How To Clear Error Codes on GOtv

While your GOtv decoder is on and your subscription is active you can clear the Gotv errors with a simple text message.

Using the phone number you used in purchasing your GOtv package, all you have to do is send a message to 4688 in the format written below.


RESET IUC NUMBER as a message to 4688

for example: RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)

Your IUC Number can be found on the red label under your GOtv decoder.

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Another easier method is to go to, select your country and click on the “clear error code” link as shown in the image below. After that you would be asked to login, then select the exact error you see on your screen and click on the clear button.

The error should be cleared immediately.

Clear error


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Add a Comment
  1. Isuhun Diyla Paki

    Hello Help Me To Clearing My Gotv Decorder

  2. Yusuf Yusha'u Paki

    Hello Please How To Reset My Gotv Error

  3. oyebamiji segun

    Please help me to activate my gotv, my iuc no 4613988022.

  4. thaddeus

    i subscribe for one month but i was charged seven thousand seven hundred naira #7700 today October 1 2016

  5. Offiah perpetua

    Pls i want to reset bt i have lost d number i use in registering it, my iuc is 2019390337

  6. bola muibi

    i mr Bola Muibi with GO TV IUC No 2014358928 made payment for

    my GOTV Re activate since saturday morning via my FIRST MOBILE and is yet to be re set up till now sunday night

    All efforts to do this failed . i have sent various texts through
    my mobile phone . Nothing
    08022901187. This is very frustrating .bad customer service

  7. fideli cibeth chukwuemeka

    Kindly help to clear my e16 error code, my iuc number is 2019272211

  8. olumide

    just feed up with error code E16 or what is called. just keep persisting. IUC is 2020682793 pls any further help cos am tired.

  9. Hammed kazeem

    I subsribe since saturday any channel is not showing up till now are they using gotv for fraud d shop is @ agbede ikorodu Lagos

  10. Hassan

    pls help clear my error code my uc number is 2022030189 some chanel is missing and need chanel 2 and 25 nw if can asst me pls

  11. Godwin salihu

    So, how can i unlock my signal information Quality locked , please.

  12. Godwin salihu

    I have been using my decoder since jan 2016 and presently is always showing me ” first time installation press ok to continue” at the end of the whole processes it will show me no service press ok to see signa status. Please , what should i do?

    1. Godwin,
      Make sure the cable connecting your gotv decoder to the antenna us properly connected.
      Point your antenna towards the east(where the sun rises)
      After scanning and still no station is found then the issue might be from gotv’s transmitter.
      You can verify with your neighbors to be sure it’s not just you that’s affected.
      And if it a general issue you would need to contact gotv.

    2. Godwin salihu

      My signal information s
      Quality status is locked please

  13. juliet abba

    I am tried of sending dis error code pl help me resolve it ones I can’t be wasting my money E48-32 my iuc number is 2028542482

  14. chinyere maureen eziagulu

    I just recharge my gotv today morning and is not showing anything accept the channel 1,my iuc no is 20052001100 pls what can I do now

  15. Mark

    I have paid my GOTV subscription for more than four days now but still yet to be activated my GOTV code 2020771026


    i just bought gotv decoder with a one month free trying to activate it myself and clear the error E48-32 searching for signal.i have sent RESET iuc:4613682885 but yet still cant b me and clear d error please!for enjoyment and recommendations.

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