Jumia Nigeria Contact Address

Jumia is one of Nigeria’s leading online shopping stores where you can purchase various products like electronics, apparels, mobile phones, computing, books, movies, toys and so much more.
The official website of Jumia Nigeria is http://www.jumia.com.ng however if you want to contact them find details below.

Jumia Nigeria Contact Address

15, Wole Olateju Crescent,
Lekki Phase I,
Ibeju Lekki,
Lagos, Nigeria.

Phone: 01-460-4400 / +234-700-6000-00

Email: service@jumia.com.ng

Website: http://www.jumia.com.ng

Jumia Nigeria Opening Hours

  • Monday 8.00am-8.00pm
  • Tuesday 8.00am-8.00pm
  • Wednesday 8.00am-8.00pm
  • Thursday 8.00am-8.00pm
  • Friday 8.00am-8.00pm

120 thoughts on “Jumia Nigeria Contact Address”

  1. Good evening I placed an order for da dvd player, LLOyd DV3030 with HDMI, but when it was supplied I found it not have the HDMI advertised, how comes, does it mean it was just used to deceived buyers. For I can say it is because of the HDMI that made me order for it, please where is your office i want to return it.

  2. Hello, my name is Ikenah and i work with Jumia as her Sale’s Consultant… If you need any item on Jumia and u need d services of an expert for advice as to the best product to go for, kindly call/whatsapp me on 07031313025

  3. please I order for things on Sunday last week,they sent me a text that my items will be delivered to me with 2-5 days…but yesterday evening I received from jumia that unfortunately one item is out for stock after I have paid n waiting for it….please hope they will refund that I term money….please trvt it for me386215689

  4. I placed an order for smartphones,ATG08 smart watch pedometer Android smartphone, on 14th of February 2019.#4,099 was deducted from my account,the number that was sent to me was MPDS_343575269_2540 instead of nine digit order number which they are asking me now.

  5. Please I order for two items one. Being electric guitar and the second one being Lenovo e k5 play and the first shipment was the Lenovo but wen ever I tried tracking the decide is still sorting at hub while the second one being electric guitar have finished sorting at hub wereas it was the last of my order to be fufilled.. please find out what’s wrong with the Lenovo k5 play order the tracking number is 385794429

  6. Please i order for 49 inches curve hisense TV with the order number 351145916 but to my surprise the package was delivered incomplete without the wall bracket as reflected in the wallbill. kindly us your good office to order for the delivery of the wall bracket otherwise, we will not hesitate to return the TV and take a refund. kindly refer. ADESHOLA ADEBANJO

    • Hello Adesola,

      My name is Linda, I am a Jumia Sales Consultant/Agent. We have a 7 days return policy on Jumia for items purchased online (terms and conditions applies though). If what was delivered to you was different from what you saw online then you can initiate a return and a refund will be made to you.

      To place orders, track orders, get amazing deals and discounts I can be reached on 07052056098 (calls and whatsapp)

  7. Please jumia, I found out that you debited me for a transaction I knew nothing about through my ACCESS Bank account
    Statement Reads:
    04-OCT-2018. POS/WEB PMT
    07:10:53 PM. JUMIA P_RJ8GM9WT55607839
    http://WWW.INTERSWITLANG. reference: 098WNPR1827702UH
    AMOUNT: 2,307

    Please, check this very well and return my money

  8. I want to buy these shoes:1)genuine leather men formal shoe sxing (black) price:11,655
    2)patent leather men loafers( black) price:13,199
    zise:42,or101/2inch or25.5cm
    all these articles are prepaid and I don’t operate method of payment stated pls how can I pay for the articles.I went to your office at Ibadan from there I was directed to consult your agent named mr all well can I do anything with him I am expecting your response

  9. i order a oukitel phone last two week wesneday . the phone was delivery lastweek monday and the power button was mansfunction . and i conplain he was pick on wenesday

  10. Please i just bordered fora mobile AC, order no.361658426,please am at Enugu,but they said I should go and pick at Lagos.I need it at Enugu and tellme your office in Enugu. Reply me,NY number 07032190940

  11. I registered as a vendor yesterday and was told that I would get a reply within few hours.this is the second day am yet to get any. I want to knw if there was an error with my registration. Urgent please.

  12. I want to return one of your product I received a day before yesterday. the product is chrysolite design panther print t shirt – black.the price is #2200.order number is 379982412.thanks

  13. Please Please I need to know about this order package which I placed an order and want to know if it has arrived ENUGU because your Enugu office has not contacted me yet MPDS-351187872-7979 of 67,070 NGN. 

    My details: Anigbogu sylvanus, email anisylvason@gmail.com, 08038529636. 

    Please I need a number to contact 

  14. I place an order this evening on the 5th of November and the money debited from my account, later received a message that my payment for order failed. How will I get my money back.

  15. I need electrical sewing machines before on wednesday, 05/04/2017.
    Address: 174, army barracks, odogunyan, ikorodu, lagos state.
    Contact: 08132151152

  16. Hello i am charles. I want to order for purchase Samsung galaxy A9 pro mobile. I need information about that mobile. 1.mobile cost. 2. Which made manufactured country of this product… please send me reply. My contact no is 09067167365.

  17. please am Aneozeng AROKE,my sister Runyi AROKE ordered A2010 Lenovo phone for me on June this year I didn’t enjoy the phone for complete 2 months before it developed a fault.I reported to u guys since September and I was referred to technology house at 22b artillery old a aba road portharcourt.I took the phone there since October 10 and up till now the issue v not been settled there are still giving me excuses I regret buying phone with u guys.08108424266 or 08136640467

  18. please abAndoning AROKE,my sister Runyi Aroke ordered a phone Lenovo A2010 from u guys on june for me and I didn’t even enjoy the phone for complete two months before the camera stopped working,I reported the issue to u people and I was referred to technology house 22b old Aba road, artillery in p?ortHarcourt since October 10 and up till now the issue v not been resolved,they keep giving me excuses.

  19. good morning..I saw one SOLID FAUX SUEDE SHOE-RED on jumias page but my size is not available…
    Can I please get my size?…… kindly notify me when its available…

  20. Please I placed an order for eucerin daily spf15 daily protection, want to know if the order was confirmed ad when I wil be getting it. Am chinwe okafor, my number 08068913293,i missed your call

  21. Please I placed an order here on Friday and I was called to confirm the order but unfortunately I missed the call,ad the message you guys sent on my mtn line 08068913293 says the order is pending, so I want to know since I missed the call does it mean that the order is still pending? Pls let me know or do I need to re-order the item.my name okafor chinwe,my email wendy201063@yahoo.com. Thanks

  22. Please JUmia, I ordered for a smoothie maker, since last week and it was already at Apo ready for delivery when I tracked my order las friday and i received a text message that it was to be delivered on monday and up to the time of this writing no body has contacted me. I am writing from Abuja, I cannot find any phone number to call Jumia.

  23. Please jumia what is happening hv been trying to order an items seen next week nd Is not going gutting to the payment options it will stop.. Please do something about it. It not like dat before. And another thing is ur line never go through after the computer finish talking it will just hangup, pls do reply to this number 09090416768 thanks

  24. Pls jumia i have being trying for many days now to order a product from your online shopping which didn’t work at all. The reason being that my location Edo state isnt among the list states/regions i was ask to chose from.pls i really need your help. My number is 08135806620

  25. shopping here for me is difficult. adverts covered up the payment option and difficult to remove or scroll away from the advert.

    is there a way i can visit physically as i have items of interest to pick up.

    You have a good innovation, you can do better. I bought several items from AMAZON on line the past. you can learn from them. To be sincere i get frustrated with your site even after calling, no help was forthcoming. Your site is not friendly yet.

    Iam really interested and love your products. please help us to get better services

  26. Why is Jumia customer service behaves like Telecommunication company when I call them order item is time they will use to advertise their products @ expense of my call card Infact I had tired their format I might needs to change from them I equally order some items since last week till I av not heard from them each time I called is just a waste of call card they will asked me to stay on the line even my mail to them no reasonable reply

  27. Jumia this online shopping is so annoying and frustrating. my mum ordered goods and haven’t been delivered for the past two weeks, aren’t you selling again.call me wen u r bringing it 08182483166

  28. Jumia this online shopping is so annoying and frustrating. my mum ordered goods and haven’t been delivered for the past two weeks, aren’t you selling again.call me wen u r bringing it 08182483166

  29. My order is taking so long to be delivered. I made orders from a rival group, and not only are their prices better, their services are also faster as they called me immediately and made the delivery within 48 hours. Kindly ensure that my order is delivered pronto. Your agents also do not pick the phone, which not very polite.

  30. I placed an order since 27th of Nov and as I write I ve not been called or emailed for confirmation of my order. I tried calling customer agent but not answering calls and my mails not replied. kindly update me on my order. You can contact me on 08034767761

  31. pls I made an order since 25nov,till now I HV not heard anything from Jumia.the most annoying part is that I paid fully.wen I call their customer service it keeps telling me that all jumians are busy.pls I need my stuff

  32. Please i bought a couple of shoes on line and was delivered just yesterday, unfirtunately they are undersized. i would like to return for a correct size, can someone please send a dispatcher to Eko Hotels & Suites, My name is Franesca Ere and i work with EKo Hotels & Suites. 08055420768 is my number. i hope to hear from you

  33. I made an order since 27th November i.e black Friday. I was called for confirmation shortly but have not received my others now. The customer care agents are not answering their calls either. My number 08068061415

  34. I placed an order on Friday for 2 wristwatches but 5 appears on my ordered list which I corrected wen I had a call with jumia representative few hours later but d network broke up and couldn’t finish d conversation just want to confirm my order and when it will be delivered more so the email I used to order it is not opening again Pls u can reach me via dis email now olamidermt@gmail.com…thanks

  35. I got a message this morning that I have won a N30,000 free gift voucher, I have since downloaded the app as advised but yet to be contacted by anyone from Jumia. I really wish to get the voucher so I can do some shopping with it. Thanks in advance. My phone number is 09092406585

  36. I placed an order of infinix hot 2 gold, selfie stick 8g san disk, multipurpose power bank since last week Friday n i haven’t heard any response 4rm jumia eversince. I’ve sent several Email bt all to no avail. My address is epoyun street, ago-iwoye ogun state.

  37. Hello, I made an order for a Samsung TV since on Thursday with this order : Mrs Monica Igbonu , a resident of Monkey Village by Aco Furniture Madalla in Niger State, I want to make an order for (24 inch UA24H4003 USB Movie HD LED TV Samsung) with N30,500 price tag…. Thanks . but I havnt received any response

  38. I placed and order on Black Friday and I was asked to put in my account details and my money was deducted from my account and I did not get a call to confirm any thing, then the next day I got a text from jumia saying the items I ordered are invalid that if I wish to order I should send a text to a number which I did but did not get a response

  39. Whenever I assess my wishlist, it shows zero, but when another person checks it, it review my order, I’m confused. Does it mean that my wishlist is in processing?

  40. I placed an order of QASA 7.5kg manual washing machine, 2 Blenders, 5.5kg manual washing machine, Knife Sharpner, Binatone Toasting machine and Generator 3.0kva on the 27th, November, 2015 but I haven’t been called till now. I have sent several emails, but no reply. This is my contact 08029962260, 08167757808. This my address: 20, Adalemo Street, Adalemo Bus/Stop, Sango Ota, Ogun State, Nigeria.

  41. I placed an order now and I wrote my address as- no 12 aliu imam street off police barrack igbogbo road ikorodu, and @ d landmark- Lagos ikorodu but it keeps bringing abule egba, pls help me to change it to ikorodu because of d delivery man

  42. I was given a #30,000 voucher yesterday 26th November2015. I made a purchase of a DJ 6089 Home theatre. But don’t know the next step to take for delivery to my door step. I heard jumai is genius. I am trying it for the first time. I live in Aba abia state. My phone no 07937155100.

      • pls jumia are u guys scam or what?You have debited my account for the order i placed for indian hair gro oil and 32 pieces set of make up of brushes which costs 8750.But still you have not delivered it.And you sent me a messssage after several emails that its on its way.Please just close down this online shopping of yours if you can’t be accountable to your customers.You are Crap.

  43. I wish to use my office and my store for drop out station for Jumia. i will like to advertise your name on TV and Radio if am Authoraise to to do so. i from Kwale Ndokwa West L.G.A Delter State Nigeria. my number 07031890015.i promise customer will not be a problem.

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