How To Clear Error Codes on GOtv

While your GOtv decoder is on and your subscription is active you can clear the Gotv errors with a simple text message.

Using the phone number you used in purchasing your GOtv package, all you have to do is send a message to 4688 in the format written below.


RESET IUC NUMBER as a message to 4688

for example: RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)

Your IUC Number can be found on the red label under your GOtv decoder.

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Another easier method is to go to, select your country and click on the “clear error code” link as shown in the image below. After that you would be asked to login, then select the exact error you see on your screen and click on the clear button.

The error should be cleared immediately.

Clear error


UPDATE: GOtv Subscription Reset SMS Code

If you subscribed/renewed/just paid your GOtv subscription and its yet to activate, please give it at least 2 hours and send the following sms with your mobile phone:

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RESET IUC  to 4688

Example: if your IUC number is 123456789 send RESET 123456789 to 4688

Ensure your decoder is turned on when you send the code. Service would be restored immediately.

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Add a Comment
  1. Orji Emmanuel

    plz I recharged Gotv Max is not showing my lCU No 2003590760 thanks.

  2. so much complain on this Gotv of a thing and no one is doing anything about it.

  3. Robert Davidson

    Please I just bought a newly gotv from a sales shop and since then my gotv is not showing any channels about from channel it showing E017-0: The decoder is not enabled for this channel. I am Robert Davidson, IUS 7004968734,lagos,07081922568


    pls I recharged my gotv over 3days now but it is not showing anything still loading until now my IUC 4613118470. THANKS

  5. oyeduntan

    Pls help clear error o this gotv decoder the iuc number is 4622436732. Please I have notbeen able to iview

  6. esther

    Plz help me it’s not showing any channels my iuc no is 4601740614

  7. esthet

    Pls oh I recharged for over 24hr and Itz still not showing. My ICU no 4601740614

  8. samuel

    I can’t clear the E16 or E32 error message on my GOtv decider I bought over weekend pls help. my IUC number is 2029165587.

  9. chinyeredorcas

    I recharged my gotv but it is still show E16 with no channel showing IUC 2021944346 07032146631

  10. Ayodele bosede

    Pls I have subcribe ,an my gotv is it showing I have not subcribe ,IUC 2028797996

    1. If you subscribed/renewed/just paid your GOtv subscription and its yet to activate, please give it at least 2 hours and send the following sms with your mobile phone:

      RESET IUC to 4688
      example, if your IUC number is 2028907269send RESET 2028907269 to 4688
      Ensure your decoder is turned on when you send the code. Service would be restored immediately.

  11. IUC 2022622954 PLEASE HELP ME CLEAR IT

  12. bussy

    Pls clear E16 error code on my decoder, I’ve tried all means but couldn’t, I subscribed like 6hrs ago. Thanks

  13. bussy

    Pls clear the error code on my decoder. Subscribed 6hrs ago, my iuc number is 2019014593

  14. ODIGIE Osazee

    Pls,i help me to resolve this problem on my Gotv decoder i subscribe my decoder since on Saturday till nw it has not show any sign of been subscribe at all am worried,my IUC number is 2019338254

  15. ifeoma

    Pls I subscribe my gotv since yesterday yet is steel E16 pls resect.IUC no 4613302241

  16. franca

    Me too. I have not been able to subscribe cos my gotv say clear e18. My iuc number is 4613022197 Pls help me clear it. Thanks

  17. Abudu kabiru A

    Good morning, pls my Gotv can show any channel for now. It doesn’t receive any signal, it displays signal information, thus it can display after 25 seconds it indicates information will display my IUC no-4622759288

  18. sunday

    error e16. I subscribe 3 days ago ‘ ve not been able to view any channels my IUC no :2020723399

  19. taofeeq

    please help me clear dz e16 error. my iuc no: 2028606573, registered name lagos alaba.


  20. lagos alaba

    plc help me clear my e16 error code, dz is my iuc no 2028606573. thnks.

  21. akinyemi

    for pass three days my go TV as not been working after subscription please do something Iuc number 2022244721 phone number 08039583801

  22. JEFF

    pls i did an activation on my gotv decoder since on 24 0f may bt i cn’t enjoy my gotv . it showing E17 wot can i do 2 solve dis problem. ACCT NAME:AFON BLESSING , IUC NO:2029161354, PHONE NO_ 09093462009

  23. nelson egbe

    pls help me clear e-16 from my chanel pls my iuc is 2028635304

  24. David

    hi I am David registered as Samuel some channels have been displaying this error code E43-32 since last month and I have all to clear it to no avail so I don’t know what to do next IUC numbered is 4620910023 please I need immediate response thanks

  25. balogun

    have recharge my gotv and still showing EO17-O error please help me this is my IUC IS 2021927167 NUMBER 08126520939


    i recharged my GoTv yesterday being 5th of May 2017 online and up till now all the channels are showing E16 error message, Please kindly assist, my IUC Number is 4622583625, phone Number, 08120327663

  27. chris

    am having an e16 error on my gotv too.why those these happen every moonth.. pls you guys should help me clear the error. my iuc number is 2009365269. thanks

  28. Rachel

    I can’t view some channels since first of may. I don’t know why. Have u change it or what. Am so pissed. iuc 4613042693

  29. Adeyemi Adeyinka

    Err16 after payment,my iuc no is 4622407199.

  30. Victor chidi

    Good day Gotv,
    i subdcribed yesterday being the 1st of may 2017 and up till now,it is not coming up.please help and rectify the issue
    my IUC IS 2029 1559 95

    1. Adeyemi Ademyinka

      Err16 after payment my iuc number is 4622407199.
      Name; Adeyemi Ademyinka

    2. Abiola. A

      Have you been able to get it clear just subscribe also but same shit


    please, I subscribed #1200 today but I couldn’t view any station on my gotv. My IUC number is 4622537258.Please rectify it.

  32. david tijani

    Weldone,sir,kindly help me remove E16from my screen, my iuc nos is 2028660329, thanks

  33. Yusuff

    Error code E16my IUC no is 2004442304

  34. lovr

    pls help me my decorder is saying No channel found, the channel 23 strength is 0% and quality is 0%. but channel 24 is showing strength 98% and quality 40% why? I really need help

  35. uwem friday

    I have recharge through ATM but I can’t watch any station

  36. Adam

    Good evening,

    Why are we all experiencing the same E16 error message. The same thing apply to me since 1st of April, 17. Kindly assist rectify IUC number: 2004466258

  37. Afolabi


    1. veronica agundu

      I have paid and the error code is still there iuc no 2004373209

  38. My bbnaija channel keeps showing E16 error. Please help my iuc is 2014367663

  39. topshot

    can u help? my e16 still remains after using sms ussd n online ….my iuc 4613512060

  40. topshot

    can u help???? e16 error still stays after using online sms n ussd…my iuc is 2613512060….i recharged thru diamond mobile

    1. topshot

      my iuc is 4613512060

  41. Onwuka Franklin KANAYOCHUKWU

    Please am still having problem with my got.Its still showing No channels found.My Iuc number is 2028482509.Pls help me out for over two weeks now.

  42. emmanuel olugbenga john

    good morning,

    Kindly assist to clear error code 16 on my gotv decoder .i made the payment on 16.3.2017 since that day ,the gotv has not been activated and tried all the channels to clear the error code but is not working. my iuc number is2022225491

  43. Odionye Williams

    pls 2029171354 E16 error. please help resolve

  44. ROTIMI Lekan

    Am Gotv user I subscribe on 12 of march 2017 which is on Sunday through GTBANK mobile app uptill now my decoder is not activated with d amount I subscribe my ICU number 4613199478 pls resolve my issue

  45. Linda Ugorji

    I am still seeing E16 on my screen after making payment since yesterday……please kindly clear it assoon as possible!

  46. Victoria Laka

    I have made payment since on the 9th and all the channels are still scrambled. I have tried to clear the e16 error code several times but its not working. pls do something. its frustrating. my iuc no is 2022151567

  47. Jide

    I paid my subscription online yesterday and can’t activate the Gotv. My IUC numbers are 2018717760.

  48. kushimo bukola

    Please, I paid online this morning, still seeing the IUC number is 2019189873

  49. Sosanya Olaoluwa

    Pls help!My gotv with IUC 4601431474 is not showing n I made payment before expiring date.Pls assist.

    1. Send reset iuc no to 4688

  50. Sosanya Olaoluwa

    Pls help!I made my gotv payment with IUC 4601431474 before the expiring date but to my surprise most of the stations were showing E16-service is currently scrambled.Pls assist

  51. Sosanya Olaoluwa olufemi

    Pls help!I made my gotv payment with IUC 4601431474 before the expiring date but to my surprise most of the stations were showing E16-service is currently scrambled.Pls assist

  52. Mr Akindunbi

    Since yesterday I load my gotv but is not showing pls work on it fast my IUC no 4601863132

  53. Nyekwe Adiba

    E16 on big brother Nigeria only? The rest are working normal. My IUC No 2028983304.pls kindly assist.

    1. respect

      is it working now?

  54. Dami

    My big brother channel suddenly disappeared. How do i get it fixed? I’ve already rebooted several times.


    Have been having e16 error on my gotv for more than a week now ,all effort to clear prove abotive . iuc 4622733163… Pls kindly assist


    Pls. help me out, i just recharged but d gotv decoder with IUC No 2018710822 is showing ur a/c has been scrabbled with E16 error, i’ve tried to clear d E16 error with easy method but to no avail

  57. fadipe olushola

    E16 on big brother Nigeria only? The rest are working normal. 2003579412

  58. Emily

    Please i can’t watch channel 29, i just bought the gotv and i subscribe too, my iuc number is 2029089180

  59. nike

    Pls I need u to help me clear this error code issue,my iuc 2022678530, it been over a week now that I subscribed 1800 and I couldn’t watch any channel except Africa magic. This is not nice, av been calling and calling but no changes or should I stop subscribing or what is the essence?

  60. okunola femi

    Hello have subcribed 1,200 since three days ago and its still scrambled and this was happened every time I paid for it and its really upset right here becuase I can’t be wasting my money every months for this shit have spent 1000 airtimes today to reach you guys and its still upset right now you don’t give a damn about it, my IUC is 4613661195 please its need to come up now before I stop paid for this again in my life

  61. Charles

    Pls help and clear my gotvafrica E16 error IUC is 4613379628

  62. nnamdi abulokwe

    Please kindly help clear error code this is my IUC No 4622615440

  63. sdebayo i adebayo

    please clear error E16, my iuc is 2005115414

  64. Boma

    Please help and clear error E16,IUC number is 2022354304.thanks

  65. Adah Joseph

    pls clear E16 error code.. my iuc is 4622679378

  66. Emmanuel

    please help me to activate my gotv decoder this my icu no 2017516862

  67. Emmanuel

    please help me to activate my decoder this my iuc no 2017516862

  68. Emmanuel

    please help me to activate my decoder this may icu no 2017516862

  69. niyi dada

    help me clear my gotv error code Nigeria iuc decorder is always slow when I on it very delay.

  70. omotayo Oyefabi

    Please gotv help me clear E16 on my decoder IUC number is 2016053464

  71. onoka

    I payed with payu online and it has bee confirmed,not reflecting in my account,my gotv is showing e16 error,please help me out, 4622660383

  72. favour mbanus

    How do I clear E16 and E32

  73. favour mbanus

    I subscribe my Gotv today but is showing E16 and E32 pls help me

  74. Ajayi bamidele

    My Gotv didn’t show after have pay over 4 hours my iuc 4622589777 not show yet please help me

  75. Olushola Olapade

    Help me remove Error E16 fro my Gotv

  76. jennifer nkem egesi

    I subscribe my gotv and its not coming up,I tried calling one of d dealers or customer care to help out instead he was just shouting at me.I wasn’t really happy about it its not fair at all

  77. Emmanuel

    Pls help me to clear E16 on my gotv IUC 2019487014

  78. Adekunle

    Kindly help to clear my E16 error code, my iuc number 2015697708

  79. Isuhun Diyla Paki

    Hello Help Me To Clearing My Gotv Decorder

  80. Yusuf Yusha'u Paki

    Hello Please How To Reset My Gotv Error

  81. oyebamiji segun

    Please help me to activate my gotv, my iuc no 4613988022.

  82. thaddeus

    i subscribe for one month but i was charged seven thousand seven hundred naira #7700 today October 1 2016

  83. Offiah perpetua

    Pls i want to reset bt i have lost d number i use in registering it, my iuc is 2019390337

  84. bola muibi

    i mr Bola Muibi with GO TV IUC No 2014358928 made payment for

    my GOTV Re activate since saturday morning via my FIRST MOBILE and is yet to be re set up till now sunday night

    All efforts to do this failed . i have sent various texts through
    my mobile phone . Nothing
    08022901187. This is very frustrating .bad customer service

  85. fideli cibeth chukwuemeka

    Kindly help to clear my e16 error code, my iuc number is 2019272211

  86. olumide

    just feed up with error code E16 or what is called. just keep persisting. IUC is 2020682793 pls any further help cos am tired.

  87. Hammed kazeem

    I subsribe since saturday any channel is not showing up till now are they using gotv for fraud d shop is @ agbede ikorodu Lagos

  88. Hassan

    pls help clear my error code my uc number is 2022030189 some chanel is missing and need chanel 2 and 25 nw if can asst me pls

  89. Godwin salihu

    So, how can i unlock my signal information Quality locked , please.

  90. Godwin salihu

    I have been using my decoder since jan 2016 and presently is always showing me ” first time installation press ok to continue” at the end of the whole processes it will show me no service press ok to see signa status. Please , what should i do?

    1. Godwin,
      Make sure the cable connecting your gotv decoder to the antenna us properly connected.
      Point your antenna towards the east(where the sun rises)
      After scanning and still no station is found then the issue might be from gotv’s transmitter.
      You can verify with your neighbors to be sure it’s not just you that’s affected.
      And if it a general issue you would need to contact gotv.

    2. Godwin salihu

      My signal information s
      Quality status is locked please

  91. juliet abba

    I am tried of sending dis error code pl help me resolve it ones I can’t be wasting my money E48-32 my iuc number is 2028542482

  92. chinyere maureen eziagulu

    I just recharge my gotv today morning and is not showing anything accept the channel 1,my iuc no is 20052001100 pls what can I do now

  93. Mark

    I have paid my GOTV subscription for more than four days now but still yet to be activated my GOTV code 2020771026


    i just bought gotv decoder with a one month free trying to activate it myself and clear the error E48-32 searching for signal.i have sent RESET iuc:4613682885 but yet still cant b me and clear d error please!for enjoyment and recommendations.

  95. ignera

    Please how do I solve this? i recharged yesterday and its showing E48-32 searching for signal. IUC 4613728062

  96. Adelowokan

    I had contacted Gotv call centre but yet to clear the E16 error. my IUC no 4622331836. pls help me out, thanks.

  97. Adelowokan

    hello sir. I had paid my subscription for Gotv more than 5 days but yet to be activated. what can I do?

  98. AWACHIE Boniface

    Clear my E 16 error message. I’ve paid. My IUC No. is 4613859846

  99. Adeniran Adedeji

    please clear my error code E16 or E32 my iuc number is 2017211351

  100. Agunbiade Sunday

    Kindly help me clear the E48-32 on my decoder. My IUC# 4601880954

    1. Agunbiade Sunday

      Clear the errors on my decoder now.plsss E48-32

  101. Mesembe Jemimah

    Please kindly help me clear error code E 48-32. IUC number is:4613189520. Since 8 May 2016.Thanks

  102. okoro hope

    Pls I subscribed on Friday night’but along d line nepa took light::the sub went but since then is showing me E16_services is currently scrambled::pls my IUC No is 2020978825

    1. Kindly follow the instructions written to Clear the error code on your decoder.

  103. abiola

    pls me E48-32 searching
    signal 2019422880

  104. Alex Oke

    Error code E48-32 for the past 2 days. Please help clear. IUC nos: 2018686645

  105. mrnwosumarkanthony

    Pls clear error E48-E32 I jave just pay in abi na subscribed yesterday

  106. Taofeek Gbadamosi

    kindly help to clear error code. E48-32 searching for signal. my IUC 2022205536.

  107. Odole Beatrice

    Please clear E48-32 my IUC no is 2005104997

  108. Odole Beatrice

    Please help me clear error E48-32 old help me because I don’t enjoy my money at all. If it works for 2 or 3 days another error will come up. Hardly any I get 2 weeks view in a month after paying my subscription. My IUC no is 2005104997

  109. adewumi

    pls help me clear my decoder error, my IUC


  110. mr shanu

    I just. Bought this Go TV decoderand office I bought it said they av activated it but. It keep showing E017-0 pls help clear my iuc no is 4601893664

  111. Ogunseitan Elizabeth

    Pls,help me clear error code E16
    My IUC number is 2020688412

  112. Adeyemi Adesola

    After payment, I have been battling with error 48-32. Please troubleshooting procedures should be done. My iuc is 2022360667. My name is Adeyemi Adesola and my contact number is 08060606473. Readily ready to supply other information on request.

  113. Adebayo Femi Akinjide

    Please free me from E17-0 ive been unable to enjoying my gotv since I’ve bought it going to two weeks now

  114. mosestunde

    pls help me to clear error E16-E32 IUC number 2022119432

  115. Leme kingsley

    you guys should pls clear up my e16 error code,i”m not yet expired. 4613245992 thanks

  116. Leme kingsley

    you guys should pls clear up my e16 error code,i”m not yet expired. thanks

  117. Remilekun Ojumu

    after recharging online as usual,till this very moment I’m still seeing the E16 error message. I’m not happy at all. 2017665367


    you guys should please clear my E-16 error code. I paid today,I am yet to be connected. IUC is 4613199478. Thanks

  119. Ogbonna Chuka

    How do I clear error E16 or E32

  120. sunday oghre

    my gotvdecoder is showing E016 -0

  121. faniwa

    I just load via my atm ..I have recieved confirmation from gotv that I have paid but seen monday I can’t activate my decoder…my iuc number is 4613606757….tanks.

  122. murphy tunde

    My IUC number is 2017011590 code error am tired over two weeks now I view anything only nta

  123. murphy tunde

    Fix my gotv have subscribe since two weeks now E16 error code till he expired before u people would find a solution to it right

  124. osanebi lucky

    pls activate my Gotv for me.IUC No 4613164980

  125. Mary

    I am tired of repeating one thing since yesterday my error code has not been cleared am not enjoying the services I paid for 849 Kenya shillings through mpesa.what do I do???my IUC number is 2018556554

  126. valery

    I really tired of using gotv,since I subscribe my gotv now is going to 3weeks now and my subscription we soon expired but I have not watch the stations one day,after paying 1900!e16 is showing everywhere why all this problems now!2016937674

  127. Mz Gazelle

    I’ve been trying to clear error code 16 all ds while but its still dere.pls help.IUCnumber-4613604476

  128. omolere johnson

    My Gotv is showing an error code E16 my iuc is 4601689959

  129. Oludare Abimbola

    Hi. Pls I subscribed for my decoder yesterday 29th of January through FirstBank internet banking and up till now it has not yet activated and the platform had already charged me for #1900. What should I do pls? my IUC nos is 2022183241. thank u

  130. Citadel

    my Gotv is showing error code.I just load yesterday. my iuc is 2021811106

  131. Kamson

    Pls i want the clarification of my decoder which IUC is 2003676285

  132. Ibukunoluwa


  133. Adebayo Ademola

    Abeg fix mine too error code E16 and just subscribe dis evening around 6 pm till nao still having the error msg IUC 4613107742

  134. trpple EPH

    Pls o help me to clear the error code on my decoder with IUC No. 2021899482

  135. trpple EPH

    Pls o,hav recharged but d decoder is showing ur account has been scrabbled with E16 error hav tried clearing with is that easy method but still d same. Before my money will expire u people will call to inform me now that am not watching it u guys don’t know, u are not evening calling to ask what is wrong.

  136. Esther James

    Pls help reset my Gotv Iuc 4613851634 I’ve been trying and it’s not working

  137. Akpala Jennifer

    I recharged but is not activated

  138. Peacemaker

    Please reset my gotv,my subscription is active but Error 16-0 is what i keep seeing after subscribing. IUC no- 2004497450:thanx

  139. Nuberu Yewande

    Have tried so many times to clear the error code! Have used both the ussd code and the online reset… Still wont clear! Have subscribed for the past 5days and unable to enjoy my subscribtion! This makes me feel bad. My IUC is 2021759802
    Please help! Thanks

    1. prince adeola

      error code e16 has bn on my screen since I subscribe I check online my account show N600 having subscribe N1200

    2. prince adeola

      error code e16 has bn on my screen since I subscribe I check online my account show N600 having subscribe N1200. pls help m to clear this error

  140. I,M CHARLES


    1. Rita

      After recharging a day before online as usual ,its still made us send reset cos it was not showing and yet it’s saying your subscription is currently scrambled. Getting fed up sef , cos it freezes nearly every day when it was showing before it expired.

  141. Tunsman

    Kindly help cleared E017-0 alarm on my decoder. IUC nos 2005155225

    1. ajayi modupe

      Self service is not effective at all. I pd but I was cut and I was still cut off. I did reset more Dan 10 times, error message did not clear. Not satisfied at all

  142. Akeem

    Let me say the true am tired using Gotv decoder,just bcos every day I spent upto N300 for clearing Error EO17-O.N10 each on my phone every time I on my Gotv decoder

    1. Then you should the alternative method which is doing it online. You don’t pay for that all you need is internet enabled phone

  143. Tobi

    My decoder is showing ‘no services found’. No station is displaying at all. Automatic scanning is unsuccessful. How do I reset this? IUC number is 2016083398

  144. Dele

    Gotv has so many errors. Some of them are:
    gotv error e016
    gotv error message
    gotv error 48-32
    gotv error script failed
    gotv error e66-32
    gotv error e017-0
    gotv error e48-32

    1. You are certainly right about those errors Dele

    2. Everisto chileshe


    3. Pls how do I clear error code E48-32?

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