in resolving issues and overseeing customers.
• Excellent written, verbal, expository and communication skills.
The official email and website for any Konga vacancy and recruitment are:
Official Konga Careers Page: http://www.konga.com/careers