GoTV Self Service: All You Need To Know About It

GOtv, like DStv is a paid TV service by Miltichoice but unlike the DSTV which is satellite based and needs a dish to access its service, the GOtv service is a terrestrial digital service and so no dish would be needed to access the TV stations. GOtv is currently available in some African countries namely Nigeria, Uganda, Ghana, Zambia, Malawi, Zimbabwe, Namibia, and Kenya.

With its every increasing subscriber base the need for a self service portal was needed and GOtv has provided one thereby empowering its customers to do certain task/service at the comfort of their homes.

With GOtv Self Service Portal You Can Easily:

1. Activate Your GOtv

2. Pay for Subscription

3. Find a dealer

4. Get Gotv

5. View frequently answered questions about GOtv

6. Find their customer support information

How To Use GOtv Self Service

Some of the self services listed above like activating your GOtv and Paying for subscription would require you to know your IUC number, the surname used in purchasing Gotv and the mobile number provided.The IUC number can be found on your GOtv smartcard or on the red sticker under your decoder.

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Other services are basically necessary information useful for any GOtv subscriber.

To access GOtv’s self service you would need an internet enabled computer or mobile phone.

The self service portal address link is http://eazy.gotvafrica.com

To Activate Your GOtv

1. Click on the Activate link

2. Select your State

3. Enter your Surname

4. Enter the IUC number

5. Enter the telephone number

6. Click on Activate

You can also check your activation status by typing the IUC number in the field to check activation status and click on the “Check Activation Status” button.

To Pay For Your GOtv Subscription

1. Click on the Pay Link

2. You have the option to pay for your Gotv account or Someones account

3. Select your preferred account

4. Enter your Surname or mobile number in the first field

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5. Enter your IUC number and click on Login

6. It would take you to a secured page where you can make payment.

7. Fill all details as necessary and you are done

Other Ways to Pay for GOtv Subscription

1. QuickTeller

2. Payarena

3. Stanbic Mobile

4. Any Fcmb bank

5. PAGA mobile

Finding Your Nearest GOtv Dealer

To find a GOtv dealer click on the Find a dealer link

A page opens listing various states and major cities, click on your state or you can search for your state with the search box provided.

Click on your State or city

A page opens showing all Dealers and their contact addresses in that city or state selected

Contact the dealer nearest to your location

Help & FAQ’s

If you require any additional help you should use the FAQ or Need Help Link/page provided.

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79 Comments

Add a Comment
  1. teejay

    pls i subscribe to my gotv now today but i did nt se any channel activate dis is my gotv 4613961337

  2. Kenneth Gabriel

    please i made mistake in my iuc number . what should I do? my iuc number is 4613863824 but I subscribe 46138639224. please reply me

    1. Kenneth Gabriel

      the wrong iuc number is 46138638224 please

  3. clark

    how can I change the country (Algeria) I wrongly put in my GOTV act?

  4. siyanbola

    I have subscribed but it’s not even showing any signal iuc num z 2022330098

  5. Queen

    Play my gotv

  6. Agharese

    Pls my decoder due date was 25-11-2018 and i tried subscribing with pay you that night but it didntwork. Will my decoder still work since it has passed the due date?

  7. agbetola toba j

    I made a payment for my Gotv decoder today! Up till moment its writing service is currently scramble. And beside wrote “my subscription has expired. My uic no 4601835387. Pls work on it I wnt to watch UEFA match tonight

  8. kemmy

    please I will like to subscribe 6 month in advance for gotv plus. will I get any discount? and hope I will not have any problems

  9. Ama ukpai

    pls my decoder is not showing any channel at all pls help me to unlock it for,my iuc no is 2022082706

  10. Joy onuigbo

    I just recharge my gotv for 1800, and my it refused to scan out the channels
    IUC :2019011461

  11. Victor akpan

    Please help me, my new Gotv is scramble and I don’t know what to do.please help me out

    1. Victor akpan

      My Iuc number is 4622288180

  12. peter

    My iuc number is 2020701984

  13. peter

    I subcribe my gotv 2day back up till now it telling my subcription has expire I recharged it in one agent store I don’t know what to do

  14. Egbong Maryann

    Since today i have not been able to view any channel on my GoTV, at first it was network error but now i can’t find a single channel not even the advert channel 1 and i don’t know what to do because d only thing i see on my TV screen is no service found

  15. Boboye jolly

    I just bought my new gotv and I have activated it and now I try to watch movie and is not showing up it only showing goafrica is he goafrica I told u I want to watch cuz I’m feed up about using it pls help me to find something to it my uic number 2022467572 Boboye jolly

  16. Dolapo

    I did a hard reset on my gotv and ever since then it keeps on showing no channel found.my iuc number is 2009430511.please do something about it

  17. Dorah

    Please my gotv showing red and green light and no service found, I’m in Aba, Nigeria, here is my IUC number 2020705109

  18. endurance

    please why is it that,each month after my subscription has expired I will be disconnected from all the channel until next subscription? I need help

  19. fadiya emmanuel oladipupo

    i recharge the GOTV on sat 21/5/16. my IUC no 2022433456. up till this moment its not showing up till now. pls check and revert

  20. Fash reuben

    Hi Gotv, pls I mistakenly subscribe 18,000 instead of 1,800 for my gotv renewer online this is my iuc no. 2014326456, how can I get my balance back. I’m subscribing for 1 month only. Waiting for quick respond. Thinks.

  21. Owanz

    I misplaced my gotv smart card . can I buy it again. Or do I need to get another decoder

  22. akinde

    i paid for gotv on my phone and i recieved a message from my phone through my bank that ive subscribed but its not showing my decorder no is 4613230743

  23. Uduak Umoren

    Please i really need help. i subscribed through Paga and it was successful but i did not receive an alert from Gotv. unfortunately i can’t view any channel right. i sent RESET 2009615055 to 4688 to no avail. i live very far away from the town. i need help from there please.
    my number is 08038906766

  24. Mr Tony

    please how do I edit my GOtv personal details? my iuc number is 4613565983.

    1. MR. Tony,
      You can edit your GOtv personal details here: http://eazy.gotvafrica.com/?country=Nigeria

  25. omotayo

    pls I 4got my parental control pin and it says I should contact d gotv call centre. pls what is d call center number

  26. keni

    Is IUC number the same thing as smart card number?

  27. Ebiebi oke

    Pls i subscribe with 1500 instead of 1800 via quick teller for gotv plus in this dec. How do i balance up because my account is suspended. My IUC NO IS 2020808147 and phone no is 07069546871.

  28. henry

    Pls I paid for a wrong IUC . What can I do?

  29. wale

    Hello please I will like to know the cost for a Gotv decoder, Antena, remote and how many month subscription will be included. Thanks

  30. al-ameen dauda

    Please I pay 1900 but for the past one week now I can only view 24 @of 51 Channels dat I used to.i have try all the possible best I can but is useless.my IUC 2009457697,pay type gotplus.

  31. Ngele

    My gotv decoder shows an orange light..then after sometime red and green but stays with orange light for long time .. It cannot open and i had paid it a day ago.. What could be the problem and what can i do

  32. muyiwa

    Pls I have paid for both subscription for the month of November and up to date I have not been connected when I check my status is suspended and I don’t understand why pls gotv should take quick action about that my iuc no is 2021787718 thank u

  33. tunde

    Plz.. how do I know when my subscription will end on gotv?

    1. Send a text message to 4688 in the format DUE IUC to 4688.
      E.g DUE 8427367390 to 4688

  34. Okeke Richard

    Pls can I subscribe my gotv with sufficient account balance on my phone, And with any network of my choice?

  35. Kelvin

    This is my Iuc num: 2018896654
    I suscribe via my diamond app gotv plus cost 4 1650 susbrition

  36. Kelvin

    Pls, I subscribed my gotv since 31st of october till now it is not activated, I send reset and the message that comes back is that your docoder can not be cleared contact your nearst gotv office, and I don’t remember d surname and number I use to get d gotv, pls help me I need a quick responed

  37. AROMASODUN

    PLS HELP ME I SUBCRIBE MY DECODER 3DAY NOW FROM AN DSTV AGENT BT NO ANY STATION IS WORKING. I RESET ITS NT RESET AND WHEN I CHECK MY ACC ITS BRING MY LAST RECHARGE PLS HELP ME MY IUC IS 2019508162 AND SURNAME AROMASODUN

  38. Queeneth Ukegbu

    Dear Helpdesk,

    I need to pay for my subscription and i am currently far from my decoder. I lost where i kept my gotv IUC number. Is there any way i can call it up for this payment?

  39. michael

    my iuc number is 2016122030 i bought the decorder my self ,i filld the form they i.e my surname , phone number and all dat… but i cant recharge because the my accredidetial i gave them av been changed to another name; i bought the decoder from those guys who usually sell on vehicle my name is ugwuanyi michael.n my phone number is 07035987306 pls u guys av to do somthing abt it. you have to tell those guys who usually play music on a vehicle while selling to becareful on registering …..pls i want a solution to my problem at once

  40. Kehinde

    I recharged my gotv through quick teller (#1900)
    and up till now all the channels are not opening.

    IUC no : 2022176063

    phone : 08020938393

    name : Kehinde Idris

  41. Shittu

    the mistake I made was that instead of gotv plus I choose gotv. And no channel was activated except ntai and gotv channel.

  42. Shittu

    I recharged my gotv through quick teller (#3000) and up till now all the channels are not opening.

    1. Hello Shittu,
      Text “RA IUC number” to 30333.
      Example: RA 12345678910 to 30333
      It would be restored. And if its not then contact customer support to verify payment.

  43. Helen Aniemeke

    I am a new customer,I have sent all info on activation but I haven’t seen any connection since morning. IUC:4620977322,Aniemeke

  44. peter

    my gotv is hanging please help he can’t even show gotv logo since I subscribe last week my iuc number is 4601928600 my name is okwudili my contact is 07068243604

  45. precious

    Hello
    I’m finding it difficult to use the facility I paid for and thus development is not friendly…
    I recharged yesterday and till now no channel is up….
    My IUC is 4613712848
    Please ensure something is done…
    or should I break the decoder and go for star time

  46. Ejike Onoh

    Please, how can I restore my gotv decoder to factory setting, or how can I re-butt my gotv decoder.

    1. You text “RESET IUC number” to 4688 from your mobile phone eg “RESET 2009000000″ send to 4688

      1. Julie C. Amadi

        I can no watch any channel on my Gotv, I recharged on the 6th of August, 2015 which was on Thursday up till now nothing have been done. please my IUC is 4613481517.
        I paid in FCMB. if nothing is done I will switch over to another one.

      2. prince nzube ezegburume

        i paid yesterday 1800 through bank and i the text that my decoder has been activated. but still at this moment it is not showing up. i have even do rest 2009361558 to 4688 and yet no way. am tired oooooooo

  47. Ejike Onoh

    Please, how can I restore my gotv decoder to factory settings.

  48. Glory udofia

    Please i just installed my gotv 2wks ago but after 1day the green light went off with only the orange light on and a blank tv pls help i will greatly appreciate it

  49. victor olabanjo

    I paid Through Quick teller but my Gotv is not Showing pls any help

    1. Hello Victor,
      Which of the bouquet did you pay for?
      And how much was deducted from your account?

      1. victor

        I paid #1200 Through Quick teller I received message instantly that my account has been debited and l when I check my account status I saw the 1200,but I was told my account has been suspended since yesterday pls any help

        1. The Activation code needs to be resent by GOtv but you can do it yourself by turning on your decoder and sending the Text “RA IUC number” to 30333.
          Example: RA 12345678910 to 30333
          It would be restored. And if its not then contact customer support to verify payment.

  50. Sammy

    Have forgotten the name I used to open my gotv account, please what do I do.. My uic no is 2009489588

  51. Amarachukwu ezike

    Pls i paid 1900 but the channels are not complete iuc num 2005126875

  52. richie

    Pls how can I pay my subscription with airtime on my phone

    1. For now its better you pay at the nearest gotv office as they are having so many issues with subscription discrepancies.

  53. Emeka Paul

    I paid for the Gotv plus but i have only 24 channels. It’s going to a month since i paid. I’v scanned & rescanned; put d antenna power off & scanned; reset the decoder; upgraded d decoder & still the same outcome. What else do i do?

    1. Do a rescan

      1. Emeka Paul

        Am very sure you can read;so please go back to my comment & you’l see where i said i’d ‘scanned’,’rescanned’, ‘scanned’ again; even ‘reset’. And all you can still say is i should “do a rescan?” My friend if you can’t help just say you can’t. Thanks for d number anyway,hope they’l be more helpful

  54. Osioh Benjamin

    Pls im seeing E48-32 on my screen. pls anyone with useful info help….tanx!

  55. Stephanie

    I can’t really get all d channels on my gotv,and my current banquet is goplus please help me to view all channels my iuc no is 4613291328 and my phone number is 08068875220

  56. kalu uche

    my pin code is block, kindly explain to me how to unblock it. thanks

  57. Amos

    Gotv has the poor customer care service, when you call, it takes them the whole day to pick calls.

  58. chukwu n basil

    I paid for 1500 subscription but u guys r giving me that of 1000 package.my iuc no is 2017085477.phone no 08160363133.kindly effect the correction.

    1. Kindly contact gotv customer service.

      1. Emeka Paul

        Please what is the customer care number?

      2. victor ohiren

        Pls I have been paying 1,900 every month for my gotv through an agent at Oworonshoki pls I we like to no if this is the recall price. My number 08063102148

        1. Hello Victor,
          GOtv Plus Subscription Price is 1800
          While GOtv Standard Subscription Price is 1200
          You can find full details here: http://nigerianfinder.com/gotv-nigeria-plans-channels-and-decoder-prices/

  59. jibril

    I av to be candid wit you you av a poor customer service. If by d end of d free service you offer I don’t c any change I m going to throw away your Decoder n buy Startimes bc I don’t enjoy d free service as only 2 stations r clear n dat is GOtv n Discovery channel.

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